2907 Courses

Understand what Emotional Intelligence is and how it impacts you and others around you. Course overview Duration: 1 day (6.5 hours) Emotional intelligence (EI) is increasingly being regarded as a major key to personal success. IQ measures our ability to problem solve and is pretty difficult if not impossible to change. Our emotional intelligence is our ability to problem solve about emotions and like any other skill can be developed and honed. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ. Being able to manage themselves and others successfully is often a crucial factor in their success. With a growing emphasis on ‘soft skills’, leaders and managers need to be able to sensitively handle other people, both within and outside the organisation. Emotions are important in work life. They drive motivation and commitment; they are an inherent part of what we do whatever our job role. Effective individuals are proficient at recognising, using, understanding, and managing emotions in themselves and others. This one day course will help participants improve their understanding and skill in these areas. Objectives  By the end of the course you will be able to: Identify the aspects of your role where emotions are important Recognise the four key elements of Emotional Intelligence Use a range of skills to build and maintain key relationships Develop an emotionally intelligent ‘culture’ in your part of the organisation Create a personal action plan to continue to enhance and monitor your Emotional Intelligence Content Emotional Intelligence (EI) What is Emotional Intelligence? Where does it sit in the “whole person model” IQ, Personality Traits, Skills and Knowledge and EI Dispelling the myths and legends about EI The RUUM Model of EI Recognising emotions in self and others Using emotions Understanding emotions Managing emotions Developing Skills in each of the 4 areas of EI Short and long-term strategies to develop EI Developing compensating strategies where needed Practical application of EI Leveraging EI strengths Practice using RUUM Model Case studies and scenarios Video analysis Examples in the public eye we can all relate to Incorporating EI into your day to day role Practical steps Peer coaching Action planning Optional Follow-up After completing this course, you have an opportunity to complete a psychometric to understand more about emotional motional drivers and derailers. If you would like to do this, you will be invited to complete a psychometric questionnaire called Lumina Emotion.It can be done online and takes between 30-60 minutes. The results are compiled into a report which one of our trained and accredited coaches will go through with the participant individually to work up an action plan to leverage their EI strengths and develop strength where needed.This can be very powerful in building EI into your people and your organisation.

Understand the biases we all have and the impact they can have in the workplace. Look at how to minimise their impact on others and the organisation. Course overview Duration: 1 day (6.5 hours) The purpose of this course is to help individuals understand and recognise their own unconscious biases, and to provide strategies on how to minimise the impact of those biases in the workplace. The course will provide an overview of what unconscious bias is, its prevalence and impact, and ways to mitigate its effects. Objectives By the end of the course you will be able to: Define unconscious bias and recognise different types of bias Understand how unconscious bias affects decision-making and behaviours in the workplace Identify their own unconscious biases Understand the impact of unconscious bias on individual and team performance Apply strategies to mitigate the effects of unconscious bias in the workplace Content Module 1: Introduction to Unconscious Bias Definition of unconscious bias History and prevalence of unconscious bias Different types of unconscious bias (e.g. affinity bias, confirmation bias) Module 2: Understanding the Impact of Unconscious Bias How unconscious bias affects decision-making and behaviours in the workplace Examples of unconscious bias in the workplace Impact of unconscious bias on individual and team performance Module 3: Recognising Your Own Unconscious Biases Identifying personal biases Tools to recognise and minimise unconscious biases Module 4: Mitigating the Impact of Unconscious Bias in the Workplace Best practices for reducing unconscious bias in the workplace Strategies for managerial and executive leadership to combat unconscious bias Tips for creating a culture of inclusion and diversity

Unlock the power of effective negotiation. Gain essential skills to navigate complex deals, build lasting partnerships, and achieve optimal outcomes. Course overview Duration: 1 day (6.5 hours) This course is designed for those who need to understand and be able to use essential negotiation skills to make them more effective in their role. Externally you maybe negotiating with suppliers, customers, regulatory authorities and other organisations. Internally you will be negotiating with stakeholders, colleagues, and team members which could be for resources, time, budget or facilities. Being able to negotiate agreements that are acceptable to all parties requires skill and is essential to maintain healthy, functional relationships. This will be a facilitated workshop designed to be flexible to achieve the desired outcome. We will achieve the objectives through a mixture of facilitated discussion, interactive exercises designed to give insight and facilitator input. During the day we will deal with the stages of a negotiation from preparation to closing. Individuals will get the opportunity to practice the skills needed to create win-win outcomes through a number of generic but realistic scenarios. Objectives By the end of the course you will be able to: State the principles of effective negotiation Prepare effectively for different types of negotiation Set negotiation objectives and identify what can be ‘traded’ Explain how assertiveness and influencing skills can affect outcomes Deploy appropriate strategies and tactics to achieve the best results Use different techniques to deal with difficult customers and difficult situations Content Influencing Seek first to understand, and then be understood The importance of understanding the other party’s position and how to do it The power of non-verbal communication Dealing with difficult customers and difficult situations whilst maintaining a positive relationship How to approach negotiations Identifying potential negotiations and preparing for potential outcomes Aiming for results which deliver win/win outcomes Developing a win/win mindset and behaviours Rights and responsibilities of negotiators Setting Negotiation Objectives Clarifying essential, desirable and ideal objectives Assessing the most favoured, realistic target and walk away positions The Negotiation Process The importance of preparation Creating an opening proposal Where to pitch the opening proposal Bargaining/Trading - Gaining Momentum Knowing your parameters – what can be traded? Choosing a strategy and tactics Dealing with questionable tactics and ploys Building rapport – the communication process Asking the right questions and active listening Being assertive, demanding your rights and ensuring you meet your responsibilities Closing Techniques Trial and actual closing techniques Signalling Summarising and documenting the agreement Follow up and implementation of the deal

Gain practical skills in influencing and decision-making, perfect for anyone working in team-based or project-focused environments, with interactive, hands-on learning. Course overview Duration: 1 day (6.5 hours) This is a highly interactive and practical course which will help you to use influencing and decision making techniques. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and decision making models and techniques. The course is aimed at anyone who interacts with others on a regular basis, especially those in project management disciplines, multi disciplinary, matrix type organisations where healthy debate and challenge are key to achieving optimum resolutions. Objectives By the end of the course you will be able to: Utilise a variety of new techniques to enhance your influencing skills Recognise the impact of non-verbal communication and use it to enhance influencing behaviours Use language skills necessary to get your message across in an influential way Apply different techniques for dealing with aggression Understand VUCA – Volatility, Uncertainty, Complexity & Ambiguous Use Perception, Bias, Decision Making and Judgement Understand personal preferences and approaches to Decision Making Speed read others approach to decision making Apply Mindsets, Skillsets and Toolsets for decision making Content What is influencing? Sources of power Influencing skills Choosing the right approach Developing Skills Communication skills – the language of influence Different influencing techniques and when to use them Having the confidence to challenge Dealing with confrontation and challenges in a confident manner The Decision Lifecycle – Personal Preferences Understand the human facts that influence decision making Understanding personal preferences and approaches to Decision Making Understand the impact of Perception, Bias and judgement in decision making Speed reading others approach to decision making Frameworks to provide context for decision making Understand the business factors that influence decision making - VUCA The Cynefin Framework – decision making in complex situations Understanding which business context, you operate in – simple, complicated, complex or chaotic Understanding how to decide in complexity Practical Practical exercises Case studies Personal action planning

Learn a range of tools and techniques to boost your resilience and facilitate sustained performance in stressful times. Course overview The aim of this session is to equip all employees with a range of tools and techniques to boost their resilience and facilitate sustained performance in stressful times.  Objectives  By the end of the course you will be able to: Have a deeper understanding of mental health and application of mindfulness tools Use techniques to manage anxiety and attentional control apply techniques to improve attention stay focussed on key daily goals and manage their wellbeing. Content Boost your resilience. Explain the PERMA Model. Apply tools and techniques to boost your resilience. Learn how to measure your resilience and discover where to improve. Apply resilience building techniques for Mental Health Reducing stress through mindfulness techniques. Apply tools and techniques to manage anxiety and guide relaxation. Explain the psychology of achieving a balanced connection and living with purpose. Apply mindfulness techniques for balance and flow Focusing techniques to improve productivity. Apply techniques to attention control and learn how to be fully present and in the moment. Apply practical tools and techniques to stop distraction, improve focus and manage fear and fatigue

Why do young people increasingly turn to self harm as a way of dealing with stress? And what can caring adults do to respond to this mystifying behaviour? This workshop will explore the many variables which lead to self harm while exploring methods of healing distress through curiosity and compassionate understanding Hosted by Dr Leslie Lund Leslie is an Adolescent Psychotherapist and Family Therapist with nearly 30 years of experience. As a senior therapist, she supervises other private practice therapists, school counsellors and administrators within schools, as well as other psychological professionals within the wider community. She has a special interest in the mental health of young people within educational environments and supports the development of Wellbeing programmes in schools. We would like to thank the Ashcombe school for allowing us to use their facilities to run our training and workshops.

Welcome to Tiny Toes Ballet Staffordshire. Offering award-winning pre-school children's ballet and dance classes from walking to 7 years old. With our kids ballet classes and kids dance classes, your child will discover the joy of dancing, while also developing important skills such as coordination, balance, and rhythm. Our classes are extremely popular so if we're fully booked on your chosen class please do join the waiting list and we will be in touch very soon.

Come Away on a Leaders Retreat Designed for leaders in children's, youth, young adult, and student ministries to step away from the demands of daily workload, this retreat will be focused on finding space for renewal alongside others in leadership roles. Together, we will spend time reflecting on personal spiritual practices rooted in rest. Recognising that so much of ministry is about giving outwardly, this retreat offers an opportunity to look inward and upward—to refocus on God and explore how we can each individually pursue Him more deeply. In the tranquil grounds of the High Leigh retreat centre, the day will be a mix of restful, reflective practices, time to socialise and have fellowship, and workshops for delving into our own spiritual practices, seeking to build up on what already exists. We hope this retreat might be an extension of our regular lunch gatherings, fostering connection and mutual support within our ministry community. Key Information: There are 2 options for this retreat: the overnight retreat, and the day away retreat. The Overnight Retreat: Sometimes a night away does wonders for our sleep patterns! Join us at High Leigh from 5pm on Wednesday the 19th of March. We will have dinner together, share in some evening reflection and games. The following morning will include opportunities for prayer, reflection, and breakfast before we are joined by the day guests. The Day Away Retreat: To take time away from our contexts can be a great way to invest in our ministry. Join us at High Leigh from 9.30am on Thursday the 20th of March. The day's programme will include time for reflection, prayer, fellowship and workshops on spiritual practices. We will share lunch together, and be ready to head home at 4pm. Cancellations: Please note this retreat is fully funded and spaces are limited. If you cancel your booking with less than 4 weeks notice we may charge you if your place is not refilled.

Are you requiring additional training to support your or your teams skills but can't see what you need in our advertised training courses? Then get in touch to design training/teambuilding specific to you or your team. How does it work? A free 30 minute consultation to discuss what you would like to achieve from a bespoke training course. A written proposal of what training may look like along with costings is emailed to you within 3 days of the initial consultation. If the proposal is agreed, then a date and time is agreed with both parties. Trainings can be delivered on a one to one basis, or with small - large groups. Recent bespoke training have been delivered covering topics such asCommunicationCustomer serviceTime ManagementDelegationWhat does professionalism look like? Prices start from £75.00. Contact us directly to organise bespoke training.

Miss Date Doctor workplace counselling services will provide services for your employees and support them with their relationship and life problems. We have a team of highly experienced and qualified professionals. The team is CPD, ICF, UKCP and BACP accredited. The M.D.D team consists of life coaches, counsellors and therapists. We offer three different packages for employers dependant on the size of your workforce. We are the most modern coaching and counselling platform in the UK. The workplace counselling services we offer have been tailored specifically to modern times and are very objective-driven and problem-solving based. We aim to give your employees the support they need whenever they need it. Call 03333443853 or email:enquiries@relationshipsmdd.com to get the solutions you need for your employees today. https://relationshipsmdd.com/workplace-counselling-services/