• Professional Development
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  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

8500 Courses

All You Need to Know About Complaints Handling and Managing Difficult Clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All You Need to Know About Complaints Handling and Managing Difficult Clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Working At Height (Half Day) (On-Site)

4.9(182)

By You Can Do It .Training

This course covers all relevant health and safety laws including Working at Height Regulations 2005.

Working At Height (Half Day) (On-Site)
Delivered In-Person in Stoke on Trent or UK WideFlexible Dates
£640

The Mind-Body Connection: Food, Mood – and Sleep

By Human Givens College

Join Dr Andrew Morrice for a deep dive into what the latest mind-body research tells us about the impact of sleep, the microbiome, nutrition, culinary practices and more on our mental and physical health, and recovery … Length: 1 day (9.30am - 4.00pm) A brilliant framework to understand the neurobiology of our needs and how to manage stressDR ALLY JAFFEE, NHS DOCTOR Why take this course Sleep and sound nutrition are widely recognised to be essential to mental health – this day gives you an opportunity to learn about these two areas in depth, including the role of the Microbiome. A greater understanding of these two areas can be vital in freeing ourselves from the ‘mind-only mindset’ to help us quickly and effectively resolve many of our difficulties in life. Sleep has always been integral to the human givens approach and this course is a chance to catch up on recent advances in understanding and evidence as to which approaches best help with poor sleep. We will explore how sleep allows for the physical recuperation, learning and emotional regulation that are key to improving many mental health problems. The role of food and the microbiome in mental health is seldom part of managing the immediate challenges we face, yet is so important in preventing difficulties, or maintaining recovery, that it is an area in which we can benefit from feeling greater confidence when guiding and advising our clients (or ourselves!). Throughout the day, tutor and GP Andrew Morrice draws on the latest research and his decades of experience managing the complex combination of mental and physical health problems in General Practice (20 of those years, using the Human Givens model), to take us on a deep dive into two of the key interfaces between mind and body: sleep and food, and their effects on our health. Andrew is a most inspiring teacher who is passionate about his subject. Furthermore, his experience as a doctor was invaluable...PSYCHOTHERAPIST / COUNSELLOR What will you learn The structure of sleep – and the functions of the different stages of sleep, including Non-REM and Slow Wave/Deep sleep The fundamental conditions required to promote healthy sleep The challenges of assessing sleep properly both for ourselves and others The complex relationships between sleep disturbances and depression, anxiety, pain syndromes and fatigue states, plus Simple organising ideas for navigating all this complexity What we can do to help resolve sleep difficulties so that we can wake feeling refreshed and emotionally prepared for the next day The fundamental science of the Microbiome – and its links to inflammation, mental health and physical health The eating patterns that worsen or help in mental and emotional health How and why processed foods undermine and confuse our innate guidance systems An understanding of the many other factors impinging on our ability to ‘forage’ well in the modern ‘food environment’ The basis on which foods or eating can become addictive, and how this can point to ways to address these difficulties Why we should consider the implications of the fasting state for our work How Human Givens tools can help clarify many of the confusions around food How to spot diet cults, tribes, and misleading claims Eating patterns we can confidently recommend to support health and wellbeing A review of how depression can be seen as a mind-body state rather than a ‘mental health disorder’ You will also have time to ask our expert tutor questions and benefit from group discussions Course Programme The ‘The Mind-Body Connection in depth: Movement, Emotion and Calm’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Microbiome and Diet – Finding our Food: how did this get so complicated and confusing? 10.45am Discussion over tea/coffee 11.15am Understanding Processing, Addiction and Tribalism 12.45pm Lunch (included) 1.30pm Getting a good night's sleep 2.45pm Discussion over tea/coffee 3.00pm Sleep, depression and inflammation 4.00pm Day ends Who is this course suitable for? The Mind-Body Connection In Depth series is open to anyone interested in deepening their understanding of mental and physical health. If you previously attended Andrew Morrice’s Mind-Body Connection course, and would like to spend more time on practical applications, the microbiome, the interface between diet and mental health and to thoroughly review the topic of sleep – this course is for you. Please note: you don’t need to have attended the previous Mind-Body Connection course to come on this one, or its sister course ‘Movement, Emotion and Calm’. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

The Mind-Body Connection: Food, Mood – and Sleep
Delivered In-PersonFlexible Dates
£198

Bone Tools Course

4.9(61)

By Jack Raven Bushcraft Ltd

Working bone is a skill that was fundamental in our journey towards making evermore effective and reliable tools. Not only that, but making bone tools allowed our hunter gatherer ancestors to share a deeper connection with, and understanding of, the animals that they were so dependent upon. Bone is a versatile material that can be used to make all manner of tools and craft items ranging from simple designs to very intricate. The use of bone allowed us to create more effective clothing utilising tools such as needles and pins. In a recent find, 500,000 year old bone tools were found in Britain, highlighting just how far back in time they stretch. During this one day course you will learn techniques on how to work bone using other natural materials such as flint and abrasive stones, as well as selecting specific bones to create different tools. The day will start by discussing some of the points above and looking at a selection of bone tools such as: Needles, Awls, Harpoons, Spear tips and Arrow heads. After that it will be time for you to warm up those fingers and start shaping some bone! About us and the venue: Jack Raven Bushcraft was founded in 2011 and we've been delivering bushcraft, craft and foraging courses since then from our 30 acre private ancient woodland on the Kent Downs in an area of outstanding natural beauty. Courses in the summer are held outdoors in our woodland camp complete with covered work areas, an outdoor kitchen and a composting loo. Courses in the winter are held in our workshop in a converted barn. What's included in the price? We include all tools, equipment and materials. The kettle is always on for tea and coffee. Cancellation policy Strict - Cancellation and a full refund can be obtained up to 8 weeks before the course starts

Bone Tools Course
Delivered In-PersonFlexible Dates
£105

Make a Silver Pendant

5.0(9)

By The Silver Duck

Come and play n silver to design and make your own silver pendant in this three and a half hour workshop.

Make a Silver Pendant
Delivered In-PersonFlexible Dates
£105 to £165

Fire Marshal (On-Site)

4.9(182)

By You Can Do It .Training

This course covers the role of the designated fire marshal. It also gives you the opportunity to...

Fire Marshal (On-Site)
Delivered In-Person in Stoke on Trent or UK WideFlexible Dates
£640

Axe Making

By Phoenix Forge

Your chance to forge & haft your very own hand axe!

Axe Making
Delivered In-PersonFlexible Dates
£185

HOW TO CREATE GENUINE EMOTIONAL CONNECTION

By Fay Beck Studio

An in person London based workshop to help you build Emotional Connection. Our approach is based on helping individuals to rebuild their immense and beautiful capacity for emotional intimacy while also encouraging & fostering personal and psychological safety. We use a set of exercises that are canonical in training actors to deepen emotional connection on stage and screen. You will feel empowered to open up and & become vulnerable with others. The exercises are emotionally ‘light’ and yet powerful. You will not be asked or required to share anything personal. We will work with your imagination, your powers of make believe and ‘creatively play’ in order to show you how you embody changes to help you connect truthfully and genuinely. Overall, the workshop is designed to grow emotional awareness and to provide you with the tools to enable trust, emotional resilience and an expanded capacity for vulnerability which you can use and apply to any relationship whether social, professional or more intimate.

HOW TO CREATE GENUINE EMOTIONAL CONNECTION
Delivered In-PersonFlexible Dates
£495

Dressmaking course - Sew with stretch fabrics!

By cheekyhandmades

Runs on Sundays 25th Februrary and 2nd March 10:30-3:30 Make the fab Tilly and the Buttons Coco or Billy dress in this one day class. These dresses are made from knitted fabric and therefor a great pattern to make in a short time - No zips or buttonholes! It should just fit straight out of the envelope. This is a good class to learn about using stretch fabrics on a domestic sewing machine. For a more in-depth class covering fitting please join the 3 day dressmaking course instead.   The pattern for this garment is included in the class fee, as are the machines, haberdashery, endless tea and coffee. All you'll need to bring is the fabric for your dress, I will discuss the exact amount and what kind is suitable once the class is booked.    This is a small class so you will get lots of time with me. I will have a maximum of 4 students in the class but usually we just have 2 or 3.  Event Terms & Conditions Classes need to be paid for at the time of booking. They will only run once the minimum number of students is met. My studio sadly isn’t accessible to those with mobility issues. I have cats but no soft furnishings or carpets in the studio so most people with allergies are fine with antihistamines.

Dressmaking course - Sew with stretch fabrics!
Delivered In-PersonFlexible Dates
£220

Project Stakeholder Relationship Skills: In-House Training

By IIL Europe Ltd

Project Stakeholder Relationship Skills: In-House Training This course is designed to provide project managers with the ability to: Analyze the complexities of major stakeholder relationship categories Apply the most appropriate interpersonal relationship skills to the different categories of relationships Align the dynamic needs of the stakeholders with a project's objective throughout the project life cycle What you Will Learn Examine traditional and non-traditional ways to identify and assess stakeholders Explain how competence, character, and trust lead to project success and strong relationships with stakeholders Utilize 'Embodied Leadership' skills to build stakeholder relationships Apply stakeholder engagement best practices to case study and real-life scenarios Getting Started Stakeholders and project success Stakeholder management research Managing stakeholder relationships Identifying Stakeholders Stakeholder categories Stakeholder relationships across the project life cycle Tools and techniques for identifying stakeholders Assessing Stakeholders Assessing stakeholder relationships Recognizing stakeholder attitudes toward the project Analyzing stakeholders Using other types of stakeholder assessments Building Stakeholder Relationships The importance of psychological safety Building trust and getting results The anatomy of trust Navigating Challenging Situations Dynamics of conflict Responding to conflict Managing difficult conversations

Project Stakeholder Relationship Skills: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£850