Overview This comprehensive course on Boost Your Business Productivity - Advanced will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Boost Your Business Productivity - Advanced comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? Our Boost Your Business Productivity - Advanced is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Requirements Our Boost Your Business Productivity - Advanced is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 14 lectures • 02:24:00 total length •Prof. Paul Course Intro: 00:03:00 •Productivity Part 1: 00:12:00 •Productivity Part 2: 00:12:00 •Productivity Part 3: 00:13:00 •Project Management Part 1: 00:15:00 •Project Management Part 2: 00:17:00 •Teamwork Stats & Beginning Concepts: 00:09:00 •Teamwork - Part 1: 00:09:00 •Teamwork - Part 3: 00:09:00 •Teamwork - Part 2: 00:09:00 •Communication Stats & Beginning Concepts: 00:09:00 •Communication - Part 1: 00:09:00 •Communication - Part 2: 00:09:00 •Communication - Part 3: 00:09:00
Discover the secret to mastering the art of remote work with our comprehensive course, designed to transform your home office into a powerhouse of productivity. Imagine seamlessly navigating online meeting tools, effortlessly managing projects, and communicating with your team like never before. Our meticulously crafted modules guide you through the essentials of working from home, ensuring you are equipped with the knowledge to excel in any remote environment. Embrace the flexibility and freedom that come with remote work, while maintaining peak efficiency and connectivity with your colleagues and clients. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access With this course, you will delve into the intricacies of various online tools that are indispensable for today's remote worker. Gain confidence as you learn to utilise cutting-edge project management and planning tools, making even the most complex tasks manageable and straightforward. Enhance your communication skills with our insights into the latest communication tools, ensuring you can keep your team in sync, no matter where you are. This course is your gateway to becoming a proficient remote worker, offering you the insights and skills needed to thrive in the modern work-from-home landscape. Unlock your potential and redefine your work-from-home experience today. Course Curriculum Module 01: Introduction to Work from Home Module 02: Online Meeting Tools Part - 01 Module 02: Online Meeting Tools Part - 02 Module 03: Project Management Tools Module 04: Project Planning Tools Module 05: Communication Tools Learning Outcomes: Understand fundamentals of working from home effectively and efficiently. Master various online meeting tools for seamless virtual communication. Implement project management tools to streamline remote project coordination. Utilise project planning tools for efficient remote task organisation. Apply communication tools to enhance remote team collaboration. Develop strategies for successful remote work execution. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Remote workers seeking improved efficiency. Managers overseeing remote teams. Freelancers working from home. Employees transitioning to remote work. Entrepreneurs running virtual businesses. Career path Remote Project Coordinator Virtual Assistant Online Meeting Facilitator Remote Team Leader Freelance Project Manager Remote Communication Specialist Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited
With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.
Words can make or break or break a good first impression. Choose them carefully. Discover why it is important to use positive language, expressing what you can do, not what you can't. Understand how to be specific in your written and spoken communication and how to end your sentences appropriately. Be careful how you express yourself. You may not be preventing wars, but one word can save or lose a valued customer! Learning Objectives Explain the power of words used in business, Choose appropriate, more powerful word choices, Edit writing to use less words for more impact Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Description: Television (TV) presenter is someone who speaks or hosts for television programs such as news, sports, documentaries, and live events. To become a professional TV presenter, you need to learn the basic presenter skills to make sure you are capable of presenting professionally. Other than knowing the basics, it will be ideal to develop both your communication and presentation skills. If you are eager to learn all about this, you might as well consider taking this diploma course. Who is the course for? People who are having hard time to express themselves in public Anyone who has an interest in learning to become a TV presenter Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in TV Presenter course is a useful qualification to possess to people who are having a hard time speaking in public or giving public speeches. It would also help improve the communication and presenting skills of professionals who are: Anchor Communication Officer Communication Lecturer Newscaster Public Personality Speech Instructor TV Presenter. TV Presenter Skills What is a Podcast 00:30:00 Using Podcasts as a Listener 00:30:00 What Equipment do I Need to Create a Podcast 00:30:00 Recording Your Podcast 00:30:00 Editing Your Podcast 00:30:00 Publishing Your Podcast 00:30:00 That's all folks 00:30:00 Why Do Interviews? 00:30:00 What Is Involved In Hosting A Podcast Show? 00:30:00 NEW PODCAST start-up TIPS! 01:00:00 What Equipments WILL You Need 00:30:00 HOW TO CONTACT THE PEOPLE YOU WANT TO INTERVIEW ON YOUR PODCAST SHOW 00:30:00 HOW TO PREPARE FOR AN INTERVIEW 00:30:00 HOW WILL YOU CONDUCT THE INTERVIEW 00:30:00 Editing Your Interviews For Publishing 01:00:00 Hosting & Uploading Your Media Files 01:00:00 WRAPPING UP 00:15:00 Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Presentation Skills Introduction 00:30:00 Identifying your purpose 00:15:00 Preparing your speech 00:30:00 Preparing your visual aids 01:00:00 Creating a mock presentation 00:30:00 Eliminate stage fright and build your self confidence 01:00:00 Incorporating your personality into your presentation 01:00:00 Extra stuff you need to help you convey a high-impact message 01:00:00 Surveying the audience 00:30:00 The all important Q&A session 00:30:00 Getting your audience engaged 01:00:00 Items of preparation prior to your presentation 01:00:00 Mock Exam Mock Exam - Advanced Diploma in TV Presenter 00:20:00 Final Exam Final Exam - Advanced Diploma in TV Presenter 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now A teacher is considered as someone who is one's, second parent. Teachers guide students from the very start of the learning development up until students are ready to explore the world. To become a successful teacher, you need to undergo various training after you graduate. You should learn not just to teach a lesson but create a learning experience for your students that they will never forget. Learn the core skills in teaching and also learn how to nurture and take care of the students as if they are your own. In this course, you will learn the necessary skills, knowledge and information of teacher training. There are few more satisfying professions than being a Teacher and opening new opportunities to others, so start training right now. This course is a comprehensive overview of the skills and techniques needed and used to teach students of all ages and abilities. The Teach the Teachers Level 3 course uses varied online interaction and useful assessments to train you in every ability required to operate as a Professional Teacher or TA. As well as the ethics, motivations, and principles of Teaching, you will learn much more. You will be shown how to educate adults, engage SEN children, support learning difficulties, improve communication and self-develop. Along with this Teach the Teachers Course, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. What other courses are included with this Teach the Teachers Level 3? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Teach the Teachers Level 3 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Teach the Teachers Level 3 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. The only thing you need to take Teach the Teachers Level 3 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Teach the Teachers Level 3: One payment, but lifetime access to 10 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home Curriculum: ***Teach the Teachers Level 3*** Module 01: Working with the School and Its Policies Module 02: High-Quality Teaching for Pupils with SEN Module 03: SEN Teaching Methodologies Module 04: Communication and Interaction Module 05: Cognition and Learning Module 06: Social, Emotional and Mental Health Difficulties Module 07: Sensory or Physical Needs Module 08. Introduction to EYFS Module 09. Importance of Early Years in Development Module 11. Working as an EYFS Teacher Module 10. EYFS Teaching Techniques Module 12. Promoting Learning and Development How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Teach the Teachers Level 3. It is available to all students, of all academic backgrounds. Requirements Our Teach the Teachers Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included
The Office Management and Receptionist Skills - CPD Accredited Course is designed to sharpen the essential abilities needed to excel in office environments and front-desk roles. This course carefully covers the core competencies that form the backbone of efficient office management, including self-management techniques, time management, and effective communication. Each module builds on the last, creating a structured pathway to enhance organisation and planning skills, which are vital for maintaining a smooth-running workplace. Whether you’re starting in administration or looking to refine your existing skills, this course provides clear and focused guidance. Delving into self-management and time management, the course offers strategies to manage workloads effectively and prioritise tasks with confidence. The communication modules refine both written and verbal interaction skills, ensuring you handle enquiries and correspondence with professionalism and clarity. The course also addresses additional challenges often faced in office settings, preparing you to approach tasks with flexibility and resilience. Delivered entirely online, this course suits busy professionals aiming to boost their efficiency and contribute positively to any office team. It’s an excellent choice for anyone seeking to improve their office and reception capabilities through a flexible and accessible learning experience. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Core Skills Required Module 02: Self-Management (I) Module 03: Self-Management (II) Module 04: Time Management (I) Module 05: Time Management (II) Module 06: Organizing and Planning (I) Module 07: Organizing and Planning (II) Module 08: Communication (I) Module 09: Communication (II) Module 10: Additional Challenges Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Office Management and Receptionist Skills - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Office Management and Receptionist Skills - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Office Management and Receptionist Skills - CPD Accredited training.
Deal Price is Active! Save Now- £403! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Pharmacy Assistant and Technician Course might help you get there! Expand your expertise with high-quality training - study the Foundation Training and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Pharmacy Assistant and Technician course. This Pharmacy Assistant and Technician online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this Pharmacy Assistant and Technician course in around 03 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our training course. You'll get a Free Student ID card by enrolling in this Pharmacy Assistant and Technician course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Experts created the Pharmacy Assistant and Technician course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 1: Introduction This Module covers the following topics: Definition Pharmacy Assistant Job Role Skills and personal characteristics Pharmacy Technician Module 2: Job Role This Module covers the following topics: Hospital Pharmacy Technicians Community Pharmacy Technicians Primary Care Pharmacy Technicians Module 3: Pharmacy Assistant Patient Counselling Guide This Module covers the following topics: Introduction Detailed Guide to Patient Counselling Developing Self-awareness Barriers to Effective Patient Counselling Communication Tips to improve Communication in Pharmacies Communication with Special Patients Module 4: Communication in Settings This Module covers the following topics: Importance of Communication Skills in Pharmacies Patient-Centred Communication Practices in Community Pharmacies Desirable traits Counselling Skills to enhance Communication Module 5: The Team and Practices This Module covers the following topics: Self-Care Choices Amongst Patients Self-Medication Practices and Role Code Of Ethics The Seven Principles Module 6: Prescription and Dispensing in Pharmacies This Module covers the following topics: Prescription Common Abbreviations The Dispensing Cycle Receiving and Validating Prescriptions Interpreting and Understanding the Prescription Clean and Hygienic Environment Module 7: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies This Module covers the following topics: Types of Dispensing Services Monitored Dose Dispensing Electronic Prescription Service(EPS) Retrieve a Lost Electronic Prescription Module 8: Inventory Control and Management in Pharmacies This Module covers the following topics: Introduction Stock Management in Pharmacies Inventory management Important Factors that influence Inventory Management Inventory Terminology with regard to Products Module 9: Standard Operating Procedures (SOPs) This Module covers the following topics: Standard Operating Procedure Importance of Standard Operating Procedure Standard Operating Procedures in practice Module 10: Health and Safety Risks Assessment and Pharmaceutical Terminology This Module covers the following topics: Introduction Basic Terminology Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this course. This will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. NOTE: The is not accredited by the GPhC therefore students completing the course(s) will not be eligible for registration with the GPhC as a pharmacy technician nor will they meet the GPhC's training requirements to work as pharmacy support staff. Requirements This Pharmacy Assistant and Technician course is open to anyone interested in learning from anywhere in the world. Career path After completing this Pharmacy Assistant and Technician course, you are to start your career or begin the next phase of your career in this field. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
Receptionist Skills 2021- Overview Did you know? In the UK, 70% of first impressions of a company are formed at the reception desk. That's YOU holding the key to building trust and setting the tone for every interaction. But are you ready to unlock your full potential as a receptionist? Our Receptionist Skills 2021 course equips you with the skills and knowledge to become an excellent receptionist, the backbone of your company's success. In this Receptionist Skills 2021 course, you will learn to craft a killer CV and cover letter and project unwavering professionalism, reflecting your company's brand values like a pro. In this course, you will learn the ins and outs of mail services, shipping, and travel arrangements, including business travel, hotel reservations, and international travel within the UK context. Our Receptionist Skills 2021 course will assist you in developing excellent telephone etiquette, telephone skills, and voice-mail courtesy, enabling you to communicate professionally and efficiently with clients, colleagues, and superiors. Moreover, you will gain expertise in time management, enabling you to easily handle multiple tasks, appointments, and responsibilities, contributing to a more organized and productive workplace. Furthermore, you will develop the ability to confidently create various business documents and official reports, including their proper structure, editing, and proofreading, to maintain professionalism in written communication. As you move through the Receptionist Skills 2021 course, you will become proficient in organizing meetings and conferences, including scheduling, logistics, and communication, to facilitate successful events in the UK business environment. At the end part of the course, you will acquire the skills to manage invoices & petty cash. Enrol today and unlock your receptionist superpowers with our Receptionist Skills 2021 course. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:28:00 Module 2: Business Telephone Skills Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:27:00 Module 5: Travel Arrangements Travel Arrangements 00:26:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:27:00 Module 7: Time Management Time Management 00:37:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 9: Business Writing Skills Business Writing Skills 00:42:00 Module 10: Organisational Skills Organisational Skills 00:27:00 Module 11: Communication Skills Communication Skills 00:27:00 Module 12: Customer Service Customer Service 00:18:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:48:00 Module 14: Invoicing/Petty Cash Invoicing/Petty Cash 00:29:00