2413 Customer Service courses in Cardiff delivered On Demand

As a receptionist, you will act as the face of your company. You'll be the first person that clients and customers meet, so the impression you make will speak volumes about the way your company does business. The Professional Receptionist Skills Diploma is designed to equip you with all the essential skills you will need to be an integral member of any company in this crucial role. You will learn great administration skills, excellent IT and keyboard skills and how to conduct yourself as a professional receptionist. In fact, with your completed diploma, you will be able to effortlessly manage the most demanding tasks making you a highly valued member of any business. Why choose this course Earn a e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Professional Receptionist Skills Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more about this subject.

This comprehensive online course is designed to take learners from complete beginners to confident communicators in British Sign Language (BSL). Covering BSL Level 1 & 2, the course provides a structured approach to mastering essential vocabulary, grammar, and conversational skills used by the Deaf community in the UK. Through interactive video lessons, quizzes, and practical exercises, you’ll learn how to introduce yourself, ask questions, discuss daily activities, and engage in meaningful conversations. The course follows the UK government’s national BSL curriculum, ensuring you gain officially recognized skills. You’ll also explore Deaf culture, etiquette, and the importance of visual communication. Whether for personal growth, professional development, or to support Deaf friends and family, this course equips you with the confidence to use BSL in real-life situations. By the end, you’ll be prepared to progress to higher BSL qualifications or apply your skills in various workplace and social settings. Learning Outcomes ✔ Understand and use basic BSL vocabulary (greetings, numbers, family, weather, etc.). ✔ Construct simple sentences using BSL grammar and syntax. ✔ Engage in everyday conversations (shopping, travel, work, hobbies). ✔ Develop fingerspelling and number signing proficiency. ✔ Gain awareness of Deaf culture and communication etiquette. ✔ Prepare for official BSL Level 1 & 2 assessments (optional). ✔ Improve non-verbal communication and visual expression. Who Is This Course For? This course is ideal for beginners without BSL experience and those looking to formalize their skills. It suits parents of Deaf children, teachers, healthcare workers, customer service staff, and anyone interested in Deaf communication. Whether for career advancement, volunteering, or personal enrichment, this course provides a strong foundation in BSL. Career Path ✔ BSL Communicator (£20,000 - £30,000) ✔ Deaf Support Worker (£18,000 - £25,000) ✔ Teaching Assistant (SEND) (£18,000 - £28,000) ✔ Healthcare Communication Support (£22,000 - £35,000) ✔ BSL Interpreter (with further training) (£25,000 - £40,000+) Enrol today and start your journey into British Sign Language!

The Equality, Diversity & Inclusion (EDI) Mini Bundle isn’t just good for your CV—it’s critical. Today’s workplaces are built around compliance, compassion, and communication. This bundle ensures you’re fluent in all three. From Equality and Diversity and Employment Law, to handling Difficult Workplace Conversations, supporting Learning Disabilities, and embracing Mindfulness, you’ll be fully prepared for roles where inclusion isn’t optional—it’s a priority. Hiring trends don’t lie. The demand for professionals who understand Equality and Diversity and Employment Law has never been higher. Don’t fall behind—enrol today and put these high-value skills front and centre on your job applications. Description Companies are investing more than ever in workplace wellbeing and inclusive practices. That means candidates trained in Equality and Diversity, Learning Disabilities, and Mindfulness are moving to the top of the hiring pile. Add in legally critical topics like Employment Law and conflict-resolution skills from Difficult Workplace Conversations, and you’re no longer a generic applicant—you’re essential. The Equality, Diversity & Inclusion (EDI) Mini Bundle is ideal for careers in HR, education, social care, management, and customer-facing services. Your ability to confidently navigate Difficult Workplace Conversations and demonstrate awareness of Learning Disabilities shows leadership, empathy, and professional responsibility. If you don’t step up, someone else will. Equality and Diversity, Mindfulness, Employment Law, and Learning Disabilities are what modern workplaces demand—and they’re what you’ll be equipped with. FAQ Is this bundle job-ready? Yes—Equality and Diversity, Employment Law, and Learning Disabilities are hot skills in every HR and leadership role. What sectors need this training? Education, government, healthcare, corporate HR, customer service, and management all value Mindfulness and Difficult Workplace Conversations skills. Is this relevant to entry-level jobs? Absolutely. Understanding Equality and Diversity and Learning Disabilities can differentiate you from other candidates immediately. Will I stand out more to recruiters? Definitely—keywords like Employment Law, Equality and Diversity, and Mindfulness make your CV searchable and relevant. Is it applicable for people management roles? Yes. Leading teams requires training in Difficult Workplace Conversations and Equality and Diversity. Is it flexible and online? Yes—work through Mindfulness, Learning Disabilities, and the rest at your own pace. Does it help in compliance roles? Yes—Employment Law and Equality and Diversity are foundational for regulatory and HR careers. Why act now? Delaying only puts you behind. With skills in Learning Disabilities, Mindfulness, and Employment Law, you're already ahead.

The Touch Typist Training Mini Bundle is built for precision, speed, and employability. Whether you’re eyeing roles in administration, transcription, or customer service, this bundle makes you stand out. Employers today don’t just want fast typing—they want professionals who can handle Touch Typing, Audio Typing, GDPR, Proofreading, and ESOL with confidence. From HR departments to medical offices and legal firms, skills like GDPR and Proofreading are no longer “nice to have”—they’re requirements. Pair those with high-demand credentials in Touch Typing, Audio Typing, and ESOL, and you’re officially job-ready. Miss this and you might just miss the job. Description Modern administrative and support roles require more than just basic typing. The Touch Typist Training Mini Bundle elevates your CV with keyword-rich, recruiter-attracting skills in Touch Typing, Audio Typing, and Proofreading—critical in industries ranging from media and education to legal and healthcare. GDPR expertise gives you the compliance awareness that employers need to see, especially in data-sensitive roles. Meanwhile, ESOL shows you're capable of working across diverse teams or international environments. Together, these courses offer an unbeatable mix of technical, language, and legal literacy. Don't get filtered out. Today’s job portals prioritise profiles with Touch Typing, Audio Typing, GDPR, Proofreading, and ESOL keywords. This bundle gets you noticed, fast. FAQ What roles does this bundle support? Admin, transcription, education, and data-entry jobs benefit from Touch Typing, GDPR, and Proofreading. Why is ESOL included? ESOL is critical for roles requiring clear communication in diverse settings—especially when combined with Audio Typing. Is GDPR really that important? Yes—GDPR training is essential for any job involving personal or confidential data. Can I use this bundle to freelance? Absolutely. Touch Typing, Proofreading, and Audio Typing are essential for freelance secretarial or editorial work. Does this bundle help with CV visibility? Yes—keywords like Touch Typing, GDPR, and Audio Typing make your CV searchable and relevant. Is this suitable for remote jobs? Yes—Audio Typing, GDPR, and ESOL are often listed as remote-friendly competencies. Do I need experience to start? No—this bundle welcomes all learners, especially those seeking roles involving Touch Typing, ESOL, or Proofreading. Why enrol today? Because Audio Typing, GDPR, and Touch Typing professionals are being hired right now—and you could be next.

Emotional Intelligence: Emotional Intelligence Online Discover the Power of Emotional Intelligence: Enhance Your Skills and Propel Your Success! Are you ready to take your personal and professional life to the next level? Do you want to improve your relationships, excel in your career, and unlock your true potential? Look no further than our groundbreaking Emotional Intelligence: Emotional Intelligence course! Unlock the transformative power of Emotional Intelligence: Emotional Intelligence course and propel your success to new heights. Join our Emotional Intelligence: Emotional Intelligence course today and embark on a journey of self-discovery, growth, and achievement. Don't miss this opportunity to invest in yourself and take charge of your future. Enroll Emotional Intelligence: Emotional Intelligence now and experience the profound impact of Emotional Intelligence: Emotional Intelligence course on your personal and professional life! [ Note: Free PDF certificate as soon as completing Emotional Intelligence: Emotional Intelligence Course] Emotional Intelligence: Emotional Intelligence Online Course Curriculum of Emotional Intelligence: Emotional Intelligence Course Module 01: Emotional Intelligence Module 02: Introduction to Emotional Intelligence Module 03: Emotion Module 04: Neuro-Linguistic Programming (NLP) Module 05: Biological Behaviour of Psychology Module 06: Behaviours (Personality) Module 07: Learning Module 08: Motivation Certificate of Completion of Emotional Intelligence Course You will receive a course completion certificate for free as soon as you complete the Emotional Intelligence: Emotional Intelligence course. Who is this course for? Emotional Intelligence: Emotional Intelligence Online An Emotional Intelligence: Emotional Intelligence course is designed to help individuals develop and enhance their emotional intelligence skills. Emotional intelligence refers to the ability to recognize, understand, and manage our own emotions and the emotions of others. Requirements Emotional Intelligence: Emotional Intelligence Online To enrol in this Emotional Intelligence: Emotional Intelligence Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Emotional Intelligence: Emotional Intelligence Course. Be energetic and self-motivated to complete our Emotional Intelligence: Emotional Intelligence Course. Basic computer Skill is required to complete our Emotional Intelligence: Emotional Intelligence Course. If you want to enrol in our Emotional Intelligence: Emotional Intelligence Course you must be at least 15 years old. Career path Emotional Intelligence: Emotional Intelligence Online This Emotional Intelligence: Emotional Intelligence course is beneficial for various groups of people, including: Professionals and Leaders Managers and Supervisors Sales and Customer Service Professionals Educators and Trainers Human Resources Professionals Individuals seeking personal growth

Pharmacy Assistant & Technician Make an important contribution to the UK healthcare system by ensuring that your community can rely on you for support and excellent customer service. This Pharmacy Assistant & Technician course teaches you everything you need to know to become a Pharmacy Technician or Pharmacy Technician Assistant and provide support and stability to your team. This Pharmacy Assistant & Technician course provides all the knowledge and essential skills required for these critical roles, including the ability to counsel, advise, and dispense medicinal expertise. You will also learn basic medical practices and prescription techniques, as well as common pharmaceutical terminology and the responsibilities for stock control and patient confidentiality. Enrol in this Pharmacy Assistant & Technician course to get a head start on a career in healthcare. Why choose this Pharmacy Assistant & Technician course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Pharmacy Assistant & Technician Learning Outcomes After completing this Pharmacy Assistant & Technician course, the learner will be able to: Understand the requirements needed to be a Pharmacy Technician or Assistant. Know how to counsel or communicate with patients and customers. Become aware of your position in the UK Healthcare infrastructure. Gain the ability to prescribe and dispense medication swiftly. Know to control and manage a medical inventory. Gain a solid understanding of the Standard Operating Procedures in a medical environment. Gain the skills to perform a full medical assessment on a patient. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Pharmacy Assistant & Technician course. Who is this course for? Pharmacy Assistant & Technician This Pharmacy Assistant & Technician course is suitable for becoming pharmacy technicians or working in the medical field. Requirements Pharmacy Assistant & Technician To enroll in this Pharmacy Assistant & Technician course, students must fulfill the following requirements: Good Command over English language Be energetic and self-motivated. Basic computer Skill You must be at least 15 years old. Career path Pharmacy Assistant & Technician This Pharmacy Assistant & Technician course will prepare you for many healthcare profession such as: Pharmacist’s Assistant Pharmacy Technician Hospital Clerk Pharmacist

Whether you want to close a business deal or sell a house effective negotiation skills can help you seal the deal. This craft can take you a long way in both your personal and professional life. Learn this useful skill set from the comfort of your home with the Negotiation Skills Certificate course. This course will take your skills to the next level in no time. This course will provide quality training on negotiation. Through the informative and engaging modules, you will get a clear understanding of collaborative negotiation. Then it will provide elaborate lessons on the seven steps of successful negotiation. Next, you will learn how to apply these steps in your home. The course will also teach you tips and tricks to negotiate with different personalities. In addition to this valuable skill set you will also receive a certificate of achievement which will add significant value to your resume. Join now! Learning Outcomes  Get introduced to the essentials of collaborative negotiation Learn about the 7 steps of successful negotiation in detail Know how to use these 7 steps in your home Develop the skills to negotiate with different personality types Identify the practices you should avoid while negotiating Who is this Course for? Anyone who wants to improve their negotiation skills can join the course. The Negotiation Skills Certificate course will equip the learners with excellent negotiation techniques and help them close lucrative deals. Entry Requirements Individuals from any background can take the course A good understanding of the English language, numeracy and ICT Any smart device such as a laptop, pc, or smartphone with an internet connection CPD Certificate from Course Gate  After completing the final assignment, you will receive a CPD-accredited certificate. The PDF copy of the certificate will cost you £9. You can order the hard copy for £15, or you can get both the hard copy and PDF certificate for £22. Career Path This course will provide the learners with an in-depth understanding of the subject. After completing the course, the learners will develop the skills and knowledge to explore career opportunities in the following fields  Sales Executives Customer Service Executives Project Managers Estate Agent Contract Specialist Course Curriculum Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 01:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement= 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Learn essential Montessori techniques to create engaging, child-centered learning environments with our Montessori Teaching Diploma!

The Quality Assurance (QA) Management Mini Bundle is your career boost if you're aiming for roles that demand high attention to detail, clear communication, and operational discipline. With a sharp focus on Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills, this bundle is designed to make you hireable—fast. Employers are looking for versatile candidates who can balance compliance, customer interaction, and supply chain dynamics. This bundle signals that you're prepared with Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills that hiring managers love to see. Description You don’t need to be told how competitive QA and operations roles are. Every hiring manager is looking for more than just one-dimensional experience. They want cross-functional professionals trained in Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. From managing product flow in Logistics and Transportation, to mastering sourcing through Purchasing and Procurement, to smoothing client calls with top-tier Telephone Etiquette, to closing deals using strong Negotiation Skills—this bundle shows you’ve got it all. And of course, it’s anchored by rock-solid Quality Assurance expertise. This isn't just about ticking boxes. It’s about transforming into a candidate who naturally brings Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills into any work scenario. Think of the roles: QA analyst, procurement officer, operations coordinator, supply chain assistant, customer service rep. All need Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. Don’t wait until those roles are filled. FAQ Q: What roles is this bundle best for? A: Perfect for QA jobs, operations, logistics, procurement, and client-facing roles. If a job ad mentions Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, or Negotiation Skills—this is for you. Q: Is this bundle beginner-friendly? A: Yes. You don’t need prior experience to start benefiting from skills in Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. Q: Will I really use all five skills in one role? A: Absolutely. Modern roles require agility. Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills overlap more than ever. Q: What’s the value of this bundle compared to separate courses? A: Enrolling in this bundle saves you from chasing individual certifications in Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. It’s one powerful, efficient step forward.

Hairdressing: Hairdressing Course Online Do you ever dream of becoming a master hairstylist? If so, the best way for you to convert your interest into a career is through our Diploma of Hairdressing (Online). Our Diploma of Hairdressing (Online) includes instruction in hair cutting, styling, and colouring, among other things. This Diploma of Hairdressing (Online) course encounters self-discovery and creativity. Also, this Diploma of Hairdressing (Online) covers receptionist duties. Additionally, the Diploma of Hairdressing (Online) course describes salon health and safety regulations. Hair treatment and hair extensions are part of this Diploma of Hairdressing (Online) course. Overall, this Diploma of Hairdressing (Online) course gives students a basic grasp of hair colour corrective services. Start building your future in the beauty industry with our Diploma of Hairdressing (Online) course! Main Course: Diploma of Hairdressing Course Free Courses are including with this Hairdressing: Hairdressing Course Along with The Hairdressing Course, We Offer a free Hair & Beard Barbering Course Along with The Hairdressing Course, We Offer a free Level 5 Fashion & Beauty Course Special Offers of this Hairdressing: Hairdressing Course This Hairdressing Course includes a FREE PDF Certificate. Lifetime access to this Hairdressing Course Instant access to this Hairdressing Course Get FREE Tutor Support to this Hairdressing Course Hairdressing: Hairdressing Course Online With the help of our intensive and thorough training program, you will gain the skills and knowledge required for success in the hairdressing industry. The significance of professionalism, communication, and customer service is also emphasized in this hairdressing course. You'll pick up new skills for communicating with customers and giving them the best possible care. Who is this course for? Hairdressing: Hairdressing Course Online Anyone who enjoys beauty, creativity, and changing people's lives is welcome to enrol in our Hairdressing: Hairdressing Course training programme. Requirements Hairdressing: Hairdressing Course Online To enrol in this Hairdressing: Hairdressing Course, students must fulfil the following requirements. To join in our Hairdressing: Hairdressing Course, you must have a strong command of the English language. To successfully complete our Hairdressing: Hairdressing Course, you must be vivacious and self driven. To complete our Hairdressing: Hairdressing Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Hairdressing: Hairdressing Course. Career path Hairdressing: Hairdressing Course Online You can go into various occupations in the hairdressing industry after finishing our Hairdressing: Hairdressing Course training.