9897 Communication courses in Matlock delivered Online

Advanced Level 5 Diploma With Hard Copy QLS Certificate | 11 CPD Courses & Free PDF Certificates | Lifetime Access | Tutor Support

Embrace the knowledge to fuel your career with our all-in-one 'Business Management and Development' bundle. This expertly curated bundle contains three QLS-endorsed courses in 'Business Management', 'Business Development', and 'IT Professional 2.0 Take Your Career To The Next Level'. Each course comes with a prestigious hardcopy certificate. Supplement your business acumen with an additional five CPD QS accredited courses - 'Business Intelligence Analyst Course', 'Marketing Strategies for Business', 'Business Plan', 'Basic Business Finance', and 'Business Law 2021'. Key Features of this Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Business Management and Development bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Business Management QLS Course 02: Business Development QLS Course 03: IT Professional 2.0 Take Your Career To The Next Level 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Intelligence Analyst Course Course 02: Marketing Strategies for Business Course 03: Business Plan Course 04: Basic Business Finance Course 05: Business Law 2021 In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Understand the principles of business management and development. Learn how to effectively use IT to enhance business operations. Gain knowledge in business intelligence analysis. Understand and implement successful marketing strategies. Learn how to create and manage a solid business plan. Understand the basics of business finance. Gain an in-depth understanding of business law. The bundle also incorporates five CPD QS accredited courses covering various aspects of business including intelligence analysis, marketing strategies, business planning, finance, and law. Acquiring these skills can help you navigate the complex world of business, make informed decisions, and lead your business to success. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals planning to start their own business. Professionals looking to enhance their theoretical knowledge in business management. Students studying business or related fields. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

This Professional Certificate Course in Intercultural Management in Selected Countries aims to provide a comprehensive understanding of the unique challenges and cultural dynamics in key business regions like Germany, USA, and China. Participants will delve into the critical role of intercultural communication, examining its profound impact on effective management practices. The course will guide students in exploring and enhancing intercultural competence through targeted training and education, while also analyzing evolving trends in global business operations and the significance of cultural diversity in shaping effective intercultural management strategies.After the successful completion of the course, you will be able to learn about the following: Study the specific challenges and cultural influences of intercultural management in selected countries, such as Germany, USA, and China. Discuss the importance of intercultural communication and its impact on intercultural management. Explore intercultural competence and its development through training and education Analyze trends in intercultural management and its significance in global business operations. Discuss the impact of globalization and cultural diversity on the development and effectiveness of intercultural management. The objective of this course is to delve into the intricacies of intercultural management in selected countries like Germany, USA, and China. Participants will study specific challenges and cultural influences unique to each region, emphasizing the importance of intercultural communication in effective management. Through exploration of intercultural competence, attendees will learn how training and education contribute to skill development. The course further delves into analyzing global trends in intercultural management, highlighting its crucial role in the evolving landscape of global business operations amidst the impact of globalization and cultural diversity. This Professional Certificate Course in Intercultural Management in Selected Countries aims to provide a comprehensive exploration of the challenges and cultural nuances in intercultural management within specific nations like Germany, USA, and China. Participants will delve into the significance of intercultural communication, understanding its profound impact on effective management practices. The program further delves into the development of intercultural competence through training and education, analyzing evolving trends in intercultural management within the context of global business operations. Throughout the course, participants will critically examine the influence of globalization and cultural diversity on shaping and enhancing intercultural management strategies. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Intercultural Management in Selected Countries Self-paced pre-recorded learning content on this topic. Intercultural Management In Selected Countries Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Global Business Professionals Multinational Project Managers Cross-Cultural Team Leaders International Business Students Human Resource Managers Diplomats and International Relations Practitioners Professionals Engaged in Global Trade Executives Expanding Operations Abroad Cultural Liaisons in Organizations Individuals Seeking Career Advancement in Global Settings Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

11-in-1 Premium Bundle | CPD QS Certified | 110 CPD Points | Free Hardcopy + PDF Certificate + Exam | Lifetime Access | Tutor Support

Unlock the secrets of the mind with 'Becoming a Certified NLP Practitioner: Transformative Coaching'. This meticulously crafted course illuminates the world of Neuro-Linguistic Programming (NLP), guiding you through its multifaceted communication and coaching models. Delve into the profound beliefs and presuppositions that underpin NLP, and harness advanced techniques to catalyse personal evolution. As you journey through each module, you'll not only refine your understanding but also pave your way to becoming a certified NLP coach. Learning Outcomes Gain a foundational understanding of Neuro-Linguistic Programming. Decode the intricacies of the NLP communication and coaching models. Comprehend the pivotal role of NLP presuppositions and beliefs. Implement advanced NLP techniques to drive personal transformation. Formulate compelling strategies for enhanced communication using NLP. Why buy this Becoming a Certified NLP Practitioner: Transformative Coaching? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Becoming a Certified NLP Practitioner: Transformative Coaching for? Aspiring individuals keen on mastering the art of NLP. Coaches looking to integrate NLP into their methodologies. Professionals aiming to bolster their communication prowess. Therapists desiring to weave NLP into their therapeutic approaches. Enthusiasts on the quest to achieve NLP practitioner certification. Career path NLP Coach: £30,000 - £50,000 Communication Specialist: £35,000 - £55,000 Therapist with NLP Specialisation: £40,000 - £60,000 Corporate Trainer with NLP Focus: £45,000 - £65,000 Personal Development Consultant: £50,000 - £70,000 NLP Researcher: £55,000 - £75,000 Prerequisites This Becoming a Certified NLP Practitioner: Transformative Coaching does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to NLP Introduction to NLP 00:17:00 Module 2: NLP Communication Model NLP Communication Model 00:20:00 Module 3: NLP Coaching Model NLP Coaching Model 00:26:00 Module 4: NLP Presuppositions and Beliefs NLP Presuppositions and Beliefs 00:21:00 Module 5: NLP Techniques for Personal Change NLP Techniques for Personal Change 00:26:00 Module 6: NLP Strategies for Effective Communication NLP Strategies for Effective Communication 00:28:00 Module 7: Advanced NLP Techniques Advanced NLP Techniques 00:21:00 Module 8: NLP Applications NLP Applications 00:17:00 Module 9: NLP Practitioner Certification NLP Practitioner Certification 00:15:00

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Why AGRC’s Certificate in Risk Management? Here are the main benefits delivered by our Certificate in Risk Management programme: Comprehensive knowledge of risk management, including in-depth coverage of the risk management frameworks, risk assessment, risk treatment, and the reporting, monitoring, recording, review and communication of risk. Its heavy reliance on practical case studies offers you a practical and hands-on approach to learning about risk management and what is required to curtail or prevent risk from impacting your organisation. The necessary tools, information, practices, and skills to transform you into an in-demand professional for financial institutions and other organizations looking to strengthen their departments dedicated to risk management and risk assessment. Year-round registration with the option to complete the 30-hour online interactive Certificate in Risk Management programme at your own pace and schedule within 3 months, plus two attempts to pass the one-hour final exam consisting of 50 multiple choice questions. Free one-year membership to AGRC, where you can exchange knowledge and share experiences with GRC professionals worldwide. Use of the AGRC’s professional designation as a compliance professional. The AGRC Certificate in Risk Management Curriculum AGRC’s Certificate in Risk Management covers the following specific topics: The main Principles and Definitions of Risk Management ISO 31000 Risk Management framework and processes The Risk and Opportunity Matrix Costs and Benefits of Risk Management Uncertainty in Risk Management and its dimensions The Limitations of Risk Management Developing a Risk-Aware Culture in organisations The Aims of Risk Management in organisations Influences on Risk Culture Historical Foundations of Risk Management The COSO ERM Integrated Framework And plenty more! Expected Learning Outcomes Here’s what you can expect to achieve following the completion of this Certificate in Risk Management: Understand what involves risk management and risk assessment Define, implement and manage appropriate risk management controls for your company Gain a solid understanding of the historical foundations of risk management and the different frameworks involved Understand risk culture and how to build a risk-aware organisation Develop an efficient and comprehensive risk management programme and policy for your company Learn how to use the risk and opportunity matrix Target Audience AGRC’s programme has been designed for professionals looking to build a career in risk management, either at an organizational or governmental level. This might include staff working in or aspiring to work in risk management, new graduates from any discipline, employees involved in risk, financial crime prevention, AML and/or compliance functions, or those wanting to build a career in risk management in the fields of Banking, Insurance, Asset Management, Funds, and other financial services.