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Register on the Emergency Management Course today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Emergency Management Course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Emergency Management Course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Emergency Management Course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction Welcome 00:03:00 Meet your trainers 00:04:00 Is this course for you 00:04:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis. Plus Fire Emergen 00:04:00 Bomb Threats 00:05:00 Active Shooter and Terrorism 00:03:00 Crowd Related Emergencies 00:02:00 Emergency Control Organisation ECO Considerations 00:06:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Warden Skills Leadership and Communication in Emergencies 00:05:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:09:00 Wrap Up Wrap Up 00:01:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Do you have an urge for transforming your singing skills and learn the psychology behind it? Are you inspired in learning more about the Psychology of Singing? Or would you like to get into the Music Industry through learning the Psychology of Singing? If yes, then the Diploma in Singing Psychology is perfect for you! Description: A portion of the best associations amongst singing and joy are more mental than physical. They're harder to quantify, yet similarly as critical. Vocalists need to focus on their music and procedure all through the singing procedure, and it's difficult to stress over things like work or cash or family issues when you're effectively focusing on something else so they have a tendency to have a worked in calm and relax zone. Learning singing psychology is additionally some portion of the procedure, like adapting new tunes, new harmonies, and new techniques for keeping rhythm. Learning has for quite some time been known to keep brains dynamic and battle off despondency, particularly in more seasoned individuals. Although we still ask why we sing in a particular style or pattern and some acknowledge that the fixation and proper breathing can occur in a recording studio, or in the security of your own home. In this course, you will be able to learn the factors that affect our singing abilities and skills. Whether you already have understood or have never grabbed learn about singing or psychology, this Diploma in Singing Psychology will still be helpful for you as long as you are passionate in this area. Moreover, this is your opportunity to consolidate your creativeness with recently learned specialised aptitudes to figure out how to create in vogue pieces of clothing for each event. We can help you make your own particular uncommon piece of clothing all the way, made to fit you. Who is the course for? Professionals who have an experience in Psychology or Singing. Individuals who have an interest in learning the Psychology of Singing. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, although an education and experience in music and psychology is an advantage Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Singing Psychology will be helpful to music companies, professionals, and beginners who want to learn about the Psychology of Singing. Musicians Music Psychologists Music Therapists Psychologists And Many More! Diploma in Singing Psychology TONE-PRODUCTION AND VOICE CULTURE 03:00:00 BREATHING AND BREATH-CONTROL 02:00:00 REGISTERS AND LARYNGEAL ACTION 03:00:00 RESONANCE 02:00:00 EMPIRICAL MATERIALS OF MODERN METHODS 02:00:00 A GENERAL VIEW OF MODERN VOICE CULTURE 02:00:00 MECHANICAL VOCAL MANAGEMENT AS THE BASIS OF VOICE CULTURE 01:00:00 THE FALLACY OF THE DOCTRINE OF BREATH-CONTROL 01:00:00 THE FALLACIES OF FORWARD EMISSION, CHEST RESONANCE, AND NASAL RESONANCE 01:00:00 THE FUTILITY OF THE MATERIALS OF MODERN METHODS 01:00:00 THE ERROR OF THE THEORY OF MECHANICAL VOCAL MANAGEMENT 02:00:00 THE MEANS OF EMPIRICAL OBSERVATION OF THE VOICE 02:00:00 SYMPATHETIC SENSATIONS OF VOCAL TONE 02:00:00 EMPIRICAL KNOWLEDGE IN MODERN VOICE CULTURE 02:00:00 THE TRADITIONAL PRECEPTS OF THE OLD ITALIAN SCHOOL 02:00:00 SCIENTIFIC KNOWLEDGE OF THE VOICE 03:00:00 THE CORRECT VOCAL ACTION 02:00:00 THROAT STIFFNESS AND INCORRECT SINGING 02:00:00 THE TRUE MEANING OF VOCAL TRAINING 02:00:00 THE MATERIALS OF RATIONAL INSTRUCTION IN SINGING 03:00:00 THE OLD ITALIAN METHOD 02:00:00 THE DISAPPEARANCE OF THE OLD ITALIAN METHOD AND THE DEVELOPMENT OF MECHANICAL INSTRUCTION 03:00:00 OUTLINES OF A PRACTICAL METHOD OF VOICE CULTURE 01:00:00 Mock Exam Mock Exam- Diploma in Singing Psychology 00:20:00 Final Exam Final Exam- Diploma in Singing Psychology 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Say goodbye to the barking problems with your lovely dog. Train your canine friend to stay calm in stressful situations. Learn How To Integrate A Dog Who Barks At Or Is afraid Of Men.

How to Select and Apply the Right Leadership Style for Every Situation

About Course Master the Art of Meal Planning: Transform Mealtimes from Stress to Success Eliminate mealtime overwhelm, conquer dietary choices, and discover the secrets to effortless meal planning with our expert-led course, designed to empower you to create personalized, healthy, and stress-free meal plans for any diet. Whether you're a seasoned home cook or a complete cooking novice, this course will equip you with the tools and strategies you need to transform mealtimes from a source of stress to a source of enjoyment and satisfaction. What You'll Learn: Uncover your culinary identity and preferences: Define your unique cooking style and dietary needs to create meal plans that align with your preferences and goals. Design your ideal kitchen and workspace: Optimize your cooking space for efficiency and creativity, turning your kitchen into a haven for culinary exploration. Gain insights from real-life case studies: Witness the transformative power of meal planning through inspiring case studies that showcase the incredible results achieved by our clients. Explore sample menu plans tailored to your tastes: Discover a variety of adaptable menu plans that can be customized to suit your dietary restrictions, preferences, and lifestyle. Embrace industry best practices for maximized results: Implement expert tips and strategies to streamline your meal planning process, ensuring you make the most of your time and effort. Benefits of Meal Planning Mastery: Enhanced health and well-being: Experience the positive impact of a balanced and organized diet on your overall health, energy levels, and fitness. Developed healthy habits: Cultivate lifelong habits that promote nutritious eating and empower you to make informed food choices. Reduced stress and improved mental health: Eliminate mealtime anxiety and cultivate a sense of calm and control over your food choices, leading to improved mental well-being. Course Overview: Over 1.5 hours of expert-led content: Gain valuable insights and practical guidance from experienced professionals. Suitable for all experience levels: Whether you're a beginner or a seasoned cook, this course caters to every level of culinary expertise. Real-world applications in diverse settings: Learn effective meal planning strategies applicable to various lifestyles, dietary needs, and cooking preferences. Enroll today and embark on a journey toward a life of culinary confidence, effortless meal planning, and a healthier, happier you! What Will You Learn? Maintain a clutter free kitchen and eating area. Build a weekly meal plan including breakfast, lunch, and dinner. Feel confident that they are eating what they want, but not feeling restricted. Stay within a food budget. Course Content Meet Your Instructors Promo Introduction Common Frustrations Samantha's Reasons for Meal Planning Emilio's Reasons for Meal Planning Overview and Getting Started Overview and Getting Started Step ONE: Understand Yourself Is Your Kitchen Ready? Step TWO: Inventory Tools Step THREE: Favourite Meals + Basic Plan Step FOUR: Inventory Food + Grocery List Step FIVE: Sourcing Food + Budget Step SIX: Food Preparation Step SEVEN: Storing Food Step EIGHT: Maintaining the System Step NINE: Enjoy Your Food Examples and Strategies Food To Go Kitchen Tour Decluttering a Professional Organizer's Kitchen Our Meal Plan Sourcing Food at the Grocery Store Sourcing Food at the Farmer's Market After Grocery Shopping Pre Cooking for the Week Preparing Fruit for the Week A course by KW Professional Organizers Organization, Minimalism, Selfcare RequirementsBasic understanding of the kinds of food that you like to eat.No tools are required.An open mind to changing your current behaviour and routines. Audience People looking to reduce stress and decision fatigue around meal time. People learning to cook for themselves. People who choose to get take out because they're not sure what to eat for dinner. People looking to eat within a financial budget. People who would like to eat more intentional, healthy foods. Families who are looking to make meal time simple and easy. This course is not for people looking for meal suggestions or what foods to eat. This course is designed to teach you how to stay organized around meal times. Audience People looking to reduce stress and decision fatigue around meal time. People learning to cook for themselves. People who choose to get take out because they're not sure what to eat for dinner. People looking to eat within a financial budget. People who would like to eat more intentional, healthy foods. Families who are looking to make meal time simple and easy. This course is not for people looking for meal suggestions or what foods to eat. This course is designed to teach you how to stay organized around meal times.

Is your dog is aggressive towards other dogs and sometimes even violent? Don't worry, we've got you covered. We'll teach you how you can train your dog like the experts, and after this course, your dog will be the perfect pet. It will obey your command and will be your best friend. This is an amazing training program that'll quickly and easily teach you all the things you need to know to stop your dog from being aggressive. And you'll learn a lot about your dog's behaviour and why it gets aggressive. You'll gain the skills needed to train your dog to listen to your command and calm down when you command. You'll also learn many more things about dogs and how to train them properly.  This comprehensive Dog Training - Stop Dog Attacks - Easy Dog Training Methods course is one of the best courses available on dog training. Now we're not just saying that to make it sound great; this course was made by Sharon Bolt.  Sharon is an expert in this field and was the featured trainer in BBC Documentary 'Britain's Most Embarrassing Pets'. She has had a regular slot on BBC Radio since 2008 where she answers numerous listeners' doggy dilemmas and has been featured in over 40 local and national newspapers, magazines, television and radio stations. So, rest assured that this course is made by the expert, and you're guaranteed a thorough training on this subject. Course Highlights Learn the simple, clear, concise communication and dog training methods that dogs love and that stops your dog from: Being aggressive with other dogs. Displaying dominant and challenging behaviour. Lunging, growling and barking. Dog attacks. What you'll learn Know simple methods that integrate dogs who are aggressive with other dogs. Recognize dominant and submissive signals that prevent dog attacks from happening. Understand the 3 different types of dog aggression. Know why getting your dog to walk by your side first is vital to your success and how to do this. Understand the crucial part you play in your dog's aggressive behaviour and how to give the right information to your dog. Obtain the knowledge and confidence needed in order to be your dog's pack leader, in a kind and gentle way, when out on the walk. Know why dogs attack some dogs and are fine with others. Understand why some dogs are aggressive on the leash and are good-natured when off the leash. Learn why some dogs are 'picked on' and others avoided. Perform dog training methods that are easy to do and get quick results. Get your dog to pay attention to you and respond favourably to your commands. Communicate to your dog in a language they understand Who is this Course for? This Dog Training - Stop Dog Attacks - Easy Dog Training Methods course is perfect for  Any dog owner, regardless of experience, who likes the pack leader theory, as well as using positive reinforcement techniques. If you want to learn how to be your dog's pack leader without having to shout at, hit or pin down your dog, then this course is for you! If you're a dog owner whose dog is aggressive and attacks other dogs, then this is the ideal course for you. If you want to train your dog to become the ideal pet, then this is the course for you. If you want to learn how to properly communicate with your dog, then this is the course for you. Requirements Our Dog Training - Stop Dog Attacks - Easy Dog Training Methods course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. This course requires no qualifications and is great for anyone who has a dog that displays challenging and/or aggressive behaviour towards other dogs. You should also have a desire to learn more about dogs. Career Path You will be ready to enter the relevant job market after completing this course and will be equipped with all the necessary knowledge and skills required to succeed in this sector. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. The Proof Is In The Pudding - This Is What People Say Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! FREE 00:03:00 This Is What People Say Who've Learnt My Methods 00:01:00 This Could Be You! 00:15:00 This is What You'll Get from This Course You'll be Able To Do All This After the Course... 00:04:00 Important - Please Read This Before Starting The Course Important - Please Read This First 00:05:00 Challenging And Submissive Signals In Dogs How To Recognize Challenging And Submissive Signs In Order to Stop an Attack 00:11:00 Body Language And How To Get Leadership qualities 00:07:00 Pulling on the Leash and Dog Aggression The Missing Part of Dog Aggression - You Must Get This Right First 00:10:00 How To Get Your Dog To Walk Calmly On The Leash And Integrate Aggressive Dogs 00:08:00 Who's Walking Who E-Book 01:00:00 This Video Shows You How To Get An Aggressive Dog To Relax Around Other Dogs 00:05:00 A Dog Attack What A Dog Attack Means And How To Stop It Happening Again 00:10:00 The Transcript To Lectures 6,7 And 10 00:15:00 Special Bonus Only For Students Who've Signed Up For This Course

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process Identifying, what is effective communication? Recognising the different ways in which we communicate The barriers to effective communication Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills Demonstrating a positive mental attitude Establishing active listening Developing your questioning skills Using positive language Module Three Different Types of Influencing Looking at influencing versus manipulation Developing your own preferred influencing style Understanding the different influencing styles and their uses adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) Looking at the history of hidden transactions in communications The hidden meaning in what we say and what we receive How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language Understanding the impact of body language in effective communication Noticing how your own body language influences others positively and negatively Analysing and practicing the techniques of successful body language Module Six It's All in the Voice Learning the importance of tone of voice in effective communication Realising how your tone of voice influences others Module Seven Written Communication Understanding the pitfalls of opening a discussion Identifying the different types of written communication Recognising the importance of preparation and planning Looking at different structures and layouts of written communication Using the correct words and phrases Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

🌟 Introducing: Cashflow Management in Crisis 🌟 In today's volatile economic landscape, businesses face unprecedented challenges. Uncertainty looms large, and the ability to navigate financial storms is paramount. 🌪️ But fear not! Our comprehensive course, 'Cashflow Management in Crisis,' is here to equip you with the essential skills to steer your organization through tumultuous times and emerge stronger than ever before.   🔍 Why Cashflow Management Matters Cashflow is the lifeblood of any business. It's the fuel that keeps operations running smoothly, empowers growth initiatives, and ensures financial stability. However, during times of crisis, maintaining healthy cashflow becomes even more critical. 📉 Fluctuating market conditions, unexpected disruptions, and evolving consumer behaviors can wreak havoc on cash reserves if not managed effectively.   💼 Benefits of Taking Our Course By enrolling in 'Cashflow Management in Crisis,' you'll unlock a treasure trove of knowledge and strategies tailored to safeguard your organization's financial health in turbulent times. Here's what you can expect to gain: Resilience: Learn how to build a robust financial framework that withstands the shocks of crisis situations. From contingency planning to risk mitigation strategies, you'll be well-prepared to navigate unforeseen challenges with confidence. Strategic Decision-Making: Acquire the tools and insights needed to make informed financial decisions in the face of uncertainty. Discover how to prioritize expenditures, optimize cashflow streams, and identify opportunities for cost-saving initiatives. Adaptability: Master the art of agility in financial management. Our course will empower you to quickly adapt your cashflow strategies to changing market dynamics, ensuring your business remains agile and responsive in turbulent times. Stakeholder Confidence: Gain the trust and confidence of investors, lenders, and other stakeholders by demonstrating a proactive approach to cashflow management. Learn how to communicate effectively about your financial health and strategic resilience, fostering stronger relationships and support networks. Long-Term Sustainability: Build a solid foundation for future growth and sustainability. By honing your cashflow management skills, you'll lay the groundwork for enduring success, positioning your organization to thrive in any economic climate.   🎯 Who is this for? Business Owners: Whether you're a startup entrepreneur or a seasoned CEO, mastering cashflow management is essential for steering your business through both calm waters and stormy seas. Finance Professionals: Accountants, financial analysts, and CFOs will benefit from gaining specialized insights into crisis cashflow management, enhancing their ability to protect and optimize their organization's financial resources. Entrepreneurs: As a visionary entrepreneur, staying ahead of financial challenges is crucial for realizing your business goals. This course will empower you to navigate crises with resilience and creativity, ensuring your ventures remain on the path to success.   🚀 Career Path Upon completing 'Cashflow Management in Crisis,' you'll be equipped with a highly sought-after skill set that opens doors to a variety of career opportunities, including: Financial Consultant: Help businesses of all sizes navigate financial challenges and optimize their cashflow management strategies. Risk Manager: Specialize in identifying and mitigating financial risks, ensuring organizations remain resilient in the face of uncertainty. Corporate Strategist: Guide strategic decision-making processes by providing valuable insights into cashflow dynamics and financial resilience. Don't let financial turbulence dictate the fate of your business. Enroll in 'Cashflow Management in Crisis' today and embark on a journey toward financial resilience and long-term success! 💰✨   🌟 Frequently Asked Questions (FAQ) 🌟 1. What is cashflow management, and why is it important? Cashflow management involves monitoring, analyzing, and optimizing the flow of cash in and out of a business. It's essential because cashflow is the lifeblood of any organization, impacting its ability to pay bills, invest in growth, and weather financial storms. 2. How does crisis impact cashflow? Crises, such as economic downturns, natural disasters, or unexpected market shifts, can disrupt normal business operations, affecting revenue streams, supply chains, and customer demand. These disruptions can lead to cashflow challenges, including delayed payments, decreased sales, and increased expenses. 3. What are some common cashflow management strategies? Common cashflow management strategies include maintaining adequate cash reserves, managing accounts receivable and accounts payable effectively, implementing cost-cutting measures, diversifying revenue streams, and establishing contingency plans for emergencies. 4. Who can benefit from taking a cashflow management course? Anyone involved in managing finances, whether in a business or personal capacity, can benefit from learning about cashflow management. This includes business owners, entrepreneurs, finance professionals, managers, and individuals seeking to improve their financial literacy. 5. How can cashflow management skills help during a crisis? Cashflow management skills are invaluable during a crisis as they enable businesses to anticipate and respond to financial challenges effectively. By understanding cashflow dynamics, implementing proactive strategies, and maintaining financial resilience, organizations can mitigate risks, seize opportunities, and emerge stronger from crises. 6. Is cashflow management relevant across different industries? Yes, cashflow management is relevant across all industries and sectors. While specific challenges may vary depending on the nature of the business, the principles of cashflow management remain universally applicable. 7. Can I apply cashflow management principles to personal finances? Absolutely! Many of the principles and strategies taught in cashflow management courses can be applied to personal finances. By budgeting effectively, managing expenses, saving for emergencies, and optimizing income streams, individuals can improve their financial stability and resilience. 8. How can I learn more about cashflow management in crisis situations? Enrolling in a comprehensive cashflow management course, such as 'Cashflow Management in Crisis,' is an excellent way to deepen your understanding and acquire practical skills for navigating financial challenges. Additionally, staying informed through books, online resources, and professional networks can further enhance your knowledge and expertise in this critical area.   Course Curriculum Chapter 1 Watching Birds Chapter 1 Watching Birds 00:00 Chapter 2 Equipment Chapter 2 Equipment 00:00 Chapter 3 Finding Different Types of Birds Chapter 3 Finding Different Types of Birds 00:00 Chapter 4 Finding and Feeding Birds Chapter 4 Finding and Feeding Birds 00:00 Chapter 5 Bird Grooming and Housing Chapter 5 Bird Grooming and Housing 00:00 Chapter 6 Landscaping Chapter 6 Landscaping 00:00

This leadership course explores the application of emotional intelligence at work as a core underpinning skill of leadership. Your emotional intelligence helps you to manage your thinking along with your emotions to make authentic decisions and build quality relationships.

Interactive Course for Prospective Customer Service Provider Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. Learn how to deal with difficult customers as how you react will determine the outcome of your interaction. Learn how to avoid confrontation and solve problems calmly and not to get flustered. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Go home without a headache after the end of the day with improved communication skills which you can learn through this course. Course Highlights Customer Service Skills Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Course into 37 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 7 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Introduction To Customer Service FREE 00:15:00 The Power of Positive Thinking in Customer Service FREE 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Final Exam