1003 CALM courses

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Travel and Parking arrangements: Paid parking is available (attendees are responsible for paying parking fees) From New St Station, follow signs to Moor St station. When you get to Moor St, go down the hill to the side of the station towards the multi-storey car park. At the car park, go left under the railway bridge. Immediately after the railway bridge turn right onto Shaw's passage, which is quite short. We're on the corner at the end of Shaws Passage - walk round the corner onto Allison Street and past the Cafe to the full glass door with the Birmingham Friends of the Earth hanging sign.

Learn three practices to fully enjoy the present.

6 Week Qi-Gong Course For Winter When: Tuesday Evenings 6pm and Thursday Mornings (via Zoom) All classes are recorded so you can catch up in your own time. Dates: Tuesdays 6-7pm: January 7th, 14th, 21st, 28th and February 4th and 11th Thursdays 9-9.30am: January 9th, 16th, 23rd, 30th and February 6th and 13th Price: Concessions £60 – Standard £80 – Supporter £110 Suitable for everyone no matter your experience What if you could improve your health, strength and vitality, by simply slowing down? Slow your body Slow your breath Slow your mind When we slow down we give ourselves the opportunity to rejuvenate, to recharge and to harness our own life force energy or “Qi”. As we move towards winter we begin to turn inwards and connect to the power of Yin, the power of Water and the power of finding our own slow flow. In this 6 week course we will explore Qigong movements, meditations and breathwork practices to support this slowing down, giving us the space to connect to our Qi, to our subtle energy, giving us the tools to feel stronger, calmer and full of vitality. In Traditional Chinese Medicine we are entering the water phase of winter. The water element relates to the organs of the bladder and kidneys, our bones, our ears and our sense of hearing. The meridians of Kidney and Bladder run along our spine and the back of the body and when they are flowing well we feel supported by life, grounded and connected to the world around us. We can find our inner flow with ease, without effort or strain, enabling us to let go of our fears and move forward with courage. Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness. What is included: Six live 60min evening Qigong Classes on zoom Six live 30min morning Slow Flow classes on zoom Access to replays of all classes so you can catch up in your own time. Access to private Whats App group to share experiences and ask questions Weekly supporting material for home practice : – A Weekly video with a guided Qigong Practice or Meditation – PDF – explanations of each practice – Key acupuncture points for self massage Together we will: Learn a simple Slow Flow Qigong Movements to balance your nervous system and release stress. Explore the principal of Wu Wei – Release tension and move with effortless action Connect to your deep internal power – Learn to Standing in Emptiness (Wuchi) Strengthen Kidneys and support adrenal health Exercises to strengthen your spine and reduce back pain Clear the meridian pathways reducing stagnation and stiffness for increased flow and vitality. Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds. Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself. What will i get out of this course? Deeper body awareness Increased strength and emotional stability Relax your mind and Improve mental clarity Enhanced breathing and improved circulation Strengthen your back and build a healthy spine Less physical tension and reduced pain More energy Less stress and anxiety Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

Details *30 min class* Stretch & De-stress will use techniques from Pilates and Yoga and will focus on strength and stretch in a calm environment. Using exercises for spinal mobility and core stability as well as working on those areas affected by modern life. Classes are done via Facebook Live in a closed group so you can join live or replay (as many times as you like) at a time that suits you.   Instructions Find a clear and adequate space in your home with suitable flooring. Wear comfortable clothing and have water nearby. This class is suitable for all ages and abilities but please make sure you work within your own limits and what is safe for you. By joining in these online sessions you are doing so at your own risk. If you have any health concerns or are new to exercise please speak to your doctor before joining in.

Join Dr Andrew Morrice for a deep dive into what the latest mind-body research tells us about the impact of sleep, the microbiome, nutrition, culinary practices and more on our mental and physical health, and recovery … Length: 1 day (9.30am - 4.00pm) A brilliant framework to understand the neurobiology of our needs and how to manage stressDR ALLY JAFFEE, NHS DOCTOR Why take this course Sleep and sound nutrition are widely recognised to be essential to mental health – this day gives you an opportunity to learn about these two areas in depth, including the role of the Microbiome. A greater understanding of these two areas can be vital in freeing ourselves from the ‘mind-only mindset’ to help us quickly and effectively resolve many of our difficulties in life. Sleep has always been integral to the human givens approach and this course is a chance to catch up on recent advances in understanding and evidence as to which approaches best help with poor sleep. We will explore how sleep allows for the physical recuperation, learning and emotional regulation that are key to improving many mental health problems. The role of food and the microbiome in mental health is seldom part of managing the immediate challenges we face, yet is so important in preventing difficulties, or maintaining recovery, that it is an area in which we can benefit from feeling greater confidence when guiding and advising our clients (or ourselves!). Throughout the day, tutor and GP Andrew Morrice draws on the latest research and his decades of experience managing the complex combination of mental and physical health problems in General Practice (20 of those years, using the Human Givens model), to take us on a deep dive into two of the key interfaces between mind and body: sleep and food, and their effects on our health. Andrew is a most inspiring teacher who is passionate about his subject. Furthermore, his experience as a doctor was invaluable...PSYCHOTHERAPIST / COUNSELLOR What will you learn The structure of sleep – and the functions of the different stages of sleep, including Non-REM and Slow Wave/Deep sleep The fundamental conditions required to promote healthy sleep The challenges of assessing sleep properly both for ourselves and others The complex relationships between sleep disturbances and depression, anxiety, pain syndromes and fatigue states, plus Simple organising ideas for navigating all this complexity What we can do to help resolve sleep difficulties so that we can wake feeling refreshed and emotionally prepared for the next day The fundamental science of the Microbiome – and its links to inflammation, mental health and physical health The eating patterns that worsen or help in mental and emotional health How and why processed foods undermine and confuse our innate guidance systems An understanding of the many other factors impinging on our ability to ‘forage’ well in the modern ‘food environment’ The basis on which foods or eating can become addictive, and how this can point to ways to address these difficulties Why we should consider the implications of the fasting state for our work How Human Givens tools can help clarify many of the confusions around food How to spot diet cults, tribes, and misleading claims Eating patterns we can confidently recommend to support health and wellbeing A review of how depression can be seen as a mind-body state rather than a ‘mental health disorder’ You will also have time to ask our expert tutor questions and benefit from group discussions Course Programme The ‘The Mind-Body Connection in depth: Movement, Emotion and Calm’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Microbiome and Diet – Finding our Food: how did this get so complicated and confusing? 10.45am Discussion over tea/coffee 11.15am Understanding Processing, Addiction and Tribalism 12.45pm Lunch (included) 1.30pm Getting a good night's sleep 2.45pm Discussion over tea/coffee 3.00pm Sleep, depression and inflammation 4.00pm Day ends Who is this course suitable for? The Mind-Body Connection In Depth series is open to anyone interested in deepening their understanding of mental and physical health. If you previously attended Andrew Morrice’s Mind-Body Connection course, and would like to spend more time on practical applications, the microbiome, the interface between diet and mental health and to thoroughly review the topic of sleep – this course is for you. Please note: you don’t need to have attended the previous Mind-Body Connection course to come on this one, or its sister course ‘Movement, Emotion and Calm’. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Conscious Sedation is a vital part of modern dentistry enabling a huge number of patients with anxieties and phobias to access care they otherwise could not tolerate. Dental Sedation Course NEBDN Conscious Sedation is a vital part of modern dentistry enabling a huge number of patients with anxieties and phobias to access care they otherwise could not tolerate. In the UK this involves the administration of sedative drugs which patients may take orally, inhale or have injected. As well as removing anxiety these drugs can have many significant side effects which the dental team must be able to recognise and manage in a calm and effective way. Unleash the power of relaxation with our Dental Sedation course! Say goodbye to dental anxiety and hello to a comfortable and stress-free experience. Our course offers hands-on training in the latest sedation techniques, from nitrous oxide to oral conscious sedation. Make your patients’ dental visits a breeze and take your practice to the next level. Enroll now and start changing lives, one smile at a time! Who should attend GDC registered nurses, who wishes to provide assistance in the surgery during routine conscious sedation GDC registered dental nurses engaged in this type of work on a regular basis Options All dental sedation qualifications will require you to achieve a balanced mixture of knowledge and practical skills, as well as demonstrating an appropriate professional attitude. To ensure dental sedation qualifications reflect the areas of practice the dental nurse works in, we offer the following three options: Certificate in Dental Sedation Nursing Award in Inhalation Sedation Dental Nursing Award in Intravenous Sedation Dental Nursing All three qualifications are at the same level. The titles ‘Award’ and ‘Certificate’ indicate the difference in the number of learning hours required to complete each qualification. Duration: 6 month Start Date: 14 September 2024 Day – Saturday classes Time -10am to 3pm Registration fee – £380 (NEBDN exam fee included) Course Fee – £750 (we offer payment plan) Meet Dania – Dental Sedation tutor Location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk)) Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy

This class focuses on the areas of the body that are overworked and hold tension/ trauma. By using breathwork and meditation, we are able to become more mindful of the signals our body sends us and target that area with deep stretch holds and activating the cardiovascular system to release the tension of tight muscles. An inclusive class for everyone that wants to rid the body of tightness or perhaps just to relax, focus on meditation and the breath. Benefits: detoxify the body improve flexibility strengthen digestive system oxygenates the body increase internal organ function strengthen the nervous system increase immune system function cleanse and focus the mind This class is sponsored by Community Fund, Awards for All We prioritize the area of Gorgie-Dalry-Saughton where our studio is based.  By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, expectations of results, theft in the venue or damages that may happen to people and objects while attending.

Artanda Mindful Painting Classes. Learn to Paint, Reconnect with Your Creativity and Feel Confident Painting Anything Anywhere.

Artanda Mindful Painting Classes. Learn to Paint, Reconnect with Your Creativity and Feel Confident Painting Anything Anywhere.