222 Customer Experience courses delivered Online

leadership management training course customer service training

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

In an era where online presence is a necessity, understanding the fundamentals of search engine optimisation (SEO) is crucial for individuals and businesses alike.

The Sales Toolkit workshop has been designed to help you increase your sales performance and skill level for you or your sales team.

🌟 Unlock the World of Ecommerce Training: A Comprehensive Course Overview 🌟 Are you ready to embark on a transformative journey into the dynamic realm of Ecommerce? Look no further! Our carefully crafted course, 'Ecommerce Mastery,' is designed to equip you with the knowledge and skills needed to thrive in the fast-paced world of online business. Let's delve into the key modules that make this course a game-changer: Module 1: Introduction to Ecommerce 🌐 Understand the foundations of Ecommerce, from its inception to its current state. 🔍 Explore the evolution of online shopping and the key players shaping the industry. 💼 Gain insights into market trends, opportunities, and potential challenges. Module 2: Setting up an Ecommerce Website 🖥️ Step-by-step guidance on building a successful online store from scratch. 🛒 Learn the essentials of choosing the right platform, designing an attractive layout, and ensuring seamless navigation. 💳 Dive into the world of payment gateways, security, and user-friendly interfaces. Module 3: Ecommerce Marketing Strategies 📈 Unlock the secrets to effective digital marketing for your Ecommerce business. 🎯 Explore a variety of marketing channels, including social media, email, and content marketing. 🤖 Understand the power of automation and personalized campaigns to boost your brand's visibility. Module 4: Customer Experience and Conversion Optimization 🛍️ Elevate your customer's journey by creating a positive and seamless online shopping experience. 🔧 Implement strategies for optimizing product pages, checkout processes, and reducing cart abandonment. 📊 Learn how to gather feedback and utilize it to enhance customer satisfaction and loyalty. Module 5: Ecommerce Analytics and Metrics 📊 Dive into the world of data-driven decision-making with a focus on Ecommerce analytics. 📈 Explore key metrics to measure the success of your online store, including conversion rates, customer acquisition cost, and more. 🔍 Utilize tools and techniques to analyze data and refine your marketing and operational strategies. 🎓 Why Choose 'Ecommerce Mastery'? Expert Guidance: Learn from industry experts with hands-on experience in the Ecommerce landscape. Practical Approach: Each module is designed with real-world applications, ensuring you can apply your knowledge immediately. Lifetime Access: Enjoy unlimited access to course materials, updates, and a supportive community. 🚀 Elevate your Ecommerce game and join the ranks of successful online entrepreneurs. Enroll in 'Ecommerce Mastery' today and turn your digital dreams into reality!   Course Curriculum Module 1_ Introduction to eCommerce Introduction to eCommerce 00:00 Module 2_ Setting up an eCommerce Website Setting up an eCommerce Website 00:00 Module 3_ eCommerce Marketing Strategies eCommerce Marketing Strategies 00:00 Module 4_ Customer Experience and Conversion Optimization Customer Experience and Conversion Optimization 00:00 Module 5_ eCommerce Analytics and Metrics eCommerce Analytics and Metrics 00:00

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.

🚀 Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' 🚀 Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' 🌟   🌐 Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.   🛠️ What You'll Learn: ✅ Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. ✅ Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. ✅ Automation Awesomeness: Implement time-saving automations for a more efficient support process. ✅ Reporting and Analytics: Extract valuable insights to enhance your support strategy. ✅ Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.   💼 Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences   🎓 Course Highlights: 🔥 Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. 📚 Comprehensive Study Material: Access downloadable resources for offline learning. 💬 Interactive Discussions: Connect with fellow learners and industry experts. 🔧 Practical Assignments: Apply your knowledge in real-world scenarios. 🏆 Certification of Completion: Showcase your expertise with our accredited certification.   🌈 Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device.   🔒 Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.