820 CALM courses

You will be having fun in this beginner’s class! Learn how to create colourful polymer clay pendants and take home your handmade unique necklace.

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Learn three practices to fully enjoy the present.

BECOME A SPIRITUAL WARRIOR MENTOR  A journey through Japanese shamanism and philosophy in 13 modules during 3 full week-ends, available online and in person, to become a Spiritual Warrior Mentor and learn practical shamanic practices to use in your sessions and group work.  This will require the completion of some case studies and homeworks.  It gives you the opportunity to add a job qualification to your holistic experience that can be used in individual sessions or group events. We are a globally certified IPHM training provider (International Practitioners of Holistic Medicine). MODULES 1) Loving your imperfection through Wabi Sabi: accept the impermanence of things and recognise the beauty of imperfection, learning to flow like a river. In this module you will learn not to attach yourself to a theory, to a knowledge, but learn how to become flexible in order to be powerful and solve any life problem. 2) Embrace your wish to change through Kaizen: Kaizen is an approach to creating continuous improvement based on the idea that small, ongoing positive changes can reap significant improvements compared to radical changes to achieve transformation. In this module you will learn how to master the art of creating habits. 3) Face life challenges and storm through Hanafubuki: through 'the cherry blossom storm' we have the magical moment when the sakuras begin to fall, creating a delicate blizzard of petals. This concept of ephemeral beauty is a metaphor for human life, rich and beautiful but also fragile and fleeting. In this module you will learn how to remain calm to make the best decisions. 4) Express your own emotions and welcome those of others through Omoiyari: Omoiyari is commonly translated to empathy, but it actually has a deeper meaning; it literally means to give your thoughts to others. In this module you will learn how to release your own emotions and develop empathy and compassion for others. 5) Repair your own soul wounds through Kintsugi: Kintsugi is the art of mending broken objects with gold, it is the art of treasuring your wounds by repairing them with the gold of pure aesthetic experience. The wounds of our lives are seen through the eyes of the soul,which receives and heals them with the gold of death,of rebirth and freedom. In this module you will learn to perform a rite of passage after which nothing will be the same as before. 6) Master the art of patience through Nintai: Nintai is the power of enduring without complaint, without looking for quick results. It means sticking to your path, trusting the process, to your beliefs. In this module you will learn to never give up, to wait for the right time for things to happen. 7) How gratitude changes you and your brain through Itadakimasu: this word means “I humbly receive” and relates to the traditional way of showing gratitude by elevating above one’s head the gift received. Through time, itadakimasu became the expression showing appreciation for the food received. In this module you will learn the benefits of gratitude on your mental health. 8) Learn to become grounded through Shinrin-Yoku: Immersion in nature has scientifically proven therapeutic effects: it can reduce stress hormone concentrations in the body, strengthen the immune system, regulate blood pressure and heart rate, and lower cholesterol. Shinrin-Yoku is an adventure of deep communion with nature. In this module you will learn how to ground yourself. 9) Develop the best version of you through Hanasaki: this is the blossom of a flower. You will use this word for blossoming the best version of yourself. No matter who you are, where you come from, what your path has been so far, in this module you will learn to aspire to a better version of yourself. 10) Less is more: learn to declutter and simplify your life through Danshari: There’s a new movement rising around the world. Perhaps you’ve heard of it: Danshari. It means “refusal, disposal and separation” You can simply translate it as cleaning or tidying up, but this word means more than this. In this module you will learn to abandon attachment to objects and make a better use of them. 11)Connect with your soul mission through Ikigai: ikigai is that thing that gives our existence a marvellous intensity, it is what gives meaning to life or, as the French would say, its raison d’etre. There is a fire inside us: it can burn with more force, it can weaken, but then it can come back stronger than ever. Ikigai cannot be a simple mental vision, as it is wider, deeper and absolute than the thinking mind. You can only live it, and only by living it can you know it. In this module you will learn the first steps to move nearer to your soul mission. 12)Accept your own shadows, feeling a part of the universe through Yugen: Beauty is Darkness. Shadows are what allow the visible to emerge. The whole world and ourselves are a constant duality: we wake up and go to bed, the sun rises and goes down, we feel on top of the world and we feel stressed, we move in and out, we feel active and we feel lazy and so on. It’s the natural flow of the universe, nothing lasts in the same status forever. In this module you will learn to keep this duality between inner light and darkness stable and to reach the perfect moment. 13)Accept the impermanence of life through mono no aware: ‘this is the deep feeling or pathos of things, the powerful emotions that objects can evoke or instil in us. It is often associated with a poignant feeling of transience, a beautiful sadness in the passing of lives and objects, like the glorious colour of autumn leaves as they are about to fall. In this module you will learn how to let go of our attachments to transient things. Through this certified course you will learn these for yourself and to help others in their transformation if you are an holistic therapist: ● to become grounded and calm ● to create fundamental daily habits ● to have the right approach to solve any life challenge and storm ● how to flow with life ● to express your emotions and develop compassion ● to repair your own wounds ● to practise patience and gratitude ● to become a better version of yourself ● to be nearer to meet your soul mission You can choose: Online (either live or receiving the recordings)  or at the Art and Spirituality Centre 6-8 Alexander Drive EH11 2RH Edinburgh First week-end 22nd-23rd February 2025 10am-5pm Saturday Modules 1,2 (Wabi sabi, Kaizen) Sunday Modules 3,4 (Hanafubuki, Omoyari) Second week-end 15th-16th March 2025 10am-5pm Saturday Modules 5,6 (Kintsugi, Nintai) Sunday Modules 7,8, 9 (Itadakimasu, Shinrin-Yoku, Hanasaki) Third week-end 14th-15th June 2025 10am-5pm Saturday Modules 10,11 (Danshari, Ikigai) Sunday Modules 12,13 (Yugen, Mono No Aware) If you are not available to attend, you can catch up with the recordings and do your homeworks in order to qualify. You an also attend one day or one week-end only. Cost The full course with qualification: £450 Option A) Pay the whole course in full with £50 discount, so just £400 and get a free 1-1 session with me (online or in person) of the value of £100 Option B) Pay a Deposit £150 to secure your place, £150 1st March and £150 1st June 2025 Option C) Join individal week-ends with no qualification £150 each Option D) Join one day only £75 each Disclaimer  By booking any event or 1-1 session -online or any other venues – with us, you release Giada Gaslini, Invisible Caims/School of Shamanism, Art and Spirituality and any business partners working with for the event from any liability arising out of any personal injuries, emotional or physical release, death, expectations of results, theft in the venue or damages that may happen to people and objects while attending. We recommend that you consult your GP regarding the suitability of undertaking an exercise programme, if the class you are booking includes it like with yoga or similar, and following all the safety instructions required before beginning to exercise. When participating in an exercise, there is the possibility of sustaining a physical injury. If you engage in this exercise programme, you agree that you do so at your own risk, are voluntarily participating in these activities and assume all risk of injury to yourself. You acknowledge that coaching, shamanic healing and counselling are not to be used as a substitute for psychotherapy, psychoanalysis, mental health care, or other professional advice by legal, medical or other professionals. Our sessions are aimed at inner research, problem solving and personal growth, they do not replace the work of doctors and psychotherapists because they do not consider, treat or aim to solve pathologies and symptoms that are strictly medical. All contracts subject to and governed by the law according to my current insurance.   Added element of the disclaimer If the class happens in any venue and you are causing any damage to the property, you are taking responsibility of your actions. It is down to the individual to take personal responsibility when participating in physical activity and when entering a space that is used and shared by other parties. Giada Gaslini does not take any responsibility about possible risks that may arise but can only advise and enforce guidelines and legal requirements as defined by the Scottish Government and local authorities.  Giada's Journey Creative explorer of the human well-being with twenty years’ experience running events, workshops and retreats. Co-author of a non-profit book with other 33 Italian women about their stories in different countries. She has been learning to heal herself supportinga Holistic connection between mind, body and spirit. She has been studying and practicing Buddhist teachings, meditation and the Five Tibetan Rites Yoga in Nepal, India and Italy. Approached the imaginal world and dreams with the psychologist Elio Occhipinti and a regressive hypnosis journey with the vision of the psychiatrist Brian Weiss.  Her studies and practice have helped her become: Shamanic Practitioner and Teacher with the two years formal training at Anam Cara and one year in Wales Shamanic and Integral Yoga Teacher, Ikigai Coach,Forest Therapy Guide qualified with Selene Calloni Williams at the Imaginal Academy and part of the Italian-Swiss Association for Counselling and Coaching, Aiscon.  Professional Esoteric Numerologist graduated at The Connaissance School of Numerology Corporate Mental Health Coach achieved with WeFocus Founder of Drink In Art exhibitions of local artists in private flats Founder of Invisible Caims creative and spiritual workshops, classes and therapies Founder of the Art and Spirituality Centre centre for creativity and well-being in Edinburgh

Conflict Management 1 Day Training in Portree

Details *30 min class* Stretch & De-stress will use techniques from Pilates and Yoga and will focus on strength and stretch in a calm environment. Using exercises for spinal mobility and core stability as well as working on those areas affected by modern life. Classes are done via Facebook Live in a closed group so you can join live or replay (as many times as you like) at a time that suits you.   Instructions Find a clear and adequate space in your home with suitable flooring. Wear comfortable clothing and have water nearby. This class is suitable for all ages and abilities but please make sure you work within your own limits and what is safe for you. By joining in these online sessions you are doing so at your own risk. If you have any health concerns or are new to exercise please speak to your doctor before joining in.

6 Week Qi-Gong Course For Winter When: Tuesday Evenings 6pm and Thursday Mornings (via Zoom) All classes are recorded so you can catch up in your own time. Dates: Tuesdays 6-7pm: January 7th, 14th, 21st, 28th and February 4th and 11th Thursdays 9-9.30am: January 9th, 16th, 23rd, 30th and February 6th and 13th Price: Concessions £60 – Standard £80 – Supporter £110 Suitable for everyone no matter your experience What if you could improve your health, strength and vitality, by simply slowing down? Slow your body Slow your breath Slow your mind When we slow down we give ourselves the opportunity to rejuvenate, to recharge and to harness our own life force energy or “Qi”. As we move towards winter we begin to turn inwards and connect to the power of Yin, the power of Water and the power of finding our own slow flow. In this 6 week course we will explore Qigong movements, meditations and breathwork practices to support this slowing down, giving us the space to connect to our Qi, to our subtle energy, giving us the tools to feel stronger, calmer and full of vitality. In Traditional Chinese Medicine we are entering the water phase of winter. The water element relates to the organs of the bladder and kidneys, our bones, our ears and our sense of hearing. The meridians of Kidney and Bladder run along our spine and the back of the body and when they are flowing well we feel supported by life, grounded and connected to the world around us. We can find our inner flow with ease, without effort or strain, enabling us to let go of our fears and move forward with courage. Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness. What is included: Six live 60min evening Qigong Classes on zoom Six live 30min morning Slow Flow classes on zoom Access to replays of all classes so you can catch up in your own time. Access to private Whats App group to share experiences and ask questions Weekly supporting material for home practice : – A Weekly video with a guided Qigong Practice or Meditation – PDF – explanations of each practice – Key acupuncture points for self massage Together we will: Learn a simple Slow Flow Qigong Movements to balance your nervous system and release stress. Explore the principal of Wu Wei – Release tension and move with effortless action Connect to your deep internal power – Learn to Standing in Emptiness (Wuchi) Strengthen Kidneys and support adrenal health Exercises to strengthen your spine and reduce back pain Clear the meridian pathways reducing stagnation and stiffness for increased flow and vitality. Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds. Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself. What will i get out of this course? Deeper body awareness Increased strength and emotional stability Relax your mind and Improve mental clarity Enhanced breathing and improved circulation Strengthen your back and build a healthy spine Less physical tension and reduced pain More energy Less stress and anxiety Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

Join Dr Andrew Morrice for a deep dive into what the latest mind-body research tells us about the impact of sleep, the microbiome, nutrition, culinary practices and more on our mental and physical health, and recovery … Length: 1 day (9.30am - 4.00pm) A brilliant framework to understand the neurobiology of our needs and how to manage stressDR ALLY JAFFEE, NHS DOCTOR Why take this course Sleep and sound nutrition are widely recognised to be essential to mental health – this day gives you an opportunity to learn about these two areas in depth, including the role of the Microbiome. A greater understanding of these two areas can be vital in freeing ourselves from the ‘mind-only mindset’ to help us quickly and effectively resolve many of our difficulties in life. Sleep has always been integral to the human givens approach and this course is a chance to catch up on recent advances in understanding and evidence as to which approaches best help with poor sleep. We will explore how sleep allows for the physical recuperation, learning and emotional regulation that are key to improving many mental health problems. The role of food and the microbiome in mental health is seldom part of managing the immediate challenges we face, yet is so important in preventing difficulties, or maintaining recovery, that it is an area in which we can benefit from feeling greater confidence when guiding and advising our clients (or ourselves!). Throughout the day, tutor and GP Andrew Morrice draws on the latest research and his decades of experience managing the complex combination of mental and physical health problems in General Practice (20 of those years, using the Human Givens model), to take us on a deep dive into two of the key interfaces between mind and body: sleep and food, and their effects on our health. Andrew is a most inspiring teacher who is passionate about his subject. Furthermore, his experience as a doctor was invaluable...PSYCHOTHERAPIST / COUNSELLOR What will you learn The structure of sleep – and the functions of the different stages of sleep, including Non-REM and Slow Wave/Deep sleep The fundamental conditions required to promote healthy sleep The challenges of assessing sleep properly both for ourselves and others The complex relationships between sleep disturbances and depression, anxiety, pain syndromes and fatigue states, plus Simple organising ideas for navigating all this complexity What we can do to help resolve sleep difficulties so that we can wake feeling refreshed and emotionally prepared for the next day The fundamental science of the Microbiome – and its links to inflammation, mental health and physical health The eating patterns that worsen or help in mental and emotional health How and why processed foods undermine and confuse our innate guidance systems An understanding of the many other factors impinging on our ability to ‘forage’ well in the modern ‘food environment’ The basis on which foods or eating can become addictive, and how this can point to ways to address these difficulties Why we should consider the implications of the fasting state for our work How Human Givens tools can help clarify many of the confusions around food How to spot diet cults, tribes, and misleading claims Eating patterns we can confidently recommend to support health and wellbeing A review of how depression can be seen as a mind-body state rather than a ‘mental health disorder’ You will also have time to ask our expert tutor questions and benefit from group discussions Course Programme The ‘The Mind-Body Connection in depth: Movement, Emotion and Calm’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Microbiome and Diet – Finding our Food: how did this get so complicated and confusing? 10.45am Discussion over tea/coffee 11.15am Understanding Processing, Addiction and Tribalism 12.45pm Lunch (included) 1.30pm Getting a good night's sleep 2.45pm Discussion over tea/coffee 3.00pm Sleep, depression and inflammation 4.00pm Day ends Who is this course suitable for? The Mind-Body Connection In Depth series is open to anyone interested in deepening their understanding of mental and physical health. If you previously attended Andrew Morrice’s Mind-Body Connection course, and would like to spend more time on practical applications, the microbiome, the interface between diet and mental health and to thoroughly review the topic of sleep – this course is for you. Please note: you don’t need to have attended the previous Mind-Body Connection course to come on this one, or its sister course ‘Movement, Emotion and Calm’. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Artanda Mindful Painting Classes. Learn to Paint, Reconnect with Your Creativity and Feel Confident Painting Anything Anywhere.

Artanda Mindful Painting Classes. Learn to Paint, Reconnect with Your Creativity and Feel Confident Painting Anything Anywhere.