460 Communication courses in Bristol

Video conferencing over IP course description A current hot topic in recent years has been the provision of multimedia services over IP networks - triple play. This course investigates the characteristics of video transmission and then studies the impact on IP networks. What will you learn Describe the issues of video and data convergence. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate video technologies. Design data networks, which will support video.. Video conferencing over IP course details Who will benefit: Technical staff. Prerequisites: TCP/IP fundamentals Intro to data communications & networking Duration 3 days Video conferencing over IP course contents Review Traditional video, digital video, video formats, MPEG, brief review of IP, Uses of video: downloading, streaming, TV, CCTV, conferencing. Video over IP issues Delivery methods: FTTH, ADSL, VDSL, 3G and others. Bandwidth, delay, jitter, signalling. Digitising video, CODECS, packetising video, comparison of techniques. IP performance and QOS IP TOS field, queuing strategies; FIFO, WFQ, custom, priority, RED. Differentiated services, diffserv. Video over IP protocol stack RTP, RTCP, mixers and translators, RSVP. IPv6. Conferencing Traditional solutions, Video conferencing over IP, point to point, multipoint, architectures, bridges. IETF - Session Initiation Protocol Comparison with H.323, SIP proxy, proxy server, redirect server. SDP. Multicasting Multicasting compared to unicasting and broadcasting, when to use and when not to use multicasting. IGMP, DVMRP, PIM. Security Impact of firewalls and NAT, ISMA, DRM, DTCP.

Administering Microsoft SQL Server course description This course provides students with the knowledge and skills to maintain a Microsoft SQL Server database. The course focuses on how to use SQL Server 2016 product features and tools related to maintaining a database. Note: This course is designed for customers who are interested in learning SQL Server 2014 or SQL Server 2016. It covers the new features in SQL Server 2016, but also the important capabilities across the SQL Server data platform. What will you learn Describe core database administration tasks and tools. Configure SQL Server databases and storage. Import and export data. Monitor SQL Server. Trace SQL Server activity. Manage SQL Server security. Audit data access and encrypt data. Administering Microsoft SQL Server course details Who will benefit: Individuals who work with SQL Server databases. Individuals who develop applications that deliver content from SQL Server databases. Prerequisites: Introduction to data communications & networking. Duration 3 days Administering Microsoft SQL Server course contents Introduction to SQL Server administration Database administration, SQL Server platform, database management tools and techniques. Hands on SQL Server Management Studio, sqlcmd Windows PowerShell with SQL Server. Working with databases and storage Data storage with SQL Server, managing storage for system databases, managing storage for user databases, moving database files, configuring the buffer pool extension. Hands on Configuring tempdb storage, creating databases, attaching a database. Importing and exporting data Transferring data, importing and exporting table data, copying or moving a database. Hands on import and export wizard, bcp utility, BULK INSERT statement, OPENROWSET function. Monitoring SQL Server 2014 Monitoring SQL Server, dynamic management views and functions, performance monitor. Hands on Baseline metrics, monitoring a workload. Tracing SQL Server activity Tracing workload activity, using traces. Hands on Capturing a trace in SQL Server profiler, generating tuning recommendations. Managing SQL Server security SQL Server security, server-level security, database-level principals, database permissions. Hands on SQL Server security. Testing access.

IPTV training course description A current hot topic in recent years has been the provision of multimedia services over IP networks aka triple or quadruple play. This course investigates the characteristics of video transmission and then studies the impact on IP networks. What will you learn Use Wireshark to analyse and troubleshoot TV streams. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate IPTV technologies. Design data networks, which will support IPTV. IPTV training course details Who will benefit: Anyone working with IPTV. Prerequisites: TCP/IP Foundation for engineers Intro to data communications & networking. Duration 3 days IPTV training course contents What is IPTV? What is IP? What is TV? Pixels, frames, colour, digital modulation, digital video broadcasting. SDTV, HDTV, 4K. IPTV architectures, Contribution, distribution, delivery. IPTV standards. Hands on Base IP connectivity, VLC. IPTV protocol stacks IP, TCP, UDP, RTP. IPv6. HTTP. Bandwidth requirements. Hands on IPTV bandwidth calculations. Video codecs What is a CODEC, pictures and audio, digitisation, sampling, quantisation, encoding, compressing. MPEG, bit rates, resolution. I, B, P frames, GOP. MPEG 2, MPEG 4, H.264, H.265, VP9, AV1. Hands on Analysing MPEG frames. IP issues Quality vs. bandwidth. Bandwidth, delay, latency, jitter, signalling. Routers. Hands on Analysing jitter and other performance issues. IPTV performance and QoS IP DSCP field, queuing strategies; FIFO, WFQ, custom, priority, RED. Differentiated services, Diffserv. 802.1Q. Traffic shaping. QoE. Hands on best effort versus prioritisation. UDP versus TCP Reliable, unreliable, connection oriented, connectionless. Broadcasts, multicasts and unicasts. TCP flow control, TCP and performance. Hands on TCP window sizes. RTP RTP, ports, mixers, translators, RTCP, SMPTE, FEC. Hands on RTP analysis with Wireshark. Multicasting Multicasting compared to unicasting and broadcasting, when to use and when not to use multicasting. IGMP, PIM-SM, SSM. MLD. Hands on Analysing multicast streams. OTT TV HTTP, HTTPS, Chunked HTTP. Adaptive streaming. HTML5. DASH vs HLS. Hands on Analysing HTTP streams. Security Firewalls, TLS, DRM, watermarking. Encryption. Geolocation. VPNs. IPTV architecture and other protocols Content providers, Service providers, delivery networks, home networks. Caching, Service discovery. RTSP. SAP, SDP. DHCP, DNS, NTP Hands on Fixing the network.

VoIP training course description Convergence of voice and data is now a common place mainstream technology. Our Voice Over IP course investigates the characteristics of voice transmission and then studies the impact on IP networks. Practical sessions with soft phones, hard phones and gateways allow the students to see all aspects of VoIP. Network analysers are used to study packets on the wire. What will you learn Describe the issues of voice and data convergence. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate VoIP technologies. Design data networks, which will support voice. VoIP training course details Who will benefit: Anyone working in the field of networking or telecommunications. Prerequisites: TCP/IP foundation for engineers Intro to data communications & networking Duration 3 days VoIP training course contents What is VoIP Voice over IP, brief review of IP, brief review of telephones and voice. Configuring IP softphones What are softphones? Downloading, installing. Hands on Building the base IP network, a simple VoIP call with softphones, Internet telephony. Addressing E164, FQDN, IP addresses, URIs, DNS, SIP addressing, H.323 addressing. VoIP issues Bandwidth, Delay, Jitter, digitising voice, digitisation steps, coding, quality issues, MOS, voice compression, silence suppression, packetising voice, prioritising voice, jitter buffers. Hands on Simple packet analysis. Architectures Desktop, backbone, gateway, hard phones, PoE, integrating phones and PCs, carriers, Softswitches. Hands on Integrating Softphones, hard phones and analog phones. IP performance and QoS ITU delay recommendations, IP DSCP field, DiffServ, IP precedence, queuing strategies; FIFO, WFQ, custom, priority, RED, LLQ. VoIP protocol stack RTP, RTCP, mixers and translators, RSVP. Bandwidth, Erlang models, link layer overhead. Hands on Calculating VoIP bandwidth, analysing RTP packets. ITU Recommendation H.323 Architecture, protocols, terminals, Call setup, Gatekeepers, gateway discovery, H.323 registration with a gatekeeper. Hands on PC to PC using H.323. IETF - Session Initiation Protocol What is SIP? SIP protocol stack, SDP, Sip architecture, SIP messages, Initial SIP phone startup, SIP servers, proxy server, redirect server. Hands on PC to PC using SIP. Carrier networks Signalling systems, SS7, media gateways, Media gateway controllers, signalling gateways, MGCP, Megaco, SIGTRAN. Hands on PSTN interworking. Video over IP Video components, digital video, pictures and audio, video codecs, issues and solutions, video conferencing, multipoint video conferencing, video protocol stack. Appendix 1: Multicasting. Appendix 2: Voice/data integration without IP.

Definitive Ethernet switching course description A hands on comprehensive look at Ethernet switches with extensive coverage of VLANs. The course focuses on the technology and not any one manufacturers product enabling delegates to configure switches from any manufacturer. What will you learn Configure and troubleshoot switches using: Console port telnet HTTP TFTP Configure and troubleshoot switch features such as: Duplex/speed Port based MAC security Spanning Tree Link aggregation Tagged ports Configure and troubleshoot VLANs. Definitive Ethernet switching course details Who will benefit: Technical staff. Prerequisites: Intro to data communications & networking. Duration 3 days Definitive Ethernet switching course contents What is Ethernet? LANs, network cards and cables, CSMA/CD, Ethernet frames, Ethernet evolution, 802.3. Hands on: ping, Ethernet speeds, CSMA/CD. Ethernet layer 2 Layer 2 functions, NICs, MAC addresses, unicasts, multicasts and broadcasts, frame formats. Hands on: Configuring NICs, Analysing MAC addresses with Wireshark IP and Ethernet Relationship Hands on: ARP. What is a switch? Switches connect multiple devices, switches versus hubs, simultaneous conversations, switches work at layer 2, the forwarding database, how the forwarding database is built, broadcast and collision domains Hands on: Difference between hubs and switches. Switch configuration Switch configuration Managed/unmanaged switches, configuration methods, reasons to configure switches. Console ports, HyperTerminal (and alternatives). Hands on: Using the console port to troubleshoot and configure switches. Switches in more detail Latency, forwarding mechanisms, switch fabrics. Hands on: Using telnet and HTTP to switches. Ethernet extensions Auto negotiation, Power over Ethernet. Hands on:Configuring and troubleshooting switch ports: Speed, duplex and security. Redundant links Loops, broadcast storms, STP, BPDU format, STP convergence. Hands on: Tracking blocked ports. STP convergence. Backbone links Architectures, link aggregation, LACP, load sharing, resilience. Hands on: fail over times. VLANs Virtual versus physical LANs, Why have VLANs? Broadcast domains, Creating VLANs, Assigning ports to VLANs. Hands on: Analysing the effect of VLANs on traffic. Enterprise VLANs VLANS are internal, multiple VLANs, Load balancing, Default VLAN, VLAN registration protocols: VTP, GVRP, MVRP. Hands on: VLANs on multiple switches. Tagging/Trunking Reason for tagging, terminology, tagging process, 802.1Q, Tag format, VLAN stacking. Hands on: Configuring and troubleshooting tags. STP variants RSTP, Common STP, Multiple STP, PVST, ring alternatives. Hands on: RSTP. Inter VLANs Layer 3 switching, IP addressing rules, Interconnecting VLANs. Hands on: Routing between VLANs. Troubleshooting Ethernet Methods, tools, locating faults, layer 1 issues, layer 2 issues Hands on: Fixing the network.

LTE Architecture and Protocols course description This course provides a comprehensive tour of the LTE architecture along with services provided and the protocols used. What will you learn Describe the overall architecture of LTE. Explain the information flows through LTE. Describe the LTE security. Describe LTE mobility management. Recognise the next steps for LTE. LTE Architecture and Protocols course details Who will benefit: Anyone working with LTE. Prerequisites: Mobile communications demystified Duration 3 days LTE Architecture and Protocols course contents Introduction History, LTE key features. The 4G ITU process. The LTE 3GPP specifications. Specifications. System Architecture LTE hardware architecture. UE architecture and capabilities. E-UTRAN and eNB. EPC, MME functions, SGW, PGW and PCRF. System interfaces and protocol stacks. Example information flows. Dedicated and default bearers. EMM, ECM, RRC state diagrams. Radio transmission and reception OFDMA, SC-FDMA, MIMO antennas. Air interface protocol stack. Logical, transport and physical channels. Frame and slot structure, the resource grid. Resource element mapping of the physical channels and signals. Cell acquisition, data transmission and random access. MAC, RLC, PDCP protocols. LTE spectrum allocation. Power-on procedures Network and cell selection. RRC connection establishment. Attach procedure, including IP address allocation and default bearer activation. LTE detach procedure. Security in LTE networks LTE security features, identity confidentiality, ciphering and integrity protection. Architecture of network access security in LTE. Secure key hierarchy. Authentication and key agreement procedure. Security mode command procedure. Network domain security architecture. Security associations using IKE and IPSec. Mobility management RRC_IDLE, RRC_CONNECTED. Cell reselection, tracking area updates. Measurement reporting. X2 and S1 based handovers. Interoperation with UMTS, GSM and non-3GPP technologies such as cdma2000. QoS, policy control and charging QoS in LTE, EPS bearers, service data flows and packet flows. The architecture and signalling procedures for policy and charging control. Data transport using GPRS, differentiated services and MPLS. Offline and online charging in LTE. Delivery of voice and text messages over LTE Difficulties and solutions for Voice over LTE. Architecture and call setup procedures for circuit switched fallback. Architecture, protocols and call setup procedures in IP multimedia subsystem. Enhancements in release 9 LTE location services. Multimedia broadcast / multicast service and MBSFN. Cell selection, commercial mobile alert service. LTE Advanced and release 10 Impact of carrier aggregation on LTE air interface. Enhanced MIMO processing on uplink and downlink. Relaying. Release 11 and beyond. OAM and self organising networks Operation, administration, maintenance and provisioning for LTE. Self-configuration of base station parameters. Fractional frequency re-use, inter-cell interference co-ordination. Self-optimisation of base station procedures. Self-healing to detect and recover from faults.

We need to talk openly about how we are performing and we sometimes need to have an 'honest' conversation with our manager. We all know this, but it can be difficult. This short, focused workshop will give you the confidence and skills to have a conversation with your manager (or anyone else for that matter) about your performance and how you can add value. It will focus on how to get yourself heard and build better working relationships with those key to your success. The programme will help you: Overcome the barriers to effective performance conversations Receive feedback without taking it personally Improve working relationships with your manager Agree realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 Asking for feedback 3 Preparing for challenge 4 The expectations conversation 5 Your communication styles 6 Planning and preparing for an honest conversation

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include: Knowing your team Communication styles Communicative competency in multi-cultural teams Cultural intelligence – understanding our strengths A global mindset Breaking down barriers for better team working Experiential learning – a session in a second language Team dynamics

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans