28 Business Writing courses in Cardiff delivered Live Online

This very practical workshop is designed to enable participants to improve the impact, clarity and accuracy of their business documents - both internal and external.: This workshop will help participants: Identify the purpose of writing their documents - to themselves and to their readers Recognise and meet the needs of their readers Plan documents systematically and improve the layout, flow and structure Express the content more clearly, concisely and correctly Adapt the tone and style of writing to the circumstances Proof-read and edit work effectively, using formal marks and techniques Improve visual layout, format and appearance 1 Course objectives Welcome and Introductions The problems now - group discussion 2 Writing better business documents What points to highlight / exclude Starting off Introductions Conclusions Executive summaries 3 Rules and standards George Orwell's famous maxim Why write? - clarifying your aims and objectives A seven-step method for better preparation The three-stage process for writing well Grouping information for your reader 4 Proof-reading and editing The difference between proof-reading and editing Proof-reading methods and strategies Proof-reading marks and techniques Training your eye for detail Knowing what to look for 5 Effective editing Grammar and English standards Words - usage and spelling Sentences - units of thought Paragraphs - themes Punctuation - spotting and correcting common errors Say what you mean - active v passive language 6 How's your English? Grammar quizzes and punctuation test Spotting spelling errors Rephrasing jargons and clichés Common error's and mistakes 7 Document layout House style Use of white space Fonts and effects 8 One-to-one workshops These are practical sessions with one-to-one consultation with colleagues and the trainer They are held at key points to consolidate the learning from different sessions 9 Course summary Summary of key points Action plans

This Business English tutoring course is designed to help adult learners improve their English language skills within a professional context. Participants will focus on developing their communication skills, vocabulary, and cultural understanding necessary for success in the business world. Through practical exercises, role-plays, and industry-specific materials, learners will enhance their ability to effectively communicate in English within various business situations.  Course Duration: 12 weeks (48 sessions) Course Objectives: By the end of this course, participants will: 1. Communicate confidently and effectively in English within a business setting. 2. Expand business-related vocabulary and improve language accuracy. 3. Develop listening skills to understand business conversations and presentations. 4. Enhance reading comprehension skills for business-related texts. 5. Write accurately and coherently for business correspondence. Course Outline: Week 1: Introduction to Business English - Introduction to course objectives, expectations, and methodology - Assessment of participants' current language proficiency and individual learning goals - Overview of key business English skills and areas of focus Week 2: Business Communication Skills - Developing effective oral communication skills for business settings - Role-plays and discussions related to common business scenarios - Enhancing fluency, clarity, and confidence in expressing ideas and opinions Week 3: Business Vocabulary Expansion - Expanding business-related vocabulary and terminology - Exercises and activities to reinforce and practice key business terms - Incorporating industry-specific jargon into oral and written communication Week 4: Business Writing Skills - Improving writing skills for business correspondence - Practice exercises for emails, reports, memos, and other business documents - Enhancing clarity, coherence, and professional tone in written communication Week 5: Listening and Comprehension in Business Contexts - Developing listening skills to understand business conversations, presentations, and meetings - Authentic listening materials related to various business topics - Strategies for note-taking, understanding accents, and extracting key information Week 6: Reading and Comprehension for Business - Developing reading skills for business-related texts - Strategies for skimming, scanning, and understanding complex business documents - Identifying main ideas, supporting details, and summarising key information Week 7: Business Presentation Skills - Developing effective presentation skills for business contexts - Techniques for organising content, engaging the audience, and delivering impactful presentations - Practice sessions with feedback and guidance Week 8: Business Negotiation Skills - Enhancing negotiation skills for business interactions - Role-plays and practical exercises for successful negotiations - Polishing language and strategies for effective business communication Week 9: Business Etiquette and Cultural Understanding - Understanding business etiquette and cultural nuances in professional settings - Developing intercultural communication skills for international business contexts - Practicing effective communication in diverse and multicultural environments Week 10: Business Networking and Socialising - Developing language skills for networking and socialising in business contexts - Role-plays and exercises for effective communication at conferences, events, etc. - Polishing conversational skills, small talk, and building professional relationships Week 11: Business Grammar and Language Accuracy - Reviewing and reinforcing essential grammar rules and structures in a business context - Identification and correction of common errors in business writing and speaking - Exercises and activities to improve language accuracy Week 12: Review and Final Evaluation - Reviewing course content and addressing individual needs - Comprehensive review exercises for all language skills in a business context - Final evaluation and feedback session Note: This syllabus serves as a guideline and can be customised based on the specific needs, interests, and proficiency levels of the participants. The course may also include guest speakers or industry-specific case studies to provide further immersion and practical application of language skills.

Writing Clear Business Communication (Virtual) Effective writing seldom, if ever, 'magically materializes' on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete. This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the 'keep it simple and direct' approach. What You Will Learn You'll learn how to: Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change o Mind-set o Tool-set o Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course are persons who are new to reporting with Microsoft© SQL Server© Report Builder and SSRS, persons who are transitioning from another reporting software application, and persons who are existing Report Builder and SSRS report authors. Overview Navigate the Report Builder Environment. - Create table reports. - Format reports. - Create basic and complex expressions. - Group report data. - Create matrix reports. - Sort and filter data. - Summarize data with charts. - Print and export reports. In this course, students will continue their learning on the foundations of report writing with Microsoft© SQL Server© Report Builder and SSRS. Prerequisites ?Familiarity with Windows. ?Creating and navigating folders. ?Opening programs. ?Manipulating windows. ?Copying and pasting objects. ?Formatting text. ?Saving files. 1 - Exploring the Report Builder Environment Introducing the Report Builder Environment Working with Existing Reports Lab 1: Exploring the Report Builder Application 2 - Adding Data to Table Reports Create Report Data Sources Create Report Datasets Work with the Tablix Data Region Create a Table Report Lab 1: Creating Table Reports 3 - Formatting Data and Creating Expressions in Reports Formatting Reports Sorting and Filtering Report Data Adding Data to a Dataset Creating Simple Expressions Creating Complex Expressions Lab 1: Formatting Reports 4 - Grouping Report Data Group Data in Reports Group Data Using an Expression Creating Subgroups and Group Aggregates Lab 1: Creating Reports with Groups and Aggregates 5 - Matrix Reports Creating and Modifying Matrix Data Regions Creating and Modifying Column Groups Lab 1: Creating Matrix Reports 6 - Charts Create and Modify Chart Wizard Reports Add Charts to Existing Reports Modify Charts in Reports Lab 1: Creating Charts and Chart Reports 7 - Printing and Exporting Reports Print Features and Print Options Export Reports Lab 1: Printing and Exporting Reports

Course Overview Unlock your full creative potential with Creative Writing: Write Stories Like a Professional Writer! This course provides a comprehensive introduction to the art and craft of writing across a wide range of genres. Whether you aspire to write novels, poetry, children's books, or compelling non-fiction, this course offers practical insights and structured guidance to elevate your writing skills. Learners will explore key techniques for character development, dialogue creation, and story structuring, while gaining a deeper understanding of critical thinking and business writing. By the end of the course, you will be equipped with the knowledge and confidence to write professionally, refine your work through editing, and pursue opportunities for publication. Course Description Creative Writing: Write Stories Like a Professional Writer! takes you on an enriching journey through the world of creative writing. Covering fiction, non-fiction, poetry, and professional writing, the course develops both foundational and advanced writing techniques. Learners will engage with modules on writing horror and thriller stories, creating believable characters, crafting realistic dialogue, and understanding the publishing process. The course also introduces vital skills such as critical thinking and business writing to enhance versatility. With a focus on structured development and creativity, learners will build the confidence to produce polished, compelling pieces that meet professional standards. This course is suitable for individuals at all stages of their writing journey, offering the tools needed to transform ideas into powerful written works. Course Modules Module 01: Introduction to Creative Writing Module 02: The Development of Creative Writing Module 03: Novel Writing Module 04: Writing Non-Fiction Module 05: Creating Fictional Characters Module 06: Writing Realistic Dialogue Module 07: Writing Horrors, Thriller and Murder Stories Module 08: Writing for Children Module 09: Writing Poetry Module 10: Proposal Writing Module 11: Critical Thinking Module 12: Business Writing Module 13: Other Writings Module 14: Editing, Evaluating and Getting Published (See full curriculum) Who is this course for? Individuals seeking to master creative writing and storytelling techniques. Professionals aiming to enhance their communication and writing skills for diverse applications. Beginners with an interest in exploring the field of creative writing. Writers looking to prepare manuscripts for publication or self-publishing. Career Path Author Copywriter Content Writer Scriptwriter Editor Publishing Assistant Communications Officer Journalist Creative Writing Tutor

Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator

Course Overview This Personal Assistant (PA) course is designed to provide learners with essential skills and knowledge to excel in a variety of administrative roles. Covering everything from business communication to organisational skills, this course ensures learners are equipped to manage office duties efficiently, support executives, and contribute to the smooth running of an organisation. By completing this course, learners will gain a solid understanding of the core functions of a PA, enabling them to confidently take on responsibilities in any professional setting. Course Description The course delves into key areas including business telephone etiquette, managing travel arrangements, organising meetings, and developing effective communication skills. Learners will explore the nuances of record-keeping, minute-taking, and scheduling, essential for ensuring a well-structured office environment. With a strong emphasis on time management, organisational skills, and business writing, this course prepares learners to confidently manage multiple tasks and responsibilities in fast-paced work environments. By the end, learners will have developed the ability to enhance productivity and support executive operations effectively. Course Modules Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Introduction to Minute Writing Module 16: Preparation for Minute Taking Module 17: The Meeting Structure Module 18: Minute Meeting, Decision and Action Module 19: Roles and Responsibility of Minute Taker Module 20: Tips for Minute Taking Module 21: Technology in Minute Taking Module 22: Building Confidence (See full curriculum) Who is this course for? Individuals seeking to enhance their administrative skills. Professionals aiming to advance their career as a Personal Assistant. Beginners with an interest in office management and administrative roles. Anyone interested in developing organisational and communication skills. Career Path Personal Assistant Executive Assistant Administrative Assistant Office Manager Office Administrator Executive Support Specialist

Write to Impress: Creative Writing Course Overview This comprehensive course on creative writing is designed to unlock your storytelling potential and refine your writing skills across multiple genres. Learners will explore the foundations of creative writing, from constructing compelling narratives to developing vivid characters and authentic dialogue. The course also delves into specialised areas such as poetry, thriller writing, and business communication, offering a broad and versatile skill set. By the end of the course, participants will be equipped with the ability to craft engaging fiction and non-fiction pieces, prepare polished proposals, and confidently approach the publishing process. Ideal for aspiring writers, professionals seeking to enhance their writing abilities, and those passionate about storytelling, this course emphasises clarity, creativity, and critical thinking, enabling learners to write with confidence and impact. Course Description This course covers a wide range of creative writing topics to provide a thorough understanding of narrative techniques and writing styles. Starting with the history and evolution of creative writing, learners will progress through novel writing, non-fiction, and the art of character creation. Emphasis is placed on writing believable dialogue and exploring genre-specific approaches such as horror and children’s literature. Additional modules address poetry, proposal development, and the importance of critical thinking in writing. The course also includes business writing essentials and guidance on editing, evaluating work, and navigating the publishing industry. Throughout the learning journey, students will enhance their analytical skills and learn to express ideas clearly and persuasively. The structured curriculum is ideal for anyone wishing to broaden their writing expertise in a supportive and well-rounded learning environment. Write to Impress: Creative Writing Curriculum: Module 01: Introduction to Creative Writing Module 02: The Development of Creative Writing Module 03: Novel Writing Module 04: Writing Non-Fiction Module 05: Creating Fictional Characters Module 06: Writing Realistic Dialogue Module 07: Writing Horrors, Thriller and Murder Stories Module 08: Writing for Children Module 09: Writing Poetry Module 10: Proposal Writing Module 11: Critical Thinking Module 12: Business Writing Module 13: Other Writings Module 14: Editing, Evaluating and Getting Published (See full curriculum) Who is this course for? Individuals seeking to develop creative writing skills. Professionals aiming to improve their writing for career advancement. Beginners with an interest in storytelling and literary arts. Writers looking to explore various writing styles and genres. Career Path Author or Novelist Content Writer or Copywriter Editor or Publisher Scriptwriter or Screenwriter Communications Specialist Marketing and Proposal Writer

Course Overview Master the art of professional communication with our Email Writing: Styles and Templates course. This programme is designed to equip learners with the techniques and understanding needed to craft clear, concise, and impactful emails in any business or personal context. Covering everything from structuring emails and using the right tone, to managing inboxes and recognising email etiquette, this course enhances both written clarity and communication confidence. By the end of the course, learners will be able to identify different writing styles, adapt their tone to suit the audience, and apply best practices when communicating via email. Whether writing to clients, colleagues, or superiors, learners will leave better prepared to communicate effectively in the digital workplace. Course Description This course delves into the essentials of modern email writing, providing a thorough exploration of communication styles, tone, email structure, and content refinement. Learners will discover how to organise their emails logically, maintain professional standards, and ensure clarity in various types of written correspondence. The course also highlights key strategies for managing email flow and avoiding common mistakes, as well as guidance on email etiquette and the risks of digital communication. With real-world examples and scenarios, learners will be exposed to a variety of writing situations, gaining the ability to adapt their messaging to suit different audiences and purposes. Each module builds towards enhancing writing proficiency for formal and semi-formal settings. Course Modules Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution (See full curriculum) Who is this course for? Individuals seeking to improve their professional writing style. Professionals aiming to enhance their communication within workplace settings. Beginners with an interest in business writing and corporate communication. Administrative staff, customer service representatives, and team leaders responsible for written correspondence. Career Path Administrative Assistant Office Manager Customer Support Agent Executive Assistant HR Coordinator Content and Communications Executive Client Relationship Manager

Email Writing Training Course Overview This Email Writing Training course provides learners with essential skills to compose clear, professional, and impactful emails in various business contexts. It covers fundamental principles of effective email communication, including tone, structure, and etiquette. Learners will develop the ability to manage their email correspondence efficiently, ensuring messages are concise and purposeful. By mastering these techniques, participants will enhance their professional communication, improve workplace collaboration, and present themselves confidently through written digital communication. This course is designed to support career progression by equipping learners with tools to write emails that engage recipients and achieve intended outcomes. Course Description This course delves into the core elements of effective email writing, guiding learners through the art of crafting well-structured messages tailored to different audiences and purposes. Topics include understanding the essentials of email communication, managing inbox organisation, selecting appropriate writing styles, and adopting the correct tone to suit professional settings. Additional advice focuses on avoiding common pitfalls and exercising caution in sensitive or complex correspondence. Throughout the course, learners will acquire the skills needed to produce clear, respectful, and compelling emails that facilitate smooth business interactions and enhance overall communication effectiveness in the workplace. Email Writing Training Curriculum Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution (See full curriculum) Who is this course for? Individuals seeking to improve their professional email communication skills. Professionals aiming to enhance workplace correspondence and career development. Beginners with an interest in mastering business writing techniques. Administrative staff and office workers looking to boost email efficiency. Career Path Administrative Assistant Office Manager Customer Service Representative Executive Assistant Communication Coordinator Sales and Marketing Assistant