136 CALM courses in Bradford delivered Live Online

This package is for a couple Diffuse and calm down situation Speak to both parties separately Mediate situation Rationalise through the problems Address the area of contention Couples therapy Ascertain issues Advice on future communications Resolution 2 30min sessions with each party https://relationshipsmdd.com/product/couples-serious-argument-package/

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Social Media Strategy and Content workshop for professional hypnotherapists. Presented by Elle Cloke of We Do Social Media and The Social Media Gym.

5 Week Qi-Gong Course For The Earth Phase of Late Summer  When: Tuesday Evenings 6pm (via Zoom) All classes are recorded so you can catch up in your own time Dates: August 27th, September 3rd, 10th (this class will be at 10am), 17th and 24th Price: £50 (concessions available please do get in touch) Suitable for everyone no matter your experience During this course we will use Qigong forms, meditations, and healing sounds, focusing on the Earth element and its relationship to our body. The Earth element relates to the organs of digestion, the stomach, pancreas and spleen, to our flesh and muscles, to our sense of taste, and to our healthy robust immune system. It guides us to feel grounded and connected to the world around us, letting go of our worries, so we can come into our calm and healthy balanced centre. Where we can access our own natural health and vitality and connect to the sweetness of life. Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness. What is included:  Five live zoom classes Access to replays of all classes so you can catch up in your own time. Learn a simple Qigong form for the Earth Element Guided meditations Explore the 6 Healing sounds for each organ of the body. Learn how to clear the meridian pathways for increased vitality. Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds. Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself. What will i get out of this course? 🍃 Reconnect with your body 🍃 Relax your mind 🍃 Improve mental clarity 🍃 Improve circulation 🍃 Enhanced breathing 🍃 Stronger immune system 🍃 Healthy hormone balance 🍃 Less physical tension 🍃 Reduced pain 🍃 More energy 🍃 Less stress and anxiety 🍃 Connect to self – Connect to life 🍃 Come into harmony with your inner nature 🍃 Expanded awareness of the mystery of the universe Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

Are you a manager? Have you got pressures and challenges you're not entirely sure how to handle? Are you short of time and even shorter on energy? Would you like a little support, just for you? Look no further! Come and join us for a day of exploration and discussion that blends cutting edge insights with plain old common sense and looks to restore a little calm and confidence to your world.

Are the many perimenopause and menopause getting you down? Feeling flat and unmotivated, feeling exhausted and unable to cope? Do you want to feel calmer, get your focus back, be more productive, sleeping better and feel more like yourself agaain? Come and learn how you don't have to suffer: get the basics back in place so you feel full of energy and get the old you back.

This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.

Learn three practices to fully enjoy the present.

Details *30 min class* Stretch & De-stress will use techniques from Pilates and Yoga and will focus on strength and stretch in a calm environment. Using exercises for spinal mobility and core stability as well as working on those areas affected by modern life. Classes are done via Facebook Live in a closed group so you can join live or replay (as many times as you like) at a time that suits you.   Instructions Find a clear and adequate space in your home with suitable flooring. Wear comfortable clothing and have water nearby. This class is suitable for all ages and abilities but please make sure you work within your own limits and what is safe for you. By joining in these online sessions you are doing so at your own risk. If you have any health concerns or are new to exercise please speak to your doctor before joining in.

6 Week Qi-Gong Course For Winter When: Tuesday Evenings 6pm and Thursday Mornings (via Zoom) All classes are recorded so you can catch up in your own time. Dates: Tuesdays 6-7pm: January 7th, 14th, 21st, 28th and February 4th and 11th Thursdays 9-9.30am: January 9th, 16th, 23rd, 30th and February 6th and 13th Price: Concessions £60 – Standard £80 – Supporter £110 Suitable for everyone no matter your experience What if you could improve your health, strength and vitality, by simply slowing down? Slow your body Slow your breath Slow your mind When we slow down we give ourselves the opportunity to rejuvenate, to recharge and to harness our own life force energy or “Qi”. As we move towards winter we begin to turn inwards and connect to the power of Yin, the power of Water and the power of finding our own slow flow. In this 6 week course we will explore Qigong movements, meditations and breathwork practices to support this slowing down, giving us the space to connect to our Qi, to our subtle energy, giving us the tools to feel stronger, calmer and full of vitality. In Traditional Chinese Medicine we are entering the water phase of winter. The water element relates to the organs of the bladder and kidneys, our bones, our ears and our sense of hearing. The meridians of Kidney and Bladder run along our spine and the back of the body and when they are flowing well we feel supported by life, grounded and connected to the world around us. We can find our inner flow with ease, without effort or strain, enabling us to let go of our fears and move forward with courage. Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness. What is included: Six live 60min evening Qigong Classes on zoom Six live 30min morning Slow Flow classes on zoom Access to replays of all classes so you can catch up in your own time. Access to private Whats App group to share experiences and ask questions Weekly supporting material for home practice : – A Weekly video with a guided Qigong Practice or Meditation – PDF – explanations of each practice – Key acupuncture points for self massage Together we will: Learn a simple Slow Flow Qigong Movements to balance your nervous system and release stress. Explore the principal of Wu Wei – Release tension and move with effortless action Connect to your deep internal power – Learn to Standing in Emptiness (Wuchi) Strengthen Kidneys and support adrenal health Exercises to strengthen your spine and reduce back pain Clear the meridian pathways reducing stagnation and stiffness for increased flow and vitality. Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds. Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself. What will i get out of this course? Deeper body awareness Increased strength and emotional stability Relax your mind and Improve mental clarity Enhanced breathing and improved circulation Strengthen your back and build a healthy spine Less physical tension and reduced pain More energy Less stress and anxiety Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.