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In today’s interconnected world, effective conflict resolution is crucial, especially in professional and personal relationships. This Mediation Basics for Conflict Resolution course offers a thorough understanding of how mediation works as a neutral process to resolve disputes and bring about mutual agreements. Learners will delve into the essential principles of mediation, gaining insight into the structure and methods employed by mediators. This course is designed for individuals interested in resolving conflicts amicably, whether in workplaces, communities, or other areas of life, without requiring direct confrontation. By the end of the course, participants will be equipped with the knowledge to facilitate peaceful negotiations and become proficient in resolving disagreements. The course covers the necessary tools and techniques that contribute to effective mediation, such as active listening, creating common ground, and promoting fairness. Whether you’re a manager, HR professional, or simply someone wanting to improve their conflict resolution skills, this course offers valuable information that is easy to grasp and apply. Join us and learn how to handle conflicts in a constructive, positive manner while ensuring lasting solutions are achieved. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Mediation Module 02: Essential Skills for Mediators Module 03: The Mediation Process Module 04: Mediation Ethics and Professional Standards Module 05: Special Considerations in Mediation Learning Outcomes: Navigate mediation intricacies with foundational knowledge. Demonstrate essential skills crucial for effective conflict resolution. Execute the mediation process with precision and finesse. Uphold ethical standards and professional conduct in mediation. Address special considerations with expertise and sensitivity. Master conflict resolution for a fulfilling career in mediation. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals in conflict management roles. Individuals seeking a career in mediation. Human resources practitioners. Legal professionals enhancing dispute resolution skills. Managers and team leaders in diverse industries. Counsellors and social workers interested in conflict resolution. Business owners managing internal disputes. Anyone passionate about effective conflict resolution. Career path Mediation Consultant Conflict Resolution Specialist Human Resources Mediator Legal Dispute Resolution Officer Workplace Mediation Coordinator Family Mediation Practitioner Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Why Conflict Resolution Doesn't Work When the Problem is Bullying course is designed to provide employees, managers and other senior members of staff with the practical skills and knowledge to solve issues of conflict, bullying and harassment in the workplace effectively. It covers the conflict management model and behaviour elimination model in detail, as well as the different types of conflict in business. Take your problem-solving, management and leadership skills to the next level, and learn how to get to the root of all conflict quickly, in this intensive training course. This course will take you through the employee conflict investigation process, as well as the steps of how to identify conflict, equipping you with the knowledge you need to maintain a healthy and positive workplace culture. This best selling Why Conflict Resolution Doesn't Work When the Problem is Bullying has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Why Conflict Resolution Doesn't Work When the Problem is Bullying is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Why Conflict Resolution Doesn't Work When the Problem is Bullying is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Why Conflict Resolution Doesn't Work When the Problem is Bullying is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Why Conflict Resolution Doesn't Work When the Problem is Bullying, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Why Conflict Resolution Doesn't Work When the Problem is Bullying will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Why Conflict Resolution Doesn't Work When the Problem is Bullying to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Are you ready to embark on an enlightening journey of wisdom with the Equality & Diversity bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Equality & Diversity: Cross-Cultural Awareness, Employment Law & Conflict Management. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Equality, Diversity and Discrimination Course 02: Cross-Cultural Awareness Training Course 03: UK Employment Law Course 04: Human Rights Course 05: Motivation Skills Course 06: Crisis Communication for HR Course 07: Conflict Resolution Course 08: Workplace Stress Management Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Equality & Diversity: Cross-Cultural Awareness, Employment Law & Conflict Management bundle illuminate your path to wisdom. The Equality & Diversity: Cross-Cultural Awareness, Employment Law & Conflict Management bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Equality & Diversity: Cross-Cultural Awareness, Employment Law & Conflict Management package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Equality & Diversity bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Equality & Diversity: Cross-Cultural Awareness, Employment Law & Conflict Management community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Equality & Diversity bundle. Establish robust bases across each course nestled within the Equality & Diversity bundle. Decipher intricate concepts through the articulate content of the Equality & Diversity bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Equality & Diversity bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Equality & Diversity bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Equality & Diversity bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Equality & Diversity bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Equality & Diversity bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Equality & Diversity journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Equality & Diversity bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Equality & Diversity bundle lays a solid groundwork. Certificates CPD Accredited Certificate Digital certificate - Included CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

This course provides an overview of conflict and crisis management in project management. Participants will learn about the nature, features, and causes of conflict, as well as the contributing factors and types of project conflicts. The course will also cover conflict management, conflict resolution approaches, and strategies for managing conflict in project management. In addition, the course will explore crisis management, including types of project crises, elements and stages of crisis management, and principles for leading through crisis. Participants will also learn about crisis management tools and their application in project management. This course provides a comprehensive understanding of conflict and crisis management in project management. Participants will learn about the nature, features, and causes of conflict, as well as the contributing factors and types of project conflicts. By the end of the course, learners will be equipped with the knowledge and skills to effectively manage conflicts and crises in project management. After the successful completion of the course, you will be able to learn about the following; Nature, features, and causes of Conflict. Contributing factors and types of Project Conflicts. What is Conflict Management? Conflict Resolution Approaches and the Role of the Project Manager. Conflict Resolution Strategies in project management. What Is Crisis Management? Types of Project Crisis. Elements and stages of Crisis M Five Principles for Leading Through Crisis. Crisis Management Tools. This course provides a comprehensive understanding of conflict and crisis management in project management. Participants will learn about the nature, features, and causes of conflict, as well as the contributing factors and types of project conflicts. The course will cover conflict management, conflict resolution approaches, and strategies for managing conflict in project management. In addition, the course will explore crisis management, including types of project crises, elements and stages of crisis management, and principles for leading through crisis. Participants will also learn about crisis management tools and their application in project management. By the end of the course, learners will be equipped with the knowledge and skills to effectively manage conflicts and crises in project management. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Conflict and Crisis Management in Projects Self-paced pre-recorded learning content on this topic. Conflict and Crisis Management in Projects Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Managers Project Coordinators Project Analysts Business Analysts Team Leaders Department Managers Executives overseeing projects Consultants Engineers IT Professionals Marketing Managers Human Resources Managers Financial Analysts Operations Managers Supply Chain Managers Product Managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

🌟 Unlock a Tranquil Tomorrow with Our Anger Management & Conflict Resolution Program! 🌟 Are anger and conflicts causing turbulence in your life? Do you wish for a calmer, more harmonious existence? Look no further! Introducing our transformative online course: the 'Anger Management & Conflict Resolution Program.'   🚀 Why Choose Our Program? ✅ Expert Guidance: Developed by seasoned psychologists and conflict resolution specialists, our program offers unparalleled insights into understanding and managing anger. ✅ Holistic Approach: We believe in addressing the root causes of anger and conflicts. Our holistic curriculum combines psychological strategies, practical exercises, and real-life scenarios to provide a comprehensive learning experience. ✅ Self-Paced Learning: Life is busy, and we get it! Enjoy the flexibility of learning at your own pace, anytime, anywhere. Our modular structure ensures that you can seamlessly integrate the program into your daily routine. ✅ Proven Techniques: Learn practical and proven techniques to defuse anger, enhance emotional intelligence, and resolve conflicts effectively. Our step-by-step guide empowers you with skills that last a lifetime. ✅ Community Support: Connect with a supportive community of learners on our exclusive platform. Share experiences, gain insights, and celebrate victories together on your journey to emotional well-being.   🌈 What You'll Learn: Understanding Anger: Explore the roots and triggers of anger, gaining deep insights into your emotional responses. Effective Communication: Master the art of clear and empathetic communication to prevent and resolve conflicts in personal and professional relationships. Coping Strategies: Acquire practical tools and techniques to manage stress, frustration, and anger, promoting a more serene state of mind. Conflict Resolution Skills: Develop the ability to navigate disagreements constructively, fostering healthier relationships and a more peaceful environment. Emotional Intelligence: Enhance your emotional intelligence, leading to improved self-awareness, better decision-making, and enhanced interpersonal connections.   🎁 Enroll Now and Enjoy Exclusive Benefits: 🔥 Early-Bird Special: The first 100 enrollees receive a limited-time discount! Seize the opportunity to invest in your emotional well-being. 💡 Bonus Resources: Gain access to additional resources, including worksheets, guided meditations, and expert interviews, to enrich your learning experience. 🤝 Lifetime Access: Once enrolled, enjoy lifetime access to the course material and any future updates. Your journey to emotional mastery is a lifelong commitment, and we're here to support you every step of the way. Don't let anger and conflicts dictate your life. Embrace a harmonious future with our 'Anger Management & Conflict Resolution Program.' Enroll now and embark on a transformative journey towards a more peaceful and fulfilling existence! Course Curriculum

Register on the Change Management and Conflict Resolution today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Change Management and Conflict Resolution course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Change Management and Conflict Resolution course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assessment To successfully complete the Change Management and Conflict Resolution course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a CPD-accredited certificate as proof of your subject-knowledge. Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Change Management and Conflict Resolution course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Change Management Module 01: Change Management 00:23:00 Module 02: Change and the Individual Module 02: Change and the Individual 00:31:00 Module 03: Change and the Organisation Module 03: Change and the Organisation 00:31:00 Module 04: Communication and Stakeholder Engagement Module 04: Communication and Stakeholder Engagement 00:16:00 Module 05: Human Resource Management Module 05: Human Resource Management 00:52:00 Module 06: Crisis Management Module 06: Crisis Management 00:25:00 Module 07: Conflict Management Module 07: Conflict Management 00:14:00 Module 08: Risk Assessment and Management Module 08: Risk Assessment and Management 00:15:00 Module 09: Stress Management Module 09: Stress Management 00:16:00 Mock Exam Mock Exam- Change Management and Conflict Resolution 00:20:00 Final Exam Final Exam- Change Management and Conflict Resolution 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Get ready for an exceptional online learning experience with the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Equality & Diversity package has something for everyone. As part of the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution package, you will receive complimentary PDF certificates for all courses in Equality & Diversity bundle at no extra cost. Equip yourself with the Equality & Diversity bundle to confidently navigate your career path or personal development journey. Enrol our Equality & Diversity bundletoday and start your career growth! This Equality & Diversity Bundle Comprises the Following CPD Accredited Courses: Equality, Diversity and Discrimination Cross-Cultural Awareness Training Leadership and Management Course Leading and Managing Remote Team The Principles of Ethical Leadership Organisation & People Management Motivation Skills Motivation - Motivating Yourself & Others PR: Public Relations Communication Masterclass Building Strong Relationships Conflict Resolution Dealing With Difficult People Training Course Workplace Confidentiality Public Speaking and Presentation Skill Course Persuasion and Influencing Skills Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Equality & Diversity Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Equality & Diversity Bundle. Build a strong knowledge base in your chosen course via the Equality & Diversity Bundle. Benefit from the flexibility and convenience of online learning. With the Equality & Diversity package, validate your learning with a CPD certificate. Each course in Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution, a rich anthology of 15 diverse courses. Each course in the Equality & Diversity bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisEquality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle offers you the flexibility and convenience to learn at your own pace. Make the Equality & Diversity package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution course. Career path Unleash your potential with the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Equality & Diversity bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training.

In today's fast-paced world, the ability to navigate disagreements and strike beneficial deals is paramount. 'Mastering the Art of Negotiation and Conflict Resolution' offers a comprehensive guide to understanding and managing conflicts, while also delving deep into the intricacies of negotiation. From grasping the roots of conflict to harnessing your personal negotiating prowess, this course ensures you're equipped with the tools to tackle any challenging situation. Learning Outcomes Gain a deep understanding of the origins and dynamics of conflict. Acquire strategies for effective conflict management and resolution. Comprehend the fundamentals of negotiation and its various stages. Develop proficiency in cross-cultural and multi-party negotiations. Enhance emotional intelligence to boost negotiation outcomes. Why buy this Mastering the Art of Negotiation and Conflict Resolution? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Mastering the Art of Negotiation and Conflict Resolution for? Individuals aiming to enhance their negotiation capabilities. Managers and leaders seeking to resolve conflicts efficiently. Professionals interacting with diverse cultures and backgrounds. Team members aiming to contribute positively to group dynamics. Entrepreneurs looking to strike favourable business deals. Career path Conflict Resolution Specialist: £30,000 - £45,000 Negotiation Consultant: £40,000 - £60,000 Corporate Trainer in Negotiation: £35,000 - £50,000 International Business Mediator: £50,000 - £70,000 Cross-Cultural Communication Advisor: £45,000 - £60,000 Organisational Development Specialist: £40,000 - £55,000 Prerequisites This Mastering the Art of Negotiation and Conflict Resolution does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Understanding Conflict Understanding Conflict 00:09:00 Module 2: Conflict Management Conflict Management 00:11:00 Module 3: Understanding Negotiation Understanding Negotiation 00:13:00 Module 4: The Negotiation Process and Preparation The Negotiation Process and Preparation 00:08:00 Module 5: Powerful Negotiation Tool Powerful Negotiation Tool 00:11:00 Module 6: Emotional Intelligence Emotional Intelligence 00:13:00 Module 7: Cross-Cultural Negotiation Cross-Cultural Negotiation 00:14:00 Module 8: Multi-Party Negotiations Multi-Party Negotiations 00:15:00 Module 9: Using Your Personal Negotiating Power Using Your Personal Negotiating Power 00:11:00