1193 Communication courses in March delivered Live Online

Course Overview The Nursing Assistant Diploma offers an in-depth introduction to the fundamental principles and practices of nursing support. This comprehensive course provides learners with essential knowledge of patient care, healthcare standards, ethical practices, and communication techniques within various healthcare settings. Designed to prepare individuals for a rewarding career in healthcare, the course emphasises the importance of safety, hygiene, infection control, and effective patient interaction. By completing this programme, learners will develop a strong foundation in the roles and responsibilities of a nursing assistant, enhancing their competence and confidence to contribute effectively within multidisciplinary healthcare teams. Graduates will be well-equipped to support patient care delivery across hospitals, residential homes, and community care environments. This diploma also provides an ideal stepping stone for further professional development in the healthcare sector, setting learners on a clear path towards meaningful employment and continuous advancement within the nursing field. Course Description The Nursing Assistant Diploma is carefully structured to guide learners through the essential areas of healthcare support. Covering topics such as nursing fundamentals, healthcare legislation, communication skills, infection control, medication administration, and patient mobility, the course ensures a thorough understanding of the nursing assistant role. Learners will explore the professional standards expected in healthcare environments and acquire valuable knowledge regarding patient hygiene, nutrition, oxygenation, and pain management. The curriculum fosters critical skills necessary for maintaining health and safety in clinical settings while promoting compassionate and ethical patient care. By the end of the course, learners will have developed the ability to assist nursing teams, contribute to patient wellbeing, and respond appropriately to a range of care scenarios. Designed to accommodate learners from all backgrounds, the Nursing Assistant Diploma prepares individuals for career opportunities in hospitals, care homes, rehabilitation centres, and other healthcare organisations. Course Modules Module 01: Introduction to Nursing Module 02: Working in Different Healthcare Settings Module 03: Legal, Standards and Professional Aspects of Ethical Practice: Part – 1 Module 04: Legal, Standards and Professional Aspects of Ethical Practice: Part – 2 Module 05: Effective Communication in Nursing Module 06: Health and Safety in Nursing Module 07: Hygiene in Nursing Module 08: Infection Control Module 09: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Understanding the Immune System in Nursing Module 12: Rest and Sleep Management in Nursing Module 13: Mobility and Immobility Issues of Patients in Nursing Module 14: Pain Management for Nurses Module 15: Nutrition in Nursing Module 16: Fluid and Electrolyte Balance Module 17: Assisting with Elimination Module 18: Oxygenation in Nursing (See full curriculum) Who is this course for? Individuals seeking to build a career as a Nursing Assistant. Professionals aiming to enhance their healthcare support skills. Beginners with an interest in nursing and patient care. Career changers looking to enter the healthcare sector. Healthcare support workers wishing to formalise their skills with a recognised qualification. Career Path Nursing Assistant Healthcare Support Worker Care Assistant Residential Care Worker Community Healthcare Worker Rehabilitation Support Assistant Patient Care Assistant Healthcare Administrative Support Staff

Course Overview The Level 3 Diploma in Health and Social Care provides a comprehensive introduction to the fundamental principles, practices, and responsibilities involved in supporting individuals across health and social care settings. This course covers communication techniques, safeguarding, professional ethics, legal frameworks, and risk management, offering a thorough understanding essential for a successful career. Learners will gain the knowledge needed to promote equality, uphold rights, and support the wellbeing of vulnerable individuals. Designed to prepare learners for employment or further study, this diploma develops critical skills valued within the sector, including decision-making, professional conduct, and awareness of care standards. Upon completion, learners will be well-equipped to contribute meaningfully to a range of health and social care environments, ensuring they make a positive impact on service users' lives and outcomes. The course offers strong foundations for those aspiring to work confidently and ethically within one of the UK's most important industries. Course Description The Level 3 Diploma in Health and Social Care offers in-depth training across key areas crucial for effective practice within the sector. The curriculum includes an exploration of communication strategies, safeguarding procedures, professional standards, legal obligations, and ethical considerations. Learners will develop a clear understanding of their role as caregivers and healthcare professionals, learning how to promote diversity, equality, and the rights of those in their care. Through a structured learning journey, students will build essential skills such as critical thinking, risk assessment, and compliance with health and safety responsibilities. The course provides an engaging learning experience that fosters personal development, enhances industry-relevant knowledge, and prepares learners to meet the demands of various care settings. Whether aiming for immediate employment or progression to further qualifications, this diploma serves as a stepping stone to a rewarding career supporting others and improving health and social care services across the community. Course Modules Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to build foundational knowledge in health and social care. Professionals aiming to enhance their understanding of industry regulations and ethical practice. Beginners with an interest in pursuing a career in health and social care. Career changers looking to enter the health and social care sector. Career Path Healthcare Support Worker Care Coordinator Social Care Worker Residential Care Officer Healthcare Assistant Community Support Worker Welfare Support Worker Mental Health Support Worker

Duration 5 Days 30 CPD hours This course is intended for Channel Field Engineers Employees Overview After taking this course, you should be able to: Define Cisco Business TelePresence Solutions components and architectures Implement Cisco TelePresence Video Communication Server (Expressway) for basic and advanced video networks Implement Cisco TelePresence Management Suite (TMS) Configure Cisco Meeting Server Features Define integration of Cisco Collaboration Premise Solutions with Cisco Cloud, including Cisco Spark, Cisco Spark Hybrid, and WebEx Cisco Video Infrastructure Implementation (VII) v1.0 will provide you with the necessary knowledge and skills to implement a complete Cisco TelePresence solution, including TelePresence endpoints, integration of premise with cloud solutions, meeting solutions, and management software. It describes Cisco business TelePresence solutions and enables students to implement and troubleshoot basic and advanced TelePresence network solutions. Module 1: Advanced Cisco Expressway Features Lesson 1: Introducing Cisco Video Network Solutions Lesson 2: Exploring Cisco Expressway Basic Setup Lesson 3: Explaining Regular Expressions in a Cisco Expressway Environment Lesson 4: Deploying Components of Cisco Expressway Security Lesson 5: Exploring the Fundamentals of Subzones on a Cisco Expressway Lesson 6: Administering Call Control on a Cisco Expressway Lesson 7: Implementing Subzone Bandwidth Management on a Cisco Expressway Lesson 8: Implementing Zones on a Cisco Expressway Lesson 9: Exploring Clustering on the Cisco Expressway Lesson 10: Applying Troubleshooting on the Cisco Expressway Module 2: Advanced Cisco Meeting Server Features Lesson 1: Introducing the Cisco Meeting Server Lesson 2: Exploring Cisco Meeting Server API Configuration Lesson 3: Exploring Cisco Meeting Server Resilient and Scalable Deployments Lesson 4: Exploring Additional Features with Cisco Meeting Server Module 3: Cisco Collaboration Meetin gRoom Solutions wiht Cisco TelePresence Server Lesson 1: Introducing Cisco Collaboration Meeting Room Cloud, Premises, and Hybrid Products Lesson 2: Deploying the Cisco TelePresence Server and Cisco TelePresence Conductor Lesson 3: Applying Troubleshooting to Cisco CMR Premises Solutions Module 4: Cisco TelePresence Management Suite Solution Lesson 1: Explaining Cisco TMS Installation Lesson 2: Describing Cisco TMS Operation Lesson 3: Explaining Cisco TMS Conference Scheduling and Management Lesson 4: Configuring Permissions on Cisco TMS for Administration Lesson 5: Applying Troubleshooting to Cisco TMS Module 5: Cisco Cloud Solutions?WebEx and Spark Lesson 1: Introducing Cisco WebEx and Cisco Spark Cloud Solutions Lesson 2: Exploring Cisco Spark Administration Configuration Lesson 3: Deploying Cisco Spark Hybrid Services Lesson 4: Exploring Cisco Spark APIs and BOTs Configuration Module 6: Cisco TelePresence Content Server (Optional Module) Lesson 1: Examining Cisco TCS Operation and Configuration

Duration 2 Days 12 CPD hours This course is intended for Data Protection Officers IT Managers and Administrators Records Managers System Developers IT Security specialist Anyone who builds and develops IT systems Overview Critical data protection concepts and practices that impact IT Consumer data protection expectations and responsibility How to bake privacy into early stages of IT products and services for cost control, accuracy and speed-to-market How to establish data protection practices for data collection and transfer How to preempt data protection issues in the Internet of Things How to factor data protection into data classification and emerging tech such as cloud computing, facial recognition and surveillance How to communicate data protection issues with partners such as management, development, marketing and legal The Principles of Privacy in Technology training is the how to course on privacy and data protection practices in the development, engineering, deployment and auditing of IT products and services. Those taking the course will develop an understanding of privacy-related issues and practices in the context of the design and implementation of information and communication technologies and systems. The training is based on the body of knowledge for the IAPP?s ANSI accredited Certified Information Privacy Technologist (CIPT) certification program. Fundamentals of information privacy Reviewing the modern history of privacy Foundational privacy concepts Data protection roles and fair information practices Exploring the impacts of privacy and data protection regulations on information management Privacy in the IT environment Compliance requirements IT risks Stakeholder privacy expectations Differentiating between privacy and security Core privacy concepts Foundational elements for embedding privacy in IT Common privacy principles Data protection by design and default Privacy considerations in the information life cycle Privacy considerations throughout the stages of the information life cycle Privacy in systems and applications Examining the risks inherent in the IT environment and options for addressing them Identity and access management Credit card information and processing Remote access BYOD and telecommuting Data encryption Additional privacy-enhancing technologies in the enterprise environment Privacy techniques Strengths and weaknesses of authentication techniques Using identifiers Privacy by design Online privacy issues Unique challenges that come from online privacy issues Laws and regulations Online threats Social media E-commerce Tracking technologies Web security protocols Technologies with privacy considerations Privacy considerations associated with a variety of technologies Cloud computing Wireless IDs Location-based services ?Smart? technologies Video/data/audio surveillance Biometric recognition

Counselling Skills Training Course Overview This Counselling Skills Training course provides a comprehensive foundation in the key concepts, theories, and practices that are vital to effective counselling. Learners will explore various counselling techniques, including communication skills, empathy, and crisis intervention. The course covers the essential theoretical frameworks behind counselling practices, legal and ethical considerations, and the role of therapists in different therapeutic environments. By the end of the course, learners will have gained a thorough understanding of how to engage with clients, assess their needs, and support them through crises, making this course an essential resource for anyone interested in pursuing a career in the counselling and mental health fields. Course Description The Counselling Skills Training course delves into the core aspects of professional counselling, focusing on communication, empathy, and the different therapeutic models. It covers essential theories and models, such as CBT and psychotherapy techniques, and their application in real-world settings. Learners will study how to manage legal, ethical, and cultural issues, and how to assess and engage clients effectively. Topics also include crisis management, low-intensity treatments, and the integration of medication in therapeutic settings. This course equips learners with valuable skills and a strong understanding of the professional expectations and practices of counsellors, preparing them for a range of roles in the mental health and therapy industries. Counselling Skills Training Curriculum Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Engaging and Assessing the Patients Module 07: Helping the Client in Crisis Module 08: Crisis Intervention Module 09: Low Intensity CBT Treatment Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Communication Skills and Empathy in Counselling (See full curriculum) Who is this course for? Individuals seeking to become professional counsellors. Professionals aiming to enhance their therapeutic skills. Beginners with an interest in mental health and counselling. Anyone seeking to understand counselling theories and practices for career development. Career Path Counsellor Psychotherapist Mental Health Support Worker CBT Practitioner Crisis Intervention Specialist Clinical Psychologist

Advanced Parenting Skills Course Overview The "Advanced Parenting Skills" course provides learners with a deep understanding of effective parenting techniques, focusing on the development of advanced strategies and skills to manage complex parenting situations. It explores key elements such as communication, relationships, and leadership, helping parents and professionals enhance their approach to nurturing children's growth and well-being. Learners will gain valuable insights into building strong family dynamics, addressing behavioural challenges, and fostering positive parent-child relationships. The course is designed to equip learners with the expertise needed to face parenting challenges confidently, improve family interactions, and support children's emotional and social development. Course Description This course delves into essential aspects of advanced parenting, offering a comprehensive exploration of the skills required for effective parenting. Topics include the tools and strategies for managing various parenting challenges, as well as understanding and improving relationships between parents and children. It also covers leadership development in children, the communication dynamics that influence family relationships, and ways to establish mutual understanding. By the end of this course, learners will be well-prepared to apply these skills in real-world parenting contexts, creating a harmonious and supportive family environment. The learning experience is structured to offer both theoretical insights and actionable strategies, empowering individuals to make informed decisions and nurture their children's growth more effectively. Advanced Parenting Skills Curriculum Module 01: Introduction to Advanced Parenting Skills Module 02: Skills Required for Parenting Module 03: The Tools for Parenting Module 04: Strategies for Parenting Module 05: Relationships Between Children and Parents Module 06: Understanding Between Children and Parents Module 07: Developing Effective Relationships Module 08: Behaviour Is The Heart Of Communication Module 09: The Challenge of Parenting Module 10: Asserting Leadership Abilities in Children (See full curriculum) Who is this course for? Individuals seeking to improve their parenting skills. Professionals aiming to enhance their knowledge of family dynamics. Beginners with an interest in child development and parenting strategies. Caregivers and family support workers looking to deepen their understanding of parenting. Career Path Parenting Coach Family Support Worker Childcare Specialist Behavioural Therapist Family Counsellor

This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks. This course will help participants: Gain confidence using Outlook and its advanced features Organise and prioritise email messages Archive messages for safe-keeping Use rules to process received or sent messages automatically Manage scheduled meetings with others Give others permission to view and manage their folders and items Use contacts and commands to find out more about a person or company Prioritise work-flow using tasks and assigning tasks to others 1 Email messages Combining multiple clicks with quick steps Following up flag options Saving multiple attachments Attaching a folder of files Recalling and replacing a message Categorising messages with conditional formatting 2 Message options Adding options to messages Marking a message as private Receiving quick responses with voting buttons Directing replies to specific users Delaying sent messages Inserting links in messages 3 Stay organised with rules Using rules to automate message flow Moving messages with rules Using the rules wizard Setting up rules with conditions Using rules that work whilst you are away 4 Message clean-up Using conversation clean-up Using mailbox clean-up Moving messages to the archive folder Archiving folder properties Auto-archiving properties 5 Managing calendars Creating calendar groups Sharing calendars with permissions Setting up working days and times Managing time zones Categorise appointments with conditional formatting Publishing a calendar 6 Schedule meetings Scheduling a meeting Managing meeting responses Proposing new meeting times Adding attendees to a meeting Viewing multiple appointments 7 Using contacts Merging contacts to letters Merging contacts to labels Mail merging contacts in Word Exporting contacts to Excel 8 Managing tasks Organising your workload with tasks Categorising tasks Assigning tasks to others Sending a task status report Allocating time for tasks Regenerating a new task Viewing your tasks in the calendar 9 Adding message items Adding calendars to messages Adding business cards to messages 10 Email accounts Adding multiple user accounts Adding account permissions

The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context. The scope of the programme includes: The course emphasises the collaborative nature of delivery and the need to offer value to customers. The principal training objectives for this programme are to help participants: Understand why technical roles are broader than we might assume Appreciate the importance of, and the need to support, sales Value the idea of 'Good Enough' Recognise what can affect profitability Realise the future needs protecting 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 That's not my job! How we see our own role in work How other people see our role Stakeholders: who are they and why do they matter? The organisational backdrop What is my role really? 3 Sales and marketing Where does the money come from? Where do we find customers? The sales process One-off sales versus repeat business Customer/supplier relationships What something costs versus what the customer will pay The value chain 4 Estimating Purpose of estimates The problem with precision Five estimating techniques 5 Change control Can you just do this for me? When being helpful leads to bankruptcy How to deal with change requests 6 Risk management Risk in projects Risk in operations Categories of risk 7 The value of intellectual property Issues with sharing information Commercial in confidence Non-disclosure agreements 8 Course review and action planning (Course sponsor present) Identify actions to be implemented individually What actions should be implemented to improve working with non-technical people? Conclusion

This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning

End of Life Care Course Overview The "End of Life Care" course offers a comprehensive foundation in providing care to individuals at the end of life. Learners will explore key aspects such as the availability of services, advanced care planning, and the goals of care. This course addresses various medical conditions, including physical and neurological illnesses, while also highlighting the importance of communication, psychosocial, and spiritual care. Upon completion, learners will have a thorough understanding of the necessary skills and knowledge to offer quality care during this sensitive time, ensuring individuals and their families receive respectful, empathetic, and professional support. Course Description This course covers a broad range of topics essential for providing quality end-of-life care. Learners will study the availability of care services, the importance of advance care planning, and the various goals of care tailored to individual needs. The curriculum includes an in-depth examination of physical and neurological illnesses, as well as the holistic assessment of care needs. Additionally, learners will focus on effective communication techniques, spiritual and psychosocial care, and legal aspects surrounding end-of-life decisions. By the end of the course, learners will be equipped with the skills to navigate sensitive end-of-life situations, ensuring compassionate care is delivered across all aspects of patient wellbeing. End of Life Care Curriculum Module 01: Introduction to End of Life Care Module 02: Availability of Services Module 03: Advance Care Planning Module 04: Goals of Care Module 05: Physical Illness Module 06: Neurological Illness Module 07: Quality Care at the End of Life Module 08: Communication During the End of Life Module 09: Palliative Care Holistic Assessment Module 10: Spiritual and Psychosocial Care Module 11: Care after Death Module 12: Further Support, Training and Development Module 13: Legal Aspects (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of end-of-life care. Professionals aiming to specialise in palliative or hospice care. Beginners with an interest in healthcare, particularly in the field of end-of-life care. Those wanting to contribute to improving quality of life in critical care settings. Career Path Palliative Care Specialist Hospice Care Worker Care Manager in End-of-Life Settings Social Worker for End-of-Life Services Health and Social Care Advisor for Elderly and Terminally Ill Individuals