6211 Communication Skills courses

🌟 Unlock Your Professional Potential with the Care Certificate - 15 Standards Online Course! 🌟 Are you ready to elevate your career in the healthcare and social care sector? Look no further! Introducing our comprehensive online course - the 'Care Certificate - 15 Standards.' Designed to equip you with essential skills and knowledge, this course covers a range of critical modules that will empower you to excel in your role and make a positive impact on the lives of those you care for.   🚀 What You'll Gain: 👉 Standard 1 - Your Role and Responsibilities: Understand and excel in your unique role within the healthcare and social care environment. 👉 Standard 2 - Your Personal Development: Foster your growth with a focus on continuous improvement and personal development. 👉 Standards 3 & 4 - Safeguarding Children and Adults: Learn to create safe environments and protect vulnerable individuals from harm. 👉 Standard 5 - Person-Centered Care: Develop skills to provide individualized, compassionate care that respects the dignity of each person. 👉 Standard 6 - Infection Prevention and Control: Master techniques to prevent and control the spread of infections, ensuring a safe and hygienic environment. 👉 Standard 7 - Health and Safety: Prioritize the well-being of both yourself and those under your care by understanding and implementing health and safety practices. 👉 Standard 8 - Fluids and Nutrition: Gain insights into maintaining optimal hydration and nutrition for improved overall health. 👉 Standard 9 - Equality and Diversity: Embrace diversity and promote equal opportunities for all, fostering an inclusive environment. 👉 Standard 10 - Duty of Care: Understand your responsibilities and obligations towards the well-being of individuals in your care. 👉 Standard 11 - Data Protection and Confidentiality: Safeguard sensitive information and uphold confidentiality to maintain trust and compliance. 👉 Standard 12 - Communication: Hone your communication skills to enhance collaboration and understanding within your team. 👉 Standard 13 - Basic Life Support: Acquire life-saving skills to respond effectively in emergency situations. 👉 Standard 14 - Caring for Mental Health: Develop a compassionate approach to supporting individuals with mental health challenges. 👉 Standard 15 - Privacy and Dignity: Respect the privacy and dignity of individuals in your care, ensuring a person-centered approach.   🌐 Why Choose Our Course: ✅ Flexible Learning: Access the course anytime, anywhere, fitting seamlessly into your busy schedule. ✅ Expert Instructors: Learn from industry professionals with extensive experience in healthcare and social care. ✅ Interactive Modules: Engage with dynamic content, quizzes, and practical scenarios to reinforce your learning. ✅ Certification: Receive a prestigious certificate upon completion, enhancing your professional credibility.   🔥 Don't Miss Out on This Opportunity to Excel in Your Career! Enroll Now and Transform Your Professional Journey! 🔥   Invest in yourself and make a difference in the lives of those you care for. The Care Certificate - 15 Standards is your key to unlocking a fulfilling and impactful career in healthcare and social care. Enroll now and embark on a journey of personal and professional growth!   Course Curriculum Standard 1 - Your role and responsibilities Your role and responsibilities 00:00 Standard 2 - Your personal development Your personal development 00:00 Standard 3 - Safeguarding children Safeguarding children 00:00 Standard 4 - Safeguarding adults Safeguarding adults 00:00 Standard 5 - Person-centered care Person-centered care 00:00 Standard 6 - Infection prevention and control Infection prevention and control 00:00 Standard 7 - Health and safety Health and safety 00:00 Standard 8 - Fluids and nutrition Fluids and nutrition 00:00 Standard 9 - Equality and diversity Equality and diversity 00:00 Standard 10 - Duty of care Duty of care 00:00 Standard 11 - Data protection and confidentiality Data protection and confidentiality 00:00 Standard 12 - Communication Communication 00:00 Standard 13 - Basic life support Basic life support 00:00 Standard 14 - Caring for Mental Health Caring for Mental Health 00:00 Standard 15 - Privacy and Dignity Privacy and Dignity 00:00

Gain a comprehensive understanding of immunisation and vaccines with our "Foundations of Immunisation and Vaccines" course. Designed for healthcare professionals, public health workers, and individuals interested in immunisation, this course covers vaccine development, administration, safety, and the role of vaccines in preventing infectious diseases.

We offer private one-to-one tuition for all students interested in improving their English more rapidly or looking for particular needs such as interviewing or Business English. Each lesson is specifically tailored to the student’s request and to the subjects they are interested in improving or developing. If your goal is to improve your grammar, enrich vocabulary or further develop your communication skills, this is the perfect course for your needs. 

Are you interested in making a difference in the lives of individuals affected by dementia, deafness, and epilepsy? Discover new career opportunities and expand your knowledge with our comprehensive bundle on Dementia, Deaf, and Epilepsy Awareness. In the UK, professionals in this field can earn a competitive salary range of £24,000 to £40,000 per year, making it a rewarding career path to pursue. Enrol in our Dementia, Deaf and Epilepsy Awareness bundle today and embark on a fulfilling journey to make a positive impact in the lives of those affected by these conditions. Gain the knowledge and understanding from the three additional courses: Dementia Awareness, Deaf Awareness and Epilepsy Awareness necessary to provide compassionate support and contribute to their well-being. Each course in this Dementia, Deaf and Epilepsy Awareness bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Dementia Awareness Deaf Awareness Epilepsy Awareness Learning Outcomes: Upon completion of this bundle, you will: Understand the causes, symptoms, and effects of dementia, deafness, and epilepsy. Possess effective communication skills to engage and support individuals affected by these conditions. Recognize the importance of person-centered care and create supportive environments for those living with dementia. Be familiar with different communication methods, including British Sign Language (BSL), to interact with deaf individuals. Identify the types and triggers of seizures, and confidently respond to epileptic episodes. Understand the significance of seizure management plans and the role of medication in epilepsy treatment. This bundle consists of three engaging courses designed to equip you with the essential knowledge and understanding needed to support individuals affected by these conditions. The courses included are: Dementia Awareness: Gain a deeper understanding of dementia, its causes, symptoms, and the impact it has on individuals and their families. Explore effective communication strategies, person-centered care approaches, and learn how to create supportive environments for people living with dementia. Deaf Awareness: Develop an awareness and understanding of deafness, its various causes, and its impact on individuals' lives. Discover different communication methods and techniques, including British Sign Language (BSL), that can enhance your ability to interact with deaf individuals and provide appropriate support. Epilepsy Awareness: Acquire knowledge about epilepsy, its types, causes, and common triggers. Learn how to recognise and respond to seizures effectively, ensuring the safety and well-being of individuals experiencing epileptic episodes. Explore the importance of seizure management plans and the role of medication in epilepsy treatment. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking to expand their knowledge and improve their ability to support individuals with dementia, deafness, and epilepsy. Caregivers and family members looking to enhance their understanding of these conditions and provide better care for their loved ones. Individuals interested in pursuing a career in the healthcare or social care sectors, specifically in roles related to dementia, deafness, and epilepsy support. Career path After completing this bundle, you can pursue various career paths, including: Dementia Care Assistant (£17,000 - £22,000/year) Support Worker for Deaf Individuals (£16,000 - £24,000/year) Epilepsy Support Worker (£18,000 - £26,000/year) Mental Health Nurse (£24,000 - £40,000/year) Residential Care Manager (£24,000 - £40,000/year) Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Dementia Awareness absolutely free! Upon finishing Deaf Awareness and Epilepsy Awareness, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Fundamentals of Graphic Design Course is Now The Most Demanding Course to Advance Your Career! You can move ahead from a novice to an expert in graphics design by comprehending the principles of colour, typography, layout, composition, branding, and other areas of study in the industry. FREE Course: Communication Skills Graphics Design Courses' Learning Outcomes: Learn graphics design fundamentals and apply them to your everyday life You will be given real-world, applicable projects that you can follow along with and practice Learn about the Adobe Illustrator Introduction and Typography Learn some of the 2022 graphics design trends to look out for with new projects Initials of Logo Design Key Highlights for Graphics Design Course: CPD Accredited Course Unlimited Retake Exam & 24/7 Tutor Support 100% Learning Satisfaction Guarantee Lifetime Access Self-paced Curriculum Breakdown of the Course: Module 01: Basics of Graphics Design Module 02: Foundation in Graphics Design Module 03: Adobe Photoshop Basics Module 04: Designers go to Software Module 05: Adobe Illustrator Introduction and Typography Module 06: Creating Logos with Illustrator Module 07: Logo Design Basics Module 08: Adobe in Design and Print Work Introduction Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is effective for- Those who are interested in learning Photoshop, Illustrator, and InDesign Those who wish to comprehend the fundamentals and philosophy of graphic design in conjunction with actual projects and applications Those who want to understand the methods and implementation of logo design and branding Anyone looking to advance their existing careers or who wants to work as a graphic designer part-time or full-time. Those seeking a foundational course in graphic design with the depth of one at the intermediate level Those wishing to become familiar with the fundamentals of Affinity Designer as well as the distinctions between Affinity Designer and Adobe Illustrator Requirements Learners seeking to enrol for the Graphic Design Course should meet the following requirements; Basic knowledge of English Language, which you have already Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Graphics Design, such as- Marketing Specialist Photo Editor Multimedia Artist Illustrators Digital Artists Artists Social Media Marketers Logo Designers Explore each of the roles available and how you can start your career in Graphics Design. Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate

Overview Help children and adults with challenges find their voices and be heard by training in two specialised work areas.This Level 3 Diploma in Speech Therapy and SEN Teaching course uniquely combines speech therapy tuition and SEN Teacher training for a multi-talented resume and skill set. The conjoining of these two professions means that you will be able to treat individuals of any age for language disorders and learning disabilities and teach children with special needs. This education will make you extremely employable in any facility that promotes the teaching of vulnerable or SEN children and provides you with specialist talents. Learning Outcomes Upon completing the course, learners will: Learn basic speech therapy and language disorder treatment techniques. Develop skills for teaching children with Special Educational Needs (SEN). Integrate speech therapy with SEN teaching methods. Master assessment of language and learning disabilities. Create and implement speech and learning intervention plans. Understand developmental speech and language disorders. Enhance communication skills for diverse needs. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? No experience or previous qualifications are required for enrolment in this Level 3 Diploma in Speech Therapy and SEN Teaching. It is available to students of all academic backgrounds. Requirements Our Level 3 Diploma in Speech Therapy and SEN Teaching is fully compatible with PCs, Macs, Laptops, tablets, and Smartphone devices. It has been designed to be fully compatible with tablets and smartphones, so you can access it on Wi-Fi, 3G, or 4G.There is no time limit for completing this course; it can be studied in your own time and at your own pace.Please Note: Occupational Therapists and Clinical Psychologists must be registered with the Health and Care Professions Council (HCPC), the statutory regulator of the professions. Completing the course does not entitle a person to join the HCPC Register or use the protected titles of Speech Therapist or Speech and Language Therapist. Career path Completing the Level 3 Diploma in Speech Therapy and SEN Teaching opens up various career paths, including: Speech Therapist SEN Teacher Speech and Language Pathologist Educational Support Specialist Each path involves helping individuals with communication and learning challenges. Additional certifications may be required for specific roles. Course Curriculum 3 sections • 16 lectures • 05:32:00 total length •Module 01: An Overview of Speech Therapy: 00:13:00 •Module 02: The Science of Speech: 00:20:00 •Module 03: The Anatomy of Speech: 01:00:00 •Module 04: Characteristic of Speech: Linguistic Discipline: 00:27:00 •Module 05: Literacy and Language Development: 00:22:00 •Module 06: Child Speech & Language Disorders: 00:32:00 •Module 07: Adult Speech & Language Disorders: 00:29:00 •Module 01: Special Education Needs (SEN) An Overview: 00:08:00 •Module 02: SEN Support: 00:12:00 •Module 03: High Quality Teaching for Pupils with SEN: 00:09:00 •Module 04: SEN Teaching Methodologies: 00:20:00 •Module 05: Communication and Interaction: 00:16:00 •Module 06: Cognition and Learning: 00:20:00 •Module 07: Physical Development And Skills: 00:20:00 •Module 08: Sensory or Physical Needs: 00:15:00 •Module 09: Working in Partnership: 00:09:00

Counselling helps couples and families understand one another, take time out of their hectic lives and focus on themselves. Learn how to create a better functioning home environment with your excellent counselling skills gained from this Couple and Family Counselling Training course.  The Couple and Family Counselling Training course will provide you with a clear concept of couples and family counselling. In addition, It will enhance your ability to strengthen family relationships. Our in-depth training will teach you how to treat mental disorders and relationship issues. You'll learn to counsel trauma and substance abuse, personality disorders, and stress and anxiety disorders. On top of that, the training will enrich your knowledge of promoting empathy within a family and helping couples regain trust. Enrol today! Learning Objectives Gain deep insights into couple and family counselling Be able to improve and strengthen relationships Learn how to treat various mental health disorders Discover the ethical issues in counselling Know how to prevent self-harm and suicide Take measures to avoid family conflicts Who is this Course for? This Couple and Family Counselling Training course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of couple and family counselling or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy, and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career Path Upon successfully completing the Couple and Family Counselling Training course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Counsellor Family Counselor Marriage and Family Therapist Mental Health Counselor Depression Counselor Course Curriculum Module 01 : Counselling and Counsellors Counselling and Counsellors 00:13:00 Module 02 : Theories and Models of Counselling (Part 1) Theories and Models of Counselling (Part 1) 00:16:00 Module 03 : Theories and Models of Counselling (Part 2) Theories and Models of Counselling (Part 2) 00:18:00 Module 04 : Legal, Cultural and Ethical Issues in Professional Counselling Legal, Cultural and Ethical Issues in Professional Counselling 00:16:00 Module 05 : Forms of Psychotherapy Forms of Psychotherapy 00:21:00 Module 06 : Couple and Family Counselling Couple and Family Counselling 00:28:00 Module 07 : Counselling Trauma and Substance Abuse Counselling Trauma and Substance Abuse 00:16:00 Module 08 : Counselling Stress and Anxiety Disorders Counselling Stress and Anxiety Disorders 00:30:00 Module 09 : Counselling Personality Disorders Counselling Personality Disorders 00:50:00 Module 10 : Counselling Mood Disorders and Depression Counselling Mood Disorders and Depression 00:22:00 Module 11 : Counselling Eating & Sleeping Disorders Counselling Eating & Sleeping Disorders 00:45:00 Module 12 : Counselling Self-Harm and Suicide Counselling Self-Harm and Suicide 00:17:00 Module 13 : Communication Skills and Empathy in Counselling Communication Skills and Empathy in Counselling 00:19:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers. Description: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing People who are interested in learning more about communication Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Begin your career as an HR manager by enrolling in Course Cave's HR Management course. This course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This HR manager course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. Why Choose HR Management Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ****HR MANAGEMENT 9 COURSES BUNDLED INFO**** Main Course: HR Management Course *** 9 HR Management Bundle Additional Courses*** Course 01: Level 7 Business Management Course Course 02: Level 7 Diploma in Leadership & Management Course 03: Level 7 Diploma in Facilities Management Course Course 04: Level 5 Retail Management Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Minute Taking Course Course 07: Level 3 Business Administration Course 08: Communication Skills Course [ Note: Free PDF certificate will provide as soon as completing the HR Management course ] Course Curriculum *** HR Management *** Module 1: Introduction Module 2: Recruitment and Selection Module 3: Employee Relationship Module 4: Performance Management Module 5: The Necessity of Training & Development in the Workplace Module 6: Motivating and Rewarding Employees Module 7: Equality and Diversity Module 8: Health and Safety of Employees Module 9: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method After completing each module of the Manual Handling Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This HR Management course is highly recommended for anyone considering a career in human resources. This is something that existing HR workers who are desperate for promotion should think about. This course is open to business management students and anybody looking to improve their resume and career opportunities. Requirements There are no specific requirements for this HR Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this HR Management course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this HR Management course, you will be capable of applying for a variety of positions. After completing this course, you can continue your education with our updated version of HR Management if you want to keep up with your colleagues and peers or advance in your profession. Certificates Certificate of completion Digital certificate - Included

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