Description

Customer Service Training 20-in-1 Bundle: Learn the Skills You Need to Deliver Exceptional Customer Service.

The Customer Service Training Bundle is the most comprehensive and up-to-date training available for anyone who wants to learn the skills they need to deliver exceptional customer service. This bundle includes 20 courses that cover all aspects of customer service, from the basics of communication and problem-solving to advanced topics like cross-cultural awareness and customer psychology.

Learning Outcomes

By the end of this bundle, you will be able to:

Understand the importance of customer service and how it can impact your business

Develop the skills you need to communicate effectively with customers

Resolve customer complaints in a professional and timely manner

Build relationships with customers and create a positive customer experience

Apply cross-cultural awareness to your customer service interactions

Understand the psychology of customers and use this knowledge to improve your customer service

Master the essential skills for providing excellent customer service, including active listening, empathy, and problem-solving

Key Features:

20 Courses Bundle, Accredited by CPD

Top-notch video lessons

Instant FREE e-certificate

Entirely online, interactive course with audio voiceover

Self-paced learning and laptop, tablet, and smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

So, enrol now in this Course and make your every penny worth it!

The Customer Service Training Bundle is perfect for anyone who wants to improve their customer service skills. Whether you are a customer service representative, a manager, or simply someone who wants to learn how to better interact with customers, this bundle has something for you.

The courses in this bundle are taught by experienced professionals who have years of experience in the customer service industry. They will teach you the latest techniques and best practices for delivering exceptional.

In addition to the courses, you will also have access to a variety of resources, including reading materials, quizzes, and case studies. These resources will help you to reinforce your learning and put your new skills into practice.

Courses included in this Customer Service Training are:

Course 01: Customer Service Training

Course 02: CRM - Customer Relationship Management

Course 03: Patient Customer Service

Course 04: Phone-Based Customer Service

Course 05: Receptionist

Course 06: Customer Due Diligence (CDD)

Course 07: Sales: Psychology of Customers

Course 08: Retail Customer Service - Level 3

Course 09: Cross-Cultural Awareness Training

Course 10: Know Your Customer (KYC)

Course 11: Effective Communication Strategies

Course 12: Self Esteem and Assertiveness Skills Course

Course 13: Leadership & Management: Interpersonal Skills

Course 14: Public Speaking

Course 15: Body Language Masterclass

Course 16: Public Relations

Course 17: Email Writing

Course 18: Behaviour Management

Course 19: Decision Making and Critical Thinking

Course 20: Time Management

Benefits of taking this course:

There are many benefits to taking the Customer Service Training Bundle. These include:

Improved customer satisfaction

Increased sales

Reduced costs

Improved employee morale

A positive reputation for your business

The Training Bundle is the best way to learn the skills you need to deliver exceptional customer service. With this bundle, you will have the knowledge and skills you need to improve your customer service, boost your business, and create a positive customer experience.

Accreditation

This courses are fully CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you successfully complete your course, you will immediately be sent digital certificates for the bundle courses.

CPD

200 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Training Bundle is perfect for anyone who wants to improve their customer service skills. This includes:

Customer service representatives

Managers

Salespeople

Anyone who interacts with customers

Requirements

There are no formal requirements for this bundle course to be enrolled.

Career path

This Course will help you uplift your career or guide you to a new one, including:

Customer service agent

Customer success manager

Front desk officer

Receptionist

Salesman

Certificates

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

Course Images

Customer Service Training Diploma - CPD Accredited Certification Course

By Training Express

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