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Successfully Managing and Exceeding Your Customers' Expectations
By Beyond Satisfaction - Customer service Training
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
All You Need to Know About Complaints Handling and Managing Difficult Clients
By Beyond Satisfaction - Customer service Training
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.
Customer Oriented Methods and Strategies for Sales Teams
By Beyond Satisfaction - Customer service Training
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.
Developing Effective Working Relationships
By Underscore Group
Understand and explore what you and others do that develops and destroys working relationships. Course overview Duration: 2 days (13 hours) This is an exciting opportunity to dive into the very heart of human behaviour as we encourage you to explore what you and others do that develops and destroys working relationships. We start by getting you to determine where in your working life you need to develop effective relationships before guiding you through a process of analysing personalities and behaviours and then giving you the skills to create and maintain great relationships. Objectives By the end of the course you will be able to: Create a stakeholder map and analyse which relationships need to be developed Describe different personality types and how these can cause connection and conflict Develop behaviours that help build relationships Bring more assertiveness to your relationships Have courageous conversations and handle conflict should it occur Content Getting started The benefits of great working relationships Determining what you want specifically from your relationships at work Developing a stakeholder map to enable you to analyse who you need to build relationships with and how you might do this Defining your personal brand How your personal brand could impact relationships Understanding others Exploring different personality types Understanding how others are both similar and different to you Identifying when personality differences might cause conflict Better Behaviour Exploring the concept of transactional analysis How transactional analysis can help to build or break relationships Understanding life positions How life positions impact your behaviour and that of others How to use transactional analysis in creating better relationships Developing Relationships Understanding the common ways poor communication can cause problems in relationships Developing assertive communication Making human connections at work in order to build better relationships and create trust Maintaining Relationships Recognition and Tiny Noticeable Things How to have courageous conversations e.g. giving feedback A model for handling conflict when it occurs
EDI Changemakers Support Network
By Mpi Learning - Professional Learning And Development Provider
Are you an EDI Officer, HR Specialist, Leader or Manager? Or the nominated EDI champion for your team? Maybe you've been given the EDI portfolio on behalf of your Board or department? Or if you're aiming to make a difference via your diverse staff network or union, all change-makers are welcome!
