• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

691 Management courses in Manchester

All You Need to Know About Complaints Handling and Managing Difficult Clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All You Need to Know About Complaints Handling and Managing Difficult Clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Time Management and Productivity: In-House Training

By IIL Europe Ltd

What you Will Learn Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change Mind-set Tool-set Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan Summary Course summary and next steps Applying what you have learned

Time Management and Productivity: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£450

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Managing Conflict
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

Intercultural Competence: In-House Training

By IIL Europe Ltd

Intercultural Competence: In-House Training In a world that conducts business across continents and geographical borders, more than ever it is essential for team and organizational leaders to not only understand but also embrace the diversity of cultures; this is intercultural competence. Intercultural competence gives one the ability to effectively and appropriately communicate with people from other cultures in a competitively complex world. The participant in this program will gain cultural insights needed to build intercultural teams and navigate cultural diversities, without knowingly violating what are deemed to be acceptable or unacceptable cultural norms. What you will Learn At the end of this program, you will be able to: Articulate on the meaning of culture and intercultural competence Express the importance of body language and appropriately demonstrate its emblems Describe three cultural models and consider their application in assimilating cultural behaviors Define emotional intelligence and explain how it is linked to cultural intelligence Examine the four cultural intelligence capabilities and give examples of how each is developed Develop a personal cultural profile and compare its dimensions to gain an appreciation for intercultural competence Foundation Concepts Fundamentals of culture Culture and body language Culture and proxemics Cultural Models Iceberg culture model The onion model of culture Hofstede's model of national cultures High-context and low-context cultures Cultural Intelligence Emotional intelligence overview Cultural intelligence overview Cultural Profile Cultural profile dimensions Understanding your cultural profile

Intercultural Competence: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£495

Best Practice Board Meeting Tips

By Ralph Ward

For boards and staff, board meetings always involve too much time, too much effort, too much material to review, and too few tools to make governance effective. Here are the top tools, tips and timesavers boards around the world use to make your impossible boardroom tasks do-able.

Best Practice Board Meeting Tips
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

M.D.D I FIND IT HARD TO CONTROL MY EMOTIONS PACKAGE (SINGLES)

4.9(27)

By Miss Date Doctor Dating Coach London, Couples Therapy

Self-awareness training Emotional training Dating coaching Support and guidance Discipline training Modify behaviour training Cognitive reappraisal Weekly session 4 weeks 1-hour per week Dating advice for singles https://relationshipsmdd.com/product/i-find-it-hard-to-control-my-emotions-package/

M.D.D I FIND IT HARD TO CONTROL MY EMOTIONS PACKAGE (SINGLES)
Delivered in London or UK Wide or OnlineFlexible Dates
£400

Remote working is on the increase. However, managing a remote team is not always the same as managing a traditional, single-site office-based team.

Managing Remote Teams
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

Organisations are essentially about people working together and yet so often they fail to capitalise upon the full potential of this.

The Fundamentals of Team Building
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

If you run a small, tight-knit team, this course is tailored to help you get the most from the group.

Small Team Leadership
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

Managing Stress and Building Resilience: In-House Training

By IIL Europe Ltd

Managing Stress and Building Resilience: In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps

Managing Stress and Building Resilience: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£450