1659 Care courses in Cardiff delivered Live Online

Boost your knowledge of mental health and gain insights to enable you to understand the stigma, recognise common issues, learn self-care strategies for wellbeing, and build confidence to assist those facing mental health challenges.

The aim of the Focus Awards Level 4 Award in Facial Anatomy & Physiology (RQF) is to provide learners with the knowledge and understanding of the anatomy and physiology associated with the facial area. Please confirm dates and availability with us prior to purchasing Who Is This Course Suitable For? Learners must have previously completed and achieved a level 3 qualification in beauty therapy and a level 2 in skincare and facial treatments. Course Content You will cover: Understand facial anatomy and physiology Understand associated pathologies Understand skin disorders, injuries and conditions You will have 1 Assignment. No exam. Course Duration & Cost No date required, please go ahead and BOOK, we will email across all relevant home studying information directly to your email address You have a minimum of 6 weeks to study for the exam and a maximum of 6 months This course is ALL home studying Categories: Advanced Skin Care Courses, ofqual

LOOKING FOR: PICTURE BOOKS, CHAPTER BOOKS, MG, YA, CHILDREN'S NON-FICTION After a childhood buried in library books and Beanos, Lydia started her career in the editorial team at Egmont, where she commissioned books such as the Carnegie Medal-winning The Poet X. She joined the Darley Anderson team in 2018, and as well as building an engaging and diverse list of authors and illustrators, she was promoted to Director in March 2024. With experience on both sides of the commissioning desk, Lydia loves working editorially with her clients and developing ideas from an initial spark into a full manuscript. She represents clients across all age groups, including picture book, chapter book, middle grade and YA, and has a particular focus on non-fiction. Lydia reads and considers widely, and among other things she is looking for snort-inducing stories for younger readers, clever and contemporary teenage and YA fiction, and non-fiction projects that take big ideas and make them easily navigable, accessible and fun. No matter the story, Lydia is drawn to voice above anything else and will always be sucked in by a strong hook. Lydia represents clients including Soofiya, Gina Blaxill, Mark Bradley, Ryan Hammond, Alice Harman, Joyce Efia Harmer, Catherine Jacob, Hannah Moffatt, Rachel Morrisroe, Nick Sheridan, Rashmi Sirdeshpande and Eva Wong Nava. If you could sum up her tastes in three words, they would be curious, characterful and heartfelt, and in three books, they would be One of Us is Lying, Nevermoor and You Are Awesome. Lydia would like you to submit a covering letter, a 1 page synopsis and the first 3 chapters or 20 pages of your completed manuscript in a single word document. For Picture Books please submit a covering letter and texts for two completed stories. (In addition to the paid sessions, Lydia is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 16th June 2025

Course Overview The Health and Social Care Level 5 Diploma is a comprehensive qualification designed to enhance learners' understanding of the UK’s care sector, including the ethical, legal, and professional frameworks that govern it. This course explores the critical responsibilities of care professionals, including safeguarding practices, communication strategies, and equality promotion within diverse care environments. Learners will gain a deep appreciation for the significance of person-centred care and the regulatory policies shaping health and social care in the UK. By the end of the course, participants will be well-prepared to step into leadership and supervisory roles, offering informed guidance and supporting quality standards in a variety of care settings. Course Description This diploma covers essential concepts such as safeguarding vulnerable adults, managing risks, promoting diversity, and upholding individual rights within health and social care environments. Learners will develop a solid grasp of professional ethics, communication relevance, and policy implementation within the scope of their roles. The course is delivered in a structured format, ensuring clarity and coherence as learners progress through each module. Participants will understand the intricacies of caregiving responsibilities, from legal duties to organisational procedures, gaining the confidence to uphold high standards in care delivery. Designed to align with industry expectations and UK compliance requirements, this qualification empowers learners with the knowledge needed to support individuals with dignity, empathy, and a firm understanding of professional obligations. Course Modules: Module 01: Introduction to Health and Social Care Module 02: Communication and Its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Safeguarding Vulnerable Adults Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to build a foundation for supervisory roles in care. Professionals aiming to deepen their knowledge of care standards and regulatory responsibilities. Beginners with an interest in health, social care, or community support. Volunteers or support workers aspiring to gain formal recognition. Career Path Health and Social Care Supervisor Residential Care Manager Community Support Worker Health Services Coordinator Care Quality Assurance Officer Social Care Team Leader

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Join us for this one-day online course and discover what makes quality teaching of history by exploring how to ensure coverage of the National Curriculum through practical creative methods.

An 8 week coaching programme like no other. Discover how to build your business, free your time all the while making more money and doing more of the stuff you love. Stop not-earning when you're off on holiday, off for the weekend or off sick... Create a business that works for you, even when you're not there.

Tea 'N Chat free event - Talk with Textile Artist Nicky Simpson

THE course for practitioners of the Integrated Local Delivery framework (ILD)

Course Overview The “ADHD, SEN, Autism & Child Care” course bundle provides a comprehensive foundation in child psychology, special educational needs, and behavioural development, equipping learners with the theoretical knowledge needed to support children with diverse learning profiles. Through in-depth exploration of ADHD, autism, SEN coordination, and cognitive development, this course delivers a solid understanding of how to promote inclusive, supportive learning environments. Learners will gain insight into developmental psychology, behavioural management strategies, and therapeutic practices such as play therapy and CBT. Designed for those aspiring to work in educational or care-based settings, this course helps develop confidence in navigating neurodiversity and child-centred support frameworks. On successful completion, learners will be better positioned to contribute meaningfully in child care, education support, or mental health-focused roles. Course Description This course bundle covers a wide range of topics essential for understanding and supporting children with additional needs. Learners will begin with ADHD awareness and expand into SEN coordination, gaining a clear picture of how to support children with learning difficulties in educational environments. Autism training and SEN teaching assistant modules explore common challenges and support methods, while the Child Psychology and Child Development modules deepen the understanding of emotional, cognitive, and social growth. The course also includes specialised training in CBT and play therapy, providing psychological frameworks for child-focused support. Each module is designed to enhance your theoretical understanding, helping you recognise behavioural patterns, develop care strategies, and work within inclusive educational or care frameworks. This course is suitable for aspiring professionals and those already working in education, childcare, or youth support roles who want to expand their expertise in SEN and child psychology. Course Modules: Module 01: ADHD Awareness Module 02: SENCO - Special Educational Needs Coordination Course Module 03: Autism Training Module 04: SEN Teaching Assistant Module 05: Child Psychology Diploma Module 06: Child Development and Care Module 07: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Module 08: Play Therapy (See full curriculum) Who is this course for? Individuals seeking to understand and support children with additional needs. Professionals aiming to advance their skills in educational or childcare settings. Beginners with an interest in child psychology, SEN, or developmental support. Teaching assistants, youth workers, and child care practitioners seeking career development. Career Path SEN Teaching Assistant Child Care Worker Youth Support Worker Behavioural Support Specialist Child Psychology Assistant Autism or ADHD Support Advisor Early Years Practitioner Learning Support Mentor