9897 Communication courses in Matlock delivered Online

Feeling Stuck in Your Career? The Master English Speaking with English Grammar & 120 hours TEFL (TESOL) - (20 in 1) Course Bundle is Your Skill-Building Solution. This exceptional collection of 20 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals,Master English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle provides an engaging learning experience, helping you learn skills across various disciplines. With The Master English Speaking with English Grammar & 120 hours TEFL (TESOL) - (20 in 1) Course Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge.Master English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of Master English Speaking with English Grammar & 120 hours TEFL (TESOL) - (20 in 1) Course bundle on your job life and career growth! This Master English Speaking with English Grammar & 120 hours TEFL (TESOL) - (20 in 1) Course Bundle Comprises the Following CPD Accredited Courses: Course 01: Master English Speaking 1 Course 02: Master English Speaking 2 Course 03: The Powerful Tools For Communication Course 04: Ultimate Job Interview in English Course 05: Level-3 English Grammar Course Course 06: British English Pronunciation Course Course 07: Functional Skills Level 2 - Maths and English Course 08: 200 Common English Idioms and Phrases Course 09: 120 hours TEFL (TESOL) Masterclass Course 10: Essay Writing in English Course 11: Report Writing Course 12: Content Writing Level 5 Course 13: Business English Perfection Course Course 14: How to Write a Killer Communication Plan Course 15: Ultimate Body Language Masterclass Course 16: Communication Masterclass Building Strong Relationships Course 17: Creative Nonfiction Book Writing Course 18: CV Writing and Job Searching Course 19: Professional CV Writing Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Master English Speaking with English Grammar & 120 hours TEFL (TESOL) - (20 in 1) Course Bundle, you will gain the following: CPD QS Accredited Proficiency with this Master English Speaking with English Grammar & 120 hours TEFL (TESOL) Bundle After successfully completing Master English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Master English Speaking with English Grammar & 120 hours TEFL (TESOL) Bundle The online test with immediate results You can study and complete Master English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle at your own pace. Study for Master English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Master English Speaking with English Grammar & 120 hours TEFL (TESOL) - (20 in 1) Course bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Master English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle, a comprehensive, complete collection of 20 courses. Each course in Master English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Master English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle offers the flexibility and convenience to learn at your own pace. Make the Master English Speaking with English Grammar & 120 hours TEFL (TESOL) package your trusted partner in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Master English Speaking with English Grammar & 120 hours TEFL (TESOL) - (20 in 1) Course is perfect for: Expand your knowledge and skillset for a fulfilling career withMaster English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills withMaster English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle. Discover your passion or explore new career options with the diverse learning opportunities inMaster English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle. Learn on your schedule, in the comfort of your home -Master English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey withMaster English Speaking with English Grammar & 120 hours TEFL (TESOL) bundle. Certificates CPD Certificates Digital certificate - Included

Imagine walking into the boardroom, exuding confidence as you present your strategic vision. Your team hangs on every word, inspired by your clear-headed direction and infectious enthusiasm. You navigate complex challenges with a calm, decisive grip, fostering a culture of high performance and unwavering support. This is the future that awaits you, not through luck, but through deliberate mastery of leadership and management skills. Our Level 5 Diploma in Leadership & Management Training is your launchpad to this empowered reality. This comprehensive program dives deep into the theoretical foundations of successful leadership and management, equipping you with the knowledge and finesse to excel in any professional setting. We delve into the core pillars of leadership style, effective communication, strategic thinking, team dynamics, and organizational culture. By the end, you'll be a master conductor, orchestrating individuals into a high-performing symphony, achieving remarkable results while creating a thriving work environment. Level 5 Diploma in Leadership & Management Training Course Learning Outcomes Grasp the intricacies of various leadership styles and identify your optimal approach. Craft and deliver compelling communication that motivates, inspires, and drives action. Develop strategic thinking frameworks to navigate complexity and make informed decisions. Foster a collaborative and high-performing team culture built on trust and respect. Understand the nuances of organizational culture and its impact on individual and team success. Navigate the intricate dynamics of business culture in today's globalized landscape. Level 5 Diploma in Leadership & Management Training Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Leadership & Management Training Team Leader Project Manager Department Head Operations Manager Human Resources Manager Business Consultant Requirements Level 5 Diploma in Leadership & Management Training To enrol in this Level 5 Diploma in Leadership & Management Training, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Leadership & Management Training Team Leader/Supervisor: £25,000 to £45,000 per year Operations Manager: £40,000 to £70,000 per year Human Resources Manager: £45,000 to £75,000 per year Project Manager: £45,000 to £80,000 per year Training and Development Manager: £35,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

The UK government aims for 8.5 nurses per 1000 people by 2024. As of Mar 2023, it is 7.78 nurses per 1000 people

Building Your Self Esteem and Assertiveness Skills Self-esteem and assertiveness are two essential skills for life success. None of your life's judgments is more important than what you make about yourself. Without some sense of self-worth, life can be extremely painful and unforgiving. Through this Building Your Self Esteem and Assertiveness SkillsCourse, you will learn some techniques that can dramatically change how you feel about yourself and how you approach the world to get what you want. Move past your fears, shyness, self-doubt, and negativity. Increase your self-esteem, improve your ability to influence others, and take action that will change your life for the better! Self-esteem and assertiveness are essential components of living a happy and successful life. Building self-esteem and assertiveness are essential for professional success. However, it is impossible to advance in your career without adequate training and guidance. And this Building Your Self Esteem and Assertiveness Skills course is perfect for you in this regard. After completing this Building Your Self Esteem and Assertiveness Skills course, you'll be ready to take on any challenge and start your career in your desired industries/sectors by developing your skills. This Building Your Self Esteem and Assertiveness Skills will improve your existing skills by taking them to the next level and providing up-to-date knowledge for facing tomorrow's challenges. Learning Outcomes After completing this Building Your Self Esteem and Assertiveness Skills Course,the learner will be able to: Understand the fundamentals of self-esteem. Understand the fundamentals of assertiveness. Understand the importance of assertive communication. Understand the four basic styles of communication. Know how to respond to criticism. Gain a solid understanding of the XYZ formula for effective assertive communication. Gain in-depth knowledge of assertiveness in the workplace. Courses are included in this Building Your Building Your Self Esteem and Assertiveness Skills Course Course 01: Building Your Self Esteem and Assertiveness Skills Course 02: Workplace Stress Management Course 03: Level 2 Award in Job Search and Interview Skills [ Note: Free PDF certificate will provide as soon as completing the Building Your Self Esteem and Assertiveness Skills course] Building Your Self Esteem and Assertiveness Skills Detailed course curriculum of Building Your Self Esteem and Assertiveness Skills Module 1: Understanding Self Esteem Defining Self-Esteem Signs of Low and High Self-Esteem What Causes Low Self-esteem? How is Low Self-esteem Related to Mental Health? Strategies to Build Healthy Self-Esteem How to Increase Your Self-esteem? What Can Friends and Family Do Help? Module 2: Understanding Assertiveness What is Assertiveness? The Origins of Assertiveness The Assertive Journey The Confidence Lane The Four Basic Styles of Communication Assertiveness vs. Aggressiveness Assertiveness vs. Passiveness Assertive Styles With Body Language Responding to Criticism Module 3: Assertiveness in Communication Assertive Communication Importance of Assertive Communication Outcomes & Benefits of Assertiveness Important Facts About Assertiveness Facets of Assertiveness XYZ Formula for Effective Assertive Communication Applications of Assertiveness Module 4: Assertiveness in Workplace Managing Assertively Assertive Roles at Work Managing Workplace Conflict 'I' Messages or 'I' Statements Social Confidence ------------------------- Assessment Method After completing each module of the Building Your Self Esteem and Assertiveness Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Building Your Self Esteem and Assertiveness Skills, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. Who is this course for? Building Your Self Esteem and Assertiveness Skills This Building Your Self Esteem and Assertiveness Skills is ideal for anyone who wants to understand why Self Esteem and Assertiveness skills are important, how to develop and improve them, and how to advance their career. Including: Managers Team Leaders Office Executives Office Administrators Employees Business people Secretaries Receptionists Requirements Building Your Self Esteem and Assertiveness Skills There are no specific requirements for Building Your Self Esteem and Assertiveness Skills because it does not require any advanced knowledge or skills. Students who intend to enrol in Building Your Self Esteem and Assertiveness Skills must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Building Your Self Esteem and Assertiveness Skills This course will help you move forward in your career by providing you with relevant information, skills, and a certificate of completion. You can expect to be significantly closer to achieve your goals after successfully completing this course. It's also securing the job you want, getting the promotion you deserve. Certificates Certificate of completion Digital certificate - Included

Change the trajectory of your corporate career! Learn how to interact with stakeholders in the "correct" way to succeed in the corporate world. Enrol right away in this stakeholder management bundle to gain the skills you need to succeed in your work. This stakeholder management bundle is created by experts in the field to help you understand stakeholder management better. The courses in this bundle are the most pertinent ones, enabling you to use what you learn in practical situations. You will learn about a variety of subjects, including Microsoft Teams, Emotional Intelligence and Human Behavior, Time Management, Leadership and Management. Through the use of readily available tools, methodologies, and effective communication methods, this course will also enable and prepare you to manage and control your stakeholders. This Stakeholder Management bundle will keep you in the lead whether you're looking to advance your skills for your next position or to get ahead for a promotion. The course places a strong emphasis on developing your personal competency in your chosen subject while also providing crucial career insights in the pertinent work sector. With the help of this course, you'll be able to stand out from the competition and work more productively in the industry. If you need support with the stakeholder management course, we also have professionals that can assist you. Enrol right away to explore the benefits of the stakeholder management course and begin your learning journey. Along with this Stakeholder Management course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Stakeholder Management Bundle Consists of the following Premium courses: Course 01: Stakeholder Management Course 02: Level 2 Microsoft Office Essentials Course 03: Microsoft Teams Course 04: Report Writing Course 05: Working from Home Essentials Course 06: Mental Health and Working from Home Course 07: Online Meeting Management Course 08: Effective Communication Skills Course 09: Time Management Course 10: Leadership & Management Diploma Course 11: Emotional Intelligence and Human Behaviour Learning outcome: When you finish this course, you'll learn the following: Stakeholder theories and maps How to establish stable business relations with stakeholders How to engage with Stakeholders How to interact with stakeholders effectively The process of Monitoring and Evaluating the Engagement How to Handle Stakeholder Conflict So enrol now in this Stakeholder Management Course to advance your career! Curriculum of Stakeholder Management Training Module 01: Introducing Module 02: Stakeholder Theories Module 03: Stakeholder Mapping Module 04: Building Strong Business Relationships With Stakeholders Module 05: Stakeholder Engagement Module 06: Stakeholder Engagement Through Effective Communication Module 07: Monitoring and Evaluating the Engagement Module 08: Managing Stakeholder Conflict How will I get my Certificate? After successfully completing the Stakeholder Management course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is open to all students, regardless of academic standing, and is intended for those who want to manage stakeholders effectively. This course will be helpful to everyone who wants to develop their "Professional" and "Personal" selves. Nevertheless, this course will be beneficial for Students Project managers Professionals Software developers Consultants Engineers Requirements Our Stakeholder Management bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. There is no time limit for completing this Stakeholder Management course, it can be studied in your own time at your own pace. Career path This stakeholder management course will assist you in finding employment in this sector, including: Project manager Business analyst Business adviser Business project manager Business development manager Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Introducing Stakeholder Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

🌟 Master the Art of Crafting Concise Business Presentations: Enroll Now! 🌟   Are you tired of lengthy, dull presentations that fail to engage your audience? Do you want to captivate attention, convey your message effectively, and leave a lasting impact in every business meeting or pitch? Introducing 'Crafting Concise Business Presentations: A Quick Guide' - the ultimate online course designed to transform your presentation skills from ordinary to extraordinary in no time!   🚀 What You'll Learn: ✅ The secrets to condensing complex ideas into clear, compelling messages ✅ Techniques to structure your content for maximum impact in minimal time ✅ How to captivate your audience with engaging visuals and storytelling ✅ Tips for delivering confident, persuasive presentations that resonate ✅ Strategies to tailor your message for different stakeholders and scenarios ✅ Practical exercises and real-life examples to reinforce your learning   👩‍💼 Who Is This Course For? Business professionals seeking to enhance their presentation skills Entrepreneurs and startup founders aiming to pitch their ideas effectively Sales and marketing professionals wanting to create impactful presentations Anyone looking to communicate with clarity and conviction in a business setting   🎓 Why Choose This Course? ️ Comprehensive lessons designed for busy professionals ️ Learn at your own pace, anytime, and anywhere ️ Expert guidance from seasoned presenters and communication specialists ️ Practical techniques you can implement immediately in your work ️ Access to a supportive community for networking and feedback   💡 Elevate your presentations and make a lasting impression in the boardroom, during client meetings, or at conferences. Join 'Crafting Concise Business Presentations: A Quick Guide' and unlock the power of impactful communication today! Enroll now and take the first step toward becoming a confident, concise communicator who commands attention and drives results in every business scenario.   Don't miss this opportunity to transform the way you present your ideas. Enroll now and revolutionize your business communication skills! 🌟✨ Course Curriculum INTRODUCTION Introduction 00:00 5 MINUTE SHOWCASE Step #1 - Create an Attention Grabber 00:00 Step #2 - Share Your Elevator Speech 00:00 Step #3 and #4 - State Your Full Name and Company Name 00:00 Step #5 - Add a Short Story About Yourself 00:00 Step #6 - Deliver Valuable Content 00:00 Step #7 - Call to Action 00:00 Step #8 - End with a Memorable Statement 00:00 Review 00:00

Enhance your language skills for the healthcare field with our specialized English for Healthcare Course. Learn essential medical terminology, communication techniques, and language proficiency for effective patient care. Whether you're a healthcare professional or aspiring to join the field, this course will empower you to communicate confidently and compassionately in English.

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation.