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Telemarketing & TeleSales Training

Telemarketing & TeleSales Training

By Online Training Academy

5.0(7)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 4 hours

  • All levels

Description

Master the art of tele-sales with our comprehensive Telemarketing & TeleSales Training course. Whether you're new to the field or seeking to enhance your skills, this program equips you with essential techniques and strategies to excel in telephone-based sales environments.

Key Features:

  • CPD Certified

  • Free Certificate

  • Developed by Specialist

  • Lifetime Access

This Telemarketing & TeleSales Training course is designed to equip learners with the essential skills needed for successful telephone sales. Participants will learn the fundamentals of telemarketing and how to become effective sales experts. They will discover how to prepare for and structure sales calls, ensuring a professional and persuasive approach. The course covers vital communication techniques, including using the right words and phrases to engage potential customers. Learners will gain strategies to elevate their sales performance and expand their earnings.

The course also addresses how to handle rejection and objections confidently, and provides proven methods for closing sales and securing commitments. Overall, this training aims to build the confidence and competence needed to excel in telephone sales, enhancing both individual performance and business success.

Course Curriculum

  • Module 01: Introduction to Tele Sales Executive Training

  • Module 02: All About Telemarketing

  • Module 03: Prospective Telephone-Sales Expert

  • Module 04: Preparing The Call

  • Module 05: Opening The Call

  • Module 06: Structuring The Call

  • Module 07: Verbal Communication Skills

  • Module 08: The Right Words and Phrases to Use on a Sales Call

  • Module 09: Elevate Sales on Telephone

  • Module 10: Increasing your Earnings by Expanding Sales

  • Module 11: Dealing with Rejection

  • Module 12: Dealing with Objections

  • Module 13: Closing the Sale Gaining Commitment

  • Module 14: Close a Sale Call

Learning Outcomes:

  • Understand the fundamentals of telemarketing and sales strategies.

  • Master the art of preparing and opening sales calls.

  • Develop effective verbal communication skills for sales success.

  • Utilise key phrases and words to enhance telephone sales.

  • Overcome objections and handle rejection professionally.

  • Close sales calls with confidence and gain customer commitment.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

  • Aspiring telemarketing executives.

  • Sales professionals seeking improvement.

  • Customer service representatives.

  • Business development managers.

  • Entrepreneurs enhancing their sales techniques.

Career path

  • Telemarketing Executive

  • Sales Consultant

  • Customer Service Representative

  • Business Development Manager

  • Inside Sales Representative

  • Account Manager

Certificates

Digital certificate

Digital certificate - Included

Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Frequently Asked Questions

  • Is this a live course?

    No, this is a fully online self-paced course, allowing you to complete it at your convenience, anytime, anywhere.

  • How do I access this course?

    Once you purchase the ticket, we will assign you to the course within 48 hours and send your login details via email.

  • How long does it take to complete this course?

    This is a self-paced course, so you can work through the material at your own speed.

  • Will I receive a certificate?

    Yes, we provide both a digital and a hard copy certificate free of charge. However, Hardcopy Certificate shipping costs apply—£3.99 within the UK and £10 for international addresses.

  • Can I revisit the course after I have completed it?

    Yes, you will have lifetime access to the course and can revisit it anytime.

  • Is this course suitable for beginners?

    Yes, this course is designed for beginners, and no prior knowledge is required.

  • What if I need support during the course?

    You will receive 24/7 learning assistance throughout your course.

  • Do I need any special equipment or devices?

    No, you don’t need any special equipment. The course is self-paced and accessible on a laptop, tablet, or smartphone.

About The Provider

Online Training Academy

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