5190 Communication Skills courses delivered Online

Customer service is the key to business success. Excellent customer service builds brand loyalty, enhances the customer's journey and meets their collective needs to keep them satisfied and coming back. This course is the ultimate beginner's guide, providing you with key skills needed for any customer-facing role. From telephone etiquette to stress management strategies, learn from the experts and fast track your career online. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes Of This Training Learn how to handle complaints professionally and with confidence Develop the essential communication skills to deal with all types of customers Know how to provide excellent customer service over the phone Understand the steps to successful stress management for the workplace Identify what your customers want and expect from your service Take your career to the next level with an accredited proficiency Progression: After completing this course you can progress towards- Level 1 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma in Customer Service (RQF) Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! BONUS LECTURE!!! FINAL TIPS!!! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This training applies to anyone who is looking to kickstart their career in a customer-facing role Requirements The Customer Service program does not require any prior knowledge This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path On successful completion of this Training, you will have the essential skills needed to provide excellent customer service face-to-face and over the phone. Certificates CPD Accredited Certificate Digital certificate - £10 Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Job Interview SuccessCourse will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Job Interview Success Course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Job Interview Success course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Job Interview Success Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Job Interview Success Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Job Interview Success Bundle Course Course 01: Job Interview Success Course Course 02: Communication Skills Course Course 03: Level 4 Time Management Course ***Other Benefits of Job Interview Success Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Job Interview Success Course] Course Curriculum of Job Interview Success Course Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- Assessment Method After completing each module of the Job Interview Success Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Job Interview Success Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Job Interview Success course is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Job Interview Success course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Operations Management: Operations Management Course Online Celebrate Efficiency with Our Operations Management: Operations Management Course! Unlock the secrets of streamlined success with our cutting-edge Operations Management: Operations Management course. Dive deep into Operations Management strategies, where excellence meets execution. Elevate your career by mastering Operations Management: Operations Management essentials. Seamlessly blend theory and practice and witness unparalleled results. Join our dynamic learning environment, where Operations Management: Operations Management is more than a Operations Management: Operations Management Course, it's a catalyst for organizational triumph. Don't miss this chance to revolutionize your skill set. Enroll now and embark on a transformative journey in Operations Management: Operations Management. Elevate your proficiency, excel in execution! Operations Management: Operations Management, your pathway to operational brilliance! #OperationsManagement #SuccessInExecution #ElevateYourSkills Why Choose This Operations Management: Operations Management Course from Us Operations Management Course developed by industry experts. Free PDF certificate as soon as completing the Operations Management course. Special Offers of this Operations Management: Operations Management Course This Operations Management: Operations Management Course includes a FREE PDF Certificate. Lifetime access to this Operations Management: Operations Management Course Instant access to this Operations Management: Operations Management Course Get FREE Tutor Support from Monday to Friday in this Operations Management: Operations Management Course Courses are included in this Operations Management: Operations Management Course Course 01: Level 7 Diploma in Operations Management Course 02: Level 2 Certificate in Business Management Course 03: Level 2 Diploma in Business Administration [ Note: Free PDF certificate as soon as completing the Operations Management: Operations Management Course] Operations Management: Operations Management Course Online Industry Experts Designed this Operations Management: Operations Management course into 20 detailed modules. Course Curriculum of Level 7 Diploma in Operations Management Course Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management Assessment Method of Operations Management Course After completing each module of the Operations Management: Operations Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Operations Management Course After completing the MCQ/Assignment assessment for this Operations Management: Operations Management Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Operations Management: Operations Management Course Online This Operations Management: Operations Management Course is ideal for anyone passionate and ambitious about Operations Management. Learners can take this course even if they have no prior knowledge of Operations Management: Operations Management Course and there are no age restrictions. Requirements Operations Management: Operations Management Course Online Students who intend to enrol in this Operations Management: Operations Management course must meet the following requirements: Operations Management: Good command of the English language Operations Management: Must be vivacious and self-driven Operations Management: Basic computer knowledge Operations Management: A minimum of 16 years of age is required Career path Operations Management: Operations Management Course Online This Operations Management: Operations Management Course could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager, Analyst & Officer S.C Manager Inventory Manager Supply Services Representative Certificates Certificate of completion Digital certificate - Included

Minute Taking : Minute Taking Do you want to learn more about minute taking or develop your existing skills? The goal of the minute taking course was to give participants a thorough grasp of minute taking, with a focus on minute taking legal ideas, minute taking industry best practices, and minute taking underlying expertise. You will get knowledge of the duties and responsibilities of a Minute-Taker in this Minute Taking course. This Minute Taking contains detailed directions for meeting preparation, problem handling and meeting wrap up. Minute Taking also involves creating clear, structured meeting minutes. Moreover, Minute Taking will teach you how to succinctly summarise a meeting's conclusions. This Minute Taking : Minute Taking training also offers tactics for enhancing your professional image and confidence. Also this Minute Taking course pointers and guidance on how to ensure that all issues that arise during a meeting are resolved successfully. So why are you still waiting? Enrol right away to learn how our effective Minute Taking may increase the productivity and success of business meetings. Main Course: Minute Taking Free Courses are including with this Minute Taking : Minute Taking Course Along with The Minute Taking Course, We Offer a free HR & Payroll Management Course Along with The Minute Taking Course, We Offer a free Admin, secretarial & PA Training Along with The Minute Taking Course, We Offer a free Office Management Course Special Offers of this Minute Taking : Minute Taking Course This Minute Taking : Minute Taking Course includes a FREE PDF Certificate. Lifetime access to this Minute Taking : Minute Taking Course Instant access to this Minute Taking : Minute Taking Course Get FREE Tutor Support from Monday to Friday in this Minute Taking : Minute Taking Course [ Note: Free Digital certificate as soon as completing the Minute Taking : Minute Taking Course] Executive PA: Executive PA Online Industry Experts Designed this Executive PA course into 11 detailed modules. Course Curriculum of Executive PA: Executive PA Course: Module 1: Personal Assistant Fundamentals Module 2: Business Telephone Approaches Module 3: Information regarding shipping and mail services Module 4: An Overview of Travel Arrangements Module 5: Outline setting up conferences and meetings Module 6: Management of time Module 7: Systems for Record Keeping and Filing Module 8: Business Writing Techniques Module 9: Communication Skills Module 10: Customer Service Module 11: Basics of Microsoft Office Skills Assessment Method of Minute Taking : Minute Taking Course Upon finishing each module of the Minute Taking : Minute Taking Course, automated MCQ quizzes will be available. To proceed to the next module, you must successfully complete the quiz with a minimum score of 60%. Certification of Minute Taking : Minute Taking Course After completing the MCQ assessment for this Minute Taking : Minute Taking Course, you will be awarded a Wise Campus Certificate of Completion. Who is this course for? Minute Taking : Minute Taking To enrol in this Minute Taking : Minute Taking Course, students must fulfil the following requirements. To join in our Minute Taking : Minute Taking Training Course, you must have a strong command of the English language. To successfully complete our Minute Taking : Minute Taking Training Course, you must be vivacious and self driven. To complete our Minute Taking : Minute Taking Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Minute Taking : Minute Taking Training Course. Requirements Minute Taking: Minute Taking There are no specific requirements for this Minute Taking: Minute Taking Course because it does not require any advanced knowledge or skills. Career path Minute Taking : Minute Taking You will have a variety of job options after taking this Minute Taking : Minute Taking course; here are a few possibilities: Minute Taker Personal Assistant Secretary Chairperson Certificates Certificate of completion Digital certificate - Included

The Early Years Teaching industry in the UK offers abundant opportunities for individuals interested in working with young children. With over 30,000 early years settings in the country, including nurseries, preschools, and childminding services, there is a high demand for skilled teachers. The sector employs around 200,000 people, and it is estimated that over 40,000 additional early years professionals will be needed by 2028. Salaries in this field typically range from £15,000 to £25,000 per year, depending on skill and experience. This industry provides a rewarding career path for those passionate about early childhood education and care. Our Early Years course Teaching starts with the basics of Level 5 Diploma for the Early Years Teaching and gradually progresses towards advanced topics. Therefore, each lesson of this Early Years Teaching course is intuitive and easy to understand. Why would you choose the Early Years Teaching course from Compliance Central: Lifetime access to Early Years Teaching course materials Full tutor support is available from Monday to Friday with the Early Years Teaching course Learn Early Years Teaching skills at your own pace from the comfort of your home Gain a complete understanding of Early Years Teaching course Accessible, informative Early Years Teaching learning modules designed by expert instructors Level 5 Diploma for the Early Years Course Basic Learning Outcomes: Understand the principles and key components of the Early Years Foundation Stage (EYFS) framework. Recognise the significance of early years in children's overall development. Apply effective teaching techniques aligned with the EYFS guidelines. Demonstrate competence in working as an EYFS teacher, including collaboration and communication skills. Implement strategies to promote learning and development in young children. Identify and support children with special education needs or disabilities within the EYFS context. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £109 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Early Years Teaching course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Early Years Teaching. It is also great for professionals who are already working in Early Years Teaching and want to get promoted at work. Also, Sutable for the ones who are interested in Level 2 Diploma for the Early Years Practitioner. Requirements To enrol in this Early Years Teaching course, all you need is a basic understanding of the English Language and an internet connection. Career path The Early Years Teaching course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Early Years Teaching . Early Years Teaching : £18K - £25K per year Nursery Teacher: £19K - £30K per year Preschool Teacher: £18K - £26K per year Early Years Educator: £16K - £24K per year Childcare Coordinator: £20K - £28K per year Certificates CPD Accredited PDF Certificate Hard copy certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Digital certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each QLS Endorsed Hard Copy Certificate - Level 5 Hard copy certificate - £109 Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each

Level 2 Certificate in Employability Skills Course Online This Level 2 Certificate in Employability Skills course is designed for students who want to improve their employability skills and prepare for the world of work. This Level 2 Certificate in Employability Skills course aims to help learners develop and improve skills required for the workplace and increase learners' confidence and communication skills to prepare them for employment or a change in employment. This Level 2 Certificate in Employability Skills course will make you more aware of what employers are currently looking for when hiring new employees and how you can make the most of your technical qualifications, skills, experience, and personal qualifications when applying for jobs. Apart from technical qualifications, the Level 2 Certificate in Employability Skills course considers a variety of generic skills and capabilities that employers look for. Special Offers of this Level 2 Certificate in Employability Skills Course This Level 2 Certificate in Employability Skills Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Employability Skills Course Instant access to this Level 2 Certificate in Employability Skills Course Get FREE Tutor Support from Monday to Friday in this Level 2 Certificate in Employability Skills Course Courses are included in this Level 2 Certificate in Employability Skills Course Course 01: Level 2 Certificate in Employability Skills Course 02: Self Esteem & Assertiveness Skill Course Course 03: Level 2 Award in Job Search and Interview Skills Other Benefits of this Level 2 Certificate in Employability Skills Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Certificate in Employability Skills Course] Level 2 Certificate in Employability Skills Course Online Industry Experts Designed this Level 2 Certificate in Employability Skills Course into 12 detailed modules. Detailed course curriculum of the Level 2 Certificate in Employability Skills Course Module 01: Understanding Mindset Module 02: Dealing with Your First Days at Work Module 03: Understanding Motivation Module 04: Setting Your Targets Module 05: Managing Your Time Module 06: Presenting Yourself Module 07: Problem Solving in a Place of Work Module 08: Creative Thinking Module 09: Understanding Risk Module 10: Working in a Team Module 11: Dealing with Conflict Module 12: Health, Safety and Security in the Place of Work Assessment Method of Level 2 Certificate in Employability Skills Course After completing each module of the Level 2 Certificate in Employability Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Level 2 Certificate in Employability Skills Course After completing the MCQ/Assignment assessment for this Level 2 Certificate in Employability Skills Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Certificate in Employability Skills Course Online This Level 2 Certificate in Employability Skills Course is ideal for people looking for employment or a change in employment. Requirements Level 2 Certificate in Employability Skills Course Online Students who intend to enrol in this Level 2 Certificate in Employability Skills Course must meet the following requirements: Employability Skills: Good command of the English language. Employability Skills: Must be vivacious and self-driven Employability Skills: Basic computer knowledge. Employability Skills: A minimum of 16 years of age is required Career path Level 2 Certificate in Employability Skills Course Online Certificates Certificate of completion Digital certificate - Included

Hardcopy and PDF Certificate Free Exclusive Limited Time Offer When we want to assess the condition of something, we do surveying. Similarly, building surveying evaluates the quality of buildings, from houses to public and commercial properties. It is an enticing career choice for aspiring engineers. Hence, we provide this Building Surveying course for you that covers the ins and outs of quality assessments of a building. The Building Surveying course is for those who want to be successful. In the Building Surveying course, you will learn the essential knowledge needed to become well versed in Building Surveying. Our course starts with the basics of Building Surveying and gradually progresses towards advanced topics. Therefore, each lesson of this Building Surveying course is intuitive and easy to understand. Why would you choose the Building Surveying course from Compliance Central: Lifetime access to Building Surveying course materials Full tutor support is available from Monday to Friday with the Building Surveying course Learn Building Surveying skills at your own pace from the comfort of your home Gain a complete understanding of Building Surveying course Accessible, informative Building Surveying learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Building Surveying bundle Study Building Surveying in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Building Surveying Course Improve your chance of gaining in demand skills and better earning potential by completing the Building Surveying Curriculum Breakdown of the Building Surveying Course Module 01: Building Survey: An Introduction Module 02: Building Law Principles Module 03: Building Procurement and Contract Administration Module 04: Building Information Modelling Module 05: Building Technology Module 06: The Procedure of Building Survey and Surveys of Historic Buildings Module 07: Beginning of the Survey: Foundation and In-depth Survey in Walls Module 08: Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys Module 09: Inspection of Joinery and Woodwork Module 10: Finishes and Surfaces of the Building Module 11: Services Inspection Module 12: Building Pathology Module 13: Building Adaption Module 14: Understanding Work Breakdown Structure Module 15: Report Writing Module 16: Legal Aspects Learning Outcomes: A summary of the fundamentals of building survey and building law. Learn about contract management and purchasing for construction. Learn about building technology and building information modeling. Know how building surveys and surveys of historic buildings are conducted. Boost your organisation and communication skills. Manage customers, grievances, and deadlines. Be able to finish projects on time and on budget. Examining the woodwork and joinery. Recognising the work-break-down arrangement. Legal aspects and report authoring. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Building Surveying and Quantity Surveying course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Building Surveying and Quantity Surveying. It is also great for professionals who are already working in Building Surveying and Quantity Surveying and want to get promoted at work. Requirements To enrol in this Building Surveying and Quantity Surveying course, all you need is a basic understanding of the English Language and an internet connection. Career path Some of the career paths related to this field are: Building Surveyor Building Surveying Inspector Senior Building Surveyor Assistant Building Surveyor And many more. Certificates Certificate of completion Digital certificate - Included Free CPD Accredited PDF Certificate. Certificate of completion Hard copy certificate - Included Free CPD Accredited Hardcopy Certificate. After successfully completing this Building Surveying course, you get a PDF and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Master the skills of management and become an efficient manager with the Diploma in Management Skills course. Understand