10402 Communication courses in Cardiff delivered Online

2-hour CPD certified introductory e-learning course focusing on the lived experience, communication and collaboration of working with families of children who have Special Educational Needs and Disabilities.

My popular 'Getting Started in Data Governance' course is making it's way across the pond!

Level 3, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Master the art of Complaints Handling for Customer Care with our comprehensive course. Elevate customer satisfaction by building trust, enhancing communication skills, and implementing customer-centric strategies. Explore advanced technologies in customer service and equip yourself to proactively prevent complaints. Join now to transform challenges into opportunities, fostering lasting relationships and contributing to the success of your organization.

Customer care, customer service, Moccasin Approach,

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Do you know that anxiety affects around 1 in 6 adults every week? That's a staggering 13% of the UK population! But the good news is that there are ways to manage and overcome anxiety. Our Anxiety Management Course bundle is here to help you do just that. The bundle includes 11 courses that are designed to equip you with the knowledge and tools to tackle anxiety head-on. The first course is QLS-endorsed, and you'll get a hardcopy certificate for free, which can make all the difference in today's job market. From Meditation & Mindfulness to Anger Management and Communication Skills, each course is CPD-QS accredited and relevant to your personal and professional development. You'll learn techniques such as Emotional Freedom Technique (EFT), Cognitive Behavioural Therapy (CBT), Rational Emotive Behaviour Therapy (REBT), and Gestalt Therapy. In today's fast-paced and ever-changing world, resilience is key. That's why we've included a Resilience Training course and a Diploma in Confidence Building. These will give you the confidence and skills to cope with life's challenges and thrive. Don't let anxiety hold you back. Take control and invest in your personal and professional growth with our Anxiety Management Course bundle. This Anxiety Management Course Bundle Package includes: Course 01: Award in Anxiety Management at QLS Level 2 10 Premium Additional CPD QS Accredited Courses - Course 01: Meditation & Mindfulness Course 02: Mindfulness & Emotional Intelligence Training Course 03: EFT - Emotional Freedom Technique Course 04: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Course 05: REBT Therapy Course 06: Gestalt Therapy Course 07: Anger Management Course 08: Resilience Training Course 09: Communication Skills Masterclass Course 10: Diploma in Confidence Building Why Prefer This Anxiety Management Course Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Anxiety Management Course bundle courses, you will be able to learn: Develop techniques to manage and overcome anxiety Enhance mindfulness and emotional intelligence Apply Cognitive Behavioural Therapy (CBT) and Rational Emotive Behaviour Therapy (REBT) to manage negative thoughts and emotions Utilise Gestalt Therapy to improve self-awareness and relationships Manage anger and build resilience Enhance communication skills in personal and professional settings Build confidence and self-esteem ***Curriculum breakdown of Anxiety Management *** Introduction & First Concepts Introduction How To Overcome Your Stuck Points How To Face Your Inner Demons Understanding & Beating Anxiety Overcoming Your Resistance To Change Acceptance Is Key Acting Against Angst More Anti-Anxiety Skills & Concepts Self Imposed Obstacles Preventing Burnout Banish Worry & Live Panic Free! Conclusion Conclusion How is the Anxiety Management CourseBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is ideal for: Individuals who struggle with anxiety and want to learn techniques to manage it Professionals who want to enhance their communication and emotional intelligence skills Anyone interested in personal and professional growth and development Individuals interested in a career in counselling or therapy Career path This bundle will be beneficial for anyone looking to pursue a career as: Counsellor (£19k-£37k) Mental Health Therapist (£25k-£40k) Life Coach (£20k-£50k) HR Manager (£25k-£70k) Customer Service Manager (£25k-£60k) Communication Specialist (£25k-£50k) Certificates Award in Anxiety Management at QLS Level 2 Hard copy certificate - Included After successfully completing thecourse, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Project Management for Non-Project Managers: Virtual In-House Training Individuals who are involved in projects (commissioning, supporting, sponsoring, etc.) may often be unfamiliar with project management. A basic understanding of project management is essential for non-project managers, who are critical stakeholders contributing to project success. This awareness course uses A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and other sources to introduce you to project management vocabulary, concepts, and techniques. It also provides insights into the realities of being a project manager, and opportunities to explore how you can positively impact projects in your own role. What You Will Learn At the end of this program, you will be able to: Identify the benefits of project management Use standard project management terminology Describe characteristics of successful projects, project managers, and high-performing teams Explain various project stakeholder roles, their responsibilities, and the fundamental project management processes Recognize how agile / adaptive practices are useful for certain project life cycles Create a personal action plan for how to support real-world projects within a non-PM role Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Project management overview Strategic value of project management Defining project success Project life-cycle models and governance Project roles and responsibilities Project Initiating and Planning Initiating the project Defining project requirements and scope Developing the project schedule and budget Project Risk Management, Executing, Monitoring, and Closing Understanding, evaluating, and adjusting for risk Honoring the baseline and executing the project Monitoring and controlling the project Closing the project Project Interpersonal Processes Project communication Project team development Conflict management

FREE Level 3 QLS Hard Copy Certificate | 120 CPD Points | Advanced Learning Materials | Lifetime Access | Tutor Support

Duration 1 Days 6 CPD hours This course is intended for This course is designed for Microsoft© Windows© and Microsoft Office users who are transitioning to a SharePoint environment, and who need to access information from and collaborate with team members within Microsoft SharePoint. Overview Launch a SharePoint site and navigate among the pages and resources provided by the site. Use SharePoint lists to track and view information. Use document libraries to store and organize documents. Find, share, and archive content stored in SharePoint. Author documents as a member of a SharePoint team site. Use SharePoint workflow automation tools. In many professional environments, people work collaboratively in teams. Information technology and applications facilitate this by enabling people to easily share, access, edit, and save information. Microsoft© SharePoint© is a platform specifically designed to facilitate communication and collaboration, enabling people to use familiar applications and web-based tools to create, access, store, and track documents and data in a central location. In this course, you will use SharePoint to access, store, share, and collaborate with information and documents. Prerequisites To ensure your success in this course, you should have basic end-user skills with a current version of Microsoft Windows. Lesson 1: Navigating SharePoint Sites Topic A: Launch SharePoint Topic B: Gain Access to a Site You Didn't Create Topic C: Navigate Within a SharePoint Site Topic D: Access SharePoint from Your Mobile Device Lesson 2: Using Lists to Track Information Topic A: Add and Populate Lists Topic B: Change View Options Topic C: Create a Custom View Lesson 3: Using Document Libraries to Share and Organize Documents Topic A: Store Files in a Document Library Topic B: Create and Use Document Templates Lesson 4: Finding, Sharing, and Archiving Content Topic A: Search for Items in Lists or Libraries Topic B: Share Through Links Topic C: Move Files Offline Lesson 5: Authoring Documents as a Team Topic A: Work Together on Documents Topic B: Manage File Versions and Document Recovery Lesson 6: Automating Business Processes Topic A: Use Rule-Based Automation Topic B: Use Power Automate to Automate a Workflow