4896 Courses in London delivered Live Online

Boost your career in healthcare & social care with this CPD-accredited Level 3 course. Gain essential skills & flexible learning. Enroll today!

Boost your career with this CPD-accredited Microsoft Office course. Master Word, Excel, PowerPoint, and Access to enhance productivity and efficiency.

Enhance your AML expertise with this CPD-accredited Level 5 course. Master fraud detection, compliance, risk management & financial crime prevention.

Boost your career with this CPD-accredited Digital Marketing course. Master SEO, social media, email marketing, and analytics to drive business growth.

Enhance your training & mentoring skills with this CPD-accredited, QLS-endorsed course. Gain expertise & career growth with flexible learning.

Gain essential healthcare skills with this CPD-accredited Care Certificate course. Master 15 key standards & boost your career in health & social care.

Boost your numeracy skills with this CPD-accredited Level 2 Maths course. Master key concepts for career growth, further education, and daily life.

Gain life-saving skills with this CPD-accredited First Aid Course. Learn CPR, AED use, injury management, and emergency response for any situation.

Gain essential healthcare skills with this CPD-accredited Care Certificate course. Master 15 key standards & boost your career in health & social care.

Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One An Introduction to Negotiation Assessment of your current sales and negotiation strengths and improvement areas What is negotiation? Identifying objectives and all factors affecting negotiation The negotiation model - the four stages Module Two The Preparation Stage The significance of preparation and why we need to prepare What do you need to prepare? Preparing a set of objectives: yours and theirs Understanding constants and variables Researching the other party Creating a "win-win" situation Preparing yourself for possible set-backs and objections Module Three The Discussion Stage The importance of rapport building Opening the negotiation The power of effective questioning techniques Improving your listening skills Controlling emotions Spotting the signs - non-verbal communication and voice clues Module Four The Proposing Stage Stating your opening position Responding to offers How to deal effectively with adjournments Module Five The Bargaining and Closing Stage Making concessions - the techniques Adopting key bargaining skills Dealing with objections and underhand tactics Closing techniques Confirming the agreement Creating long term, lasting commitment Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.