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Practical Mediation Skills (2 Days)
By The TCM Group
(10)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered Online or In-Person
Intermediate level
Description
This two-day CPD approved programme provides delegates with the skills, competencies and strategies to undertake an effective mediation intervention as part of their existing role. The course is delivered by some of the top mediation trainers in the UK and it is powered by TCM’s award-winning FAIR Mediation Model™.
This course is based on our extensive experience of training mediators and undertaking mediation interventions in a wide array of organisations. The course delivers a range of practical skills and techniques which can be used to bring quarrels, complaints, grievances, conflicts and disputes to a constructive resolution.
In an increasingly diverse working environment, coupled with the introduction of a raft of new employment legislation, it is essential that HR, unions, managers and leaders have the skills that enable them to meet the expectations and needs of their stakeholders. Mediation and dispute resolution skills are central to modern management.
By the end of the session, delegates will be able to:
The skills necessary to preserve the psychological contract by detecting, preventing conflict from escalating and resolving conflicts at an early stage.
A model that can be used to set up and conduct successful internal mediation.
The confidence to bring awareness about mediation to their colleagues and promote a non-adversarial culture in your organisation.
If you would like to book a place on the course, please head over to our website here:
Frequently Asked Questions
How is the course delivered?
Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more. Online courses are delivered via Zoom.
What do delegates learn on the course?
The expert tutors at TCM help delegates to:
- Understand the nature of conflict.
- Understand the principles, the process and the practical applications of mediation.
- Use key skills and techniques to prevent and resolve conflicts before they escalate.
What teaching and learning methods do you use?
TCM trainers are experts at creating a safe, empowering and challenging training environment.
This course utilises a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises, workshops and role-plays.
All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.
What support and aftercare do you offer?
TCM delivers extensive support for delegates on the National Certificate in Workplace Mediation™ before, during and after the course concludes.
- Open College Network (OCN) accreditation fees.
- The unique online TCM Delegate Zone™ which includes useful toolkits, check sheets, videos, documents and other resources for delegates.
- Free copy of the Workplace Mediators Handbook™ for all delegates.
- One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.
- Assessment costs and a personal report for each learner.
- Free refresher training or webinar for all delegates after 3-6 months (available for up to a year after the course concludes)
- Lifetime aftercare and support for all delegates with TCM’s unique mediator helpline – The Mediator Helpline™
Is this course accredited by an external body?
This course is fully certified by The CPD Certification Service and is delivered by the UK’s top resolution experts.
Location
Business Design Centre, 52 Upper Street, Islington, , N1 0QH, United Kingdom, LondonAbout The Provider
The TCM Group
London
(10)TCM empowers people and organisations to adopt purpose-led, person-centred and values-based approaches to culture change, conflict and complaints resolution, human resources, people management and leadership.
We are passionate about protecting relationships whilst securing lasti...
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