Personal Assistant (PA)

Description

Course Overview
This Personal Assistant (PA) course is designed to provide learners with essential skills and knowledge to excel in a variety of administrative roles. Covering everything from business communication to organisational skills, this course ensures learners are equipped to manage office duties efficiently, support executives, and contribute to the smooth running of an organisation. By completing this course, learners will gain a solid understanding of the core functions of a PA, enabling them to confidently take on responsibilities in any professional setting.

Course Description
The course delves into key areas including business telephone etiquette, managing travel arrangements, organising meetings, and developing effective communication skills. Learners will explore the nuances of record-keeping, minute-taking, and scheduling, essential for ensuring a well-structured office environment. With a strong emphasis on time management, organisational skills, and business writing, this course prepares learners to confidently manage multiple tasks and responsibilities in fast-paced work environments. By the end, learners will have developed the ability to enhance productivity and support executive operations effectively.

Course Modules
Module 01: Introduction to Personal Assistant
Module 02: Business Telephone Skills
Module 03: Representing Your Boss and Company
Module 04: Mail Services and Shipping
Module 05: Travel Arrangements
Module 06: Organising Meetings and Conferences
Module 07: Time Management
Module 08: Record Keeping and Filing Systems
Module 09: Business Writing Skills
Module 10: Organisational Skills
Module 11: Communication Skills
Module 12: Customer Service
Module 13: Effective Planning and Scheduling
Module 14: Invoicing/Petty Cash
Module 15: Introduction to Minute Writing
Module 16: Preparation for Minute Taking
Module 17: The Meeting Structure
Module 18: Minute Meeting, Decision and Action
Module 19: Roles and Responsibility of Minute Taker
Module 20: Tips for Minute Taking
Module 21: Technology in Minute Taking
Module 22: Building Confidence
(See full curriculum)

Who is this course for?

Career Path