Booking options
£10
£10
Delivered Online
Beginner level
To celebrate the launch of our small business process planner on amazon this month, we'll be hosting a live webinar to help you map out your customer journey step-by-step.You can buy a copy of the planner here, if you'd like to work through it on the day.Whether you're looking to improve your customer experience, streamline with new systems, or delegate to a new team member; understanding your customer journey is the best place to start.As part of our customer journey webinar, we'll walk through the four key parts of your customer journey:
Hello client - from enquiry through to proposal
New client - contracting and onboarding
Happy client - service or product delivery
Goodbye client - offboarding at the end of a project or contract