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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now

No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way.

Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability.

So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you.

What will you learn from this Customer Relationship Management (CRM) bundle:

Become fully aware of CRM, its fundamentals, strategies and the future of CRM

Explore KYC, CDD, AML and methods to carry out KYC and AML

Gain an acute understanding of communication, its principles and fundamentals

Learn about customer service, how to focus on customers and to establish an action plan

Get a detailed overview of phone-based customer service and customer service communication strategies

Gain knowledge of hospitality management and the process of development and training in the hospitality industry

Discover how to work effectively across cultures

Unveil the secret tricks of the formula of talking with strangers

Fully understand performance management and conflict management

Acquire the knowledge, skills and guidelines of stress management

Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.

What other courses are included with this Customer Relationship Management?

Course 1: Know Your Customer (KYC)

Course 2: Effective Communication Skills

Course 3: Retail Management - Level 5

Course 4: Phone-Based Customer Service

Course 5: Hospitality and Accommodation Management

Course 6: Working Effectively Across Cultures

Course 7: The Formula to Talk with Strangers

Course 8: Performance Management

Course 9: Conflict Management

Course 10: Stress Management Training

How will I get my Certificate?

After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

PDF Certificate: Free (Previously it was £6*11 = £66)

Hard Copy Certificate: Free (For The Title Course: Previously it was £10)

Curriculum

Course 1: Customer Relationship Management

Introduction to Customer Relationship Management

Customer Relationship Management Fundamentals

CRM Strategies

Data Analysis in Customer Relationship Management

Customer Relationship Management Databases

Deepening Customer Relationship

Handling Customer Complaints

Future of CRM

Course 2: Know Your Customer (KYC)

Introduction to KYC

Customer Due Diligence

AML (Anti-Money Laundering)

KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom

Regulations to be Complied by Industries

Methods for carrying out KYC and AML and the Future of KYC Compliance

Course 3: Effective Communication Skills

Introduction To Communication - Goals & Benefits

Key Principles Of Communication

We are Always Communicating

Fundamentals Of Communication - Part 1

Fundamentals Of Communication - Part 2

Great Communication Tips - Part 1

Great Communication Tips - Part 2

Self-Talk & Powerful Language

Miscommunication

Still MORE Great Tips! Part 1

Still MORE Great Tips! Part 2

Still MORE Great Tips! Part 3

Final Thoughts and Suggestions

PROMO Communication (BEST)

Course 4: Retail Management - Level 5

Module 01: Introduction to Retail Management

Module 02: Retail Strategy

Module 03: Retail Buying and Merchandising

Module 04: Retail Pricing

Module 05: Supply Chain Management in Retailing

Module 06: The Sales Process and Dealing with Customers at the Checkout

Module 07:Importance of Consumer Behaviour

Module 08: Taking Trends and Targeting Customers Effectively

Module 09: The Importance of Communicating with Customers

Module 10: Choosing a Retail Location

Module 11: Retail Psychology

Module 12: Negotiate the Right Deal with Suppliers

Module 13: Develop Store Security Procedures

Module 14: Management Skills for Leading Your Team

Module 15: Selling in Multiple Channels

Module 16: Retail Brand Management

Module 17: Health & Safety for Retail Stores

Module 18: Consumer Rights Act

Course 5: Phone-Based Customer Service

Introduction to Customer Service

What's Different about Good Customer Service?

Customer Relationship Management

Customer Service Communication Strategies

Aspects of Phone Etiquette

Building Rapport Over the Phone

Inbound and Outbound Calls

Active Listening and Managing Tough Callers

Managing Interoffice Calls and Voicemail

Problem Solving over the Phone

Intra Organisation Dealings

Measuring Customer Service

Course 6: Hospitality and Accommodation Management

Introduction to Hospitality Management

An Overview of Hotel Industry

The Process of Selection and Recruitment in Hospitality Industry

The Process of Development and Training in Hospitality Industry

Management of Front Office Operations

Management of Housekeeping, Engineering and Security Operations

Management of Food and Beverage Operations

Management of Service Quality in Hospitality Industry

Marketing in Travel and Tourism Business

Accounting in Hospitality Industry

Customer Satisfaction

E-Hospitality and Technology

Course 7: Working Effectively Across Cultures

Introduction

Cultural identity

OBSERVE

Learn

APPLY

More practical TIPS

Wrap up

Course 8: The Formula to Talk with Strangers

Course Overview

The Formula

Summary

Course 9: Performance Management

Introduction

Performance

Key Performance Indicators

Reporting

Rewarding

Conclusion

Course 10: Conflict Management

Unit 01: Introduction

Unit 02: Understand the Keys to Conflict

Unit 03: How Misunderstandings Arise and the Solution

Unit 04: Personality Types in Conflict

Unit 05: Escalation of Conflict

Unit 06: De-escalating Conflict

Unit 07: Closing Section

Course 11: Stress Management Training

Beginning Concepts

Specific Stress Management Techniques

MORE Stress Reduction Strategies

Still MORE Stress Reduction Techniques - Part 1

Still MORE Stress Reduction Techniques - Part 2

Still MORE Stress Reduction Techniques - Part 3

BONUS Video & Wrap Up!

Special LIVE Bonus Video!

CPD

110 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.

Requirements

Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

Career path

After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as:

CRM Analyst

CRM Consultant

CRM Developer

CRM Executive

CRM Manager

CRM Specialist

And many more!

Certificates

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each.

Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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CRM (Customer Relationship Management)

By Apex Learning

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