613 Business Communication Skills courses

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Duration 1 Days 6 CPD hours This course is intended for This course is for individuals who need to write clearly and concisely in a professional environment. Overview In this course, you will organize and write effective business documents. You will: Identify techniques to write effective business communication. Write electronic communication that is clear, concise, and appropriate in a business context. Apply the writing principles you have studied to specific business situations and learn to address the needs of a particular audience. Use your writing and diplomatic skills to create formal business letters. Use basic persuasive strategies that will allow you to plan and deliver effective proposals. Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact. Lesson 1: Writing Effective Business Communication Topic A: Write Strong Sentences Topic B: Organize Your Content Topic C: Analyze Your Audience Lesson 2: Writing Email and Other Electronic Communication Topic A: Write an Email Topic B: Write Instant Messages and Text Messages Lesson 3: Writing Common Business Documents Topic A: Write an Internal Announcement Topic B: Write a Routine Request Topic C: Write a Response to Routine Requests Topic D: Write a Complaint Topic E: Write a Positive Response to Customer Complaints Topic F: Write Bad-News Messages Lesson 4: Writing a Business Letter Topic A: Write a Business Letter Topic B: Write a Thank-You Letter Lesson 5: Writing Business Proposals Topic A: Persuade Your Audience Topic B: Write an Executive Summary Topic C: Use Visuals Additional course details: Nexus Humans Effective Business Writing (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Business Writing (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Have you heard about the importance of body language? If not, then you must know that if you are able to read and respond to body language and other expressions on an advanced level, you will be able to communicate effectively to anyone. So if you're into this, then this course is for you! Description: From early stages, we start to utilize body language to express our needs and emotions since it is the way we figure out how to get our needs and wants to be met. When we were a baby, while figuring out how to talk, we keep on using a progression of body language signs to engage, have our needs fulfilled or demonstrate a feeling we are feeling that we are not yet ready to express verbally so our guardians get our body language flags effectively and as we age we are more adept at keeping on refining the ability of utilizing body language. In any case, when our body language signals go unnoticed as a baby or all through youth, in adulthood the utilization of body language regularly goes to the wayside. If ever you can't get the subtleties of the body language somebody is giving, the message you might be getting verbally could be very not the same as what they proposed on it being. The more you attempt to utilize and figure out how to get on body language signs, the better you will understand it. This course is also designed for you to be able to understand more about the different types of body language. Who is the course for? Professionals who work in the communications industry or part of the communications and human resources department. People who are interested in learning more about communication through body language to decipher people who have a hard time in communication and expressing Entry Requirement: This course is available to all learners, of all academic backgrounds. However, a sound educational background or previous experience in communications and psychology will be an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Body Language Secrets Course is a useful qualification to possess, and would be beneficial for the following careers: Body Language Trainer Counsellors Teachers Psychologists Psychotherapists And Other Kinds of Therapists and Communication Specialists. Body Language Secrets Introduction 00:15:00 Aggressive Body Language 00:15:00 Attentive Body Language 00:15:00 Closed Body Language 00:30:00 Deceptive Body Language 00:30:00 Defensive Body Language 00:15:00 Dominant Body Language 00:15:00 Emotional Body Language 00:30:00 Evaluating Body Language 00:15:00 Greeting Body Language 00:30:00 Open Body Language 00:15:00 Relaxed Body Language 00:15:00 Power Body Language 00:15:00 Ready Body Language 00:15:00 Romantic Body Language 00:15:00 Submissive Body Language 00:15:00 Conclusion 00:15:00 Mock Exam Mock Exam- Body Language Secrets 00:20:00 Final Exam Final Exam- Body Language Secrets 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Diploma in Effective Writing Skills Course Overview The Diploma in Effective Writing Skills is designed to help learners develop a strong foundation in writing that is clear, concise, and impactful. The course covers key elements of writing, from the essentials to advanced techniques, providing learners with the tools needed to improve both the clarity and quality of their written communication. Upon completion, students will have the ability to write effectively for a range of contexts, from business communication to academic writing, and will possess the skills to review and refine their work. This course offers significant value for anyone looking to improve their writing proficiency and apply it across various professional and personal scenarios. Course Description This comprehensive course delves into all aspects of effective writing, beginning with an introduction to its core principles. Learners will explore the essential skills required to craft clear, engaging content, followed by a deep dive into the writing process itself. The course covers various writing styles and techniques suited to different purposes, such as business writing, essays, and reports. Editing and proofreading techniques are taught to ensure learners can review their work thoroughly, while more advanced writing methods are introduced for those looking to refine their skills. By the end of the course, learners will be equipped to approach writing tasks with confidence and competence, whether for professional communication, academic pursuits, or creative endeavours. Diploma in Effective Writing Skills Curriculum Module 01: Introduction to Effective Writing Module 02: Essentials of Effective Writing Module 03: Writing Process Module 04: Writing for Different Purposes Module 05: Editing and Proofreading Module 06: Advanced Writing Techniques (See full curriculum) Who is this course for? Individuals seeking to enhance their writing abilities Professionals aiming to improve communication skills Beginners with an interest in developing writing expertise Those looking to strengthen their written communication in business or academic contexts Career Path Content Writer Copywriter Technical Writer Editor Communications Specialist Marketing and PR Professional Academic Writer

Write to Impress: Creative Writing Course Overview This comprehensive course on creative writing is designed to unlock your storytelling potential and refine your writing skills across multiple genres. Learners will explore the foundations of creative writing, from constructing compelling narratives to developing vivid characters and authentic dialogue. The course also delves into specialised areas such as poetry, thriller writing, and business communication, offering a broad and versatile skill set. By the end of the course, participants will be equipped with the ability to craft engaging fiction and non-fiction pieces, prepare polished proposals, and confidently approach the publishing process. Ideal for aspiring writers, professionals seeking to enhance their writing abilities, and those passionate about storytelling, this course emphasises clarity, creativity, and critical thinking, enabling learners to write with confidence and impact. Course Description This course covers a wide range of creative writing topics to provide a thorough understanding of narrative techniques and writing styles. Starting with the history and evolution of creative writing, learners will progress through novel writing, non-fiction, and the art of character creation. Emphasis is placed on writing believable dialogue and exploring genre-specific approaches such as horror and children’s literature. Additional modules address poetry, proposal development, and the importance of critical thinking in writing. The course also includes business writing essentials and guidance on editing, evaluating work, and navigating the publishing industry. Throughout the learning journey, students will enhance their analytical skills and learn to express ideas clearly and persuasively. The structured curriculum is ideal for anyone wishing to broaden their writing expertise in a supportive and well-rounded learning environment. Write to Impress: Creative Writing Curriculum: Module 01: Introduction to Creative Writing Module 02: The Development of Creative Writing Module 03: Novel Writing Module 04: Writing Non-Fiction Module 05: Creating Fictional Characters Module 06: Writing Realistic Dialogue Module 07: Writing Horrors, Thriller and Murder Stories Module 08: Writing for Children Module 09: Writing Poetry Module 10: Proposal Writing Module 11: Critical Thinking Module 12: Business Writing Module 13: Other Writings Module 14: Editing, Evaluating and Getting Published (See full curriculum) Who is this course for? Individuals seeking to develop creative writing skills. Professionals aiming to improve their writing for career advancement. Beginners with an interest in storytelling and literary arts. Writers looking to explore various writing styles and genres. Career Path Author or Novelist Content Writer or Copywriter Editor or Publisher Scriptwriter or Screenwriter Communications Specialist Marketing and Proposal Writer

[vc_row][vc_column][vc_column_text] Description: Do you work from home or need to make telephone calls for your job? Does your telephone etiquette need improving? This Professional Telephone Receptionist Course is ideal for aspiring receptionists, or telephone receptionists who wish to build their skills for career advancement. Communication and customer service is an essential skill in any industry. Whether face to face or on the phone, being able to communicate professionally is a crucial aspect of any receptionist role. Throughout this telephone receptionist training course, you will learn how to be an effective communicator and will learn fundamental verbal communication techniques.  You will also learn essential time management and telephone skills for communicating with clients and colleagues on the telephone. Different forms of communication will also be explored in this course, and you will also look into the challenges teleworkers face. Whether you're a call centre agent or professional receptionist, you will be a communication expert and more confident person on completion of this communication skills training course. Who is the course for? Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. People who have an interest in learning how to become their own professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Contact Operator Customer Service Representative Home-based Professional Information Center Expert Telemarketer and telesales Telephone Researcher [/vc_column_text][/vc_column][/vc_row] Professional Telephone Receptionist Course Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Telephone Receptionist Course - Activities 00:00:00 Mock Exam Mock Exam- Professional Telephone Receptionist Course 00:20:00 Final Exam Final Exam- Professional Telephone Receptionist Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Public speaking is a quality that minimizes the gap of communication among people with its proper execution of words, sentences, tones, and speech act. It enhances confidence to focus on the exact message, refine thoughts, and understand public demand. Learn how to incorporate all these qualities in your public speaking through our Communication and Public Speaking Diploma course. Its precise contents guide you in understanding further in your quest. The outlines of the course teach you how to articulate words, create a cycle of communication, incorporate the art of speaking, and connect your audience through lucid words, epigrammatic sentences, and body language. The course also guides you to create humor, visual picture, and lucid statements to grab your audience attention. The aim of the course is to remove your nervousness, coyness, and lack of confidence and make you a sound public speaker. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Communication and Public Speaking Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Communication and Public Speaking Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Working on Basics 101 Skill Of The Mouth 00:09:00 Communication 00:04:00 It's In The Eyes 00:05:00 You Have 40 Seconds 00:02:00 Body Language 00:06:00 Art Of Speaking 00:06:00 Working On It 102 Putting It Together 00:05:00 Content Is Key 00:06:00 To Joke Or Not To Joke 00:02:00 Learn Your Lines 00:06:00 Visual Aids 00:03:00 Working On Me 103 Walk The Talk 00:05:00 What Gives You The Edge 00:05:00 It's The Heart That Counts 00:04:00 Mirror Time 00:05:00 How To Deal With Stress 00:04:00 Fake it Till You Make It 00:07:00 Preparation On The Day 00:05:00 Working On Them 104 People Don't Care How much you know until they know how much you care 00:04:00 They Really Are Naked 00:03:00 Sing The Right Song 00:06:00 Know Your Venue 00:04:00 Public Speaking - Why Do It? 00:04:00 Conclusion Hello and Goodbye 00:02:00 Goodbye HD Final Online 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Public speaking is a quality that minimizes the gap of communication among people with its proper execution of words, sentences, tones, and speech act. It enhances confidence to focus on the exact message, refine thoughts, and understand public demand. Learn how to incorporate all these qualities in your public speaking through our Communication and Public Speaking Diploma course. Its precise contents guide you in understanding further in your quest. The outlines of the course teach you how to articulate words, create a cycle of communication, incorporate the art of speaking, and connect your audience through lucid words, epigrammatic sentences, and body language. The course also guides you to create humor, visual picture, and lucid statements to grab your audience attention. The aim of the course is to remove your nervousness, coyness, and lack of confidence and make you a sound public speaker. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Communication and Public Speaking Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Communication and Public Speaking Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Working on Basics 101 Skill Of The Mouth 00:09:00 Communication 00:04:00 It's In The Eyes 00:05:00 You Have 40 Seconds 00:02:00 Body Language 00:06:00 Art Of Speaking 00:06:00 Working On It 102 Putting It Together 00:05:00 Content Is Key 00:06:00 To Joke Or Not To Joke 00:02:00 Learn Your Lines 00:06:00 Visual Aids 00:03:00 Working On Me 103 Walk The Talk 00:05:00 What Gives You The Edge 00:05:00 It's The Heart That Counts 00:04:00 Mirror Time 00:05:00 How To Deal With Stress 00:04:00 Fake it Till You Make It 00:07:00 Preparation On The Day 00:05:00 Working On Them 104 People Don't Care How much you know until they know how much you care 00:04:00 They Really Are Naked 00:03:00 Sing The Right Song 00:06:00 Know Your Venue 00:04:00 Public Speaking - Why Do It? 00:04:00 Conclusion Hello and Goodbye 00:02:00 Goodbye HD Final Online 00:01:00 Assessment Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview of Microsoft Teams Masterclass In today’s fast-changing digital world, Microsoft Teams is now one of the main tools used by over 4.8 million businesses in the UK. It helps teams work together, whether they are in the office, working from home, or using a mix of both. This Microsoft Teams Online Masterclass is designed to help you learn the platform from start to finish, whether you are just starting or want to improve your current skills. The need for people who can manage Teams and support communication in the workplace is growing quickly. The Microsoft Teams Online Masterclass covers all the key parts of using the platform. You will learn how to create and manage teams, handle channels, schedule meetings, make video calls, and use apps and connectors to make work easier. Whether you’re using the free or paid version, this course gives you simple, clear lessons that show how to use Teams in real work settings. You’ll also get helpful tips on using advanced tools to support smooth teamwork. As companies spend more money on digital tools, there is a high demand for people who understand Microsoft Teams well. This Microsoft Teams Online Masterclass helps you build real skills that employers are looking for. By taking this Microsoft Teams Online Masterclass, you can prepare for better job opportunities and be ready for the future of work. Learning Outcomes By the end of this Microsoft Teams Online Masterclass, you will be able to: Use the Microsoft Teams dashboard and set it up on your device Organise teams, add or remove members, manage channels, and use chat easily Work better with others by using Word, Excel, and PowerPoint inside Teams Run smooth voice calls, video meetings, and presentations Set up advanced tools, apps, and connect with other organisations Use helpful tips, shortcuts, and personal settings to save time and work smarter Who is this course for? This Microsoft Teams Online Masterclass is ideal for: Office workers and team members who want to improve their online communication and teamwork, especially in remote or hybrid jobs Admin staff and office managers who manage team messages, set up meetings, and need to know how to use all features of Teams Small business owners and startups looking for low-cost ways to connect with their teams and choose the best Teams version for their needs IT support staff and tech admins who handle Teams setup, user accounts, and need to solve technical issues in the workplace Career changers and new job seekers who want strong Microsoft Teams skills to help them find work and succeed in modern office roles Process of Evaluation After studying the Microsoft Teams Masterclass Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Microsoft Teams Masterclass Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Microsoft Teams Masterclass course. Career Path Completing the Microsoft Teams Online Masterclass can lead to roles such as: Teams Administrator – £22,000 to £35,000 per year Digital Communications Specialist – £25,000 to £42,000 per year Collaboration Systems Analyst – £28,000 to £45,000 per year Business Communications Coordinator – £20,000 to £32,000 per year IT Support Technician – £18,000 to £30,000 per year Course Curriculum Microsoft Teams - Introduction PROMO Video 00:01:00 Introduction on Microsoft Teams 00:02:00 Free and Paid versions 00:02:00 Accessing Teams - Web or Desktop 00:02:00 Installing Desktop 00:02:00 Mastering Microsoft Teams Managing Teams and Members 00:05:00 Inviting Members 00:05:00 Managing Channels 00:07:00 Chat 00:04:00 Collaboration with Word, Excel, PowerPoint 00:10:00 Voice & Video Calls 00:05:00 Meetings - Available on the Paid version of Microsoft Teams 00:03:00 Adding More Apps 00:08:00 Activity 00:02:00 Search Bar 00:03:00 Settings 00:05:00 Multiple Organizations 00:02:00 Microsoft Teams Mobile 00:05:00 Top Microsoft Teams Tips TIP#1 - Forwarding Email 00:03:00 TIP#2 - Saving Items 00:01:00 TIP #3 - Naming Group Chats 00:01:00 TIP #4 - Connectors 00:03:00 TIP #5 - Live Captions in Meetings 00:02:00 TIP #6 - Top Shortcuts@@ 00:03:00 TIP #7 - Customize the Environment 00:02:00 TIP #8 - Channel Notifications 00:02:00 TIP #9 - Private Channels 00:02:00 TIP #10 - Pin Channels 00:01:00 TIP #11 - Post Announcements 00:02:00