591 CALM courses

Going the digital experience research route? Learn how a human centric approach to digital transformation results in a positive experience for all involved.

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

Gain robust techniques for obtaining feedback from end users throughout product design, and learn how to identify new opportunities for design improvement.

The Complete Course on Healthy Mind Do you want to improve the health of your soul? Do you need to know the reasons behind the necessity of a healthy mind? Enroll in the course and explore the effectiveness of a healthy mind. Course Description: A healthy mind is the pre-requisite of healthy and happy person. Mental fitness maintains a sound body and brain. A healthy mind leads you a healthy body. The course will guide you to increase the concentration level so that your focus power will increase. These will help you to achieve a fit mental health. The course explains the necessity of meditation, the importance of a healthy mind, how to keep mind calm, cool and collective, etc. The course will also focus one important factor of meditation: breathing and its importance in meditation. By the end of the course, you will be able to try to stay fit both mentally and physically. Course Highlights Mind Health Secrets is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mind Health Secrets into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Mind Health Secrets Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mind Health Secrets is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mind Health Secrets is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Importance Of Meditation 01:00:00 How To Start 01:00:00 Your Breath 01:00:00 The Here and Now 00:30:00 Things That Can Happen 01:00:00 Wrapping Up 00:15:00 Mock Exam Final Exam

We all, at least once in our life, wanted to learn to communicate with animals or at least wanted to understand what they were trying to say. The closest we have come is to dogs. Dogs usually use body language, vocalisation and posture to express their needs, wants, happiness, and fear. Whether you are a dog enthusiast or are taking care of dogs as your profession, it is important for you to learn about canine communication. In our Dog Communication and Body Language course, you will explore canine communication, types of canine communication, canine intelligence, canine psychology, socialising dogs and nurturing the cognitive skills of dogs. Additionally, you will gain knowledge of dog communication, canine emotions, signs that a canine is suffering, the responsibilities of a dog owner and the skills needed to work with dogs. By the end of the course, you will: Know about canine communication and the different types of canine communication Acquire knowledge of canine intelligence and how to nurture your dog's cognitive skills Be aware of the importance of socialisation and why you should socialise the dogs Learn about canine communication and find out what body language gives away Display knowledge of canine psychology, pack mentality and signals to keep dogs calm. Find out about dog communication and compare communication between dogs and humans Explore canine emotions, signs of suffering and seeking assistance for pain & suffering Learn about the role of a dog owner and the skills required to work with dogs What will Make You Stand Out? On completion of this Dog Communication and Body Language online course, you will gain: CPD QS Accredited course After successfully completing the course, you will be eligible to order your certificate. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Dog Communication and Body Language Module 01. Introduction to Canine Evolution Module 02. Introduction to Canine Intelligence Module 03. The Importance of Socialisation Module 04. Canine Communication Module 05. Canine Psychology Module 06. Dog Communication and Body Language Module 07. Communication Between Dogs and Human Module 08. Canine Emotions and Signs of Suffering Module 09. The Role of a Dog Owner Module 10. Essential Skills for Working With Dogs Show off your new skills with a certificate of completion - Digital Certificate: CPD Accredited : £4.99 Hardcopy: Hardcopy Certificate: £9.99 (FREE UK Delivery) Hardcopy Transcript: £9.99 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Dog Communication and Body Language course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Dog Communication and Body Language course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Dog Communication and Body Language course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas:

Course Overview Learn the necessary skills, knowledge, and information about elderly care from this course. It's no secret that elderly people need a lot of care and attention, and as they get older with age, they face many issues and become more sensitive. And you need proper knowledge if you want to take better care of your loved one who has aged and is now dependent on you. This Level 2 Certificate in Elderly Care course is designed to teach you all about elderly care. It'll help you take better care of your loved ones and it will also help you if you are looking to start a career in elderly care. In this course, you will be learning the basics of elderly care and how you would apply this to your future or current clients. Since this profession requires patience, you will also be taught how to cope with stress while taking care of them. You will learn to take care of everything they aren't able to, like their finances. You will also learn how to remain calm especially when you encounter tough behaviour while taking care of elderly people. You will learn the necessary skills, knowledge, and information about elderly care in this course. It's our duty to take care of our elders; they have done their part and have raised us, now it's time to return their favour. Enrol today and get skilled at elderly care! What You Will Learn This is one of the best courses on elderly care you'll find, and it'll give you vast knowledge about this topic. How to Handle Bad Behaviour Problems in Elderly People Effective Caring for Your Elderly Relatives Ways to Improve Quality Of Life For Seniors The Golden Rule of Caring for the Elderly Avoiding and Dealing With Falls Whilst Caring for the Elderly Common Ailments Affecting the Elderly Outdoor Activities for the Elderly Safeguarding the Health of the Elderly and many more Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Don't wait for the medic & ensure child safety by detecting the signs and symptoms of child health. Learn Assessment and Assistance, Paediatric First Aid for Common Illnesses.

Description Emergencies happens everyday and everywhere. Their responses require a dynamic and unique set of skills. Lives hang in the balance. Safety is the bottom-line. If an exciting and extraordinary career is what you're looking for, and if you want to contribute to society in a meaningful way, the Emergency Management Course will give you the opportunity to be the best you can be. Enter the exciting and growing field of Emergency Management. This course is a comprehensive, distance delivered course that will provide you with a fundamental understanding of the opportunities and challenges in this dynamic, rapidly growing field. Practitioners in this area need to have both theoretical knowledge and practical skills in order to effectively mitigate against the risk of harm or loss for industry, public sector, community, individuals and government. You'll tackle risk assessment theory, terrorism, mitigation/prevention, response and recovery techniques. At the end of the day, your career will be a defining part of who you are. Manage your future today. Certification: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Emergency Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Emergency Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Welcome FREE 00:03:00 Meet your trainers 00:04:00 Is this course for you 00:04:00 Workbook 00:00:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis. Plus Fire Emergen 00:05:00 Bomb Threats 00:05:00 Active Shooter and Terrorism 00:03:00 Crowd Related Emergencies 00:02:00 Emergency Control Organisation ECO Considerations 00:06:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Personal Effects, Emergency Colour Codes, Recovery 00:01:00 Warden Skills Leadership and Communication in Emergencies 00:05:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:09:00 Wrap Up Wrap Up 00:01:00 Course Certification Order Your Certificate 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn to build a growth mindset to achieve more of what you want.