1077 Confidence courses in Exeter delivered Live Online

Course Overview This Personal Assistant (PA) course is designed to provide learners with essential skills and knowledge to excel in a variety of administrative roles. Covering everything from business communication to organisational skills, this course ensures learners are equipped to manage office duties efficiently, support executives, and contribute to the smooth running of an organisation. By completing this course, learners will gain a solid understanding of the core functions of a PA, enabling them to confidently take on responsibilities in any professional setting. Course Description The course delves into key areas including business telephone etiquette, managing travel arrangements, organising meetings, and developing effective communication skills. Learners will explore the nuances of record-keeping, minute-taking, and scheduling, essential for ensuring a well-structured office environment. With a strong emphasis on time management, organisational skills, and business writing, this course prepares learners to confidently manage multiple tasks and responsibilities in fast-paced work environments. By the end, learners will have developed the ability to enhance productivity and support executive operations effectively. Course Modules Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Introduction to Minute Writing Module 16: Preparation for Minute Taking Module 17: The Meeting Structure Module 18: Minute Meeting, Decision and Action Module 19: Roles and Responsibility of Minute Taker Module 20: Tips for Minute Taking Module 21: Technology in Minute Taking Module 22: Building Confidence (See full curriculum) Who is this course for? Individuals seeking to enhance their administrative skills. Professionals aiming to advance their career as a Personal Assistant. Beginners with an interest in office management and administrative roles. Anyone interested in developing organisational and communication skills. Career Path Personal Assistant Executive Assistant Administrative Assistant Office Manager Office Administrator Executive Support Specialist

About this Training Course Asset maintenance and equipment reliability teams play a significant role to ensure that there is no room for downtime and losses in production. They are often recognised for their contribution and ability to keep assets running productively in today's organisations. This 4 full-day Certificate in Asset Management course will provide those involved in Asset Management with a full explanation of the key processes to manage assets across their lifecycle. This course has been designed to equip participants with practical skills to take back to work. This course enables participants to ensure their organisation's assets are realising their full value in support of the organisation's objectives. Accredited by the Institute of Asset Management (IAM), this course will prepare participants to sit for the IAM Asset Management Certificate qualification. The IAM exam is offered as an option for participants of this course. Training Objectives Upon completion of this course, the participants will be able to: Understand the key principles, tools and terminology of Asset Management, and demonstrate how it will benefit their organisation Gain familiarity in the application of ISO 55000 in practice Access a range of models that will support the implementation of asset management in their organisation Have their understanding of Asset Management tools and concepts assessed Learn new Asset Management skills and models that will enhance their current performance Be better prepared for the Institute of Asset Management (IAM) Certificate Examination Target Audience This course will benefit maintenance managers, operations managers, asset managers and reliability professionals, planners and functional specialists. It will also be useful for facilities engineers, supervisors/managers and structural engineers/supervisors/ and managers. Course Level Basic or Foundation Training Methods Other than world-class visuals and slides, this course will include a high level of interaction between the facilitator and participants and group discussion among the participants themselves. There will be a number of exercises & quizzes to demonstrate key points and to give participants the chance to apply learning and appreciate key aspects of best practice. Participants will also have the chance to share examples from their own experience, discuss real problems they are facing and develop actions for improvement when they return to work. Trainer Your expert course leader is a is a highly experienced in maintenance and turnaround specialist. He is a Chartered Mechanical Engineer, having spent 19 years working for BP in engineering, maintenance and turnaround management roles. During this time, he worked on plants at all ages in the lifecycle, from construction, commissioning and operating new assets to maintaining aging assets and decommissioning. He has taken roles in Projects, Human Resources and Integrity Management which give real breadth to his approach. He also specialized in Continuous Improvement, gaining the award of International Petrochemical Coach of the year. He stays up to date with the latest industrial developments through his consulting support for major clients. He is also the Asset Management lead and a VILT specialist, having delivered over 70 days of VILT training in the last year. He has an engaging style and will bring his current industrial experience, proficiency of VILT techniques and diverse content, gathered from a comprehensive training portfolio, to deliver a distinctive training experience. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Influencing and Negotiating Certification Course Overview This Influencing and Negotiating Certification course equips learners with key skills essential for navigating the complexities of influence and negotiation in various professional contexts. Through in-depth exploration of strategic techniques, participants will gain the confidence to manage negotiations, shape outcomes, and exert influence effectively. The course will provide valuable insights into psychological principles and tactics that support decision-making and conflict resolution. Learners will emerge with enhanced skills for negotiating, persuading, and collaborating in both individual and group settings, making them better suited for leadership and managerial roles. Course Description In this Influencing and Negotiating Certification, learners will delve into core concepts surrounding the art of influence and negotiation. Topics covered include understanding different negotiation styles, building rapport, persuading others, and resolving conflicts while maintaining positive relationships. The course provides an understanding of the psychological dynamics at play in negotiations, focusing on strategies to overcome barriers and reach mutually beneficial agreements. By completing the course, learners will develop the ability to negotiate confidently, influence stakeholders, and resolve disputes effectively. Participants will gain a thorough grounding in the theories and models of negotiation, which they can apply across different sectors and scenarios. Influencing and Negotiating Certification Curriculum Module 01: Influencing Module 02: Negotiating (See full curriculum) Who is this course for? Individuals seeking to enhance their communication and persuasion skills Professionals aiming to advance in management or leadership roles Beginners with an interest in improving their negotiation capabilities Anyone looking to develop strategies for better decision-making and conflict resolution Career Path Negotiation Specialist Sales Manager Project Manager Business Consultant Account Manager Human Resources Specialist

Anger Management and Conflict Resolution Program Course Overview: The "Anger Management and Conflict Resolution Program" equips learners with essential skills to handle difficult situations with emotional intelligence and effective communication. This course focuses on managing anger and resolving conflicts in personal and professional settings. Learners will explore key strategies for recognising emotional triggers, adopting healthier coping mechanisms, and improving interpersonal relationships. By the end of the program, participants will be able to approach challenging situations calmly and with a clear focus, improving their overall emotional well-being and reducing stress. Course Description: This comprehensive course covers core concepts of anger management, conflict resolution, and emotional control. Learners will delve into techniques for identifying triggers, understanding the roots of anger, and developing effective strategies for conflict resolution. The course also addresses improving communication, active listening, and assertiveness skills. Participants will learn how to navigate workplace and personal conflicts, creating more harmonious environments. Through interactive modules, they will acquire the tools to de-escalate tense situations, promoting peace and cooperation in all areas of life. By the course's conclusion, learners will gain confidence in managing emotions and resolving conflicts with greater efficiency. Anger Management and Conflict Resolution Program Curriculum: Module 01: Anger Management Module 1 Module 03: Anger Management Module 2 Module 03: Anger Management Module 3 (See full curriculum) Who is this course for? Individuals seeking to improve emotional control in daily life. Professionals aiming to enhance their conflict management skills. Beginners with an interest in emotional intelligence and personal development. Managers and team leaders who want to foster a harmonious workplace. Career Path Conflict Resolution Specialist Human Resources Manager Customer Service Manager Mental Health Support Worker Team Leader or Supervisor

Project Planning for Everyone Course Overview: "Project Planning for Everyone" is designed to provide learners with the essential skills required to plan and manage projects effectively. This course covers the fundamental concepts of project planning, including the use of MS Projects for task management, data entry, and creating timelines. By the end of the course, learners will be equipped with the knowledge and confidence to plan projects efficiently, track progress, and ensure successful project delivery. Whether you’re new to project management or looking to refine your skills, this course offers practical value for all learners. Course Description: This course offers an in-depth introduction to project planning, with a focus on using MS Projects as a tool for creating project plans and tracking their progress. Learners will explore basic MS Projects features, including creating tasks, setting deadlines, and entering project data. The course progresses into more complex aspects, such as resource management and task dependencies, providing learners with a comprehensive understanding of project planning. The course includes a structured learning experience with clear objectives, enabling learners to build the skills necessary for effective project management. Upon completion, learners will have a solid foundation in project planning, ready to apply their skills in various professional settings. Project Planning for Everyone Curriculum: Module 01: Introduction Module 02: Basic M S Projects Module 03: Data Entry in MS Projects (See full curriculum) Who is this course for? Individuals seeking to improve their project management skills Professionals aiming to enhance their career development in project planning Beginners with an interest in project management and MS Projects Those interested in working within project management teams or handling individual projects Career Path: Project Manager Project Coordinator Operations Manager Scheduling Coordinator Team Leader in project-based industries

Martial Arts First Aid Course Course Overview The Martial Arts First Aid Course provides essential knowledge and skills to manage medical situations in martial arts environments. It equips learners with the necessary tools to assess and respond to both minor and major injuries effectively. The course is designed for anyone involved in martial arts, from instructors to enthusiasts, ensuring they can provide first aid with confidence and accuracy. Learners will gain an understanding of emergency procedures, common injuries, and the best approaches to safeguarding participants in martial arts settings. Course Description This course covers a range of crucial first aid topics, including the proper methods for initial assessment, CPR, managing common injuries, and handling major medical emergencies. Learners will gain a comprehensive understanding of martial arts-related injuries and how to manage them, from bruises and sprains to life-threatening conditions. The course also focuses on injury prevention strategies and the precautions needed to ensure safety during training. By completing this course, learners will be well-equipped to respond to emergency situations in a martial arts environment, supporting both immediate care and long-term recovery. Martial Arts First Aid Course Curriculum Module 01: Introduction to Martial Arts First Aid Module 02: Initial Assessment Module 03: CPR & Recovery Position Module 04: Common Injuries Module 05: Major Injuries Module 06: Medical Emergencies Module 07: Injury Prevention Module 08: Things to Keep in Mind (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of first aid in martial arts. Professionals aiming to improve safety measures in martial arts training. Beginners with an interest in martial arts and emergency response. Coaches and instructors wishing to ensure a safer environment for their students. Career Path Martial Arts Instructor First Aid Trainer Sports Therapist Safety Coordinator in Sports Emergency Medical Responder

Email Marketing for Beginners Course Overview This introductory course provides learners with a comprehensive understanding of email marketing, designed to equip them with the foundational skills necessary for effective campaigns. Covering key aspects of email list building, copywriting, and automation, the course offers practical insights into how email marketing drives engagement and conversions. By the end of the course, learners will gain confidence in creating and managing email campaigns, using analytics to measure their success, and maintaining an organised and responsive email list. Course Description In this course, learners will explore the essential components of email marketing, starting with a broad overview of online marketing strategies. The course then focuses on the art of building and using an email list, followed by crafting compelling email copy that resonates with audiences. Learners will gain knowledge in email analytics and automation tools, helping them streamline campaigns for better efficiency and results. Additionally, maintaining an email list through surveys will be covered, ensuring it remains relevant and responsive. Upon completion, learners will be proficient in setting up, managing, and optimising email marketing campaigns. Email Marketing for Beginners Curriculum Module 01: Introduction to the Course Module 02: Online Marketing – An Overview Module 03: Building Your Email List Module 04: Using Your Email List Module 05: Email Copywriting Module 06: Email Analytics & Automation Module 07: Maintaining Your Email List Using Surveys Module 08: Summary (See full curriculum) Who is this course for? Individuals seeking to understand the fundamentals of email marketing. Professionals aiming to enhance their digital marketing skills. Beginners with an interest in online marketing and customer engagement. Entrepreneurs looking to improve their customer communication strategies. Career Path Digital Marketing Specialist Email Marketing Manager Content Marketing Strategist Marketing Campaign Coordinator Communications Officer

Leadership and Management Essential Skill Course Overview: The "Leadership and Management Essential Skill" course provides an in-depth exploration of key concepts, strategies, and tools essential for effective leadership and management. Learners will gain a comprehensive understanding of leadership theories, management principles, and the critical differences between the two. Designed for those seeking to enhance their managerial expertise, the course delves into leadership styles, their impact, and the common challenges leaders face. By completing this course, participants will be equipped to lead teams with confidence, make informed decisions, and effectively manage diverse challenges in the workplace. Course Description: This course covers a range of topics that are fundamental to leadership and management. Learners will explore core management principles, including decision-making and organisational strategies, and apply leadership theories to real-world scenarios. The course also examines the differences between leadership and management and provides insight into the obstacles leaders face, such as resistance to change and conflict resolution. Various leadership styles will be discussed, along with their impacts on team dynamics and the importance of mentoring. Upon completion, learners will possess a strong foundation in both leadership and management, enabling them to apply their knowledge to various professional environments. Leadership and Management Essential Skill Curriculum: Module 01: Principles of Management Module 02: Applied Theories on Leadership Module 03: Leadership and Management Differences & Applications Module 04: Obstacles in Leadership and Management Module 05: Different Leadership Styles Module 06: Impact of Different Leadership Style and Mentoring (See full curriculum) Who is this course for? Individuals seeking to develop leadership capabilities. Professionals aiming to advance in management roles. Beginners with an interest in leadership or management. Anyone looking to improve team and organisational performance. Career Path: Team Leader Project Manager Department Head Operations Manager Senior Executive Leadership Consultant

Deep Tissue Massage Therapy Course Overview: This Deep Tissue Massage Therapy course offers learners a comprehensive understanding of deep tissue massage techniques and their therapeutic benefits. Covering essential massage strokes, full-body sequences, and detailed methodologies, the course provides the skills necessary to perform effective treatments that address muscle tension and stress. Learners will develop a solid foundation in massage therapy, enabling them to apply their knowledge in real-world settings. Upon completion, participants will be equipped with the expertise to confidently practice deep tissue massage and potentially enhance their career prospects in the health and wellness sector. Course Description: In this course, learners will explore the key techniques of deep tissue massage, starting with an introduction to the basic principles of massage therapy. The course covers a range of massage strokes, including both correct and incorrect methods, ensuring participants understand the importance of precision in each movement. Learners will also delve into the structure of a full-body deep tissue massage, alongside an organised sequence that ensures effective results. The course is designed to enhance knowledge of therapeutic practices, helping learners to confidently carry out treatments that support relaxation and muscle recovery. By the end, participants will be able to perform a deep tissue massage sequence with confidence, improving both their skill set and therapeutic approach. Deep Tissue Massage Therapy Curriculum: Module 01: Introduction Module 02: The Massage Strokes – Correct and Incorrect Ways Module 03: Full Body Deep Tissue Massage Module 04: Full Massage Sequence (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of massage therapy. Professionals aiming to expand their skill set in the wellness industry. Beginners with an interest in developing massage therapy expertise. Those pursuing a career in health and wellness practices. Career Path: Massage Therapist Health and Wellness Coach Spa Therapist Sports Massage Specialist Wellness Centre Staff

Sage 50 Payroll Complete Course Course Overview: The "Sage 50 Payroll Complete Course" is designed to provide a thorough understanding of payroll processing using Sage 50 software. It covers everything from the basics to intermediate-level payroll management, enabling learners to confidently handle payroll operations. This course is ideal for those looking to enhance their payroll skills and streamline processes in line with UK regulations. Learners will gain essential knowledge on managing employee records, tax calculations, and statutory deductions, providing them with the tools to ensure accuracy and compliance. By the end of the course, participants will be equipped to manage payroll functions efficiently, saving time and reducing errors, making them invaluable assets to any organisation. Course Description: This course offers in-depth coverage of Sage 50 Payroll, starting with essential payroll concepts and progressing to intermediate-level skills. Learners will explore topics such as setting up and maintaining employee records, calculating PAYE, National Insurance, and pension contributions, as well as processing holiday pay, sick leave, and other statutory deductions. The course is structured to help learners understand the complexities of payroll management, ensuring they can apply the knowledge in real-world scenarios. Throughout, learners will gain the confidence to navigate Sage 50 Payroll software and understand the payroll process within a UK context, adhering to current laws and regulations. Sage 50 Payroll Complete Course Curriculum: Module 01: Sage 50 Payroll For Beginners Module 02: Sage 50 Payroll Intermediate Level (See full curriculum) Who is this course for? Individuals seeking to gain proficiency in payroll management. Professionals aiming to advance their career in payroll administration. Beginners with an interest in payroll or accounting roles. Anyone looking to understand UK payroll processes. Career Path: Payroll Administrator Payroll Manager HR Officer Accounts Assistant Finance Officer