3058 Conflict courses

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: Become fully aware of CRM, its fundamentals, strategies and the future of CRM Explore KYC, CDD, AML and methods to carry out KYC and AML Gain an acute understanding of communication, its principles and fundamentals Learn about customer service, how to focus on customers and to establish an action plan Get a detailed overview of phone-based customer service and customer service communication strategies Gain knowledge of hospitality management and the process of development and training in the hospitality industry Discover how to work effectively across cultures Unveil the secret tricks of the formula of talking with strangers Fully understand performance management and conflict management Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? Course 1: Know Your Customer (KYC) Course 2: Effective Communication Skills Course 3: Retail Management - Level 5 Course 4: Phone-Based Customer Service Course 5: Hospitality and Accommodation Management Course 6: Working Effectively Across Cultures Course 7: The Formula to Talk with Strangers Course 8: Performance Management Course 9: Conflict Management Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management Introduction to Customer Relationship Management Customer Relationship Management Fundamentals CRM Strategies Data Analysis in Customer Relationship Management Customer Relationship Management Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Course 2: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Managing Interoffice Calls and Voicemail Problem Solving over the Phone Intra Organisation Dealings Measuring Customer Service Course 6: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 7: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 8: The Formula to Talk with Strangers Course Overview The Formula Summary End Course 9: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 10: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The core challenge lies in developing and implementing effective tactics and approaches that enable leaders to navigate adversity, uncertainty, and setbacks while maintaining their effectiveness and well-being. This involves cultivating resilience skills such as emotional intelligence, adaptability, problem-solving, and maintaining a sense of purpose. By adopting strategies such as fostering open communication, promoting a culture of learning and growth, and providing support networks, the goal is to empower leaders to effectively lead through challenges, inspire confidence, and sustain high performance despite obstacles. Learning Objectives The following are some of the key outcomes in this course: Explore the characteristics of a resilient leader, Discover strategies you can use to increase your own resilience, Understand what conflict management is and why it matters, Identify common sources of conflict and get tips on how to manage your response Target Audience Managers, Team Leaders, Young Professionals

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This HR, Payroll and Recruitment will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this HR, Payroll and Recruitment will help you keep ahead of the pack. The HR, Payroll and Recruitment incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the HR, Payroll and Recruitment, you can equip yourself with the essentials to keep you afloat into the competition. Along with this course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this HR, Payroll and Recruitment? Course 01: HR and Recruitment Consultant Training Course 02: Virtual Interviewing for HR Course 03: Performance Management Course 04: Conflict Management Course 05: Pension UK Course 06: Leadership & Management Diploma Course 07:Level 3 Tax Accounting Course 08: Effective Communication Skills Diploma Course 09: GDPR Data Protection Level 5 Course 10: Level 2 Microsoft Office Essentials Course 11: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this HR, Payroll and Recruitment: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of HR, Payroll and Recruitment Bundle Course 1: HR And Recruitment Consultant Training - Level 4 Module 1 - Introduction to Recruitment: Importance and Implications Module 2 - An Overview of the Recruitment Industry Module 3 - The UK Recruitment Legislation Module 4 - Sales and Selling in the Recruitment Industry Module 5 - The Recruitment Process Module 6 - Key Performance Indicators for the Recruitment Industry Module 7 - Candidate Attraction for Recruitment Module 8 - Candidate Management Module 9 - Candidate Interview Processes Module 10 - Client Acquisition Module 11 - Client Strategy in the Recruitment Sector Module 12: Client Management Module 13 - Steps to Starting and Running a Successful Recruiting Service Course 2: Virtual Interviewing for HR Module 1: An Introduction to Virtual Interviewing Module 2: Interviewer's Perspective Module 3: Interview Preparation Module 4: Picking a Tech to Use Module 5: Attract and Hire the Best Talents Module 6: Final Thoughts and Onboarding Course 3: Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Section 06: Conclusion Course 4: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 5: Pension UK Module 01: Overview of the UK Pension system Module 02: Type of Pension Schemes Module 03: Pension Regulation Module 04: Pension Fund Governance Module 05: Law and Regulation of Pensions in the UK Module 06: Key Challenges in UK Pension System Course 06: Preventing Workplace Violence and Harassment Level 3 Course 07:Level 3 Tax Accounting Course 08: Effective Communication Skills Diploma Course 09: GDPR Data Protection Level 5 Course 10: Level 2 Microsoft Office Essentials Course 11: Time Management CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this HR, Payroll and Recruitment bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our HR, Payroll and Recruitment is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (HR And Recruitment Consultant Training - Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

COURSES EVERY WEEK THROUGHOUT EVERY YEAR COURSE OVERVIEW. DURATION: 4 DAY (09:00 - 18:00) COST: £1500 PER PERSON LOCATION: HAMPSHIRE THIS 4 DAY HEFAT COURSE IS WITHOUT DOUBT THE HIGHEST LEVEL OF HOSTILE ENVIRONMENT TRAINING AVAILABLE Hostile Environment First Aid Training (HEFAT) has been designed for those operating or working in hostile or elevated risk environments who require an advanced level of medical training. The skills taught on the HEAT course are taken to the next level by training delegates how to deal with more complex levels of medical conditions and trauma first aid training coupled with practical training in the use of advanced medical equipment and techniques. In line with all of our benchmark courses HEFAT ensures that travellers from all backgrounds are prepared for the widest possible threat levels across the widest field of environments and situations. Delegates leave aware of potential risks and confident that they have the skills and knowledge to deal with immediate and developing situations. No previous training or qualifications are required to attend this course. Unsure if this is the right course for you? Get in touch with our team to help you choose the best course for your needs. COURSE ELEMENTS. THREAT RISK ASSESSMENT AND MITIGATION ADVANCED TRAUMA AND FIRST AID TRAINING KIDNAP AND HOSTAGE VEHICLE SAFETY AND SECURITY POST TRAUMATIC AND ENVIRONMENTAL STRESS LANDMINE AND IED’S NAVIGATION TECHNIQUES WEAPON FAMILIARISATION CONFLICT MANAGEMENT RADIO AND VOICE COMMUNICATION

This two-day CPD approved programme provides delegates with the skills, competencies and strategies to undertake an effective mediation intervention as part of their existing role. The course is delivered by some of the top mediation trainers in the UK and it is powered by TCM’s award-winning FAIR Mediation Model™.

Introducing the Diploma in HR Management & Recruitment Consultant - an extensive bundle of 18 courses designed to equip you with the knowledge and skills needed to excel in the dynamic field of Human Resources and Recruitment. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in HR management, recruitment strategies, crisis communication, performance management, and much more. Discover the theoretical insights and strategies required to thrive in these fields, and gain a competitive edge in your career. With the Diploma in HR Management & Recruitment Consultant, you will delve into the intricacies of HR management, understanding the principles and best practices to effectively navigate employee management, meeting coordination, and workplace confidentiality. Master the art of recruitment consulting, developing expertise in virtual interviewing techniques, change management, and negotiation skills. Explore crucial areas such as UK employment law, equality and diversity, and conflict management to ensure compliance and foster a harmonious work environment. We proudly offer 18 courses within the Diploma in HR Management & Recruitment Consultant bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: HR Management Diploma Course 02: Recruitment Consultant Diploma Course 03: HR - Crisis Communication Course 04: Virtual Interviewing for HR Course 05: Diploma In UK Employment Law Course 06: Diploma in Performance Management Course 07: Key Performance Indicators Professional Course 08: Become an Expert in Trello Course 09: Workplace Confidentiality Course 10: Change Management Course 11: Diploma in Employee Management Course 12: Diploma in Meeting Management Course 13: Equality and Diversity Course 14: Payroll Administrator Training Course 15: Time Management Course 16: Conflict Management Training Course 17: Level 2 Certificate in Workplace Management: Violence Course 18: Negotiation Skills Certificate In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Acquire a deep understanding of HR management principles and strategies. Develop essential skills in recruitment consulting and virtual interviewing. Gain expertise in crisis communication and change management. Comprehend UK employment law and its implications on HR practices. Learn effective performance management techniques and key performance indicators. Cultivate workplace confidentiality and ensure data protection. Enhance your proficiency in meeting management and conflict resolution. This comprehensive package offers 18 carefully curated courses, covering the fundamental aspects of HR management and recruitment strategies. Designed to provide you with a theoretical understanding of key concepts and practices, this bundle empowers you to make informed decisions and contribute significantly to the success of any organization. Dive into the intricate world of HR management and recruitment consulting, and unlock the potential for growth and advancement in your career. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking to enhance their knowledge and expertise. Recruitment consultants looking to expand their skill set. Individuals aspiring to pursue a career in HR management or recruitment consulting. Professionals in related fields seeking to broaden their understanding of HR practices. Career path HR Manager: £30,000 - £60,000 per year Recruitment Consultant: £25,000 - £40,000 per year HR Consultant: £30,000 - £50,000 per year Performance Manager: £30,000 - £50,000 per year Employment Law Advisor: £25,000 - £45,000 per year Training and Development Manager: £35,000 - £55,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Administrative management focuses on needs of administrative procedures and using the right tools and techniques in the workplace. [course_titile] is originated for you to carry out administrative tasks to a professional standard. The course begins with by explaining the code of conduct as well as setting the tone in the workplace. Operating an office requires exceptional effort and management skills. Initially, this course is intended to prepare you to handle bullying in the workplace, conflict management and different types of conflict that often occur, necessary steps to avoid and overcome conflict, getting along in the workplace effectively as well. You will be able to create a positive work environment through communication and negotiation. In the course, you will get a clear understanding of closing the generation gap, ergonomics injury prevention, and eliminate workplace violence. Following that, you will learn about workplace harassment and things to do if you become a victim of it. Enroll now and get the most out of this course. Learning Outcomes: Identify what a code of conduct is and why a business should have one Identify what goes into a code of conduct Discuss how to implement a code of conduct in the workplace Create a code of conduct for a business Allot a definition about bullying of what it is and what not Realise the cost of bullying either to organisations nor to people Recognise behaviours associated with bullying as well as the factors behind them Learn some means to shut bullying and realise the roles you can play Acquire the knowledge of some routes to handle yourself from bullying Learn what you should do when encountered with bullying Figure out proper solutions to a bullying event (either within or outside the organisation) Be able to assist in creating an anti-bullying policy Become able to help generate an anti-bullying policy Identify how a positive workplace appears Get information and realise the major components suited to produce and sustain a positive work atmosphere Realise the role of an employee to generate your individual activities to manage a positive work environment Understand as a leader the responsibility you have to create and maintain a positive work environment Figure out Discover what type of team player you are and how that relates to your functioning in the team Know the importance of effective workplace relationships in creating and maintaining a positive work environment Know and understand the importance of working as a team and guidelines to good teamwork Discover your personal strengths and weaknesses in working cooperatively Discover your preference for dealing with workplace conflict Allot a definition to ergonomics and the terms it include Recognise from where you can get ergonomics information for your area Locate the ways ergonomics could be incorporated for your workplace Evaluate the environment for ergonomic risks, learn to open ways so as to solve the issues, as well as planning for their application. Recheck along with assessing your ergonomic endeavor Apply the change management technique proficiently Relate the fundamental principles linked to ergonomics Get to know outlining ergonomic practices to sit, stand, lift, carry, push, as well as to pull Make designs for an ergonomic workstation Recognise the crucial ergonomic features of tools as well as machines Interpret the role of the environmental factors for example, (sound, air quality, as well as light) play in ergonomics Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Workplace Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Workplace Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 What is it, and why? 00:15:00 What to leave in, what to leave out 00:15:00 What's it all about? 00:15:00 A Random Sample 00:30:00 What to Do When You Make a Mistake 00:15:00 Auditing 00:30:00 Putting it Together 00:15:00 Module : 2 Defining Bullying 00:15:00 Why Bullies Do What They Do 00:15:00 Building a Shield Against Bullies 00:15:00 What to Do If It Happens to You 00:30:00 What to Do If You Witness Bullying 00:15:00 Creating an Anti-Bullying Workplace 00:15:00 The Law on Bullying 00:15:00 Module : 3 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 4 What Does a Positive Environment Look Like? 00:30:00 What Can I Do? 00:30:00 Team Player 00:15:00 Effective Workplace Relationships (I) 00:45:00 Effective Workplace Relationships (II) 00:30:00 Module : 5 The Case for Wellness 00:15:00 Building the Foundation 00:30:00 Gathering Support 00:15:00 Gathering Data 00:30:00 Performing a Needs Analysis 00:15:00 Implementing Your Workplace Wellness Program 00:15:00 Reviewing the Plan 00:15:00 Evaluating and Reporting Results 00:15:00 Module : 6 Getting Started 00:30:00 The Role of Ergonomics in Your Workplace 00:15:00 The Ergonomic Assessment Cycle 00:05:00 Identifying and Assessing Ergonomic Hazards 00:30:00 Developing a Plan to Address Ergonomic Issues 00:15:00 Identifying and Implementing Solutions 00:15:00 Obtaining Employee Buy-In 00:15:00 Tips for Successful Implementation 00:15:00 Reviewing Your Ergonomics Program 00:15:00 Basic Ergonomic Principles 00:15:00 Optimal Sitting and Standing 00:15:00 Safe Lifting and Transporting 00:15:00 Ergonomic Workstations 00:15:00 Safe Tool Selection and Use 00:15:00 Creating an Ergonomic Environment 00:30:00 Module : 7 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Module : 8 Defining Harassment 00:15:00 Defining Sexual Harassment 00:30:00 The Purpose of Training 00:15:00 Creating a Harassment Policy 00:30:00 Nipping it in the Bud 00:15:00 Protecting Yourself 00:15:00 What If It Happens to Me? 00:30:00 What If It's Happening to Someone Else? 00:15:00 Someone Has Filed a Complaint Against Me! 00:30:00 Addressing a Complaint 00:15:00 Handling False Complaints 00:15:00 Mediation 00:45:00 Investigating a Complaint 00:45:00 Making the Decision 00:15:00 Creating Solutions 00:15:00 After It's Over 00:15:00 Skill Application 00:15:00

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