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35 Courses

Successfully Managing and Exceeding Your Customers' Expectations

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully Managing and Exceeding Your Customers' Expectations
Delivered in person or OnlineFlexible Dates
Price on Enquiry

All You Need to Know About Complaints Handling and Managing Difficult Clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All You Need to Know About Complaints Handling and Managing Difficult Clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Customer Oriented Methods and Strategies for Sales Teams

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Customer Oriented Methods and Strategies for Sales Teams
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Developing Effective Working Relationships

By Underscore Group

Understand and explore what you and others do that develops and destroys working relationships. Course overview Duration: 2 days (13 hours) This is an exciting opportunity to dive into the very heart of human behaviour as we encourage you to explore what you and others do that develops and destroys working relationships.  We start by getting you to determine where in your working life you need to develop effective relationships before guiding you through a process of analysing personalities and behaviours and then giving you the skills to create and maintain great relationships.  Objectives  By the end of the course you will be able to: Create a stakeholder map and analyse which relationships need to be developed Describe different personality types and how these can cause connection and conflict Develop behaviours that help build relationships Bring more assertiveness to your relationships Have courageous conversations and handle conflict should it occur Content Getting started The benefits of great working relationships Determining what you want specifically from your relationships at work Developing a stakeholder map to enable you to analyse who you need to build relationships with and how you might do this Defining your personal brand How your personal brand could impact relationships Understanding others Exploring different personality types Understanding how others are both similar and different to you Identifying when personality differences might cause conflict Better Behaviour Exploring the concept of transactional analysis How transactional analysis can help to build or break relationships Understanding life positions How life positions impact your behaviour and that of others How to use transactional analysis in creating better relationships Developing Relationships Understanding the common ways poor communication can cause problems in relationships Developing assertive communication Making human connections at work in order to build better relationships and create trust Maintaining Relationships Recognition and Tiny Noticeable Things How to have courageous conversations e.g. giving feedback A model for handling conflict when it occurs

Developing Effective Working Relationships
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Are you an EDI Officer, HR Specialist, Leader or Manager? Or the nominated EDI champion for your team? Maybe you've been given the EDI portfolio on behalf of your Board or department? Or if you're aiming to make a difference via your diverse staff network or union, all change-makers are welcome!

EDI Changemakers Support Network
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
FREE

Educators matching "courage"

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Creature Courage

creature courage

SUTTON

Creature Courage is the UK's leading animal phobia expert. We offer powerful life-changing workshops to radically treat animal phobias in just one day! We also offer educational talks and lectures on the neuroscience of fear and phobias with a fascinating animal encounter at the end to demonstrate the concepts. We at Creature Courage know how debilitating and embarrassing these phobias can be. It can be so frustrating when others do not understand that you can't just "get over it" as this is an issue that is deeper than what you can simply rationalize.   You are not alone. You would be surprised about how common these phobias are.  And we are here to support you and achieve a liberating change that you may have never thought possible.  We are passionate about making a positive difference in people's lives! We run fun therapeutic experience workshops to powerfully change your life and break free from common animal phobias such as spiders and insects, reptiles, birds, cats, dogs, rodents, etc. Our workshops are carefully designed using the power of neuroscience to radically change your reaction to a trigger animal to break free of phobias, fears, and anxieties around animals.  Additionally, our workshops will also help you address overall anxiety with our dynamic holistic approach. You will gain the knowledge and tools to start changing bad habits in all anxiety triggers in your life to achieve overall better mental health. You will learn how to conquer fear no matter what you may face! So the benefits go far beyond just the animal phobia.  The workshops are designed to not only be life-changing, healing, and educational but also interesting and exciting! We want to make it a great day out and a memorable experience to remember. We use a combination of education, cognitive behavioral therapy, NLP techniques, art therapy, hypnotherapy, and most importantly immersive therapy to achieve our incredibly high success rate. Most clients only need one session to dramatically change their reactions to a trigger animal!   Creature Courage has been featured in the media regularly including being on Good Morning Britain, Sky News, various ITV programmes, BBC Radio 2, The Daily Mail, and many more. We have worked with Merlin Entertainment & have cured various celebrities of their animal phobias.  Our staff is fully insured with years of experience, Creature Courage is a brand you can trust.