393 Dealing With Difficult Customers courses in Bristol delivered Online

Overview This comprehensive course on Diversity Training - Online Course will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This Diversity Training - Online Course comes with accredited certification, which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Diversity Training - Online Course. It is available to all students, of all academic backgrounds. Requirements Our Diversity Training - Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 8 lectures • 04:22:00 total length •Module 01: Introduction to Diversity: 00:34:00 •Module 02: Factors that Create Diversity: 00:31:00 •Module 03: Prejudice, Stereotyping & Discrimination: 00:30:00 •Module 04: Unconscious Biases: 00:41:00 •Module 05: Avoiding Unconscious Biases: 00:33:00 •Module 06: New Paradigms in Workplace Diversity: 00:32:00 •Module 07: Diversity Training & Its Limitations: 00:31:00 •Module 08: Dealing with Diversity: 00:30:00

Overview Become a proficient facilitator by enrolling in our Facilitator Training course. Every company has or is in need of a sought after facilitator to ensure a collaborative, productive and positive work environment. This expert-designed course will give you an overview of facilitation. It will help you to communicate efficiently, notice diverse needs, backgrounds and more. This Facilitator Training course will teach you the organisational and technical skills required of a successful facilitator. Help people to become the best version of themselves by signing up today. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Facilitator Training. It is available to all students, of all academic backgrounds. Requirements Our Facilitator Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 10 lectures • 07:30:00 total length •Understanding Facilitation: 00:30:00 •Process vs. Content: 01:00:00 •Laying the Groundwork: 00:30:00 •Tuckman and Jensen's Model of Team Development: 01:00:00 •Building Consensus: 00:30:00 •Reaching a Decision Point: 01:00:00 •Dealing with Difficult People: 01:00:00 •Addressing Group Dysfunction: 01:00:00 •About Intervention: 00:30:00 •Intervention Techniques: 00:30:00

Overview Boost your self-esteem by enrolling in our Building Self Esteem Level 3 course. Confidence, assertiveness, and self-esteem are essential factors for growth and a successful career. Not only are they a must for a successful career, but also a happy life. This Building Self Esteem Level 3 course will provide you with all the techniques and methods you need to lead a more joyful life. It will teach you how not to be passive, aggressive, or passive-aggressive, and be seen as a confident, assertive person.Approach life in an assertive way with our Building Self Esteem Level 3 course. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Building Self Esteem Level 3. It is available to all students, of all academic backgrounds. Requirements Our Building Self Esteem Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 11 lectures • 08:09:00 total length •What Does Self-Confidence Mean To You: 01:00:00 •Obstacles to Our Goals: 01:00:00 •Communication Skills: 01:00:00 •The Importance of Goal Setting: 01:00:00 •Feeling the Part: 01:00:00 •Looking the Part: 01:00:00 •Sounding the Part: 00:09:00 •Powerful Presentations: 00:30:00 •Coping Techniques: 01:00:00 •Dealing with Difficult Behavior: 00:30:00 •Recommended Reading: Building Self Esteem Level 3: 00:00:00

Overview Boost your self-esteem and learn about positive psychology to gain success in your personaland professional life, by taking the advanced Self Esteem and Assertiveness Development - Level 4 course.The comprehensive Self Esteem and Assertiveness Development - Level 4 course covers good and bad behaviour types, dealing with negativity, developing assertiveness with proven techniques, enhancing confidence, and many more. You'll learn how to take an honest look at yourself to perceive your shortcomings that can be eliminated with assertiveness. By completing the expert-instructed course, you'll thoroughly understand how to apply assertiveness in day-to-day life and build productive self-esteem.The course will be the ultimate solution to overcoming your lack of self-confidence and aggressive behaviour. How will I get my certificate? At the end of the course there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Self Esteem and Assertiveness Development - Level 4. It is available to all students, of all academic backgrounds. Requirements Our Self Esteem and Assertiveness Development - Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 07:36:00 total length •What Does Self-Confidence Mean To You: 01:00:00 •Obstacles to Our Goals: 01:00:00 •Communication Skills: 00:27:00 •The Importance of Goal Setting: 01:00:00 •Feeling the Part: 01:00:00 •Looking the Part: 01:00:00 •Sounding the Part: 00:09:00 •Powerful Presentations: 00:30:00 •Coping Techniques: 01:00:00 •Dealing with Difficult Behavior: 00:30:00

Overview This comprehensive course on Fundamentals of Excellent Leadership will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Fundamentals of Excellent Leadership comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Fundamentals of Excellent Leadership. It is available to all students, of all academic backgrounds. Requirements Our Fundamentals of Excellent Leadership is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 14 lectures • 00:51:00 total length •Module 01: Introduction: 00:02:00 •Module 02: Is Leadership for You?: 00:03:00 •Module 03: Communicating as a Leader: 00:03:00 •Module 04: Assertive Communication: 00:05:00 •Module 05: Communicating in the 21st Century: 00:01:00 •Module 06: Dealing with Difficult Behaviours: 00:10:00 •Module 07: Having Confidence in Yourself & Your Abilities: 00:04:00 •Module 08: Influencing Your Team: 00:04:00 •Module 09: Building Your Leadership Visibility: 00:01:00 •Module 10: Building Talent In Your Workforce: 00:05:00 •Module 11: Setting goals in your team: 00:04:00 •Module 12: Giving & receiving feedback: 00:06:00 •Module 13: Micromanaging: 00:02:00 •Module 14: Review: 00:01:00

Master the art of negotiation and transform your professional and personal interactions with our comprehensive Negotiation Skills Professional Diploma. Designed for individuals seeking to enhance their ability to negotiate effectively in various settings, this course will provide you with the essential skills and strategies to succeed. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course on negotiation skills, learners will gain essential abilities to prepare effectively for negotiations, laying a strong foundation for success. They will understand the core principles of negotiation, including how to find mutual benefits and create win-win outcomes. The course will also teach strategies to handle challenging issues and difficult negotiators. Participants will learn techniques for negotiating in various settings beyond the boardroom, and how to represent others in negotiations. Additionally, the course will guide learners through the critical phases of bargaining and closing deals, ensuring they can secure the best possible agreements. By the end of the course, learners will be equipped with practical skills and confidence to navigate any negotiation scenario professionally and effectively. Course Curriculum Module 01: Getting Prepared Module 02: Laying the Groundwork Module 03: Understanding Negotiation Module 04: About Mutual Gain Module 05: Dealing with Difficult Issues Module 06: Negotiating Outside the Boardroom Module 07: Negotiating on Behalf of Someone Else Module 08: Phase Two - Bargaining Module 09: Phase Three - Closing Learning Outcomes: Develop strategic preparation techniques for effective negotiation scenarios. Master foundational groundwork for successful negotiation engagements. Grasp key principles of negotiation dynamics and strategies. Foster mutual gain through collaborative negotiation tactics. Address and resolve difficult negotiation issues effectively. Navigate negotiations beyond the boardroom setting confidently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business managers seeking enhanced negotiation capabilities. Team leaders aiming to improve negotiation outcomes. Sales professionals looking to close better deals. Entrepreneurs negotiating with partners and stakeholders. Consultants representing clients in various negotiations. Career path Corporate Negotiator Sales Manager Business Development Manager Procurement Specialist Contract Manager Mediation Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview This comprehensive course on Business Etiquette & Professionalism will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Etiquette & Professionalism comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ISO 9001:2015. It is available to all students, of all academic backgrounds. Requirements Our ISO 9001:2015 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Etiquette & Professionalism. It is available to all students, of all academic backgrounds. Requirements Our Business Etiquette & Professionalism is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 12 lectures • 01:45:00 total length •What is Etiquette?: 00:05:00 •Always Be Your Best: 00:12:00 •Always Be Your Best When Meeting and Greeting: 00:06:00 •Types of Interviews: 00:07:00 •Planning for the Interview: 00:07:00 •During the Interview: 00:13:00 •Types of Meetings: 00:06:00 •Planning Conference Call Meetings: 00:10:00 •Meal Meetings: 00:09:00 •Voicemail: 00:08:00 •Instant Messaging: 00:09:00 •Five Steps to Dealing with Diversity: 00:13:00

Overview This comprehensive course on 20 Keys for Happy Life will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This 20 Keys for Happy Life comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this 20 Keys for Happy Life. It is available to all students, of all academic backgrounds. Requirements Our 20 Keys for Happy Life is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 4 sections • 24 lectures • 02:37:00 total length •Introduction: 00:01:00 •My Promise to You: 00:03:00 •Key 1 - Environment: 00:10:00 •Key 2 - Choices: 00:07:00 •Key 3 - Disappointments: 00:11:00 •Key 4 - Other People's Opinion: 00:05:00 •Key 5 - Perfectionism: 00:06:00 •Key 6 - Be Positive: 00:12:00 •Key 7 - Perspective: 00:07:00 •Key 8 - The World Moves On: 00:08:00 •Key 9 - Scenarios: 00:13:00 •Key 10 - The '3 Questions' Method: 00:04:00 •Key 11 - World Ranking: 00:05:00 •Key 12 - Social Media, Bullying & Dealing With Difficult People: 00:11:00 •Key 13 - Work: 00:16:00 •Key 14 - Variety: 00:04:00 •Key 15- Block Scheme of Happiness: 00:02:00 •Key 16- Take Care of Your Home: 00:04:00 •Key 17- Health: 00:07:00 •Key 18- Dealing With Complainers: 00:04:00 •Key 19 - People Like to Talk: 00:06:00 •Key 20 - Comparing Yourself to Others: 00:08:00 •Thank You: 00:03:00 •Assignment - 20 Keys for Happy Life: 00:00:00

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Overview Promoting diversity in the workplace creates a dynamic and productive workforce. Learn how you can support and promote diversity in your workplace and develop a coherent workforce with our premium Online Diversity Training. This course aims to help the learners understand the significance of promoting diversity in a work environment. Through the course you will get an overview of the factors that create diversity, and then the course will educate you on the concepts of prejudice, stereotyping and discrimination. Here, you will also learn about unconscious biases and how to avoid them. Along with that you will acquire the competence and confidence to deal with a diverse workforce effectively. So, if you want to create a healthy work environment, join the course and expand your skills and knowledge. Course Preview Learning Outcomes Get familiar with the factors that create diversity Understand what is prejudice, stereotyping & discrimination Great techniques to avoid unconscious biases Get introduced to the new diversity paradigm Develop the ability to deal with diversity Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Promoting and supporting diversity Who Should Take This Online Diversity Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Diversity Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Diversity Training Certification After completing and passing the Online Diversity Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Online Diversity Training will equip you with effective skills and abilities and help you explore career paths such as  Equality, Diversity and Inclusion Advisor Diversity & Inclusion Manager HR & EDI Manager Team Leader Facilities Module 01: Introduction To Diversity Introduction to Diversity 00:34:00 Module 02: Factors That Create Diversity Factors that Create Diversity 00:31:00 Module 03: Prejudice, Stereotyping & Discrimination Prejudice, Stereotyping _ Discrimination 00:30:00 Module 04: Unconscious Biases Unconscious Biases 00:41:00 Module 05: Avoiding Unconscious Biases At The Workplace Avoiding Unconscious Biases at the Workplace 00:33:00 Module 06: New Paradigms In Workplace Diversity New Paradigms in Workplace Diversity 00:32:00 Module 07: Diversity Training & Its Limitations Diversity Training _ Its Limitations 00:20:00 Module 08: Dealing With Diversity Dealing with Diversity 00:29:00 Assignment Assignment - Diversity Training - Online Course 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00