344 Customer Care courses delivered Online

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field?Do you want to make your customers happy? This course is designed for the learners who want to know the basics of customer service. Our customer service course intends to introduce you to the basics of customer service and translates that knowledge into practical application. You will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. You will also explore all the different elements of excellent customer service and what you need to do to make it an integral part of your business and your reputation. Course Highlights Certified Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Customer Service Skills Training into 3 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam- Certified Customer Service Skills Training 00:20:00 Final Exam Final Exam- Certified Customer Service Skills Training 00:20:00

Description Get ready for achieving success in working environments driven by client relationship for example, restaurants, motels, clubs, bars, bistros, coffee-houses and retail locations. The customer service skills you will gain in this course will help you achieve success in wide range of industries. The modules on this course have been designed by the industry experts and by undertaking this course you will get to acquire appropriate customer service skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and team and how to work under stress. Who is the course for? Anyone who deals with customers on daily basis in any kind of job or business Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Sales Executive/Officer Marketing Executive/Officer Sales Manager Marketing Manager. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam-Customer Service Course 00:20:00 Final Exam Final Exam-Customer Service Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

CRM: Customer Relationship Management Online Are you excited to start a job as front desh executive or the job which have direct interaction with customers? Then our comprehensive CRM Course (Customer Relationship Management) is perfect for you. This CRM Course (Customer Relationship Management) delves into customer-centric strategies and emphasizing the use of CRM tools for enhanced customer interactions. The CRM Course (Customer Relationship Management) participants gain insights into customer data analysis, segmentation and effective communication techniques. The CRM Course (Customer Relationship Management) fosters skills in CRM system implementation and aligning sales. Moreover, the CRM Course (Customer Relationship Management) involves marketing and service functions. The CRM Course (Customer Relationship Management) helps in optimizing overall business performance through strengthened customer relationships. As the CRM Course (Customer Relationship Management) is a great method to progress your profession the what are you waiting? Sign up for this CRM Course (Customer Relationship Management) immediately! Main Course: CRM: Customer Relationship Management Free courses included with CRM: Customer Relationship Management Course: Along with CRM: Customer Relationship Management Course you will get free Close Protection Course Along with CRM: Customer Relationship Management Course you will get free Security Management Course Special Offers of this CRM: Customer Relationship Management Course: This CRM: Customer Relationship Management Course includes a FREE PDF Certificate. Lifetime access to this CRM: Customer Relationship Management Course Instant access to this CRM: Customer Relationship Management Course 24/7 Support Available to this CRM: Customer Relationship Management Course CRM: Customer Relationship Management Online Our CRM Course (Customer Relationship Management) provides an introduction to Customer Relationship Management (CRM) along with its all functions. Also, the CRM Course (Customer Relationship Management) explains CRM strategies, and data analysis in CRM and CRM Databases. Moreover, this CRM Course (Customer Relationship Management) includes difficulties handling processes. Additionally, the CRM Course (Customer Relationship Management) explain how to deepen the customer relationship and the future of CRM. Who is this course for? CRM: Customer Relationship Management Anyone can take this CRM Course (Customer Relationship Management). Requirements CRM: Customer Relationship Management To enroll in this CRM: Customer Relationship Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our CRM: Customer Relationship Management Course. Be energetic and self-motivated to complete our CRM: Customer Relationship Management Course. Basic computer Skill is required to complete our CRM: Customer Relationship Management Course. If you want to enrol in our CRM: Customer Relationship Management Course, you must be at least 15 years old. Career path CRM: Customer Relationship Management After completing this CRM Course (Customer Relationship Management), you can work as a manager, customer service manager, CRM analyst, and many other positions!

Customer Service: Customer Service Course Online Are you looking to enrich your telephone etiquette skills? Join our Customer Service: Customer Service Course to master the art of useful contact over the phone. This Customer Service Course teaches all the aspects of phone etiquette and using proper phone language. The Customer Service: Customer Service Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Customer Service Course. Through the Customer Service Course, handling rude or angry callers. Moreover, Customer Service Course describes handling interoffice calls and voicemail messages. This Customer Service Course is helpful for correcting poor telephone etiquette and wrapping up. Enrol this Customer Service: Customer Service Course to empower your skills and expertise! Learning Outcomes of Customer Service: Customer Service Course After completing this Customer Service: Customer Service Course, you will be able to: Understand various aspects of phone etiquette via Customer Service Course. This Customer Service Course describes how to use proper phone language. Customer Service Course explains how to handle inbound and outbound calls. You can learn how to eliminate phone distractions through the Customer Service Course. Know how to handle rude or angry callers and much more with the help of this Customer Service Course. Main Course: Telephone-Etiquette Course Free Courses are including with this Customer Service: Customer Service Course Customer Service Course, We Offer a free Close Protection Course Special Offers of this Customer Service: Customer Service Course This Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service Course Instant access to this Customer Service Course Get FREE Tutor Support to this Customer Service Course Customer Service: Customer Service Course Online Giving students a solid understanding of the foundations of first-rate customer service is the aim of the Customer Service: Customer Service course. This customer service course provides guidance on how to resolve complaints, win back customers, and deal with challenging circumstances. By enrolling in this Customer Service: Customer Service course, you will also learn how to control your stress when dealing with difficult clients. After completing the Customer Service: Customer Service course, you'll know more about how to effectively communicate with clients and comprehend their needs. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is perfect for students, business experts or stay-at-home parents. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements. To join in our Customer Service: Customer Service Course, you must have a strong command of the English language. To successfully complete our Customer Service: Customer Service Course, you must be vivacious and self driven. To complete our Customer Service: Customer Service Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Customer Service: Customer Service Course. Career path Customer Service: Customer Service Course Online After completing this Customer Service: Customer Service Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description A certificate program in customer service helps students gain entry-level customer service positions by teaching them how to use basic office computer applications, such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers. They also learn how to analyze basic behavioral patterns of different customer personalities and the right ways to deal with them. Who is the course for? Managers, supervisors and customer service staff, as well as staff in departments, directly deal with customers on daily basis in any kind of job or business. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Customer Service Basics course helps students to work as a company's client interaction and conflict-resolution representatives. Together with experience, you will stand high chances of promotion and ultimately gain the title of manager. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Mock Exam Mock Exam- Customer Service Basics 00:20:00 Final Exam Final Exam- Customer Service Basics 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Prepare for a rewarding career in the care sector with our comprehensive Care Certificate Preparation course, covering essential skills in safeguarding, communication, and person-centred care.

Overview Any retail store or business will quickly fail if it provides poor Customer Service. Learn how to ensure yours has guaranteed footfall and returning clients. This Retail Customer Service Training course delivers useful and insightful methods for keeping shoppers happy and satisfied with their purchases. This tutorial's contents are packed with practical information about the ethics and principles of the selling process. You will learn how to "exploit" trends for popular products, interact directly with customers in an appropriate manner, act promptly on feedback, supply a fair returns process, and genuinely make your consumers feel important and cared for. Become a customer magnet by enrolling now. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Retail Customer Service Training. It is available to all students, of all academic backgrounds. Requirements Our Retail Customer Service Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 12 lectures • 03:28:00 total length •Who We Are and What We Do: 00:18:00 •The Sales Process and Checkout: 00:30:00 •Importance of Consumer Behaviour: 00:30:00 •Taking Trends and Targeting Customers Effectively: 00:13:00 •The Importance of Communicating with Customers: 00:20:00 •Identifying and Addressing Customer Needs: 00:13:00 •Generating Return Business: 00:16:00 •In-Person Customer Service: 00:11:00 •Giving Customer Service over the Phone: 00:13:00 •Providing Electronic Customer Service: 00:13:00 •Recovering Difficult Customers: 00:16:00 •Understanding When to Escalate: 00:15:00