10206 Communication courses

Office and Reception Management Certification It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills. Demonstrating organisational competence in this field opens doors to advancing an employee's career in the business. This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment. The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career. What's Covered in the Course? The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations. The office receptionist performs a vital role as the 'face of the business', creating a first impression that influences visitors' perceptions of the organisation's culture. Communication skills, teamwork and office administrative systems, basic financial management - managing petty cash and office supplies - are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing. As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities. Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices. The use - and abuse - of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field. The team member will learn: How to handle staff and understand their performance; The legal side of various policies and health and safety; Communication; How to deal with customers and colleagues; Financial aspects: petty cash and office supplies; Office layouts; The art of delegation; Social media; How to handle meetings, including chairing them. What are the Benefits of the Course? There are a number of clear benefits of completing this Office & Reception Management certificate, including: A professional front-line receptionist improves the image of your business; The ability to study at the employee's pace and in the comfort of their own home; Easy internet-based access to study material on any device; Short, sharp, structured organisation of learning materials; Industry-approved certification.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Advanced Listening Skills Workshop for People Leaders, Management, Mental Health First Aiders - 3 Hour Online Workshop

Customer Service: Customer Service Course Online Are you looking to enrich your telephone etiquette skills? Join our Customer Service: Customer Service Course to master the art of useful contact over the phone. This Customer Service Course teaches all the aspects of phone etiquette and using proper phone language. The Customer Service: Customer Service Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Customer Service Course. Through the Customer Service Course, handling rude or angry callers. Moreover, Customer Service Course describes handling interoffice calls and voicemail messages. This Customer Service Course is helpful for correcting poor telephone etiquette and wrapping up. Enrol this Customer Service: Customer Service Course to empower your skills and expertise! Learning Outcomes of Customer Service: Customer Service Course After completing this Customer Service: Customer Service Course, you will be able to: Understand various aspects of phone etiquette via Customer Service Course. This Customer Service Course describes how to use proper phone language. Customer Service Course explains how to handle inbound and outbound calls. You can learn how to eliminate phone distractions through the Customer Service Course. Know how to handle rude or angry callers and much more with the help of this Customer Service Course. Main Course: Telephone-Etiquette Course Free Courses are including with this Customer Service: Customer Service Course Customer Service Course, We Offer a free Close Protection Course Special Offers of this Customer Service: Customer Service Course This Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service Course Instant access to this Customer Service Course Get FREE Tutor Support to this Customer Service Course Customer Service: Customer Service Course Online Giving students a solid understanding of the foundations of first-rate customer service is the aim of the Customer Service: Customer Service course. This customer service course provides guidance on how to resolve complaints, win back customers, and deal with challenging circumstances. By enrolling in this Customer Service: Customer Service course, you will also learn how to control your stress when dealing with difficult clients. After completing the Customer Service: Customer Service course, you'll know more about how to effectively communicate with clients and comprehend their needs. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is perfect for students, business experts or stay-at-home parents. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements. To join in our Customer Service: Customer Service Course, you must have a strong command of the English language. To successfully complete our Customer Service: Customer Service Course, you must be vivacious and self driven. To complete our Customer Service: Customer Service Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Customer Service: Customer Service Course. Career path Customer Service: Customer Service Course Online After completing this Customer Service: Customer Service Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

Workplace Problem Solving Approved Online Training

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Enhance your skills and boost your career prospects with our comprehensive Procurement Administrator Course. With a range of courses covering supply chain management, product management, quality management, import/export processing, operations and maintenance management, cost control process and management, transport and logistics management, warehouse safety training, and manual handling training, this bundle is designed to provide you with the knowledge and expertise needed to excel in the procurement field. The first course in this bundle is QLS-endorsed, and upon completion, you will receive a QLS hardcopy certificate for free, adding value to your credentials. In addition, the remaining 10 courses are CPD-QS accredited, ensuring that you receive high-quality training that is recognised by industry professionals. Learn how to streamline procurement processes, optimise supply chain operations, manage product portfolios, implement quality management systems, and ensure compliance with import/export regulations. Gain valuable insights into cost control, transportation, logistics, warehouse safety, and manual handling techniques. With relevant content, this course bundle will equip you with the skills needed to excel in the procurement field and meet the demands of the job market. With the current job market trends, the demand for qualified procurement administrators is on the rise. By completing this comprehensive course bundle, you will gain a competitive edge in the job market and enhance your career prospects. So, whether you are a beginner looking to enter the procurement field or an experienced professional looking to upskill, this course bundle is tailored for you. This Procurement Administrator Bundle Package includes: Course 01: Diploma in Procurement Administrator at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Supply Chain Management Course Course 02: Product Management Course 03: Complete Quality Management Course 04: Import/Export Processing Course 05: Operations and Maintenance Manager Course 06: Cost Control Process and Management Course 07: Transport and Logistics Management Course 08: Warehouse Safety Training Course 09: Manual Handling Training Course 10: Complete Communication Skills Master Class Why Prefer This Procurement Administrator Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Procurement Administrator bundle courses, you will be able to learn: Upon completion of the Procurement Administrator Course, you will be able to: Streamline procurement processes and optimise supply chain operations Manage product portfolios and implement quality management systems Ensure compliance with import/export regulations and manage transportation and logistics Implement cost control processes and manage warehouse safety Master manual handling techniques and best practices Understand the role of operations and maintenance management in procurement Enhance your skills in supply chain management and product management ***Curriculum breakdown of Procurement Administrator*** Module 01: Supply Chain Basics Module 02: Role of Procurement in an Organisation Module 03: The Purchasing Cycle Module 04: Purchasing Toolkits Module 05: Managing Competitive Bids Module 06: Quality Management Module 07: Supplier Relationship Management Module 08: Analysing and Reducing Risk in the Supply Chain Module 09: Improving Efficiency and Accuracy Module 10: Category Management Module 11: Inventory Management Module 12: E-Procurement Module 13: Communication Skills Module 14: Customer Service How is the Procurement Administrator Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive course bundle is ideal for: Beginners looking to enter the procurement field Procurement administrators looking to upskill and enhance their knowledge Supply chain professionals seeking to expand their skill set Product managers looking to gain insights into procurement processes Professionals working in logistics, transportation, and warehousing industries Career path This bundle will give you an edge in various professions, such as Procurement Administrator Supply Chain Manager Operations Manager Logistics Coordinator Warehouse Manager Product Manager Quality Control Manager According to industry statistics professionals in these roles can earn competitive salaries ranging from £30,000 to £70,000 per year, depending on their level of experience and expertise Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Procurement Administrator at QLS Level 5 Hard copy certificate - Included

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Business Administration Now Hi, business enthusiast! When launching a new venture, understanding the fundamentals of Business Administration is crucial to your success. What’s the first thing you need to know? It’s the golden rule for running a thriving business! Embark on your journey to becoming a successful entrepreneur with the Business Administration Level 3 Diploma. This comprehensive course offers an in-depth exploration of Business Administration, providing you with the essential skills and knowledge to excel in various business settings. Enrolling in this Business Administration course is an excellent way to gain a solid foundation in business management and direction. Discover how effective business administration can pave the way for a range of careers with strong growth potential. Whether you're interested in health care management, business management, finance, accounting, or marketing, the skills you acquire will be invaluable in navigating these fields. Our structured bundle includes multiple in-depth courses designed to offer a rich and flexible learning experience. By immersing yourself in this comprehensive Business Administration program, you'll be well-prepared to take on diverse business challenges and make informed decisions. Start your journey today and equip yourself with the expertise needed for a successful career in Business Administration. Along with this Business Administration Bundle, you will get original hardcopy certificates, a transcript and a student ID card. Courses are included in this Bundle: Course 01: Business Administration Level 3 Course 02: Employment Law Level 3 Course 03: Introduction to Accounting Course 04: Level 3 Xero Training Course 05: Business Analysis Level 3 Course 06: GDPR Course 07: Level 3- Project Management Course 08: Customer Relationship Management Course 09:Team Management Course 10: Effective Communication Skills Diploma Course 11: Professional Bookkeeping Course Key Features of the Course FREE Business Administration Level 3 Diploma CPD-accredited certificate Get a free student ID card with Business Administration Level 3 Diploma training (£10 applicable for international delivery) Lifetime access to the Business Administration Level 3 Diploma course materials The Business Administration Level 3 Diploma program comes with 24/7 tutor support Get instant access to this Business Administration Level 3 Diploma course Learn Business Administration Level 3 Diploma training from anywhere in the world The Business Administration Level 3 Diploma training is affordable and simple to understand The Business Administration Level 3 Diploma training is entirely online Learning Outcomes Acquaint yourself on how to represent your boss and company to bring your success to new heights. Earn the skills of an effective administrator to recruit employees, conduct department meetings successfully, and engage with higher management. Strengthen your business writing skills, communication skills and telephone skills. Get the chance to broaden organising skills to schedule meetings and conferences as well as become punctual. Keep track of records and successfully file systems to avoid unnecessary turmoil for your organisation. Demonstrate the capacity to undertake rigorous secondary research on challenges, whether general business or company functions. Demonstrate the ability to apply broad management knowledge in real-world scenarios. Learn how to handle mail services and shipping and travel related arrangements skillfully. Course Curriculum: Course 01: Business Administration Level 3 Representing Your Boss and Company Skills of an Effective Administrator Business Writing Skills Communication Skills Business Telephone Skills Mail Services and Shipping Travel Arrangements Organising Meetings and Conferences Time Management Record Keeping and Filing Systems Effective Planning and Scheduling ---------------Other Courses Are--------------- Course 02: Employment Law Level 3 Course 03: Introduction to Accounting Course 04: Level 3 Xero Training Course 05: Business Analysis Level 3 Course 06: GDPR Course 07: Level 3- Project Management Course 08: Customer Service Management Course 09: Course 10: Effective Communication Skills Diploma Course 11: Professional Bookkeeping Course How will I get my Certificate? After successfully completing the Business Administration course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Business Administration bundle. Requirements This Business Administration course has been designed to be fully compatible with tablets and smartphones. Career path Upon completing this course bundle, you may pursue the following career paths: Business administrator (£20,000 - £30,000 per year) Business analyst (£25,000 - £35,000 per year) Project manager (£30,000 - £40,000 per year) Customer service representative (£20,000 - £25,000 per year) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Highlights of the Course Course Type: Self-paced online course Guided Learning Hours: 140 Accreditation: NCFE Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Certificate: Certificate upon passing the official exam Access: Lifetime Access Tutor Support- Personalised feedback on your all assignments Customer Support: 24/7 live chat available What you will learn from this course? Upon successful completion of this Level 4 Certificate in Education and Training, you will be able to: Understand the responsibilities and function of teaching in education and training Possess the capacity to maintain a safe and encouraging learning environment Learn about the relationships between teachers and other training and career professionals. Utilise initial and diagnostic evaluations to work with children to set individualized learning objectives Develop and incorporate inclusive education to meet the needs of the organisation as well as those outside of it. Engage in conversation with students and other learning professionals to promote learning Embrace the basic standards while facilitating inclusive teaching and learning, and learn how to use technology to accomplish inclusive teaching and learning Consider your own performance as you get ready for inclusive teaching and learning Implement a variety of assessment strategies to meet the requirements of different learners, and while grading pupils stick to the fundamentals Utilise your resources while delivering inclusive instruction and evaluation Level 4 Certificate in Education & Training Online This Level 4 Certificate in Education and Training is accredited by NCFE and regulated by Ofqual, making it a nationally recognised credential that will improve your CV and set you apart from the competition. You will gain knowledge about the duties and responsibilities as well as gain skills to evaluate potential learners, develop and implement a variety of teaching and learning strategies, and deliver instruction and training. Towards the end of this course, you'll acquire an extensive range of teaching abilities and expertise you need to establish a successful career in the education sector. Who is this Course for? The following individuals may benefit from this Level 4 Certificate in Education and Training: all types of trainers aspirant teachers teachers of all levels teacher trainers teachers wishing to improve their instructional abilities teachers wishing to enhance their employment prospects Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Eligibility Requirements This Level 4 Certificate in Education and Training has no academic prerequisites and is open to students from all academic disciplines.  Assessment Procedure Upon successful completion of this Level 4 Certificate in Education and Training, you will be evaluated by a series of assignments that the instructors of the course will internally construct and grade. This strategy will give students more confidence to ace the exam because it precisely represents the content taught in class and fits the teaching methodology being used. Pass" represents the qualification's overall grade Each item included in the qualification framework must be completed by the student For a student to pass a unit, they must demonstrate their understanding of each unit by achieving all of the listed learning outcomes and meeting all of the evaluation criteria Assignment Submission For each portion of the award, you are required to submit a number of short assignments. Assignments should incorporate theory and establish connections to actual workplace or classroom circumstances in order to convey pertinent arguments. These assignments will aid in your exploration and application of the entire teaching and learning cycle. If more work is needed, your instructor will offer feedback and the chance to resubmit assignments. Practical Teaching Assessment The practical assessments require you to provide written documentation of at least three actual classroom teaching sessions of an hour each. This does not include anything done as part of the Level 3 Award in Education and Training that was witnessed. A minimum of thirty minutes must pass between each observation. This witness evidence must be given by a teacher who possesses the necessary qualifications. In extraordinary circumstances, we may also set up a video link with your tutor to finish these observations. The three observations must be related to the following compulsory units: Delivering education and training (M/505/0122) Using resources for education and training (L/505/0127) Assessing learners in education and training (F/505/0125) No previous experience is required to enrol into this course. However, you must complete 30 hours of in-class teaching experience throughout the course of the program to receive your completion certificate. Your practical teaching demonstration will need to be observed by an expert witness who has a level 5 diploma in education and training. For an extra charge of £175 + VAT for 4 hours, if you'd prefer, we can assist you by providing an expert witness.  Advance Your Career This Level 4 Certificate in Education and Training will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. Following the completion of this certification, you may pursue the following credentials:  Assessing Vocationally Related Achievement at Level 3 Assessing Vocational Achievement at the Level 3 Assessing Competence in the Workplace: Level 3 Award Certificate in Education and Training at Level 4 Advanced Practitioner Level 4 Certificate in Schools and Colleges Technology-Enabled Educators Level 4 Award Diploma in Education and Training at Level 5. If you are looking for a Level 3 Award in Education and Training, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector.  This Level 4 Certificate in Education and Training is accredited by NCFE and regulated by Ofqual. The National Council for Educational Awarding (NCFE) is a national educational awarding body that is well-known and respected throughout the world, which will improve your prospects of finding employment and showcase your professional growth. Course Curriculum Course Overview Course Overview - Level 4 Certificate in Education and Training 00:00:00 Sample Useful Documents Observation Recording Requirements 00:15:00 Sample Session Plan Pro-Forma 00:15:00 Sample Portfolio Building Record Sheets 00:15:00 Sample Graded Observation Pro-Forma 00:15:00 Preface Preface 00:18:00 Introduction Introduction 00:25:00 1. Reflecting, evaluating and improving your practice 1. Reflecting, evaluating and improving your practice 00:15:00 2. Professional roles and responsibilities 2. Professional roles and responsibilities 00:15:00 3. You and your learners mental health and emotional well-being 3. You and your learners mental health and emotional well-being 00:18:00 4. Learners and their needs 4. Learners and their needs 00:25:00 5. Assessment practices and processes 5. Assessment practices and processes 00:25:00 6. Communication 6. Communication 00:18:00 7. Inclusive learning environments 7. Inclusive learning environments 00:19:00 8. Planning and Delivery 8. Planning and Delivery 00:15:00 9. Teaching practice and observations 9. Teaching practice and observations 00:17:00 10. Progression routes 10. Progression routes 00:16:00 11. Study skills Glossary of acronyms Glossary of acronyms 00:18:00 Appendix Appendix 00:24:00 Answers to Activities Answers to Activities 00:15:00 Index Index 00:23:00 Assignment - Mandatory Units Assignment 1: Understanding Roles, Responsibilities and Relationships in Education and Training Assignment 1 - Understanding Roles, Responsibilities and Relationships in Education and Training 00:14:00 Assignment 2: Planning to Meet the Needs of Learners in Education and Training Assignment 2 - Planning to Meet the Needs of Learners in Education and Training 00:10:00 Assignment 3: Delivering Education and Training Assignment 3 - Delivering Education and Training 00:15:00 Assignment 4: Assessing Learners in Education and Training Assignment 4 - Assessing Learners in Education and Training 00:14:00 Assignment 5: Using Resources for Education and Training Assignment 5 - Using Resources for Education and Training 00:09:00 Assignment - Optional Units Assignment 6: Working with Individual Learners Assignment 6 - Working with Individual Learners 00:00:00 Feedback Feedback 00:00:00