896 CALM courses

A New workshop for Phoenix Pottery, delivered for us by Helen Worthington of Evendawn Arts, Chorley. Helen’s hosted a number of acrylic and watercolour workshops for us, always a beautiful calm, creative environment. You will leave with a few extra painting skills, a stunning personal creation and a calm piece of mind A full outline drawing of the Poppies will be provided for you on special acrylic paper, you’ll then be shown how to add all stages of the painting, to create a flower-filled meadow – perfect for the approaching Harvest season! There are several ‘layers’ of details which make up the picture, and you’ll get the opportunity to practice the various elements and techniques before starting the painting itself. By the end of the class, you will have a beautiful painting which will fit inside an A4 Frame. Please don’t forget to bring something with you to carry your project home in, as some of the paints may still be damp when finishing the class – a small A4 lidded tray or box will be fine. All of the materials and an apron will be provided. The workshop is suitable for beginners (from Age 14 upwards), and also for anyone who has previously tried acrylic painting before. Acrylic paints can stain clothing and be permanent when dry, so please ensure you wear appropriate clothing (not your best outfit) when attending this class! Cancellations: Please see the usual terms and conditions when booking

Conflict Management 1 Day Training in Buxton

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The "Emergency Response for Care Homes" course is designed to provide care home staff with essential knowledge and skills to effectively respond to a wide range of emergency situations. This course aims to reinforce and update the participants' understanding of emergency protocols, procedures, and best practices, ensuring a safe and coordinated response in times of crisis.

Social Media Strategy and Content workshop for professional hypnotherapists. Presented by Elle Cloke of We Do Social Media and The Social Media Gym.

In our fast-paced world, protecting our energy and honoring our needs has become more essential than ever. This 2-hour workshop combines the ancient heart-opening medicine of ceremonial cacao with the creation of personal medicine bags designed to support healthy boundaries and deep self-care. Through the gentle guidance of ceremonial cacao, you will connect with their inner wisdom to understand what boundaries you need in your life. This isn't about building walls - it's about creating loving protection that allows your authentic self to flourish while filtering out what doesn't serve you. During this transformative experience, you'll learn to: Recognize the difference between healthy boundaries and harmful barriers Identify energy drains and relationships that need clearer limits Connect with your inner "no" and "yes" through heart-centered awareness Create sacred space for your emotional, physical, and spiritual well-being While in the expanded heart space that cacao provides, you'll create a personal medicine bag that will serve as daily reminders of your commitment to self-care. These aren't just beautiful objects - they're powerful tools for maintaining energetic boundaries and supporting your well-being. PLEASE READ CAREFULLY The only medical contraindications are mixing Ceremonial Cacao with antidepressants, anti-psychotics, suffering from heart conditions, low blood pressure or serious illness. In this case, please let me know on the day and you will be offered herbal tea. If you are on any anti-depressants, antipsychotics or any medication for mental health please get in touch with me. Ceremonial Cacao can cause serious interactions. Please arrive with an empty stomach - no food for 3-4 hours prior to the ceremony. A little fruit is fine if you desperately need it, however the Cacao is very filling and nourishing!Please avoid caffeine, alcohol, dairy, red meat and junk food for 24 hours before and after - they do not mix well with Cacao. Keep well hydrated by drinking plenty of water. If you smoke, please try to reduce as much as possible, especially if it is not pure tobacco due to the chemicals as cacao is a strong stimulant & detoxifier.If you want to get the very best out of the ceremony and support your integration, it is recommended to continue this diet for 48-72 hours before and after.  Open to all – everyone welcome. This FREE class is for Adults and is sponsored by Community Fund, Awards for All By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

5 Week Qi-Gong Course For The Earth Phase of Late Summer  When: Tuesday Evenings 6pm (via Zoom) All classes are recorded so you can catch up in your own time Dates: August 27th, September 3rd, 10th (this class will be at 10am), 17th and 24th Price: £50 (concessions available please do get in touch) Suitable for everyone no matter your experience During this course we will use Qigong forms, meditations, and healing sounds, focusing on the Earth element and its relationship to our body. The Earth element relates to the organs of digestion, the stomach, pancreas and spleen, to our flesh and muscles, to our sense of taste, and to our healthy robust immune system. It guides us to feel grounded and connected to the world around us, letting go of our worries, so we can come into our calm and healthy balanced centre. Where we can access our own natural health and vitality and connect to the sweetness of life. Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness. What is included:  Five live zoom classes Access to replays of all classes so you can catch up in your own time. Learn a simple Qigong form for the Earth Element Guided meditations Explore the 6 Healing sounds for each organ of the body. Learn how to clear the meridian pathways for increased vitality. Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds. Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself. What will i get out of this course? 🍃 Reconnect with your body 🍃 Relax your mind 🍃 Improve mental clarity 🍃 Improve circulation 🍃 Enhanced breathing 🍃 Stronger immune system 🍃 Healthy hormone balance 🍃 Less physical tension 🍃 Reduced pain 🍃 More energy 🍃 Less stress and anxiety 🍃 Connect to self – Connect to life 🍃 Come into harmony with your inner nature 🍃 Expanded awareness of the mystery of the universe Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

Welcome to the Female Leadership Retreat - Intrinsically You! Come join us for a transformative 2 day (1 night) experience, where women come together to empower, inspire, and connect. At this leadership retreat, you'll have the opportunity to unleash your leadership potential, participate in workshops and discussions led by industry experts, and network with like-minded individuals. Embrace your authentic self and explore the leader within you in a supportive and encouraging environment. This retreat is designed to inspire growth and confidence in every attendee for women within Senior Leadership roles, Directors and Business Owners. You will be part of a small, intimate group with each retreat limited to just 10 guests. The environment will be calm, welcoming, and inclusive, with an informal and relaxed format that is supportive. The entire experience will leave you feeling energised with greater clarity, a new sense of purpose, and new personal insights, ready to fully engage with the next steps of your leadership journey. Don't miss out on this opportunity to invest in yourself and connect with a community of strong, empowered women. Join us at the all-inclusive*, Female Leadership Retreat - 'Intrinsically You' and embrace your leadership potential! *Price includes all accommodation, food and refreshments provided, use of spa facilities and training materials and a 1:1 coaching session following the event at a time to suit you. (Note: price excludes individually booked spa treatments, which can be organised directly with the venue in advance by participants.) Now is your time to step back, reflect and re-energise!

Wellbeing singing workshop, day choir, learn harmony singing in a group, reduce stress and boost energy.

Are you a manager? Have you got pressures and challenges you're not entirely sure how to handle? Are you short of time and even shorter on energy? Would you like a little support, just for you? Look no further! Come and join us for a day of exploration and discussion that blends cutting edge insights with plain old common sense and looks to restore a little calm and confidence to your world.