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Learn to create captivating AI-generated art using DALL-E, Midjourney, and other AI art software. This course covers the fundamentals of AI art creation and provides hands-on training on how to generate stunning visuals. Develop your creativity and artistic skills in a fun and engaging way.

If you're interested in learning practical legal skills, considering a change of careers or hoping to gain a greater understanding of a wide array of financial instruments, then this fantastic Legal Advisor Training Course is all you need. Learn how to support deals, assist in product development and scrutinise the bank's risk management and compliance with confidence. By enrolling on this Legal Advisor Training course, you will be able to develop your knowledge of basic legal principles and their application to the formulation and resolution of legal problems. Having an inquiring, logical and critical approach to legal analysis is covered in much length too. On top of these modules, you will also learn to identify, find and use a range of sources of legal information to assist in legal research and analyse legal information and apply it to the solution of problems. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Legal Advisor Module 01: Legal Advice and Advisor 00:25:00 Module 02: Legal Adviser's Core Skills 00:30:00 Module 03: The Client 00:25:00 Module 04: Giving Legal Advice: Interviewing 00:25:00 Module 05: Giving Legal Advice: Recording and Preparing to Advise 00:10:00 Module 06: English Court System 00:15:00 Module 07: Property Law 00:35:00 Module 08: Employment Law 00:35:00 Module 09: Family Law 00:35:00 Module 10: Criminal Law 00:20:00 Organising Work Using MS Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Sort a List 00:05:00 Format a List 00:06:00 Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Workbooks - Microsoft Word 2019 00:00:00 Mock Exam Mock Exam- Legal Advisor Training 00:20:00 Final Exam Final Exam- Legal Advisor Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 5 Days 30 CPD hours This course is intended for This basic course is intended for anyone who is new to software development and wants, or needs, to gain an understanding of the fundamentals of coding and basics of Java and object-oriented programming concepts. Attendees might include: Technically-minded attendees who want or who want to begin the process of becoming an OO application developer Technical team members from non-development roles, re-skilling to move into software and application development roles within an organization Recent college graduates looking to apply their college experience to programming skills in a professional environment, or perhaps needing to learn the best practices and standards for programming within their new organization Technical managers tasked with overseeing programming teams, or development projects, where basic coding knowledge and exposure will be useful in project oversight or communications needs Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in basic coding with Java, coupling the most current, effective techniques with the soundest industry practices. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment, guided by our expert team, attendees will learn: The steps involved in the creation and deployment of a computer program What OO programming is and what the advantages of OO are in today's world To work with objects, classes, and OO implementations The basic concepts of OO such as encapsulation, inheritance, polymorphism, and abstraction The basic constructs that all programming languages share The basic Java constructs supporting processing as well as the OO orientation How to use Java exception handling About and how to use classes, inheritance and polymorphism About use collections, generics, autoboxing, and enumerations How to take advantage of the Java tooling that is available with the programming environment being used in the class Getting Started with Programming, OO and Java Basics for Non-Developers is a skills-focused, hands-on coding course that teaches students the fundamentals of programming object oriented (OO) applications with Java to a basic level, using sound coding skills and best practices for OO development. This course is presented in a way that enables interested students to embrace the fundamentals of coding as well as an introduction to Java, in a gentle paced environment that focuses on coding basics.Students are introduced to the application development cycle, structure of programs, and specific language syntax. The course introduces important algorithmic constructs, string and character manipulation, dynamic memory allocation, standard I/O, and fundamental object-oriented programming concepts. The course explains the use of inheritance and polymorphism early on so the students can practice extensively in the hands-on labs. Structured programming techniques and error handling are emphasized. The course includes the processing of command line arguments and environment variables, so students will be able to write flexible, user-friendly programs. Students will leave this course armed with the required skills to begin their journey as a Java programmer using modern coding skills and technologies. Introduction to Computer Programming Introduction to Programming Programming Tools Programming Fundamentals Thinking About Objects Program Basics Programming Constructs Java: A First Look The Java Platform Using the JDK The Eclipse Paradigm Writing a Simple Class OO Concepts Object-Oriented Programming Inheritance, Abstraction, and Polymorphism Getting Started with Java Adding Methods to the Class Language Statements Using Strings Specializing in a Subclass Essential Java Programming Fields and Variables Using Arrays Java Packages and Visibility Advanced Java Programming Inheritance and Polymorphism Interfaces and Abstract Classes Exceptions Java Developer's Toolbox Utility Classes Enumerations and Static Imports Formatting Strings Collections and Generics Introduction to Generics Collections

Learn to design using Adobe XD and create a real-world iPhone app with the Adobe XD Design Diploma course. Adobe XD is the all-in-one UX/UI solution for designing websites, mobile apps, and many more. In this course, you will learn the necessary tools of Adobe XD and learn how to apply Paper Prototyping techniques. The course guides you to create Interactive Prototype using the software and teaches you how to open sketch, Photoshop and Illustrator files with Adobe XD. Instead of these, you will master the techniques of collaborating with other developers using Zeplin & Avocode in the course. Upon completion, you will be able to design a fantastic iPhone (IOS) real world App in Adobe XD following iOS Design guidelines. What Will I Learn? Get grip on all the basic tools and techniques of Adobe XD Learn to apply Paper Prototyping techniques Design a stunning iPhone (IOS) real world App in Adobe XD Create Interactive Prototype using Adobe XD Export Assets and Design Specification for Developers Use Zeppelin and Avocode to Handoff your designs to developers Design with IOS Design guidelines Batch Export all assets in 1x 2x and 3x resolutions Requirements Install Adobe XD (at least trial version) MAC or Windows 10 at least Enterprise Edition Update Pencil, Black Pointer and Highlighter for Paper Prototyping Module: 01 What Is Adobe XD 00:07:00 Download And Install Adobe Xd 00:03:00 Why Adobe XD Is So Awesome - Talkinghead FREE 00:04:00 Updates And Upcoming Features Xd 00:03:00 Adobe XD Interface Welcome Screen FREE 00:03:00 Adobe Xd Top Nav Bar 00:02:00 Adoe Xd Interface Toolbar 00:02:00 Properties Panel Adoe Xd Interface 00:03:00 Xd Mac And Win Differences 00:05:00 First Assignment Simple One 00:07:00 Module: 02 Artboards and grids 00:08:00 Tools in xd 00:05:00 Rectangle tool to create buttons 00:06:00 Background and object blur 00:03:00 Ellipse tool 00:02:00 Basics of pen tool 00:03:00 Pen tool to creat Icons 00:06:00 Line tool 00:01:00 Text-tool 00:03:00 Colors Palettes 00:04:00 Color Gradients in Xd 00:06:00 Coolors.io 00:04:00 Masks in xd 00:06:00 Character styles in Xd 00:05:00 Creating and reusing symbols 00:07:00 Repeat grid 00:09:00 Common Shortcuts 00:06:00 Shortcut keys part2 00:08:00 Nested symbols in xd 00:06:00 Module: 03 S03L01 block-level design 00:12:00 S0302 Sketching First Design Idea-block Level Paper 00:08:00 S0303 First Paper Prototype- Adding Details 00:04:00 S0304 Vertical Horizontal Prototypes T Proto 00:09:00 S0305 Level Of Fidelity and prototypes 00:04:00 S0306 adding details to your block design 00:08:00 S0307 using ui design patterns 00:06:00 S0308 creating signup ios screen EXERCISE 00:14:00 Module: 04 S0401 Design preparations 00:05:00 S0402 Color scheme and insprations 00:05:00 S0403 Solving UX problems of old app 00:04:00 S0404 Welcome Screen design 00:10:00 S0405 designing the login screen 00:14:00 S0406 login-activated 00:12:00 S0407 Signup Screen 00:07:00 S0408 dashboard design part 1 00:12:00 S0409 dashboard design part 2 00:11:00 S0410 Sidebar Navigation 00:09:00 S0411 actitivies screen 00:11:00 S0412 sync screen 00:08:00 S0413 sync status update 00:04:00 S0414 using grids to improve designs further 00:05:00 S0415 refining style guides 00:08:00 S0416 IOS Design guidelines 00:09:00 Module: 05 S0501 fixing tap targets 00:06:00 S0502 prototype login and signup screens 00:10:00 S0503 prototyping dashboards and other screens 00:11:00 S0504 sharing prototype with others 00:04:00 S0505 recording prototype on mac 00:02:00 S0506 design Inspect beta 00:04:00 Module: 06 S0601 why to export in 1x 2x 3x 00:09:00 S0602 Perfect example of 1x 2x 3x 00:03:00 S0603 export artboards to create mockups 00:08:00 S0604 batch export 00:06:00 Module: 07 S0701 Live Preview Your App On Iphone 00:02:00 S0702 Developer handoff with Zeplin 00:13:00 S0703 Developer Handoff using Avocode 00:14:00 S0704 open sketch-psd-illustrato import 00:08:00 Module: 08 XD updtaes april may 2018 00:04:00 1st Exercise Asssignment-1 00:03:00 Second Assignment-1 00:03:00 Third Last Assinment - Google Drive 00:03:00 Resources Resources - Adobe XD Design Diploma 00:00:00

DontGoToDramaSchool - Teaching you the screen-acting techniques of the Hollywood stars. "Making quality, industry relevant drama training accessible to all." Don't waste your time and money going to traditional drama school. We teach you screen-acting not stage, at a time when streaming content is booming while theatres are being demolished. And costing a fraction of the price of traditional drama schools, start your training today. Don't wait for term time to begin.

Register on the Absolute Beginners Retopology and UV Unwrapping in 3dsMax today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Absolute Beginners Retopology and UV Unwrapping in 3dsMax course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Absolute Beginners Retopology and UV Unwrapping in 3dsMax course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Absolute Beginners Retopology and UV Unwrapping in 3dsMax course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Absolute Beginners Retopology And UV Unwrapping In 3dsMax Module 01: Introduction 00:11:00 Module 02: Preparing the Model In Zbrush and Exporting Meshes For Retopology 00:25:00 Module 03: Getting Familiar With 3dsmax and Starting Retopology 00:24:00 Module 04: Retopologizing the Horns 00:24:00 Module 05: Retopology of the Head and Symmetry 00:22:00 Module 06: Retopo the Shoulders Pt1 00:21:00 Module 07: Retopo the Shoulders Pt2 00:21:00 Module 08: Retopologizing the Cape 00:23:00 Module 09: Retopologizing the Arm 00:22:00 Module 10: Retopologizing the Small Cloth and Traps Armor 00:21:00 Module 11: Retopo of the Chest Armor 00:22:00 Module 12: Retopologizing the Legs 00:23:00 Module 13: Retopo the Knee Armor and the Sword 00:27:00 Module 14: Starting the Uv Unwrap 00:26:00 Module 15: Uv Mapping the Shoulders and Armor 00:23:00 Module 16: Unwrapping the Arms and Some Zbrush Unwrap 00:21:00 Module 17: Finishing the Unwrap of the Character 00:30:00 Module 18: Retopology of A Realistic Head Pt1 00:24:00 Module 19: Retopology of the Head Pt2 00:23:00 Module 20: Finishing the Head Retopology 00:26:00 Module 21: Making the Head Uvs 00:22:00 Module 22: Using Zbursh to Better Unwrap the Head 00:08:00 Module 23: Hand Retopology In 3dsmax Pt1 00:23:00 Module 24: Finish the Retopo of the Hand 00:21:00 Module 25: Uv Unwrapping of the Hand 00:15:00 Module 26: Goodbye 00:04:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Learn Python with 200+ real-world examples implemented on PyCharm. Ace functions, classes, objects, dictionary, lists, sets, and tuples. The course also covers math, statistics, and random modules. This is the ideal course for you if you want to advance your Python programming skills or switch to Python programming.

YouTube made itself the second largest search engine in the world, and it allows you to create a Brand Account to give your brand, product or business a YouTube presence of its own. If you enjoy making videos and want to make money out of it, then this SEO Training: Youtube Videos course is perfect for you which tied with essential information and knowledge that helps you to start a rewarding career. By enrolling in this course, you will learn how to getting your channel ready to earn money and assure that viewers easily find your videos when they search for your character of the product. You will go from zero skill to an expert by completing this course successfully and increase the extension standards. Who is this course for? SEO Training: Youtube Videos is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our SEO Training: Youtube Videos is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module: 01 Introduction for Video SEO 00:01:00 YouTube Auto Suggest for Keyword Research 00:08:00 Find YouTube Tags 00:04:00 YouTube Video SEO Optimizations 00:05:00 Module: 02 YTCockpit for Keyword Research _ Tracking 00:03:00 Tubular and Other Tool Comparisons 00:04:00 VidIQ Extension 00:07:00 YouTube Comments 00:02:00 Module: 03 The Secret of Subscribers in SEO 00:03:00 YouTube Black vs White 00:05:00 Rules of Engagement 00:06:00 YouTube Analytics 00:03:00 Module: 04 Video Sitemap SEO 00:07:00 Create a Playlist for Hard SEO Terms 00:05:00 YouTube Video Layout Blueprint 00:11:00 YouTube AdSense _ Other Monetizations 00:10:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Master the Hootsuite dashboard, learning skills like composing and scheduling multimedia messages, listening for relevant conversations, and managing social media campaigns. With this Hootsuite Social Media Marketing you will learn how to take your Social Marketing skills to the next level, from optimizing your presence on the major social networks to creating a sophisticated social marketing strategy, and more. Learn how Hootsuite makes finding, scheduling, managing, and reporting on social media content easier. You will know which social media platforms you should focus on - and which ones you should run from. You will learn how to manage multiple social media accounts. You will to showcase your success by mastering the use of analytics and reporting tools. You'll know how to benefit from the applications in the Hootsuite App Directory. Who is this course for? Hootsuite Social Media Marketing is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Hootsuite Social Media Marketing is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module: 01 Introduction 00:02:00 Welcome to HootSuite 00:03:00 Connecting Social Media Accounts 00:04:00 Publishing & Scheduling in HootSuite 00:07:00 Managing Your HootSuite Dashboard 00:02:00 Module: 02 Technical Detail - How to Remove App Permissions 00:01:00 HootSuite Analytics Overview 00:02:00 Should You Be On Facebook 00:04:00 Optimizing Your Facebook Page & Profile 00:18:00 Facebook Advertising Overview 00:01:00 Should You Be On Twitter 00:05:00 Module: 03 Should You Be On Google+ 00:02:00 Should You Be On LinkedIn 00:03:00 The Attractive Character Overview 00:10:00 Should You Be On YouTube 00:04:00 YouTube Video Lighting Training 2 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace