2418 Customer Service courses in Cardiff delivered On Demand

Whether you want to close a business deal or sell a house effective negotiation skills can help you seal the deal. This craft can take you a long way in both your personal and professional life. Learn this useful skill set from the comfort of your home with the Negotiation Skills Certificate course. This course will take your skills to the next level in no time. This course will provide quality training on negotiation. Through the informative and engaging modules, you will get a clear understanding of collaborative negotiation. Then it will provide elaborate lessons on the seven steps of successful negotiation. Next, you will learn how to apply these steps in your home. The course will also teach you tips and tricks to negotiate with different personalities. In addition to this valuable skill set you will also receive a certificate of achievement which will add significant value to your resume. Join now! Learning Outcomes  Get introduced to the essentials of collaborative negotiation Learn about the 7 steps of successful negotiation in detail Know how to use these 7 steps in your home Develop the skills to negotiate with different personality types Identify the practices you should avoid while negotiating Who is this Course for? Anyone who wants to improve their negotiation skills can join the course. The Negotiation Skills Certificate course will equip the learners with excellent negotiation techniques and help them close lucrative deals. Entry Requirements Individuals from any background can take the course A good understanding of the English language, numeracy and ICT Any smart device such as a laptop, pc, or smartphone with an internet connection CPD Certificate from Course Gate  After completing the final assignment, you will receive a CPD-accredited certificate. The PDF copy of the certificate will cost you £9. You can order the hard copy for £15, or you can get both the hard copy and PDF certificate for £22. Career Path This course will provide the learners with an in-depth understanding of the subject. After completing the course, the learners will develop the skills and knowledge to explore career opportunities in the following fields  Sales Executives Customer Service Executives Project Managers Estate Agent Contract Specialist Course Curriculum Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 01:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement= 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Learn essential Montessori techniques to create engaging, child-centered learning environments with our Montessori Teaching Diploma!

The Quality Assurance (QA) Management Mini Bundle is your career boost if you're aiming for roles that demand high attention to detail, clear communication, and operational discipline. With a sharp focus on Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills, this bundle is designed to make you hireable—fast. Employers are looking for versatile candidates who can balance compliance, customer interaction, and supply chain dynamics. This bundle signals that you're prepared with Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills that hiring managers love to see. Description You don’t need to be told how competitive QA and operations roles are. Every hiring manager is looking for more than just one-dimensional experience. They want cross-functional professionals trained in Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. From managing product flow in Logistics and Transportation, to mastering sourcing through Purchasing and Procurement, to smoothing client calls with top-tier Telephone Etiquette, to closing deals using strong Negotiation Skills—this bundle shows you’ve got it all. And of course, it’s anchored by rock-solid Quality Assurance expertise. This isn't just about ticking boxes. It’s about transforming into a candidate who naturally brings Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills into any work scenario. Think of the roles: QA analyst, procurement officer, operations coordinator, supply chain assistant, customer service rep. All need Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. Don’t wait until those roles are filled. FAQ Q: What roles is this bundle best for? A: Perfect for QA jobs, operations, logistics, procurement, and client-facing roles. If a job ad mentions Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, or Negotiation Skills—this is for you. Q: Is this bundle beginner-friendly? A: Yes. You don’t need prior experience to start benefiting from skills in Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. Q: Will I really use all five skills in one role? A: Absolutely. Modern roles require agility. Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills overlap more than ever. Q: What’s the value of this bundle compared to separate courses? A: Enrolling in this bundle saves you from chasing individual certifications in Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. It’s one powerful, efficient step forward.

Door Supervising: Door Supervising Training Would you want to take advantage of our door supervising course, which may help you advance your expertise and teach you from the ground up? Hurry up! Join our door supervising course quickly. The door supervising course equips individuals with the necessary skills and knowledge to work effectively as door supervisors in the security industry. This door supervising course covers legal regulations, conflict resolution techniques, and physical intervention methods. Through this door supervising course, you can learn customer service strategies. Moreover, the door supervising course teaches how to manage security risks, handle challenging situations, and ensure the safety of patrons on licenced premises. The door supervising course emphasises professionalism, communication skills, and adherence to industry standards and best practices. If you want to learn different door supervisory and organisational abilities, enrol in our door supervising course right now! Door Supervising: Door Supervising Training Course This Complete Door Supervising: Door Supervising Training Training includes a FREE PDF Certificate. Lifetime access to this Door Supervising: Door Supervising Training Course Instant access to this Door Supervising: Door Supervising Training Course Get FREE Tutor Support to this Door Supervising: Door Supervising Training Course Door Supervising: Door Supervising Training Unlock your potential with our comprehensive Door Supervisor course. Gain essential skills to excel in door supervising roles. Learn key techniques for handling challenging situations confidently. Open doors to exciting career opportunities. Enroll now and become a certified Door Supervisor, ensuring safety and security in diverse environments. Who is this course for? Door Supervising: Door Supervising Training The door supervising course is open to anybody with a strong desire to learn door supervisory skills. Requirements Door Supervising: Door Supervising Training To enrol in this Door Supervising: Door Supervising Training Course, students must fulfil the following requirements. To join in our Door Supervising: Door Supervising Training Course, you must have a strong command of the English language. To successfully complete our Door Supervising: Door Supervising Training Course, you must be vivacious and self driven. To complete our Door Supervising: Door Supervising Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Door Supervising: Door Supervising Training Course. Career path Door Supervising: Door Supervising Training Once you've finished the door supervising course, you'll be able to confidently apply the information and abilities you've learned to better yourself.

Hairdressing: Hairdressing Course Online Do you ever dream of becoming a master hairstylist? If so, the best way for you to convert your interest into a career is through our Diploma of Hairdressing (Online). Our Diploma of Hairdressing (Online) includes instruction in hair cutting, styling, and colouring, among other things. This Diploma of Hairdressing (Online) course encounters self-discovery and creativity. Also, this Diploma of Hairdressing (Online) covers receptionist duties. Additionally, the Diploma of Hairdressing (Online) course describes salon health and safety regulations. Hair treatment and hair extensions are part of this Diploma of Hairdressing (Online) course. Overall, this Diploma of Hairdressing (Online) course gives students a basic grasp of hair colour corrective services. Start building your future in the beauty industry with our Diploma of Hairdressing (Online) course! Main Course: Diploma of Hairdressing Course Free Courses are including with this Hairdressing: Hairdressing Course Along with The Hairdressing Course, We Offer a free Hair & Beard Barbering Course Along with The Hairdressing Course, We Offer a free Level 5 Fashion & Beauty Course Special Offers of this Hairdressing: Hairdressing Course This Hairdressing Course includes a FREE PDF Certificate. Lifetime access to this Hairdressing Course Instant access to this Hairdressing Course Get FREE Tutor Support to this Hairdressing Course Hairdressing: Hairdressing Course Online With the help of our intensive and thorough training program, you will gain the skills and knowledge required for success in the hairdressing industry. The significance of professionalism, communication, and customer service is also emphasized in this hairdressing course. You'll pick up new skills for communicating with customers and giving them the best possible care. Who is this course for? Hairdressing: Hairdressing Course Online Anyone who enjoys beauty, creativity, and changing people's lives is welcome to enrol in our Hairdressing: Hairdressing Course training programme. Requirements Hairdressing: Hairdressing Course Online To enrol in this Hairdressing: Hairdressing Course, students must fulfil the following requirements. To join in our Hairdressing: Hairdressing Course, you must have a strong command of the English language. To successfully complete our Hairdressing: Hairdressing Course, you must be vivacious and self driven. To complete our Hairdressing: Hairdressing Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Hairdressing: Hairdressing Course. Career path Hairdressing: Hairdressing Course Online You can go into various occupations in the hairdressing industry after finishing our Hairdressing: Hairdressing Course training.

Hairdressing & Barbering Online Training Do you want to advance your career or enhance your present skills as a Hair & Beard Barber? Our Hair & Beard Barbering Quality training will help you to broaden your knowledge. Study the Hair & Beard Barbering and get an excellently planned, high value training experience. To give you the most convenient and rich learning experience possible, the Hair & Beard Barbering course is divided into multiple in-depth courses. Our Hair & Beard Barbering Course provides an intensive and comprehensive training experience. Our Hair & Beard Barbering course is here to provide you with the skills and information required for industry success. This Hair & Beard Barbering training stresses the value of customer care, communication, and professionalism. You will learn how to communicate with customers and offer them with the best service possible by our Hair & Beard Barbering course. Enroll in our Hair & Beard Barbering training right now to improve your abilities and confidence. With the Hair & Beard Barbering program, you can stand out from the crowd while still training for the profession you desire. Main Course: Hairdressing & Barbering Special Offers of this Hairdressing & Barbering Course This Hairdressing & Barbering Course includes a FREE PDF Certificate. Lifetime access to this Hairdressing & Barbering Course Instant access to this Hairdressing & Barbering Course Get FREE Tutor Support to this Hairdressing & Barbering Course Hairdressing & Barbering Online Training With the help of our extensive and immersive training program, you will gain the skills and knowledge required to succeed in the hair and beard barbering industry. Additionally, the value of professionalism, communication, and customer service is emphasized in this hair and beard barbering course. You'll pick up new skills for communicating with customers and giving them the best possible care. Who is this course for? Hairdressing & Barbering Anyone can choose this Hair & Beard Barbering course to excel their professional skills. Requirements Hairdressing & Barbering To enrol in this Hairdressing & Barbering Course, students must fulfil the following requirements. To join in our Hairdressing & Barbering Course, you must have a strong command of the English language. To successfully complete our Hairdressing & Barbering Course, you must be vivacious and self driven. To complete our Hairdressing & Barbering Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Hairdressing & Barbering Course. Career path Hairdressing & Barbering After completing this Hair & Beard Barbering course, you are to start your career or begin the next phase of your career.

Flight Attendant: Flight Attendant Do you have a burning desire to work in the aviation industry? Our Flight Attendant Online Diploma Course is your ticket to a job in the air if you've ever imagined yourself as a part of this elite club. This thorough Flight Attendant Online Diploma Course provides clear explanations of the jobs, first aid, safety, and security-related aspects of flight time. Also, everything is covered in this Flight Attendant Online Diploma Course for airline cabin crew, from learning emergency protocols to comprehending the intricate aircraft layout. Also, this Flight Attendant Online Diploma Course helps to improve your understanding of all of your duties, first aid, and aircraft systems. During this Flight Attendant Online Diploma Course, you can improve your communication, cultural knowledge, and interpersonal skills. Your perspective on networking systems will change after taking this Flight Attendant Online Diploma Course. Enrol in the Flight Attendant Online Diploma Course to fulfil your desire for challenge and adventure! Special Offers of this Flight Attendant: Flight Attendant Course: This Flight Attendant: Flight Attendant Course includes a FREE PDF Certificate. Lifetime access to this Flight Attendant: Flight Attendant Course Instant access to this Flight Attendant: Flight Attendant Course 24/7 Support Available to this Flight Attendant: Flight Attendant Course [ Note: Free PDF certificate as soon as completing the Flight Attendant: Flight Attendant Course] Flight Attendant: Flight Attendant Take your passion for aviation to new heights with our Flight Attendant course, designed to provide you with a comprehensive understanding of the roles and responsibilities on board. This Flight Attendant course covers essential aspects like first aid, safety, and security, ensuring you’re prepared for any scenario during flight time. Additionally, this Flight Attendant training dives into emergency protocols, the intricate layout of aircraft, and core interpersonal skills. Enroll in this Flight Attendant course to enhance your communication, cultural awareness, and technical knowledge, and transform your perspective on networking systems for a rewarding career in the skies. Who is this course for? Flight Attendant: Flight Attendant This Flight Attendant Online Diploma Course is for Individuals with a passion for aviation and a desire to excel in customer service roles. Requirements Flight Attendant: Flight Attendant To enroll in this Flight Attendant: Flight Attendant Course, students must fulfill the following requirements: Flight Attendant: Good Command over English language is mandatory to enrol in our Course. Flight Attendant: Be energetic and self-motivated to complete our Course. Flight Attendant: Basic computer Skill is required to complete our Course. Flight Attendant: If you want to enrol in our Course, you must be at least 15 years old. Career path Flight Attendant: Flight Attendant You may be eligible for employment offers as a junior cabin crew, cabin crew, senior cabin crew, cabin crew manager, or in-flight trainer after completing this Flight Attendant online diploma course.

Emotional Intelligence: Emotional Intelligence Online Discover the Power of Emotional Intelligence: Enhance Your Skills and Propel Your Success! Are you ready to take your personal and professional life to the next level? Do you want to improve your relationships, excel in your career, and unlock your true potential? Look no further than our groundbreaking Emotional Intelligence: Emotional Intelligence course! Unlock the transformative power of Emotional Intelligence: Emotional Intelligence course and propel your success to new heights. Join our Emotional Intelligence: Emotional Intelligence course today and embark on a journey of self-discovery, growth, and achievement. Don't miss this opportunity to invest in yourself and take charge of your future. Enroll Emotional Intelligence: Emotional Intelligence now and experience the profound impact of Emotional Intelligence: Emotional Intelligence course on your personal and professional life! Main Course: Emotional Intelligence Gift Courses Included with Emotional Intelligence: Emotional Intelligence Course: Course 01: Anger Management Course 02: Level 5 Personal Development Course 03: Communication Skills Course Course 04: Level 5 Negotiation Skills Course [ Note: Free PDF certificate as soon as completing Emotional Intelligence: Emotional Intelligence Course] Emotional Intelligence: Emotional Intelligence Online This Emotional Intelligence: Emotional Intelligence Course consists of 08 modules. Course Curriculum of Emotional Intelligence: Emotional Intelligence Course Module 01: Emotional Intelligence Module 02: Introduction to Emotional Intelligence Module 03: Emotion Module 04: Neuro-Linguistic Programming (NLP) Module 05: Biological Behaviour of Psychology Module 06: Behaviours (Personality) Module 07: Learning Module 08: Motivation Assessment Method of Emotional Intelligence: Emotional Intelligence Course After completing Emotional Intelligence: Emotional Intelligence Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Emotional Intelligence: Emotional Intelligence Course After completing the Emotional Intelligence: Emotional Intelligence Course, you can instantly download your certificate for FREE. Who is this course for? Emotional Intelligence: Emotional Intelligence Online An Emotional Intelligence: Emotional Intelligence course is designed to help individuals develop and enhance their emotional intelligence skills. Emotional intelligence refers to the ability to recognize, understand, and manage our own emotions and the emotions of others. Requirements Emotional Intelligence: Emotional Intelligence Online To enrol in this Emotional Intelligence: Emotional Intelligence Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Emotional Intelligence: Emotional Intelligence Course. Be energetic and self-motivated to complete our Emotional Intelligence: Emotional Intelligence Course. Basic computer Skill is required to complete our Emotional Intelligence: Emotional Intelligence Course. If you want to enrol in our Emotional Intelligence: Emotional Intelligence Course you must be at least 15 years old. Career path Emotional Intelligence: Emotional Intelligence Online This Emotional Intelligence: Emotional Intelligence course is beneficial for various groups of people, including: Professionals and Leaders Managers and Supervisors Sales and Customer Service Professionals Educators and Trainers Human Resources Professionals Individuals seeking personal growth

CRM: Customer Relationship Management Online Are you excited to start a job as front desh executive or the job which have direct interaction with customers? Then our comprehensive CRM Course (Customer Relationship Management) is perfect for you. This CRM Course (Customer Relationship Management) delves into customer-centric strategies and emphasizing the use of CRM tools for enhanced customer interactions. The CRM Course (Customer Relationship Management) participants gain insights into customer data analysis, segmentation and effective communication techniques. The CRM Course (Customer Relationship Management) fosters skills in CRM system implementation and aligning sales. Moreover, the CRM Course (Customer Relationship Management) involves marketing and service functions. The CRM Course (Customer Relationship Management) helps in optimizing overall business performance through strengthened customer relationships. As the CRM Course (Customer Relationship Management) is a great method to progress your profession the what are you waiting? Sign up for this CRM Course (Customer Relationship Management) immediately! Main Course: CRM: Customer Relationship Management Free courses included with CRM: Customer Relationship Management Course: Along with CRM: Customer Relationship Management Course you will get free Close Protection Course Along with CRM: Customer Relationship Management Course you will get free Security Management Course Special Offers of this CRM: Customer Relationship Management Course: This CRM: Customer Relationship Management Course includes a FREE PDF Certificate. Lifetime access to this CRM: Customer Relationship Management Course Instant access to this CRM: Customer Relationship Management Course 24/7 Support Available to this CRM: Customer Relationship Management Course CRM: Customer Relationship Management Online Our CRM Course (Customer Relationship Management) provides an introduction to Customer Relationship Management (CRM) along with its all functions. Also, the CRM Course (Customer Relationship Management) explains CRM strategies, and data analysis in CRM and CRM Databases. Moreover, this CRM Course (Customer Relationship Management) includes difficulties handling processes. Additionally, the CRM Course (Customer Relationship Management) explain how to deepen the customer relationship and the future of CRM. Who is this course for? CRM: Customer Relationship Management Anyone can take this CRM Course (Customer Relationship Management). Requirements CRM: Customer Relationship Management To enroll in this CRM: Customer Relationship Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our CRM: Customer Relationship Management Course. Be energetic and self-motivated to complete our CRM: Customer Relationship Management Course. Basic computer Skill is required to complete our CRM: Customer Relationship Management Course. If you want to enrol in our CRM: Customer Relationship Management Course, you must be at least 15 years old. Career path CRM: Customer Relationship Management After completing this CRM Course (Customer Relationship Management), you can work as a manager, customer service manager, CRM analyst, and many other positions!

Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC! This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution’s client onboarding and customer retention process.