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25 Educators providing Customer Relationship Management courses in London

IOMH - Institute of Mental Health

iomh - institute of mental health

London

The IOMH - Institute of Mental Health [https://iomh.co.uk/]is dedicated to empowering individuals to unlock their full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey. Our Vision At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life. Our Mission Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass various niches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual. WHAT WE OFFER * Expert-Curated Courses: Our courses are developed by industry-leading experts. * Fully Accredited Courses and Study Materials: Ensure quality and credibility. * Business Team Training: Tailor-made programs for corporate teams. * Affordable Subscriptions: Flexible payment options to suit your budget. * Accredited Certifications: Validate your skills and expertise. * New Courses Monthly: Stay updated with the latest trends. * Flexible Learning: Learn at your own pace and convenience. * 24/7 Support: Dedicated assistance whenever you need it. OUR VISION AT THE IOMH (INSTITUTE OF MENTAL HEALTH), WE ENVISION A WORLD WHERE EVERY PERSON IS INSPIRED TO EMBRACE CHANGE, OVERCOME OBSTACLES, MOTIVATE OTHERS, AND FIND HOPE IN THE FACE OF ADVERSITY. WE BELIEVE THAT THROUGH EDUCATION AND SUPPORT, INDIVIDUALS CAN TAP INTO THEIR INNER STRENGTH AND CREATE MEANINGFUL TRANSFORMATIONS IN ALL ASPECTS OF LIFE. OUR VISION AT THE IOMH (INSTITUTE OF MENTAL HEALTH), WE ENVISION A WORLD WHERE EVERY PERSON IS INSPIRED TO EMBRACE CHANGE, OVERCOME OBSTACLES, MOTIVATE OTHERS, AND FIND HOPE IN THE FACE OF ADVERSITY. WE BELIEVE THAT THROUGH EDUCATION AND SUPPORT, INDIVIDUALS CAN TAP INTO THEIR INNER STRENGTH AND CREATE MEANINGFUL TRANSFORMATIONS IN ALL ASPECTS OF LIFE.

Nexus Human

nexus human

London

Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK.  For over two decades, Nexus Human has been a steadfast source of reliable and high-quality training solutions, catering to a diverse range of professional and educational needs. With a strong reputation in the Training Industry, Nexus Human has consistently demonstrated its commitment to equipping individuals and organisations with the skills and knowledge required to thrive in today's dynamic world.  Our training programs span a wide spectrum, encompassing IT certifications, business skills, and much more.   What sets Nexus Human apart is our unwavering dedication to staying at the forefront of industry trends and technology advancements.  Our expert instructors, coupled with cutting-edge training resources, ensure that students receive the most up-to-date and relevant knowledge available. The impact of Nexus Human extends far and wide, helping individuals enhance their career prospects and aiding businesses in achieving their goals.  This 20-year journey has solidified our institution's standing as a trusted partner in personal and professional growth, offering reliable, excellent training that continues to shape the future.  Whether you seek to upskill, reskill, or simply stay ahead of the curve, Nexus Human is the place to turn for an educational experience marked by quality, reliability, and innovation.

MyT Automation

myt automation

Croydon

MyT Automation is a comprehensive Software as a Service (SaaS) platform designed to empower businesses, agencies, and entrepreneurs to deliver scalable and efficient solutions for marketing, sales, customer relationship management (CRM), and automation.  The platform consolidates a wide range of tools into a single, customisable system, enabling users to streamline operations, enhance client engagement, and drive revenue growth without the need for extensive development or technical expertise.  Below is a detailed overview of MyT Automation's capabilities, tailored for use by a chatbot or AI agent to communicate its features effectively.  Core Capabilities 1. Marketing Automation MyT Automation provides robust tools to automate and optimise marketing efforts, enabling businesses to engage customers efficiently across multiple channels. Email Marketing Automation:  Create, schedule, and send personalised email campaigns with drag-and-drop editors, pre-built templates, and automated sequences for lead nurturing, follow-ups, and customer retention.SMS Marketing: Send targeted text messages for promotions, reminders, or transactional updates, with support for automated SMS workflows. Social Media Management:  Schedule and publish posts across major social media platforms, with analytics to track engagement and performance. Lead Scoring and Segmentation:  Automatically score leads based on behaviour and demographics, allowing for precise audience segmentation and targeted campaigns. Campaign Analytics:  Access detailed reports on campaign performance, including open rates, click-through rates, and conversions, to optimise marketing strategies. 2. Customer Relationship Management (CRM) The platform includes a powerful CRM system to manage client relationships, streamline sales processes, and enhance customer experiences. Contact Management:  Centralise customer data with detailed profiles, including interaction history, preferences, and purchase records. Pipeline Management:  Visualise and manage sales pipelines with customizable stages, automated deal tracking, and task assignments. Lead Capture and Nurturing:  Use forms, landing pages, and automated workflows to capture leads and guide them through the sales funnel. Appointment Scheduling:  Integrate calendar tools to automate booking, send reminders, and sync with platforms like Google Calendar. Unified Inbox:  Manage all client communications (email, SMS, social media) in a single dashboard for streamlined interactions. 3. Funnel and Website Building MyT Automation offers intuitive tools to create high-converting sales funnels and professional websites without coding expertise. Drag-and-Drop Builder:  Design landing pages, funnels, and full websites using customisable templates and a user-friendly interface. E-commerce Integration:  Build online stores with product management, payment gateways, and order tracking capabilities. SEO Optimisation:  Optimise websites for search engines with built-in tools for meta tags, keywords, and mobile responsiveness. A/B Testing:  Test different versions of pages or funnels to identify the highest-performing designs and content. 4. Conversational AI and Chatbots MyT Automation includes AI-powered chatbot capabilities to enhance customer support and lead generation. No-Code Chatbot Builder:  Create custom chatbots to automate customer interactions, answer FAQs, qualify leads, or book appointments. Multi-Channel Support:  Deploy chatbots on websites, social media, and messaging apps like WhatsApp or Facebook Messenger. Live Chat Handoff:  Seamlessly transition from automated chatbot responses to human agents when needed. Analytics and Insights:  Track chatbot performance, including engagement rates and conversion metrics, to refine conversational strategies. 5. Workflow Automation The platform automates repetitive tasks and workflows to save time and improve efficiency. Trigger-Based Actions:  Set up automated actions based on user behaviour, such as sending follow-up emails when a lead completes a form. Workflow Integrations:  Connect with external tools like CRMs, payment processors, and productivity apps via APIs or third-party integrations (e.g., Zapier). Task Automation:  Automate task assignments, reminders, and notifications to keep teams aligned and projects on track. Data Synchronisation:  Ensure real-time data updates across integrated systems for consistent and accurate information. 6. Analytics and Reporting MyT Automation provides advanced analytics to drive data-informed decisions and optimise performance. Custom Dashboards:  Build tailored dashboards to monitor key performance indicators (KPIs) like sales, conversions, and user engagement. Real-Time Reporting:  Access up-to-date insights on marketing, sales, and operational metrics. Predictive Analytics:  Leverage AI-driven insights to forecast trends, customer behaviour, and revenue potential. Funnel Analysis: Identify drop-off points in sales funnels to improve conversion rates. 7. E-commerce and Payment Processing MyT Automation supports businesses in creating and managing online stores with integrated payment solutions. Product Management:  Organise products, manage inventory, and set pricing from a single platform. Payment Gateways:  Integrate with popular payment processors like Stripe, PayPal, and Square for secure transactions. Subscription Billing:  Offer recurring revenue models with automated billing and subscription management. Order Tracking:  Monitor orders and provide customers with real-time updates on their purchases. 8. Security and Compliance The platform prioritises data security and regulatory compliance to protect businesses and their clients. Data Encryption:  Use AES 256-bit encryption for secure file storage and data transfer. Role-Based Access Controls:  Assign granular permissions to ensure data access is restricted to authorised users. Compliance Tools:  Support GDPR, CCPA, and other regulations with data anonymisation and privacy controls. Audit Trails:  Track changes and user actions for transparency and compliance. 9. Scalability and Integrations MyT Automation is designed to scale with your business and integrate seamlessly with existing systems. API Access: Connect with third-party tools and custom applications via robust APIs. Multi-Platform Support:  Deploy on web, mobile, or hybrid environments with flexible hosting options (cloud or on-premises). Extensibility:  Add plugins or extensions to enhance functionality based on specific business needs. Real-Time Data Sync:  Integrate with CRMs, marketing tools, and analytics platforms for a unified workflow. Use Cases  MyT Automation is versatile and caters to a wide range of industries and business types: Digital Agencies:  Deliver marketing, CRM, and automation services to clients with a professional platform. Entrepreneurs and Resellers:  Launch a micro-SaaS business targeting niche markets with a robust solution. E-commerce Businesses:  Build and manage online stores with integrated marketing and payment solutions. Consultants and Freelancers:  Streamline client management, project tracking, and reporting with a professional platform. Startups:  Scale operations quickly with a cost-effective, ready-to-use solution that supports growth. Benefits Speed to Market:  Launch services in days, not months, with pre-built tools and templates. Cost Efficiency:  Avoid the high costs of custom software development and maintenance. Streamlined Operations:  Consolidate marketing, sales, and customer management into a single platform. Recurring Revenue:  Offer subscription-based services to generate predictable income. Scalability:  Grow your business with a platform that adapts to increasing client demands and integrates with existing systems. Why Choose MyT Automation? MyT Automation is a powerful, all-in-one solution that combines marketing automation, CRM, website building, e-commerce, and conversational AI into a single platform. Its no-code interface, extensive customisation options, and robust integrations make it ideal for businesses looking to deliver high-value services.  With advanced analytics, security features, and scalability, MyT Automation empowers users to focus on growth, client satisfaction, and revenue generation while the platform handles the technical complexities.

Courses matching "Customer Relationship Management"

Show all 24

Boost Customer Satisfaction: Join us 1 Day Training in London

By Mangates

Customer Service Essentials 1 Day Training in London

Boost Customer Satisfaction: Join us 1 Day Training in London
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Bromley

By Mangates

Customer Service Essentials 1 Day Training in Bromley

Boost Customer Satisfaction: Join us 1 Day Training in Bromley
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Heathrow

By Mangates

Customer Service Essentials 1 Day Training in Heathrow

Boost Customer Satisfaction: Join us 1 Day Training in Heathrow
Delivered In-Person + more
£595 to £795

Professional Customer Care

By Dickson Training Ltd

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Professional Customer Care
Delivered In-Person in Bardsey + 3 more or UK WideFlexible Dates
Price on Enquiry

Certified Business Relationship Manager (CBRM)

By IIL Europe Ltd

Certified Business Relationship Manager (CBRM®): In-House Training The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise. The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of Strategic Business Relationship Manager. To pursue the CBRM® certification, a candidate must be a certified Business Relationship Management Professional (BRMP®).

Certified Business Relationship Manager (CBRM)
Delivered in London or UK Wide or OnlineFlexible Dates
£3,195

Delivering Exceptional Customer Service on a Consistent Basis

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering Exceptional Customer Service on a Consistent Basis
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered In-Person in Consett or UK WideFlexible Dates
£18

Customer Oriented Methods and Strategies for Sales Teams

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Customer Oriented Methods and Strategies for Sales Teams
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Customer Service: Get All Basics Right to Elevate Your Customer Experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer Service: Get All Basics Right to Elevate Your Customer Experience
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Successfully Managing and Exceeding Your Customers' Expectations

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully Managing and Exceeding Your Customers' Expectations
Delivered in person or OnlineFlexible Dates
Price on Enquiry