2347 Customer Service courses in Cardiff delivered On Demand

Overview Learn how to keep an Airport safe and secure whilst delivering the absolute best in customer service. This Airport Operations Level 3 course will train you in every skill you will need to ensure the safety of passengers and crews, whilst keeping planes in the air. Our accredited course has been designed with the help of industry experts to deliver the full training package for teaching all Airport operational requirements. You will be coached on how to provide a high standard of customer service for passengers. You can also expect some first-class tuition on Aviation security and extreme weather control. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Airport Operations Level 3. It is available to all students, of all academic backgrounds. Requirements Our Airport Operations Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 7 sections • 7 lectures • 02:34:00 total length •Airport Customer Service: 00:18:00 •Airport Components: 00:23:00 •Security Operations: 00:20:00 •Airport and Aircraft Emergency Situations: 00:40:00 •Weather Control Operations: 00:24:00 •Sustainable Airport Operation: 00:24:00 •Assignment - Airport Operations Level 3: 00:05:00

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

Overview The banking sector is one of the most promising sectors in the UK. As a seasoned professional, you can earn up to 80K per year. However, it takes a great deal of skills and expertise to reach that position. You can start honing your baking skills with our Online Retail Banking Course. In this course, you will receive a detailed understanding of banking activities. The course will help you get a clear understanding of the different baking categories. Along with that, you will be able to gain valuable skills like bookkeeping, fraud management and risk management. The course will also show you how to provide excellent customer service.  By the end of the course, you will pick up all the fundamental skills you need to shine in this sector. Join now! Course Preview Learning Outcomes Learn the key concepts of retail banking Familiarise yourself with the activities of banks Enrich your knowledge of different categories of banking institutions Grasp the core skills required to be a proficient bank teller Build your expertise in bookkeeping, counterfeit identification and fraud handling Learn the key strategies of effective customer service and banking risk management Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Banking Activities Bookkeeping Fraud Handling Risk Management Customer Service Who Should Take this Online Retail Banking Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Retail Banking Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Online Retail Banking Course will equip you with effective skills and abilities and help you explore career paths such as  Retail Banker Bookkeeper Risk Analyst Customer Service Executives Module 01: Introduction to Banking Introduction to Banking 00:13:00 Module 02: Banking Services Banking Services 00:11:00 Module 03: Categories of Banking Institutions Categories of Banking Institutions 00:13:00 Module 04: Bank Teller Bank Teller 00:08:00 Module 05: Bank Accounts and Opening Them Bank Accounts and Opening Them 00:14:00 Module 06: Mathematics for Bank Tellers Mathematics for Bank Tellers 00:15:00 Module 07: Bookkeeping and Payment Bookkeeping and Payment 00:14:00 Module 08: Cash Sorting & Counterfeit Identification Cash Sorting & Counterfeit Identification 00:12:00 Module 09: Fraud Handling Fraud Handling 00:13:00 Module 10: Customer Services Customer Services 00:12:00 Module 11: Banking Risk Management Banking Risk Management 00:13:00 Module 12: Ethics Ethics 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Level 5 | Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Deal Price is Active! Offer Ends Soon; Hurry Up!! Statistical data shows that the food service industry is one of the fastest-growing sectors, with a projected growth rate of 3.4% from 2021 to 2026. As a result, there is an increasing demand for skilled and knowledgeable waiters who can provide excellent customer service. If you are looking to start a career in the food service industry, our Waiter Training Diploma is the perfect course for you. This Diploma in Waiter Training at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Our comprehensive Waiter Training Diploma curriculum covers all the essential skills and knowledge required to excel in the food service industry. From the first impression you make to safety considerations, our Waiter Training Diploma course covers everything you need to know to become a successful waiter. With expert guidance from industry professionals, you will learn how to provide exceptional customer service while maintaining the highest standards of personal hygiene and safety. Upon completion of this Waiter Training Diploma, you will have developed a range of skills and knowledge required to work in the food service industry. You will be able to provide excellent customer service, maintain personal hygiene and safety, handle food safely, and work as a team player. You will also have a good understanding of supervisory responsibilities and safety considerations. After this Waiter Training Diploma, you will be able to learn: Understand the food service industry and the role of waiters Develop a positive first impression and friendly attitude Maintain personal hygiene and handle food safely Provide excellent customer service and product knowledge Understand service sequences and additional responsibilities Ensure safety considerations for customers and staff Start your learning journey straight away with this Waiter Training Diploma and take a step toward a brighter future! Why Prefer this Waiter Training Diploma? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the course: Diploma in Professional Waiter Training at QLS Level 4 Module 01: Customer Service and Service Sequence Module 02: Equipment Handling Technique Module 03: Hygiene Module 04: Beverage and Tobacco Module 05: Understanding Risks and Preventive Measures Module 06: Food & Beverage Control and Selling Techniques Module 07: Tips and Hints for Success in the Waiter profession Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all the Diploma in Waiter Training at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to start a career in the food service industry Experienced waiters looking to enhance their skills and knowledge Hospitality professionals seeking to understand waiter responsibilities Requirements The Waiter Training Diploma does not require any prior knowledge; anyone can participate! This course is open to anyone who is interested in learning from anywhere in the world. Career path Waiter/Waitress (average salary £16,000 - £24,000) Bartender (average salary £16,000 - £25,000) Food and Beverage Supervisor (average salary £20,000 - £28,000) Catering Assistant (average salary £16,000 - £20,000) Restaurant Manager (average salary £25,000 - £40,000) Hotel Receptionist (average salary £18,000 - £25,000) Certificates CPDQS Accredited Certificate Digital certificate - £10 Diploma in Professional Waiter Training at QLS Level 4 Hard copy certificate - £99 Show off Your New Skills with a Certification of Completion After successfully completing the Diploma in Professional Waiter Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Are you ready to embark on an enlightening journey of wisdom with the Hospitality Management bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Hospitality Management. This premium bundle comprises the following courses, QLS Endorsed Course: Course 1: Diploma in Hospitality Management at QLS Level 5 CPD QS Accredited Courses: Course 2: Travel and Tourism Course 3: Concierge Course 4: Catering Management Course 5: Restaurant Management Course 6: Event Planner Course 7: Hotel Revenue Management Course 8: Customer Service Diploma Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Hospitality Management bundle illuminate your path to wisdom. The Hospitality Management bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Hospitality Management package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Hospitality Management bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Hospitality Management community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Hospitality Management bundle. Establish robust bases across each course nestled within the Hospitality Management bundle. Decipher intricate concepts through the articulate content of the Hospitality Management bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Hospitality Management bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Hospitality Management bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Hospitality Management bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Hospitality Management bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Hospitality Management bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Hospitality Management journey and let knowledge guide you towards a brighter future. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Diploma in Hospitality Management at QLS Level 5'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £109 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Hospitality Management bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Hospitality Management bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 7 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 QLS Endorsed Certificate Hard copy certificate - £109

Become an exceptional waiter with our comprehensive training course designed to elevate your hospitality skills and career prospects. Whether you're starting out or looking to refine your expertise, this course covers essential modules tailored for success in the service industry. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Waiter Training course, learners will gain essential skills to excel in their role. They will learn the importance of maintaining cleanliness and hygiene standards, ensuring a safe and healthy environment for customers. Handling equipment with efficiency and care will be emphasized, ensuring smooth operations in a restaurant setting. Participants will develop expertise in controlling food and beverage orders, along with effective selling techniques to enhance customer satisfaction. They will also master the art of serving beverages professionally. Customer service will be a key focus, teaching learners how to interact courteously and efficiently with guests, following a structured service sequence. Understanding risks and implementing preventive measures will be crucial for maintaining safety in the workplace. Lastly, learners will receive valuable tips and hints for achieving success as a waiter, equipping them with practical knowledge to deliver exceptional service and create a positive dining experience for patrons. Course Curriculum Module 01: Hygiene Module 02: Equipment Handling Technique Module 03: Food & Beverage Control and Selling Techniques Module 04: Beverage Module 05: Customer Service and Service Sequence Module 06: Understanding Risks and Preventive Measures Module 07: Tips and Hints for Success as a Waiter Learning Outcomes: Understand hygiene practices crucial for food service environments. Demonstrate correct handling techniques for restaurant equipment and tools. Apply effective food and beverage control methods in restaurant settings. Explain different types of beverages and their service requirements. Implement customer service strategies and follow service sequence protocols. Identify risks in a restaurant environment and apply preventive measures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in restaurant and hospitality sectors. Current waitstaff looking to enhance their skills. Those interested in pursuing careers in food service management. Students seeking foundational knowledge in restaurant operations. Anyone aiming to improve customer interaction skills. Career path Restaurant Waiter Barista Catering Assistant Food and Beverage Attendant Banquet Server Restaurant Supervisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview The Hotel Concierge Certification course provides a comprehensive understanding of concierge services in the hospitality industry. It covers topics such as types of concierge services, necessary skills for a concierge, principles for a successful concierge service business, customer service delivery, work environment and etiquettes, as well as emergency measures for a hotel concierge. Learning Outcomes: Gain a deep understanding of the role and responsibilities of a hotel concierge. Learn about different types of concierge services and their specific requirements. Develop essential skills for providing exceptional customer service as a concierge. Understand the principles and best practices for running a successful concierge service business. Acquire knowledge of proper etiquettes and protocols in the concierge work environment. Learn emergency measures and protocols to handle various situations as a hotel concierge. Why buy this Hotel Concierge Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Hotel Concierge Certification there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Hotel Concierge Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Hotel Concierge Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Hotel Concierge Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Understanding the Service Understanding the Service 00:12:00 Module 02: Types of Concierge Services Types of Concierge Services 00:19:00 Module 03: Necessary Skills for Any Concierge Necessary Skills for Any Concierge 00:26:00 Module 04: Principles for a Concierge Service Business Principles for a Concierge Service Business 00:20:00 Module 05: Delivering Customer Service Delivering Customer Service 00:13:00 Module 06: Concierge Work Environment and Etiquettes Concierge Work Environment and Etiquettes 00:18:00 Module 07: Emergency Measures for a Hotel Concierge Emergency Measures for a Hotel Concierge 00:13:00 Assignment Assignment - Hotel Concierge Certification 00:00:00