11304 Confidence courses

Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Leadership, Project Management and Data Analysis - 3 in 1 course will set you up with a solid foundation to become a confident manager and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose Lead Academy: Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this course for? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of management. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Diploma in Leadership and Management at QLS Level 4 Personal Effectiveness - How to be an Awesome Professional Monday: Self-confidence Tuesday: Personal Time Management Wednesday: Assert Yourself Thursday: Problem Solving Friday: Presenting Managing Individuals - Howto Get the Best From Your People Monday: Goal Setting Tuesday: Delegation Wednesday: Feedback Thursday: Poor Performance Friday: Coaching Communication Skills - How to Make Your Management Voice Heard Monday: Listening Tuesday: Motivating Wednesday: Meetings Thursday: Negotiating riday: Conflict Team Management - How to Create and Keep a High Performance Team Monday: The Power of Teams Tuesday: Team Development Wednesday: Team Maintenance Thursday: The Four Essentials of Team Management Friday: Team Meetings Manager's Toolkit - How To Adapt to Whatever The Job Throws at You Monday: Emotional Intelligence Tuesday: Transactional Analysis Wednesday: The SCOPE Process Thursday: Selecting Management Styles Friday: The Powerhouse Loop Friday: The Powerhouse Loop Resources - Leadership & Management Level 4 Change Management and Leadership for Managers Introduction: Change at Work Step 1: Demonstrate the Need for Change Step 2: Create a Compelling Future Step 3: Expect an Argument Handling Resistance Steps 4, 5 & 6: Leading the Change Resources Data Analysis Data Analysis 101 Assessment

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Master the art of tele-sales with our comprehensive Telemarketing & TeleSales Training course. Whether you're new to the field or seeking to enhance your skills, this program equips you with essential techniques and strategies to excel in telephone-based sales environments. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This Telemarketing & TeleSales Training course is designed to equip learners with the essential skills needed for successful telephone sales. Participants will learn the fundamentals of telemarketing and how to become effective sales experts. They will discover how to prepare for and structure sales calls, ensuring a professional and persuasive approach. The course covers vital communication techniques, including using the right words and phrases to engage potential customers. Learners will gain strategies to elevate their sales performance and expand their earnings. The course also addresses how to handle rejection and objections confidently, and provides proven methods for closing sales and securing commitments. Overall, this training aims to build the confidence and competence needed to excel in telephone sales, enhancing both individual performance and business success. Course Curriculum Module 01: Introduction to Tele Sales Executive Training Module 02: All About Telemarketing Module 03: Prospective Telephone-Sales Expert Module 04: Preparing The Call Module 05: Opening The Call Module 06: Structuring The Call Module 07: Verbal Communication Skills Module 08: The Right Words and Phrases to Use on a Sales Call Module 09: Elevate Sales on Telephone Module 10: Increasing your Earnings by Expanding Sales Module 11: Dealing with Rejection Module 12: Dealing with Objections Module 13: Closing the Sale Gaining Commitment Module 14: Close a Sale Call Learning Outcomes: Understand the fundamentals of telemarketing and sales strategies. Master the art of preparing and opening sales calls. Develop effective verbal communication skills for sales success. Utilise key phrases and words to enhance telephone sales. Overcome objections and handle rejection professionally. Close sales calls with confidence and gain customer commitment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring telemarketing executives. Sales professionals seeking improvement. Customer service representatives. Business development managers. Entrepreneurs enhancing their sales techniques. Career path Telemarketing Executive Sales Consultant Customer Service Representative Business Development Manager Inside Sales Representative Account Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Highlights of the Course Course Type: Self-Paced Online Learning Accreditation: AQA Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Certificate: Certificate upon passing the official exam Access: 1 Year Access Tutor Support: Paid Tutor Support Customer Support: 24/7 live chat available What you will learn from this course? Upon successful completion of this GCSE Chemistry Course, you will be able to: Improve your chemistry expertise to broaden your knowledge of science and show more clarity in your thinking Develop an understanding of the nature, methods, and tools of science through a variety of scientific inquiries that help people respond scientifically to inquiries about their surroundings Possess and learn how to employ observational, practical, modelling, inquiry, and problem-solving skills in a lab, field, and other learning settings Strengthen your critical analytical abilities by critically analyzing the strategy, supporting information, and conclusions in both qualitative and quantitative ways GCSE Chemistry Course - AQA GCSE Chemistry Foundation Tier This GCSE Chemistry Course is accredited by AQA and regulated by Ofqual, making it a nationally recognised credential that will improve your CV and set you apart from the competition. You will gain fundamental skills and knowledge about a range of different areas of chemistry including organic chemistry, atomic structure, bonds, chemical reactions, etc. Towards the end of this course, you will acquire the required expertise to ace your official GCSE Chemistry exam and build your career in the relevant fields. Who is this Course for? The following individuals may benefit from this GCSE Chemistry Course: University applicants Students who require a grade within grades 1-5 Anyone who finds the higher tier difficult Anyone interested to build a career in STEM Anyone planning to take chemistry in A-level Anyone trying to increase their chances of landing a job Anyone who desires to develop their knowledge of chemistry Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Eligibility Requirements This GCSE Chemistry Course has no academic prerequisites and is open to students from all academic disciplines. Career Path This GCSE Chemistry Course will provide you with a fresh opportunity to enter the relevant job market and successfully escalate to advanced vocational study. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Assessment Procedure Students must complete a variety of interactive online examinations at the conclusion of each module to evaluate the understanding and skills they are learning in this GCSE Chemistry Course. These assessments also determine if students can demonstrate these skills effectively. At the end of the module, you can also keep track of your progress and regularly check your score. Upon successfully completing this course, you can schedule your official exam by contacting us at [email protected]. About Official Exam There are two paper-based and practical tests in the AQA-accredited GCSE Chemistry Foundation Tier. Assessment Format of Paper 1 Concepts covered: Atomic structure and the periodic table, bonding, structure, and the properties of matter, quantitative chemistry, chemical changes; and energy changes. Exam time: 1 Hour 45 minutes written exam Total marks: 100 Total weight: 50% of GCSE Question format: multiple choice, structured, closed short answer and open response Assessment Format of Paper 2 Concepts covered: The rate and extent of chemical change, organic chemistry; chemical analysis, the chemistry of the atmosphere; and using resources Exam time: 1 Hour 45 minutes written exam Total marks: 100 Total weight: 50% of GCSE Question format: multiple choice, structured, closed short answer and open response Assessment Format of Practical Assessment  In the written exam questions, instructors will assess students' knowledge and comprehension of the material they have covered in the course through a range of practical activities and demonstrations. These questions will account for at least 15% of the total score for the qualifying. Additionally, the majority of these questions will focus on how well students can conduct independent research and apply their knowledge to real-world situations. This GCSE Chemistry Course is accredited by AQA and regulated by Ofqual. What is AQA? AQA, a well-known awarding body, sets standards, administers exams at the GCSE, AS, and A Level in a variety of areas, and grants qualifications to peruse a desired career. More than half of the GCSE and A-level exams that are taken and graded in the UK each year are administered by AQA. Additionally, employers and institutions all across the world highly respect these credentials. Benefits of AQA  This qualification is recognised in the UK and across the world It is valued by employers all over the world Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market What is Ofqual? Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensuring that all the assessments and exams reveal what a student has accomplished. Benefits of Ofqual Regulation This regulation is valued internationally Created in accordance with specific national standards Designed in collaboration with industry to guarantee their suitability. Accurately reflect the knowledge, abilities, and understanding that the learners have shown. Candidates who have obtained a qualification that is governed by Ofqual are seen with greater confidence by employers. Course Curriculum 1. Atomic Structure and the Periodic Table 1.1 Simple Models (FT) 00:16:00 1.2 The Periodic Table (FT) 00:16:00 1.3 Properties of transition metals (FT) 00:14:00 Atomic structure and the periodic table - Mini Quiz (FT) 1. Atomic structure and the periodic table - Mini Quiz (FT) 00:08:00 2. Bonding, Structre and Properties of Matter 2.1 Chemical Bonds, Ionic, Covalent and Metallic (FT) 00:19:00 2.2 States of Matter (FT) 00:19:00 2.3 The Nano Scale (FT) 00:19:00 Bonding, structure and the properties of matter - Mini Quiz (FT) 2. Bonding, structure and the properties of matter - Mini Quiz (FT) 00:09:00 3. Quantitative Chemistry 3.1 Chemical Measurements (FT) 00:20:00 3.3 Yield and Atom Economy of Chemical Reactions (FT) 00:21:00 Balancing Equations Practice Questions 00:10:00 Quantitative chemistry - Mini Quiz (FT) 3. Quantitative chemistry - Mini Quiz (FT) 00:08:00 4. Chemical Changes 4.1 Reactivity of Metals (FT) 00:15:00 4.2 Reactions of Acids (FT) 00:15:00 4.3 Electrolysis (FT) 00:13:00 Required Practical 1 00:15:00 Required Practical 2 00:12:00 Required Practical 3 00:10:00 Chemical changes - Mini Quiz (FT) 4. Chemical changes - Mini Quiz (FT) 00:08:00 5. Energy Changes 5. Energy changes (FT) 00:10:00 Required Practical 4 00:11:00 Energy Changes - Mini Quiz (FT) 5. Energy Changes - Mini Quiz (FT) 00:00:00 6. Rate of Chemical Change 6.1 Rate of Reaction (FT) 00:11:00 6.2 Reversible Reactions and Dynamic Equilibrium (FT) 00:12:00 Required Practical 5 00:11:00 Rate and extent of chemical change - Mini Quiz (FT) 6. Rate and extent of chemical change - Mini Quiz (FT) 00:00:00 7. Organic Chemistry 7.1 Carbon Compounds as Fuels and Feedstock (FT) 00:13:00 7.2 Reactions of Alkenes and Alcohols (FT) 00:14:00 7.3 Synthetic and Naturally Occurring Polymers (FT) 00:12:00 Organic Chemistry - Mini Quiz (FT) 7. Organic Chemistry - Mini Quiz (FT) 00:00:00 8. Chemical Analysis 8.1 Purity, Formulations and Chromatography (FT) 00:12:00 8.2 Identification of Common Gases (FT) 00:13:00 8.3 Identification of Ions by Chemical and Spectroscopic Means (FT) 00:12:00 Required Practical 6 00:14:00 Required Practical 7 00:12:00 Chemical Analysis - Mini Quiz (FT) 8. Chemical Analysis - Mini Quiz (FT) 00:00:00 9. Chemistry of Earth_s Atmosphere 9. Chemistry of Earth_s Atmosphere 00:12:00 Chemistry of the atmosphere - Mini Quiz (FT) 9. Chemistry of the atmosphere - Mini Quiz (FT) 00:00:00 10. Using Resources 10.1 Using the Earth_s Resources and Obtaining Potable Water (FT) 00:18:00 10.2 Life Cycle Assessment and Recycling (FT) 00:19:00 10.3 Using Materials (FT) 00:19:00 Production and Uses of NPK Fertilisers (FT) 00:18:00 Required Practical 8 00:15:00 Using Resources - Mini Quiz (FT) 10. Using Resources - Mini Quiz (FT) 00:00:00 Feedback Feedback 00:00:00

1-2-1 PMU Skill-Refresher Training This bespoke one-to-one training is designed exclusively for qualified PMU artists who are looking for a little extra help, support, or guidance. Whether you’ve recently trained and need a confidence boost, or you’re already experienced but feel stuck with certain techniques — this personalised session is tailored completely to you. We’ll focus on the areas where you feel less confident, help refine your skills, and work on improving your overall technique and results. It’s also a great opportunity to troubleshoot any challenges you’re facing and gain valuable tips to take your work to the next level. Sessions are supportive, hands-on, and fully customised — helping you leave feeling more capable, confident, and ready to elevate your PMU journey.

By enrolling in this UK Self-Assessment Tax Return course, you'll gain the knowledge and skills to navigate the tax filing process with ease. No more confusion, no more stress. Take control of your finances and file your taxes with confidence.

Embroidery is an art form that brings patterns to life with every stitch, and this course offers a fantastic opportunity to explore the world of needle and thread from the comfort of your own home. Whether you're looking to create personalised gifts, embellish your wardrobe, or simply discover a new hobby, this course will guide you through everything you need to know. From learning the basic stitches to understanding fabric types, we’ll walk you through each step, ensuring that you feel confident as you progress. In this online course, we focus on developing your understanding of the essentials while keeping things fun and accessible. You'll discover how to create beautiful designs, experiment with colours, and find your own creative flair. With easy-to-follow lessons, this course is designed for anyone keen to develop a love for embroidery, regardless of skill level. Plus, no need for any in-person instruction—learn at your own pace, anytime, anywhere. Get ready to make your designs come alive, one stitch at a time! Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Embroidery Module 02: Fundamentals of Stitches Module 03: Designing Your First Embroidery Project Module 04: Stitching Your First Project Module 05: Introduction to Special Techniques Module 06: Taking Your Skills Further Learning Outcomes: Master fundamental embroidery stitches for versatile project execution. Demonstrate proficiency in designing and stitching embroidery projects independently. Explore and apply special techniques to enhance your embroidery repertoire. Develop the ability to conceptualise and execute unique embroidery designs. Acquire the skills to tackle complex embroidery projects with confidence. Cultivate creativity and precision, elevating your embroidery craftsmanship. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Beginners seeking a creative outlet. Individuals interested in textile arts. Craft enthusiasts looking to develop new skills. Those with a passion for DIY projects. Artists wanting to expand their medium. Anyone desiring a therapeutic and meditative hobby. Homemakers looking to add a personal touch to their decor. Individuals aiming to explore a traditional and timeless craft. Career path Textile Artist Craft Instructor Handicraft Designer Embroidery Blogger/Influencer Artisanal Home Decor Entrepreneur Embroidery Workshop Facilitator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you ready to dive into the world of recruitment? Our Recruitment Consultant Basics Course is designed to give you a solid understanding of the key elements needed for success in this fast-paced industry. Whether you're looking to begin your journey or refine your skills, this course covers everything you need to know. From the initial stages of recruitment to managing client relationships, we ensure that you build a foundation that prepares you for the challenges of the job market. Throughout the course, you'll explore the strategies that top recruitment consultants use to match candidates with the right roles, while managing expectations and ensuring a smooth process. Gain insights into client management, effective interviewing techniques, and the ins and outs of the recruitment lifecycle. This course is tailored to suit anyone looking to understand the core principles of recruitment and develop the essential skills for effective consultant work. With a clear, structured approach, we make sure you’re equipped with the knowledge to confidently pursue opportunities in the recruitment field. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Recruitment Consulting Module 02: Recruitment Process and Strategies Module 03: Candidate Assessment and Selection Module 04: Building Client and Candidate Relationships Module 05: Recruitment Strategies and Best Practices Module 06: Leveraging Technology in Recruitment Module 07: Legal and Ethical Considerations in Recruitment Module 08: Executive Search and Headhunting Module 09: International Recruitment and Global Talent Acquisition Learning Outcomes: Execute effective candidate assessment and selection techniques. Develop robust client and candidate relationships. Implement advanced recruitment strategies and best practices. Leverage technology proficiently within the recruitment process. Navigate legal and ethical considerations with confidence. Demonstrate expertise in executive search and global talent acquisition. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Recruitment Consultants Human Resources Professionals Talent Acquisition Specialists Career Changers Interested in Recruitment Business and Management Graduates Individuals Seeking Global Recruitment Knowledge Professionals Looking to Enhance Recruitment Strategies Those Pursuing a Career in Executive Search Career path Recruitment Consultant Talent Acquisition Manager HR Business Partner Executive Search Consultant International Recruitment Specialist Staffing Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

11 in 1 Touch Typing, Audio Typing, Minute Taking, Secretarial & Shorthand Bundle Touch Typing is an essential skill for modern-day computer operators. If you frequently need to type lengthy content in your workplace, then you must acquire Touch Typing and Audio Typing skills. In the UK, administrative and secretarial roles are integral to the smooth operation of any organization, with over 3.1 million people employed in these fields. This bundle is designed to equip you with essential skills that will set you apart in the competitive job market. So, get right in! The "Touch Typing, Audio Typing, Minute Taking, Secretarial & Shorthand" course bundle offers a comprehensive curriculum that covers a wide range of skills required for administrative excellence. Starting with a Touch Typing Masterclass, you will develop speed and accuracy in typing. Transcription Training and Minute Taking courses will enhance your ability to document and manage information effectively. The bundle also includes courses in Admin, Secretarial & PA skills, Office Admin and Receptionist Skills, and Complete Microsoft Word to ensure you are proficient in essential software and administrative tasks. This Touch Typing, Audio Typing, Minute Taking, Secretarial & Shorthand bundle consists of 11 courses. Course 01: Touch Typing Masterclass Course 02: Transcription Training Course 03: Minute Taking Course 04: Admin, Secretarial & PA Course 05: Office Admin and Receptionist Skills Course 06: Complete Microsoft Word Course 07: Email Writing Training Course 08: Copywriting Course 09: Newspaper Journalism & Report Writing Course 10: Team Management Course 11: Time Management Elevate your career with the "Touch Typing, Audio Typing, Minute Taking, Secretarial & Shorthand" bundle. This program not only enhances your technical skills but also develops your communication, organisational, and management abilities. Enrol today and take the first step towards becoming a highly skilled and sought-after professional in the business world! Learning Outcome of Touch Typing, Audio Typing, Minute Taking, Secretarial & Shorthand bundle Master touch typing with speed and accuracy for efficient data entry. Develop advanced transcription and minute-taking skills for effective documentation. Gain proficiency in essential administrative and secretarial tasks. Improve communication skills through email writing, copywriting, and report writing. Enhance time management, performance management, and team management capabilities. Learn workplace safety, business etiquette, and confidentiality best practices. With our Touch Typing, Audio Typing, Minute Taking, Secretarial & Shorthand exclusive bundle you will get PDF Certificate, PDF Transcript and Digital Student ID Card (worth £50) Absolutely FREE! Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support So enrol now in this Touch Typing, Audio typing, Minute Taking, Secretarial & Shorthand Today to advance your career! Start your learning journey straight away! This diploma offers learners the opportunity to acquire a Certificate that is highly valued in the field of Touch Typing. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Touch Typing setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Touch Typing-related fields, impacting their Touch Typing experiences and long-term development. Course Curriculum Course 01: Touch Typing Masterclass Module 01: Introduction Module 02: How To Set Up Your Computer Module 03: How To Type The Letters F And J Module 04: How To Type The Letters D And K Module 05: How To Type The Letters S And L Module 06: How To Type The Letter A And ; (Semicolon) Module 07: How To Type The Letters E And I Module 08: How To Type The Letters R And U Module 09: How To Type The Letters T And O Module 10: How To Type CAPITAL Letters Module 11: How To Type The Letter C And , (Comma) Module 12: How To Type The Letters G And H Module 13: How To Type The Letters N And V Module 14: How To Type The Letters W And M Module 15: How To Type The Letters Q And P Module 16: How To Type The Letters B And Y Module 17: How To Type The Letters Z And X Module 18: How To Type Colon And Semicolon Module 19: How To Type Full Stop And Comma Module 20: How To Type Question Mark And Exclamation Mark Module 21: How To Type Dash, Parentheses And Quotation Marks Course 02: Transcription Training Module 01: Introduction Module 02: Transcription Comprehension Module 03: A Comprehension Example Module 04: Transcription Accuracy Module 05: Accuracy Examples Module 06: Common Homophones Module 07: Transcription Formatting Module 08: Speaker Labeling Module 09: Spelling Module 10: Advanced Module Module 11: Useful Transcription Tools Module 12: Where & How to Find Transcription Opportunities Course 03: Minute Taking Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence =========>>>>> And 08 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously, it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring secretaries Administrative assistants Office managers Personal assistants Receptionists Business professionals Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Secretary: £20,000 - £30,000 Administrative Assistant: £18,000 - £28,000 Office Manager: £25,000 - £40,000 Personal Assistant: £22,000 - £35,000 Receptionist: £16,000 - £24,000 Transcriptionist: £18,000 - £30,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited e-Certificate - Free Enrolment Letter - Free Student ID Card - Free CPD Accredited Hard Copy Certificate Hard copy certificate - Included Upon completion of the course, you can order a Free Hard Copy Certificate Accredited by CPD QS, accepted throughout the UK and internationally. If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.