2388 Customer Service courses delivered Online

Pros of consensus-building are to gain widespread agreement with a group, but it's more time consuming that voting. There's no room for competitive positions trying to win over others in consensus. Agreement requires what's best for the team. Discover ways to navigate agreements and implement six steps for reaching team consensus. Learning Objectives Describe the conditions for successfully reaching consensus, Apply a quick-consensus model for urgent decisions, Implement six steps for reaching team consensus Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Warm calls are contacts made to a prospect with whom you have a relationship connection either through your own networking or a third party. Understand the referral truths and why it is important for you. Discover how to apply a warm call prospecting strategy to sell more in less time and why the key to this is consistency. Learning Objectives Define referrals, Summarize three referral truths, Describe 11 warm call referral strategies for selling more in less time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the factors that contribute to poor performance include lack of understanding roles, responsibilities, and accountabilities. We will show you how to measure team performance by individual behavior, individual results to the team, team group dynamics and, team group results. Use the RASIC matrix system to bring clarity and structure to unclear team roles and responsibilities so that you can structure high-performance results. Learning Objectives Apply four ways to measure team performance, Implement the RASIC method for structuring high performance Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Evaluation questions help move people from being unaware of their trouble, into awareness and a desire to change. evaluation questions help buyers explore the extent of the damage their trouble is causing. understand all the benefits of evaluation questions and when to use this the most effectively. Learning Objectives Explain four ways people leave their comfort zone, Describe the consequences of not using Evaluation questions in a major sale, Apply Evaluation questions to build urgency for change Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Ethics is the difference between what you have a right to do and what is right to do. Understand what is ethics and how it attempts to answer questions about how people should behave. How can you identify a potential ethical dilemma? Discover the 3 causes of unethical behaviors and how to handle them. Learning Objectives Explain the importance of ethics in business, Define ethical values, conduct, and dilemmas, Identify the three top causes of unethical business behavior Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Ethical problem-solving is everyone's responsibility. Understand the four common ethical business problems and how to handle them such as HR issues, conflicts of interest, improper use of company resources and customer confidence issues. Discover how to solve ethical problems and avoiding moral disasters. Understand the four stages of ethical problem solving and how to manage this. Learning Objectives Explain four common ethical business problems, Apply four stages to ethical problem solving, Define appropriate steps for whistleblowing Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Objections are an expression of disagreement, opposition, or concern raised by prospects when considering a decision with your proposal. Discover how objections emerge and how to manage the psychological aspects of anxiety called doubt, disruption and decisions. Understand how you can discover your prospect's strongest value that will be the emotional motivator in any sale. Learning Objectives Explain the origins of objections, Dispel four common myths of objections, Manage doubt, disruption and delayed decisions, Apply psychological strategies for resolving concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Negotiation is necessary when a buyer and seller can't agree. Understand the two strategies to negotiate and how to use a variety of techniques to increase your personal negotiating power. We will unpack each step of the negotiation process and guide you through all you need to know to master any negotiation. Learning Objectives Define key negotiation concepts, Explain how negotiations may be used to resolve conflict, Identify opportunities for negotiation, Apply two win-win negotiation strategies Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Course Description Get instant knowledge from this bite-sized Legal Secretary Fast-Track Course: Part 3 course. This course is very short and you can complete it within a very short time. In this Legal Secretary Fast-Track Course: Part 3 course you will get fundamental ideas of legal secretary, the key understanding of data management, record-keeping and so on. Enrol in this course today and start your instant first step towards learning about meeting management and minute taking. Learn faster for instant implementation. Learning outcome  Understand meeting management and minute taking Gain in-depth knowledge of data management and record-keeping Deepen your understanding of customer service and telephone handling skills Learn about other essential skills for a secretarial role Gain an excellent understanding of professional conduct and ethics How Much Do Legal Secretaries Earn? Senior - £49,000(Appx.) Average - £36,000(Appx.) Starting - £26,000(Appx.) Requirement Our Legal Secretary Fast-Track Course: Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Legal Secretary Fast-Track Course: Part 3 Meeting Management & Minute Taking 01:06:00 Customer Service and Telephone Handling Skills 00:21:00 Data Management and Record-Keeping 00:13:00 Other Essential Skills for Secretarial Role 00:19:00 Professional Conduct and Ethics 00:25:00 Assignment Assignment - Legal Secretary Fast-Track Course: Part 3 00:00:00

***Dive into the World of Professional Waiter Training!*** A recent report by the National Restaurant Association: Revealed a surge in demand for skilled waiters, with restaurants projecting a growth of 10% in waiter positions over the next five years. This presents a fantastic opportunity for individuals looking for a dynamic and rewarding career path in the hospitality industry. This comprehensive Professional Waiter Training course equips you with the theoretical knowledge and foundation to excel in this fast-paced environment. Through in-depth modules, you'll gain the necessary skills and understanding to become a confident and professional waiter, contributing to a positive dining experience for every customer. Learning Outcomes: Master the art of exceptional customer service and develop a seamless service sequence for optimal guest satisfaction (Waiter Training). Gain a thorough understanding of proper equipment handling techniques to ensure efficient and safe operation (Waiter Training). Implement strict hygiene practices to maintain a clean and healthy dining environment (Waiter Training). Develop extensive knowledge of beverages and tobacco products, allowing you to confidently guide guests through their selections (Waiter Training). Identify potential risks in the restaurant setting and learn effective preventive measures to ensure a safe and secure environment (Waiter Training). Master food and beverage control techniques, alongside effective selling strategies to enhance customer satisfaction and restaurant revenue (Waiter Training). Embark on a comprehensive learning journey designed to transform you into a polished and proficient waiter. This Waiter Training course delves into the core principles of exceptional customer service, equipping you with the skills to build rapport, effectively handle guest inquiries, and deliver a seamless dining experience. You'll gain a firm grasp on proper waiter training equipment handling techniques, ensuring efficient service and a safe work environment. Furthermore, the course emphasizes the importance of maintaining the highest hygiene standards, crucial for fostering a healthy and inviting atmosphere for your guests. Explore the exciting world of beverages and tobacco, acquiring in-depth knowledge of various products to expertly guide your guests in making informed choices throughout their waiter training. Learn to identify potential risks within the restaurant setting and master preventive measures to create a secure and enjoyable dining experience. Finally, delve into the art of food and beverage control, alongside effective selling techniques designed to maximize customer satisfaction and contribute to the restaurant's success. Through this Waiter Training course, you'll gain the theoretical foundation and confidence to launch a rewarding career in the dynamic realm of hospitality. Course Curriculum of Professional Waiter Training: Module 01: Customer Service and Service Sequence Module 02: Equipment Handling Technique Module 03: Hygiene Module 04: Beverage and Tobacco Module 05: Understanding Risks and Preventive Measures Module 06: Food & Beverage Control and Selling Techniques Module 07: Tips and Hints for Success in Waiter profession CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Professional Waiter Training course is ideal for: Individuals seeking a fulfilling career in the hospitality industry (Waiter Training). Those looking to develop exceptional customer service skills (Waiter Training). Anyone interested in learning the intricacies of food and beverage service (Waiter Training). Aspiring waiters who want to gain a competitive edge in the job market (Waiter Training). Individuals seeking a flexible and dynamic career path (Waiter Training). Those passionate about creating a positive and memorable dining experience for guests (Waiter Training Requirements No prior experience in the hospitality industry is necessary (Waiter Training). A passion for excellent service and a commitment to guest satisfaction (Waiter Training). A willingness to learn and a strong work ethic (Waiter Training). Career path Upon completion of the Professional Waiter Training course, you can expect to: Lead Waiter Restaurant Supervisor Restaurant Manager Sommelier Event Coordinator Hospitality Management Positions By embarking on this Waiter Training course, you'll equip yourself with the knowledge and confidence to navigate a successful and enriching career in the ever-evolving world of hospitality. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each