If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
Target Audience This course is for people who are either neurodivergent or working with neurodivergent colleagues. It will help you work more effectively by understanding the needs and recognising the strengths of neurodivergence. This will help you develop strategies to support performance and enhance wellbeing in the workplace. Duration 1 Day Course Overview This course is designed for teams with neurodivergent professionals who want to better navigate work environments, build on their strengths, and manage friction in everyday tasks. Through practical tools, reflection, and real-life strategies, you'll gain greater clarity and confidence in how you work best — and how to advocate for what you need to thrive. Participants will explore a range of neurodivergent profiles and learn how to adapt communication, adjust workflows, reduce workplace triggers, and advocate for a fairer and more inclusive culture. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound scientific & academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Course Objectives Recognise how neurodivergent traits shape focus, energy, and work patterns Develop strategies and adjustments that support strengths and reduce friction Communicate needs and preferences to improve collaboration and confidence High Level Topics Neurodiversity and Workplace Impact Working with Strengths and Challenges Strategies for Everyday Success
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.
The Care Certificate is a one-day, instructor led course in a fully equipped training room. We use a mixture of training methods such as hands on activities, group discussion, games and the use of equipment / technology to cover the different learning styles of the individual. Learners will develop their knowledge, skills and understanding around the 15 care standards. Each of the 15 standards have specific learning outcomes and assessment criteria. The Care Certificate provides care staff with the fundamental skills to provide a quality, safe and effective service. The course covers manual handling of people and objects which is a full day course using equipment. Understand what is meant by the term ‘Dementia’ Different types of dementia Signs and symptoms of dementia Understand how you can support people living with dementia and the techniques / resources that can be used Understanding key legislation and policies Working in partnership and who to contact Directions Complete Care West Yorkshire Ltd. Somerset House, Sandal Castle Centre Asdale Road Wakefield WF2 7JE All training is carried out at our office (Somerset House, map is attached). Please note that we do not provide lunch so you will have to bring your own. Please do not park in the office car park as not all spaces belong to us. There is available parking in Asda and Aldi next door, or the public car park at eth side of Square Pizza Amenities Toilets
Experience safer urban roads with our FORS Approved Virtual Reality Safe Urban Driving Training. Our immersive program empowers drivers to navigate bustling city streets alongside vulnerable road users, fostering a culture of road safety. With a seven-hour DCPC-approved course, participants gain valuable insights and skills for responsible driving. Invest in your drivers' safety and meet compliance requirements while protecting lives on the road. Elevate road safety with our innovative VR training. Learn more at www.totalcompliance.co.uk
Make this beautiful sunhat from English rush. Rush is soft on your hands to work with and has a multitude of different shades of green, brown and yellow making your hat very individual. During the day you will learn how the rush is grown, harvested and processed. No experience necessary, refreshments provided please bring your own lunch.
Are you a graduate or an industry professional ready to take your career to the next level, develop a new specialism, or see your film idea or project realised? Our MA in Screen and Film Production could enable you to advance your career, develop and enhance your skillset, and align yourself with top industry professionals. Through research-based practice this new MA puts you and your aspirations at the centre of your learning, whilst refining your chosen specialist pathway.