3031 Courses

Learn effective strategies and leadership skills to thrive in today's remote work landscape. Elevate your team's performance, no matter where they are located. Course overview Duration: 1 day (6.5 hours) Remote teams present a specific set of challenges to their managers. Such challenges include communication, task allocation and performance management. This workshop is designed for managers who run teams that spread over more than one location, nationally or internationally, and who wish to find ways to enhance teamworking in these conditions. Objectives  By the end of the course you will be able to: Identify key actions to take to manage team performance remotely Implement a communications plan for use within the team Allocate tasks to team members to build a culture of teamworking across the different locations Involve your team members in planning team activities Use visits to each location to maximum effect Content Communication to ensure inclusivity How do team members find out the latest news? Identifying what needs to be known by all A team communication plan Effective virtual meetings Manage performance from a distance Principles of Smart Working Involving the team in planning activities Allocating tasks and objectives across the team Identifying areas of expertise Deciding key areas of responsibility per location Identifying, and dealing with, the different levels of performance Maximising time in each location Setting the tone of a visit – from ‘inspection’ to ‘social call’ Considering what team members expect and need from your presence Identifying what needs to be prepared by the team for your visit Making contact with your team members while you are there Action planning Identifying and planning next steps

Encourage people to think about how they can improve their performance through asking questions and coaching effectively. Course overview Duration: 1 day (6.5 hours) This workshop is suitable for anyone who is in a first line manager position looking to develop their coaching skills. The focus of the workshop is on understanding how coaching supports other management techniques, how it develops people and their performance, and how best to use coaching with your team. Objectives By the end of the course you will be able to: Define what coaching is and how it differs from and complements other management techniques State the benefits that coaching has for team members, managers and the business Use the key skills of coaching Implement strategies to deal with resistance to coaching Give feedback effectively while coaching Practice your coaching skills with real-life situations ContentWhat is Coaching How does coaching differ from mentoring, training, counselling? Giving advice vs coaching – The Power of 3 How does coaching support performance? Coaching as a leadership style Benefits of Coaching What are the benefits of taking a coaching approach for Team membersManagersThe wider organisation Key Skills How to build rapport for a positive coaching relationship Effective listening – understanding and practising the different levels involved in active listening Smart questioning The power of observation – reflecting back what isn’t being said Practical application throughout The GROW model for Coaching Understanding how to use the GROW model Types of questions to use at each stage Demonstration and practice Resistance for Coaching and Strategies Why might people be resistant to coaching? The role of “experts”, self-talk and self-concept in our thinking Expanding comfort zones Contracting and ethics Feedback/Directive Coaching Directive vs Non-Directive Coaching How and when to give feedback when coaching A feedback model Practice Action Planning

Why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) This workshop is designed for those who deal on a regular basis with fellow employees, suppliers or customers from different cultural backgrounds. The workshop will focus on understanding why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships. The one day session will use professional actors in the afternoon so that you can practice real-life situations involving intercultural challenges. Objectives  By the end of the course you will be able to: Understand what makes us different from people from other cultures Appreciate why we form impressions of other cultures Use strategies to communicate effectively with those from different cultural backgrounds Build trust with those we work with from a different cultural background Content Intercultural Challenges What challenges do you face with dealing with people from different cultures? Why do these challenges exist? Understanding Culture What is culture? Trompenaars’ Model of Culture – what determines our understanding of different cultures Cultural theories Hall and Hall:Three Systems of TimeThe Importance of Context – Data vs Dialogue Hofstede – 6 Cultural Dimensions Trompenaars – 7 Cultural Dimensions Chart your intercultural business relationships against these dimensions Strategies and Intercultural Management Trompenaar’s 3 step approach – Recognise, Respect, Reconcile How to foster and maintain trust Effective intercultural communication strategies Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

Gain the insights, tools, and frameworks to make impactful decisions that steer your organisation towards success. Elevate your strategic thinking and drive results Course overview Duration: 1 day (6.5 hours) Strategic decision making is messy, complex and full of uncertainty. These are factors which work against the human mind when it comes to making effective decisions. This course provides delegates with insights into the factors influencing strategic decision making. Using psychometric profiles delegates will learn about their own preferences when making decisions, how to influence others and how to create the ideal conditions for successful strategic decision making. Objectives By the end of the course you will be able to: Explain the challenges of VUCA – Volatility, Uncertainty, Complexity & Ambiguous Use models of Strategic Thinking Understand the impact of perception, bias and judgement in decision making Understand personal preferences and approaches to decision making Speed read other people’s approach to decision making Use decision making models for strategic thinking Apply Mindsets, Skillsets and Toolsets for decision making Content The decision lifestyle - personal preferences Understand the human facts that influence decision making Understanding personal preferences and approaches to decision making Understand the impact of Perception, Bias and judgement in decision making Speed reading others’ approach to decision making Frameworks to provide context for decision making Understand the business factors that influence decision making – VUCA The Cynefin Framework – decision making in complex situations Understanding which business context you operate in – simple, complicated, complex or chaotic Models to improve strategic thinking How to understand yourself better How to improve your decision making How to understand others better How to improve other’s decision making Human centred decision making How to put humans at the centre of your decision making The art of Creative Problem Solving Using Design Thinking to reduce human complexity in decision making

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. Course overview Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training. Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. Objectives  The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings. By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. Content What is influencing and assertiveness? Sources of power Influencing skills and choosing the right approach When to be assertive and alternative behaviours Assertive behaviour Behavioural styles and their impact on working relationships Identifying different behaviour types; assertive, aggressive, passive Building confidence and negotiating a win/win result Developing Skills Communication skills – the language of influence and communication dynamics Different influencing techniques and when to use them The art of saying ‘No’ - having the confidence to challenge Receiving criticism assertively and assertiveness behaviour analysis The language of assertion Meeting skills Giving and receiving feedback Dealing with confrontation, aggression and challenges in a confident manner Practical Exercises and Action Planning Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

What is Reggaeton? It is a blend of Jamaican music with Dancehall & Hip Hop, and the lyrics are mainly in Spanish. Reggaeton became popular in the early 90s within the Latin American you and spread to North America, Europe & Asia. The dancing is very engaging, smooth and versatile. You will experience a real workout, especially in your hips, shoulders and legs toning, it is the real deal!

Develop your Project Management skills and fully understand the entire project lifecycle and key activities that need to be done to deliver a successful project outcome. Course overview Duration: 2 days (13 hours) The ability to run a successful project professionally is a valuable transferrable life skill that can enhance your career and opportunities in any industry. Our Principles of Project Management course takes a pragmatic approach to managing a project successfully. It looks at the entire project lifecycle and key activities that must be done to give a successful project outcome. This course is suitable for anyone who is involved in or about to run a project – either as a full-time project leader/manager or as a part of their role. Objectives  By the end of the course you will be able to: Identify 10 key principles for managing a project successfully Apply a common sense project lifecycle to a project regardless of its size or magnitude Develop robust project documentation throughout the lifecycle whilst keeping the documents to a minimum Identify the expectations of key stakeholders and develop a clear communication plan to engage with them Apply a range of planning and scheduling techniques to help manage the project timeline Produce realistic estimates to help monitor and control the project costs Manage key risks and issues associated throughout the project lifecycle Manage changes through a robust change control process Manage the Project team through the use of clearly defined Work Packages Identify and manage key areas of conflict throughout the lifecycle Content Introduction Key characteristics of projects v Business as Usual Definition of Programmes and Portfolios Project Lifecycles – A structured approach using phases Reasons why projects fail 10 principles of successful project management The Concept (Feasibility) Phase Analysing the project context / environment Stakeholder needs and requirements Content of a Business Case Differences between Benefits, Success Criteria, Success Factors and Key Performance Indicators (KPI’s) Purpose of the Project Brief The Definition (Planning) Phase Defining the Scope of a project Assigning Project roles and responsibilities Product Breakdown structures and Work Breakdown Structures Approaches to estimating Detailed planning using Gantt charts Critical path analysis Using project management software – an overview Constructing a realistic project budgets Resource allocation and optimisation Producing a Communication Plan The Implementing (Execution) Phase Delegating using a Work Package Project tracking and reporting Managing contractors Controlling changes to the project Risk and Issues management Managing conflict between stakeholders The Handover / Closure Phase Measuring project success Capturing Lessons Post project review and evaluation Benefits Realisation Transferring the deliverable into Business as Usual

Instructor training enables companies to have their own AITT Forklift Instructor. On completion they are able to instruct and examine operators on company premises. Also it could be an opportunity for an individual to embark upon a rewarding career as a recognised AITT instructor. The course complies with the approved code of practice issued by the Health & Safety Executive. We offer the AITT Instructor training course at our training centre in Warrington, Cheshire. We use all the best tools and equipment to assist trainee development. Our Instructor’s Mike Hammett and Stephen McCann have a lot of experience in this course, both have very good success rates and offer alot of after care too! Once an Instructor has passed their AITT Instructor training course they can always come back and receive professional advice. We always go the extra mile! AITT Accredited Novice Course: The Instructor training course caters for candidates seeking to become an AITT Registered Instructor. Previous fork lift experience is strongly recommended and candidates must have a current counterbalance certificate dated within 36 months prior to the course start date. Refresher courses are available prior to the instructor course extending the duration by one day to 11 days. Objectives: On successful completion of the course the candidate will be qualified to teach and train on all Industrial Counterbalance and Reach trucks for which they are certificated to use as operators. Target Group: The employer should carefully select the correct person for the job as an instructor. They should be literate and numerate with good presentation skills. The AITT recommend that candidates have a minimum of 12 months operating experience before attending the course. During the course candidates will be progressively assessed in all key areas. Candidates therefore must have a good knowledge of each subject and are provided with some excellent materials to assist them on completion of the course. AITT Instructor Training Course Duration: 3 or 5 days for Re-qualification or Re-Registration courses. 5 days for Assimilation Courses. 10-12 days for the Novice AITT instructor training course. Contents: Principles of instruction. Instructional techniques. HASAWA 1974/PUWER 1998/LOLER 1998/L117. Setting up courses. Administering the tests etc. All original documentation supplied by examining body and HSE. Prices are available on request and should you require any further information please do not hesitate to contact us. We also offer In-House Instructor training to suit companies needs and these are of five day durations, please contact for further details. Please feel free to download our Course Syllabus’s below and decide which course best meets your needs. See Mike at work demonstrating a lesson of De-stacking from High Level. In-House Courses: These courses are aimed at companies wishing to use their own Instructors to train staff. IN-HOUSE BASIC INSTRUCTOR COURSE PDF AITT Instructor Training Courses: On completion of these courses candidates will be registered as an AITT Instructor and be able to train on anything they are currently qualified to operate. Courses vary depending on experience and current qualifications so please have a look at the following courses to see which suits best. More information is available at www.aitt.co.uk.

Fun and friendly Salsa Classes for all. Three levels of classes. Absolute beginners welcome!

Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) Do you worry about how to give negative feedback or deal with performance issues? Are you concerned about giving bad news? This workshop is designed to give you the skills, knowledge and confidence to tackle these scenarios in a productive way. If you are a people manager, team leader or supervisor looking to make those challenging conversations less stressful and more effective, this workshop is for you. Lots of practical sessions will ensure you have the opportunity to relate your learning to your real life work situations. The one day session will use professional actors in the afternoon so that you can practice handling real-life challenging conversations. Objectives By the end of the course you will be able to: Deal with a wide range of challenging conversations Describe the preferred behavioural style for giving feedback State the most appropriate influencing technique to use in your situations Explain how to give successful constructive feedback Content What are challenging conversations What type of challenging conversations occur? Why do we find them challenging? Communication Practical exercise to demonstrate and act as a refresher of the fundamentals of communication Barriers to communication especially in a difficult discussion Choosing the right behavioural style Refresher of assertiveness and why it is important in this context Practical exercise demonstrating how behaviour breeds behaviour, and the impact of choosing an inappropriate style Steps to using assertive behaviour Influencing Cialdini’s model for influence How to use influencing techniques in handling challenging conversations Practical application Feedback Understanding feedback – positive vs. negative Using the ABCBC model for feedback Using the basics of emotional intelligence to give effective feedback Practical application Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.