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Achieving Customer Service Excellence - PROUD Principle® (Online)
By PMR Training and Development Ltd
The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.
In today’s competitive landscape, businesses heavily rely on skilled marketers to promote their brand, create innovative marketing strategies, and drive sales growth. To help you stand out in the job market, we present the Sales and Marketing – CPD Accredited course, designed to equip you with essential marketing skills. The success of any business is tied to the communication, management, planning, and leadership abilities of its marketing professionals. That’s why our experts have carefully curated this Sales and Marketing course to develop your marketing expertise, making you a proficient marketer ready for the global market. In this course, you will gain expertise in Sales and Marketing, Business Administration, Data Analysis in Excel, Business Management, Financial Management and Trading, Performance Management, and Sales: Psychology of Customers and Business Strategies. These skills will enhance your ability to succeed in today’s marketing environment. Enrol in this comprehensive package and make yourself job-ready with this career-focused Sales and Marketing training. Key Features of the Course: FREE Sales and Marketing CPD-accredited certificate Get a free student ID card with Sales and Marketing training (£10 applicable for international delivery) Lifetime access to the Sales and Marketing course materials The Sales and Marketing program comes with 24/7 tutor support Get instant access to this Sales and Marketing course Learn Sales and Marketing training from anywhere in the world The Sales and Marketing training is affordable and simple to understand The Sales and Marketing training is an entirely online Benefits you'll get from choosing Apex Learning for this Sales and Marketing: Pay once and get lifetime access to 11 CPD courses from this Sales and Marketing Bundle Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Sales and Marketing courses designed by expert instructors Learn at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge of Sales and Marketing without leaving your home In this part, we'll discuss the course modules in detail so that you get a clear view of what your learning journey would be. The Sales and Marketing Skills course modules are divided into small sections for a better learning experience. Description: The Sales and Marketing – CPD Accredited course equips you with essential skills to thrive in the fast-paced world of marketing and sales. In a competitive market, having strong marketing strategies is key to driving sales and enhancing brand visibility. This course covers vital topics like digital marketing, social media marketing, business marketing, and consumer psychology, helping you effectively promote products and services. You’ll also gain expertise in content marketing, performance management, business management, and data analysis, allowing you to understand market trends and make informed decisions. Whether you're aiming to enhance sales techniques or expand your marketing knowledge, this course prepares you for various roles, including marketing management and sales leadership. Get ahead in your career with this comprehensive marketing training package and become a proficient marketer ready to excel in the global market. ★★★ Course Curriculum of the Sales and Marketing - CPD Accredited Bundle ★★★ Course 1: Sales and Marketing Skills Level 3 Module 01: Getting Started Module 02: Understanding the Talk Module 03: Getting Prepared to Make the Call Module 04: Creative Openings Module 05: Making Your Pitch Module 06: Handling Objections Module 07: Sealing the Deal Module 08: Following Up Module 09: Setting Goals Module 10: Managing Your Data Module 11: Using a Prospect Board Module 12: Wrapping Up -------- Other Courses Are --------- Course 02: Business Analysis Level 3 Course 03: Digital Marketing and Advertising Level 3 Course 04: Purchasing & Procurement Course - Level 3 Course 05: Data Analysis in Excel Level 3 Course Course 06: Business Administration Level 3 Course 07: Forex Trading and Market Structure Course 08: Risk Management Course 09: Performance Management Course 10: Customer Relationship Management Course 11: Sales: Psychology of Customers How will I get my Certificate? After successfully completing the Sales and Marketing course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sales and Marketing bundle. Requirements This Sales and Marketing course has been designed to be fully compatible with tablets and smartphones. Career path Unlock diverse career opportunities with Sales and Marketing – CPD Accredited. Explore these lucrative paths: Sales and Marketing Manager: £30,000 - £55,000 Digital Marketing Specialist: £25,000 - £45,000 Business Development Manager: £28,000 - £50,000 Brand Manager: £35,000 - £60,000 Marketing Coordinator: £22,000 - £35,000 Market Research Analyst: £25,000 - £40,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sales and Marketing Skills Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Business Administration Now Hi, business enthusiast! When launching a new venture, understanding the fundamentals of Business Administration is crucial to your success. What’s the first thing you need to know? It’s the golden rule for running a thriving business! Embark on your journey to becoming a successful entrepreneur with the Business Administration Level 3 Diploma. This comprehensive course offers an in-depth exploration of Business Administration, providing you with the essential skills and knowledge to excel in various business settings. Enrolling in this Business Administration course is an excellent way to gain a solid foundation in business management and direction. Discover how effective business administration can pave the way for a range of careers with strong growth potential. Whether you're interested in health care management, business management, finance, accounting, or marketing, the skills you acquire will be invaluable in navigating these fields. Our structured bundle includes multiple in-depth courses designed to offer a rich and flexible learning experience. By immersing yourself in this comprehensive Business Administration program, you'll be well-prepared to take on diverse business challenges and make informed decisions. Start your journey today and equip yourself with the expertise needed for a successful career in Business Administration. Along with this Business Administration Bundle, you will get original hardcopy certificates, a transcript and a student ID card. Courses are included in this Bundle: Course 01: Business Administration Level 3 Course 02: Employment Law Level 3 Course 03: Introduction to Accounting Course 04: Level 3 Xero Training Course 05: Business Analysis Level 3 Course 06: GDPR Course 07: Level 3- Project Management Course 08: Customer Relationship Management Course 09:Team Management Course 10: Effective Communication Skills Diploma Course 11: Professional Bookkeeping Course Key Features of the Course FREE Business Administration Level 3 Diploma CPD-accredited certificate Get a free student ID card with Business Administration Level 3 Diploma training (£10 applicable for international delivery) Lifetime access to the Business Administration Level 3 Diploma course materials The Business Administration Level 3 Diploma program comes with 24/7 tutor support Get instant access to this Business Administration Level 3 Diploma course Learn Business Administration Level 3 Diploma training from anywhere in the world The Business Administration Level 3 Diploma training is affordable and simple to understand The Business Administration Level 3 Diploma training is entirely online Learning Outcomes Acquaint yourself on how to represent your boss and company to bring your success to new heights. Earn the skills of an effective administrator to recruit employees, conduct department meetings successfully, and engage with higher management. Strengthen your business writing skills, communication skills and telephone skills. Get the chance to broaden organising skills to schedule meetings and conferences as well as become punctual. Keep track of records and successfully file systems to avoid unnecessary turmoil for your organisation. Demonstrate the capacity to undertake rigorous secondary research on challenges, whether general business or company functions. Demonstrate the ability to apply broad management knowledge in real-world scenarios. Learn how to handle mail services and shipping and travel related arrangements skillfully. Course Curriculum: Course 01: Business Administration Level 3 Representing Your Boss and Company Skills of an Effective Administrator Business Writing Skills Communication Skills Business Telephone Skills Mail Services and Shipping Travel Arrangements Organising Meetings and Conferences Time Management Record Keeping and Filing Systems Effective Planning and Scheduling ---------------Other Courses Are--------------- Course 02: Employment Law Level 3 Course 03: Introduction to Accounting Course 04: Level 3 Xero Training Course 05: Business Analysis Level 3 Course 06: GDPR Course 07: Level 3- Project Management Course 08: Customer Service Management Course 09: Course 10: Effective Communication Skills Diploma Course 11: Professional Bookkeeping Course How will I get my Certificate? After successfully completing the Business Administration course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Business Administration bundle. Requirements This Business Administration course has been designed to be fully compatible with tablets and smartphones. Career path Upon completing this course bundle, you may pursue the following career paths: Business administrator (£20,000 - £30,000 per year) Business analyst (£25,000 - £35,000 per year) Project manager (£30,000 - £40,000 per year) Customer service representative (£20,000 - £25,000 per year) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Keep track of customer details in your CRM. It's a perfect memory. We will help you to identify tips for getting started and how to follow 8 steps to a successful Customer Relationship Management implementation. Learning Objectives Identify tips for getting started, Follow 8 steps to a successful Customer Relationship Management implementation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Certificate in Business Management
By Training Tale
***Certificate in Business Management*** Our Certificate in Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Certificate in Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Certificate in Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Certificate in Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Certificate in Business Management Bundle Course Course 01: Certificate in Business Management Course 02: Level 7 Diploma in Leadership and Management Course 03: Level 7 Diploma in Operations Management Course 04: Level 5 Negotiation Skills Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Time Management Course Course 07: Level 3 Business Administration Course 08: Level 2 Diploma in Business Administration Course 09: Anger Management Course 10: Minute Taking Course Course 11: Communication Skills Course ***Other Benefits of this Bundle Course Free 11 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Certificate in Business Management course] ***Certificate in Business Management*** Course Curriculum of Certificate in Business Management Module 01: An Overview of Business Management Module 02: Fundamental Concepts of Human Resource Management Module 03: Fundamental Concepts of Customers Relationship Management Module 04: Fundamental Concepts of Performance Management Module 05: Fundamental Concepts of Risk Management ---------------- Assessment Method After completing each module of the Certificate in Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Certificate in Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Certificate in Business Management The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Certificate in Business Management There are no specific requirements for this Certificate in Business Management course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included
Level 2 Business Management Certificate
By Training Tale
Our Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Business Management Bundle Course Course 01: Business Management Course 02: Level 7 Business Management Course Course 03: Level 5 Negotiation Skills Course Course 04: Level 5 Report Writing Course Course 05: Level 5 Diploma in Business Analysis Course 06: Level 4 Copywriting Course 07: Level 4 Time Management Course Course 08: Level 3 Business Administration Course 09: Level 2 Diploma in Business Administration Course 10: Workplace Stress Management Course 11: Communication Skills Course ***Other Benefits of this Bundle Course Free 11 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Business Management course] ***Business Management*** Detailed course curriculum of Business Management Module 01: An Overview of Business Management Understanding Business Management Understanding the Basics of Business Management Understanding the Features of Management Understanding the Aspects of Management Understanding Different Levels of Management Understanding the Functions of Management Understanding the General Principles of Management Module 02: Fundamental Concepts of Human Resource Management Understanding Human Resource Management Identify the Key Factors influencing Human Resources Understanding the Process of Recruiting and Interviewing Understanding the Process of Orientation and Onboarding How to Follow up with New Employees Maintaining Workplace Health and Safety Understanding Workplace Bullying, Harassment and Violence The Process of Disciplining Employees The Process of Dismissal Module 03: Fundamental Concepts of Customers Relationship Management Understanding Who are the Customers The Ways of Establishing Your Attitude The Ways of Identifying and Addressing Customer Needs Understanding In-person Customer Services The Ways of Giving Customer Services Over the Phone The Ways of Providing Electronic Customer Services Module 04: Fundamental Concepts of Performance Management Understanding Performance Management and How it Works Describe the Three-phase Process The Ways of Goal setting The Ways of Establishing a Performance Goal Describe 360-degree Feedbacks vs Traditional Performance Review What is Competency Assessment? Understanding Kolb's Learning Cycle The Ways of Creating a Performance Plan Module 05: Fundamental Concepts of Risk Management The Process of Identifying Hazards and Risks Understanding Everyone's Responsibility Understanding the General Office Safety and Reporting Understanding Business Impact Analysis Understanding Disaster Recovery Plan Describe the Summary of Risk Assessment ---------------- Assessment Method After completing each module of the Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Business Management The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Business Management There are no specific requirements for this Business Management course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included