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27 Educators providing Customer Experience courses in London

Nexus Human

nexus human

London

Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK.  For over two decades, Nexus Human has been a steadfast source of reliable and high-quality training solutions, catering to a diverse range of professional and educational needs. With a strong reputation in the Training Industry, Nexus Human has consistently demonstrated its commitment to equipping individuals and organisations with the skills and knowledge required to thrive in today's dynamic world.  Our training programs span a wide spectrum, encompassing IT certifications, business skills, and much more.   What sets Nexus Human apart is our unwavering dedication to staying at the forefront of industry trends and technology advancements.  Our expert instructors, coupled with cutting-edge training resources, ensure that students receive the most up-to-date and relevant knowledge available. The impact of Nexus Human extends far and wide, helping individuals enhance their career prospects and aiding businesses in achieving their goals.  This 20-year journey has solidified our institution's standing as a trusted partner in personal and professional growth, offering reliable, excellent training that continues to shape the future.  Whether you seek to upskill, reskill, or simply stay ahead of the curve, Nexus Human is the place to turn for an educational experience marked by quality, reliability, and innovation.

Online Skills Training

online skills training

London

At the heart of Online Skills Training (OST), we provide digital solutions for learning providers and businesses to increase the awareness of online learning for employees and learners/ students. We are proud of the milestones and achievements we’ve reached in the last three years and now have introduced a solution for learning providers and businesses to transform from classroom to online. We understand the importance of providing online learning solutions for our partners and encouraging learners with greater interactive experiences using technology — AI & VR. We have bridged the gap between technology and learning in traditional construction courses by creating opportunities for our partners and their learners with a successful online learning solution model. We’ve been developing courses in construction for over 10 years with an initiative to explore the latest methods in technology. Our passion for technology and construction has strengthen our delivery of our products and services — now we’re in a position to offer businesses and learning providers an opportunity to bring their business online. An online learning solution for our partners will enable them to achieve national or global access, improve client service through greater flexibility, increased productivity, saving on costs (hiring classrooms, materials, etc) and opportunities to manage the business from anywhere in the world. Partners will also benefit from digitalisation of business operations, greater resource management, employee empowerment, greater customer/ client insights, better customer experience and creation of digital products and services. Adopting a new online learning solution transforms our partners business and opens the door to future online solutions for the business to adopt Online Skills Training is a learning solution developed for the construction industry and beyond that is focused on enabling tradesmen to gain better results using less time and effort. Our completely online courses, not only provide training but also offer online, invigilated assessments that confirm to international proctoring standards. Our Team Our team is strengthen by support from a range of extensively qualified people with expert knowledge in delivering construction health & safety modules. Graham McEwing Graham McEwing has gained extensive knowledge throughout his working life within a number of areas from 2005 to the present day. During this time he works with a range of training providers and helps learners achieve their apprenticeships and functional skills within a wide range of course subjects. Currently his key focus would be within the Construction sector and currently provide Level 1 – Health & Safety courses. Kate Blye Kate Blye has achieved significant success with helping learners predominantly working within the construction industry. Kate worked as an Inspector for HSE for 9 years, and has an in depth understanding both of health and safety and of the construction process. She recognises that the practical skills required for construction work aren't always suited to a classroom situation and is passionate about making her training accessible to everyone. Ryan Lee Ryan Lee provides excellent support across many training areas but concentrates on the construction sector when delivering the Level 1 - Health & Safety in a Construction Environment course for OST. Other activities include tutoring for traineeships and apprenticeships. Ryan is passionate about delivering courses and upholding regulatory compliance. Our mission To bring technology to the centre of certificated learning within the construction industry To promote the use of technology in the Up Skilling of people at all levels within construction To lead the way, in bridging the gap between technology and learning within construction. Contact us If you have a course you currently offer in the classroom that you would like to do online, we can work with you to develop an online equivalent. We are solution and results focused.

Skylark Global

skylark global

Uxbridge

Skylark has established its operations in year 2002 having its primary focus on providing software services and providing IT enabled services. However, we gradually developed our expertise in providing various outsourcing services like Data Conversion Services, data entry, Image indexing services, customer care, transaction processing and other value added services. Over a decade the company has developed and expanded its operations. This is evident as now we are 200 employees company. We have been instrumental in providing Employment opportunities not only for the candidates located in heart of the Kolhapur city but from nearby villages. Our Human Resources team has mainly focused on providing employment opportunities not only to the candidates belonging to lower strata of the society but also for physically challenged people. We call ourselves as an “Employee Centric company” and have motivated our employees to display the core values of always being Available, Attentive and Reliable to our customers. It has helped us to be a preferred outsourcing partner to our client. We have developed a culture to go one step ahead to provide something called as “Customer delight”. We have a strong and experienced Leadership & Human resources team which is consistently helping us to achieve our desired growth and objectives. Day by day we have continued our development, expanded our operation and have invested in technology. We have developed new method of training so that we can deliver the quality output to our client. We are following the Best practices and highly committed to deliver high quality data, customer service, electronic stapling and Mortgage document indexing services etc. We provide service to huge magnitude of clients from simple one time keying requirements or complex multi entry and multi levels of quality checking entries. Our customers are from all market sectors, including both Small/Medium sized Companies. We are strongly committed to deliver superior quality, at the low cost & timely solutions to our clients. Today’s business environment is volatile and we are adapting new technologies to achieve maximum profitability by using the method of maximum utilization of resources. We see the world through our client’s eyes and identify key issues in customer’s business so that we can provide end to end services solutions to those areas. We believe in maintaining long term relationship with our client. We are committed to provide best-in-class services to our clients and believe in continuously developing a business, which will allow us to provide long term and continuing benefits to our clients. Vision Our vision is to be a fastest growing BPO serving Domestic as well as International clients. We want to be a “Trustworthy & Self-driven Partner” for our clients. We want to be a socially responsible organization by building and developing a competent workforce from various labor pools and want to create maximum employment opportunities for all the sections of the society. Mission We at Skylark want to create a better customer experience by continually improving our processes and methods to achieve highest level of “Customer delight”. Quality Policy Skylark Global BPO is committed to Provide Business process management solutions, Document processing services and Bulk Data Entry Services for Domestic and Internationals clients with quality service to exceed customer requirements with global bench marking for quality and cost effectiveness with high degree of customer orientation and market responsiveness. We will achieve this through the best practices followed in each process, team effort, technology, maintaining effective management system and continual improvement of our processes. Rural BPO Our organisation collaborates social responsibility along with business objectives to make these initiatives a vital part of the organisation’s cost effective approach. Over the years, we have adopted a thoughtful approach and have taken steps to address key areas which have an impact on society. The organisation drives these initiatives which are led by our Senior Management and is promoted across the organisation. We are thoroughly committed to bring about a change in the key areas which has a significant impact on the society. Our objective is to groom and provide employment opportunities for people in rural areas especially rural women through value added training and Learning & Development initiatives for building future Managers & leaders. This initiative opens up opportunities for individuals, who otherwise would not have a chance to gain employment opportunities. The key objective is to help the society and inspire the lives of the underprivileged and extend our support in the upliftment of the society. This initiative provides employment opportunity and benefits to: Individuals in remote rural areas who do not have good employment opportunities in their home towns and villages and are therefore forced by circumstances to migrate in large numbers to the cities. Women who are unable to attend regular jobs due to family priorities but still need to support the family income. Create employment opportunities for spouses/children of factory workers who would otherwise have no employment opportunities.

Courses matching "Customer Experience"

Show all 17

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered In-PersonFlexible Dates
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered In-PersonFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Customer Facing Skills

5.0(3)

By Lapd Solutions Ltd

Customer care, customer service, Moccasin Approach,

Customer Facing Skills
Delivered in Birmingham + 1 more or UK Wide or OnlineFlexible Dates
£1,250 to £1,500

Customer Excellence Training

By Beyond Theory: business training & coaching

leadership management training course customer service training

Customer Excellence Training
Delivered in Northampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£450