613 Business Communication Skills courses

Communication Skills: Communication Skills Course Online This Communication Skills: Communication Skills Course is perfect for professionals who want to excel in their field. The qualification provides all of the necessary skills and knowledge for a career in communication. This Communication Skills: Communication Skills Course will teach you real-world knowledge and expertise from industry experts and practitioners. This Communication Skills: Communication Skills Course explains how to improve your competency as a professional while also outlining important career insights in this field. Through this Communication Skills: Communication Skills Course, you will be able to strengthen your knowledge and skills while also seeing a clearer picture of your future career growth. As a result, by the end of the Communication Skills: Communication Skills Course, you will have equipped yourself with the necessary skills to keep you competitive. Why choose this Communication Skills: Communication Skills Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Communication Skills: Communication Skills Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Communication Skills: Communication Skills Course. Special Offers of this Communication Skills: Communication Course This Communication Skills: Communication Course includes a FREE PDF Certificate. Lifetime access to this Communication Skills: Communication Course Instant access to this Communication Skills: Communication Course Get FREE Tutor Support to this Communication Skills: Communication Course Main Course: Communication Skills Course Free Courses included with Communication Skills: Communication Skills Course: Course 01: Level 5 Photography Course 02: Asbestos Awareness Course 03: Time Management [ Note: Free PDF certificate as soon as completing the Communication Skills: Communication Skills Course] Communication Skills: Communication Skills Course Online This Communication Skills: Communication Skills Course consists of 09 modules. Course Curriculum of Communication Skills: Communication Skills Course Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication Assessment Method of Communication Skills: Communication Skills Course After completing Communication Skills: Communication Skills Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Communication Skills: Communication Skills Course After completing the Communication Skills: Communication Skills Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Communication Skills: Communication Skills Course Online This Communication Skills: Communication Skills Course is ideal for those who work in or aspire to work in the following professions: - Sales Managers, HR Assistants, Business Owners & Entrepreneurs, Public Speakers, Administrative Assistant, Administrative Coordinator. Requirements Communication Skills: Communication Skills Course Online To enrol in this Communication Skills: Communication Skills Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Communication Skills: Communication Skills Course. Be energetic and self-motivated to complete our Communication Skills: Communication Skills Course. Basic computer Skill is required to complete our Communication Skills: Communication Skills Course. If you want to enrol in our Communication Skills: Communication Skills Course, you must be at least 15 years old. Career path Communication Skills: Communication Skills Course Online

Are you willing to develop your interpersonal skills and become successful in life? Then you don't have to worry! You will be able to learn and acquire the right interpersonal skills you need in this very comprehensive and well-designed course. Description: Interpersonal skills are one of the important requirement if you want to become a dynamic and charismatic person. Being able to charm your way with your potential clients will be very helpful. If you are having a hard time with interpersonal skills, then you will learn it through this course. You will know the importance of verbal skills of asking questions and communicating with power. You will also learn about nonverbal communication through this course. Learn how to make a powerful impact that will last and help in the success of your career and the organisation you are working with. Who is the course for? Entrepreneurs or any professionals who need to acquire interpersonal skills. People who have an interest in knowing what interpersonal skills are. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Developing Interpersonal Skills Course would be beneficial for the following careers: Businessmen Entrepreneur Director Project Manager Supervisor Team Leader. Developing Interpersonal Skills Course Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Developing Interpersonal Skills Course- Activities 00:00:00 Mock Exam Mock Exam- Developing Interpersonal Skills Course 00:20:00 Final Exam Final Exam- Developing Interpersonal Skills Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Body language has a huge affect on our day to day communication. It makes people like others, be uncomfortable and build new bridges. Now you can utilize this skill as well with the help of this Body Language Training: Reading Body Language as a Sales Tool course. As the name suggests, this course will teach you about selling techniques yet the skills are transferable. This course will teach you to improve body language communication, understand the importance of space, mirror and match to build rapport, handshaking and dressing up for success. So get this course now and improve your communication skills to sell better. Learning Outcomes: Execute your notion of body language to enhance communication Realise the influence of space in a conversation Interpret the subtle difference of body language from a sphere of areas Involving your face, hands, arms, legs, and your pose Apply mirroring and matching methods to produce better understanding Shaking hands with confidence Dress for success Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Body Language Training: Reading Body Language as a Sales Tool is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Body Language Training: Reading Body Language as a Sales Tool is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Body Language Training: Reading Body Language as a Sales Tool) 00:15:00 Body Language 00:15:00 Give Me Some Space! 00:15:00 What's Your Face Saying? 00:30:00 What's Your Body Saying? 00:30:00 Mirroring and Leading 00:30:00 Monitoring Your Posture 00:15:00 Dressing Up 00:15:00 Shaking Hands 00:30:00 Mock Exam Mock Exam- Body Language Training: Reading Body Language as a Sales Tool 00:20:00 Final Exam Final Exam- Body Language Training: Reading Body Language as a Sales Tool 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Learn to use Slack and get your works done with your team by enrolling the Slack for Business Online Training course. Slack is a cloud-based team collaboration tool that is designed to hold all workplace communication in one place. It connects the team to fulfil and manage their projects. The course teaches you how to communicate effectively across all channels within your organization using the Slack platform. Throughout the course, you will learn how to set up a Slack account and teams and how to communicate with the team members using Slack's communication tools. Communication features such as mentions, announcements, and sharing will also be covered in the course. Then you will learn to search channel, invite members, join and leave channels, or how to rename or customize the channel. The course shows you the techniques of customizing Your Slack experience by creating and configuring notifications. Lastly, the course teaches you how to change users' roles, transferring ownership, exporting team data and deleting teams, etc. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Slack for Business Online Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Slack for Business Online Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started TOPIC A: Getting to Know Slack 00:30:00 TOPIC B: Working with Slack Teams 00:30:00 TOPIC C: Creating Messages in Channels 00:30:00 TOPIC D: Editing Your Slack Profile 00:30:00 TOPIC: E Getting Help with Slack 00:30:00 Communicating In Channels TOPIC A: Managing Messages 00:30:00 TOPIC B: Doing More with Messages 00:30:00 TOPIC C: Using Threads 00:30:00 Working with Channels TOPIC A: Searching Channels 00:30:00 TOPIC B: Creating Channels 00:30:00 TOPIC C: Customizing Channels 00:30:00 TOPIC D: Managing Channels 00:30:00 Communicating With Slack TOPIC A: Using Direct Messages 00:30:00 TOPIC B: Creating Posts and Snippets 00:30:00 TOPIC C: Adding Files to Slack 00:30:00 TOPIC D: Managing Files 00:30:00 Customizing Your Slack Experience TOPIC A: Customizing Personal Slack Preferences 00:30:00 TOPIC B: Configuring Notifications 00:30:00 TOPIC C: Adding Apps to Slack 00:30:00 Working with Slack Teams TOPIC A: Customizing Your Team 00:30:00 TOPIC B: Customizing Team Settings and Permissions 00:30:00 TOPIC C: Managing Team Membership 00:30:00 TOPIC D: Managing Slack Teams 00:30:00 Assessment Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you still not confident with your communication skills? Do you feel that you still lack the proper communication skills? Do you want to learn more about cooking? Worry no more! This course is designed these needs! Description: Welcome to the Communication Strategies workshop. For the majority of consistently, we are imparting to and with others. Regardless of whether it's the discourse you convey in the meeting room, the level of consideration you give your companion when they are conversing with you, or the look that you provide for the feline, everything implies something. This workshop will enable members to comprehend the diverse techniques for communication and how to benefit as much as possible from each of them. Most of the in life is open; nonetheless, communication is significantly more complex than it appears. We should take a looker at the absolute most regular boundaries and how to decrease their effect on communication. Who is the course for? Professionals who work in the communications industry or part of the communications department. Furthermore, it will help the top executive execute and command their subordinates to function well. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Communication Strategies Course is a useful qualification to possess, and would be beneficial for the following careers: Account Manager Business Development Communication Department Head Executive Producers Facilitators Group Account Director Leaders Marketing Manager Public Relations Officer Social Media Specialist Strategist. Communication Strategies Module One - Getting Started 00:15:00 Module Two - The Big Picture 00:30:00 Module Three - Understanding Communication Barriers 00:30:00 Module Four - Paraverbal Communication Skills 00:30:00 Module Five - Non-Verbal Communication 00:30:00 Module Six - Speaking Like a STAR 00:30:00 Module Seven - Listening Skills 00:30:00 Module Eight - Asking Good Questions 01:00:00 Module Nine - Appreciative Inquiry 00:30:00 Module Ten - Mastering the Art of Conversation 01:00:00 Module Eleven - Advanced Communication Skills 01:00:00 Module Twelve - Wrapping Up 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Learn the necessary skills for becoming an excellent orator with the Communication Course: Questioning and Listening course. Communication plays a vital part in every sphere of your life. Whether you need a pass a job interview or need to request something from a person, appropriate language use is a must. The course is designed to enhance your communication skills. The course starts by explaining the term 'questioning' and explains the reasons for asking a question. As the course lesson proceeds, you will understand the main body language cues, and signs while questioning. The role of emotional intelligence and the use of body languages at the time of questioning will also be discussed in the course. Apart from these, the course illustrates 12 different types of questions along with the pros and cons, examples, and interpersonal implications of these questions. The active listening skills and the strategies of becoming a sound listener will also be explored in the course. Upon completion, you will able to respond appropriately to possible questions. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Communication Course: Questioning and Listening is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Communication Course: Questioning and Listening is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to The Ultimate Guide to Questioning Course Introduction FREE 00:05:00 The Fundamentals - What & Why What is questioning? 00:02:00 What can questions do? 00:10:00 Why do we ask questions? 00:04:00 Active listening Are you listening? 00:09:00 Active Listening Exercise 00:09:00 Body language Body language 00:13:00 The 12 Different Types of Questions Introduction to the 12 question types 00:03:00 Closed questions 00:03:00 Tag or tail questions 00:02:00 Open questions 00:02:00 Imagine questions 00:02:00 Funnel questions 00:02:00 Probing questions 00:06:00 Recall & process questions 00:02:00 Socratic questions - 6 types 00:04:00 Leading Questions 00:02:00 Loaded questions 00:02:00 Rhetorical questions 00:02:00 Empathetic questions 00:03:00 How can people respond to questions? 8 possible question responses 00:06:00 Summary Summary of Ultimate Guide To Questioning 00:04:00 Assessment Assignment - Communication Course: Questioning and Listening 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to know how to communicate effectively? Do you want to improve interpersonal communication skills? Then it's time for you to learn how to communicate effectively in this Effective Communication Course. Description: Effective communication is the key in any field. There are specific strategies and techniques that will no doubt help you in improving your interpersonal communication skills. By undertaking this course you will be able to acquire the appropriate skills to become a great communicator with effective interpersonal abilities. Who is the course for? Professionals who work in the communications industry or part of the communications and human resources department. Furthermore, it will help the top executive executes effectively commanding their subordinates to function well and communicate with them effectively. People who are interested in learning more about communication and those people who are struggling with communication and wish to express their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Effective Communication Course is a useful qualification to possess, and would be beneficial for the following careers: Customer Service Executives Customer Service Consultant Human Resources Manager Business Development Manager Communication Department Head Executive Producers Marketing Manager Public Relations Officer Social Media Specialist Strategist And Many More! Effective Communication Introduction 00:30:00 Importance Of Effective Communication 00:30:00 7 C's Of Effective Communication 01:00:00 Improving Interpersonal Communication Skills 00:30:00 Becoming A Great Communicator 00:30:00 Properties Of Interpersonal Communication 00:30:00 Wrapping Up 00:15:00 Communication Techniques What Is Communication 00:30:00 Understand Yourself And Your Message 00:30:00 Ways To Understand Face Reading 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 Give Your Message Within Very Short Time 00:30:00 Communicating Effectively Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Effective Communication Course 00:20:00 Final Exam Final Exam- Effective Communication Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn effective body language communication skills in this course and practice the skills to help you advance your career. Description: Communication is not only about the ability to express feelings. Communication includes understanding, not just the words spoken but also what the body expresses. Body Language expresses what words can't show. In this course, you will explore how to identify and interpret body language effectively to understand anyone's nonverbal communication expressions. Learn to interpret basic body language movements to recognise common mistakes when interpreting body language. Enhance your existing body language skills through this comprehensive course. Who is the course for? Communication professionals or any professionals who have been struggling in learning or interpreting body language expressions and movements. Anyone who has an interest in knowing the importance of body language skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Effective Communication: Body Language course is a useful qualification to possess, and would be beneficial for the following careers: Body Language Specialist Business professionals Communications Specialist Entrepreneur Marketing Associate. Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 00:30:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Effective Communication: Body Language- Activities 00:00:00 Mock Exam Mock Exam- Effective Communication: Body Language 00:20:00 Final Exam Final Exam- Effective Communication: Body Language 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Skype for Business is a service by Microsoft that helps you to collaborate with anyone, anywhere at any time. This instant messaging collaborative tool is cost-effective and user-friendly. The Skype for Business Course will familiarise you with all the features of the tool. In the course, you will learn how to use Skype for business, the ways of setting location, managing contacts, setting alerts and alert sounds, the process of sending and receiving the instant message, etc. Finally, the course helps you to create audio and video calls, preparing business meetings, and creating the presentation for the conference, and the use of Skype notification area. Learning Outcomes: Discover how to open and close Skype for Business, also ways to sign in and out of your account Set your status on log in or while logged in, add personal notes and set location Manage your contacts by adding internal and external contacts, creating groups, move contacts within groups, add them to favourite groups, block certain contacts, use status and relationship view, and much more Manage alerts by disabling or changing alert sounds, setting up status change alerts, and configuring Do Not Disturb Utilize the instant messages (IM) services by sending and responding to them, using spellchecker, adding emoticons, changing the font and viewing conversation history Examine how to make an audio and video call, record audio or video calls, and change device settings Conduct business meetings using Skype meeting opting through Outlook, joining meetings, setting up impromptu meetings in Skype, and taking notes during a meeting with OneNote Show stakeholders your presentation by learning how to display a PowerPoint presentation, a whiteboard, share screens and programs, post polls and Q&A, send files to participants and share note through Microsoft OneNote Manage advanced settings by turning off all profile pictures, displaying Skype for Business window on top, using Microsoft Skype for Business Recording Manager, and stop Skype for Business from starting up automatically View Skype Notification Area icon, change presence status, sing in and out, and open and close the program Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Skype for Business Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Skype for Business Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Skype for Business Course The Basics 00:30:00 Setting Your Presence and Location 00:45:00 Managing Contacts, Part One 00:45:00 Managing Contacts, Part Two 00:30:00 Alerts and Alert Sounds 00:30:00 Sending and Receiving Instant Messages (IM) 00:30:00 Audio & Video Calls 00:45:00 Skype Meetings 00:30:00 Presenting with Skype for Business, Part One 00:45:00 Presenting with Skype for Business, Part Two 00:45:00 Advanced Settings 00:30:00 Using Skype for Business in the Notification Area 00:30:00 Mock Exam Mock Exam- Skype for Business Course 00:20:00 Final Exam Final Exam- Skype for Business Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist