1590 Basic courses delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for This course is designed for technical professionals who need to know how to deploy and manage a Cisco Firepower NGIPS in their network environment. Security administrators Security consultants Network administrators System engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe the components of Cisco Firepower Threat Defense and the managed device registration process Detail Next-Generation Firewalls (NGFW) traffic control and configure the Cisco Firepower system for network discovery Implement access control policies and describe access control policy advanced features Configure security intelligences features and the Advanced Malware Protection (AMP) for Networks implementation procedure for file control and advanced malware protection Implement and manage intrusion and network analysis policies for NGIPS inspection Describe and demonstrate the detailed analysis techniques and reporting features provided by the Cisco Firepower Management Center Integrate the Cisco Firepower Management Center with an external logging destination Describe and demonstrate the external alerting options available to Cisco Firepower Management Center and configure a correlation policy Describe key Cisco Firepower Management Center software update and user account management features Identify commonly misconfigured settings within the Cisco Firepower Management Center and use basic commands to troubleshoot a Cisco Firepower Threat Defense device This course shows you how to deploy and use Cisco Firepower© Next-Generation Intrusion Prevention System (NGIPS). This hands-on course gives you the knowledge and skills to use the platform features and includes firewall security concepts, platform architecture and key features; in-depth event analysis including detection of network-based malware and file type, NGIPS tuning and configuration including application control, security intelligence, firewall, and network-based malware and file controls; Snort© rules language; file and malware inspection, security intelligence, and network analysis policy configuration designed to detect traffic patterns; configuration and deployment of correlation policies to take action based on events detected; troubleshooting; system and user administration tasks, and more. This course helps you prepare to take the exam, Securing Networks with Cisco Firepower (300-710 SNCF), which leads to CCNP Security and Cisco Certified Specialist ? Network Security Firepower certifications. The 300-710 SNCF exam has a second preparation course as well, Cisco© Securing Networks with Cisco© Firepower Next Generation Firewall (SSNGFW). You can take these courses in any order. Course Outline Cisco Firepower Threat Defense Overview Cisco Firepower NGFW Device Configuration Cisco Firepower NGFW Traffic Control Cisco Firepower Discovery Implementing Access Control Policies Security Intelligence File Control and Advanced Malware Protection Next-Generation Intrusion Prevention Systems Network Analysis Policies Detailed Analysis Techniques Cisco Firepower Platform Integration Alerting and Correlation Policies Performing System Administration Troubleshooting Cisco Firepower

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Application Consultants, Developers, System Administrators, and System Architects Overview Understand the need for an enterprise portalLog on to, navigate, and personalize the portalDescribe the components of SAP Enterprise PortalBuild-up a portal navigation structureAdapt the portal user interface to company specificationsExplain and use the main functions of the SAP Enterprise Portal, Knowledge Management and CollaborationExplain and use the community features of the portal add-ons Forums and WikisExplain and use the SAP Fiori Launchpad on Portal' In this course, students will gain knowledge of the basic fundamentals surrounding the SAP Enterprise Portal. Enterprise Portal Explaining Business Motivations for Portals Describing SAP NetWeaver Explaining the Basics of SAP Enterprise Portal The End User's Perspective Logging On and Navigating in SAP Enterprise Portal Personalizing SAP Enterprise Portal Technical Infrastructure Determining System Requirements Outlining SAP Enterprise Portal's Architecture Portal Platform Content Explaining the Object Model for Portal Content Managing iViews Managing Portal Pages Managing Worksets and Portal Roles Explaining Business Packages Outlining Portal Content Development Tools Translating Portal Content Look and Feel of the Portal Managing Portal Themes Managing Framework Pages Managing Portal Desktops Managing Portal Rules (Rule Collections) Security Aspects Identifying Security Aspects Managing Users and Authentication Options Describing Authorization Concepts Describing Single Sign-On (SSO) Evaluating Network Security Knowledge Management (KM) Outlining Knowledge Management (KM) Describing Content Management (CM) Functions Using Web Page Composer (WPC) Describing Search and Classification (TREX) Enterprise Workspaces Explaining Enterprise Workspaces Managing Personal Workspaces Managing Shared Workspaces Collaboration Outlining Collaboration Functions Using Forums Using Wikis Fiori Launchpad on the Portal Outlining SAP Fiori Launchpad on Portal Additional course details: Nexus Humans SAPEP SAP Enterprise Portal - Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SAPEP SAP Enterprise Portal - Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for network engineers, network support personnel, and reseller support. Overview After successfully completing this course, you should be able to:Configure LAN-to-LAN IP Security (IPsec) VPNs in various configurations. Configure VPN redundancy. Configure dynamic routing using IPsec VPNs. Configure remote access IPsec connectivity including group Internet Key Exchange (IKE) and shared IKE. Configure generic routing encapsulation (GRE) tunnels. This intermediate-level course focuses on the wide range of options available when configuring virtual private networks (VPNs) using Juniper Networks firewall/VPN products. Students attending the course will learn these various deployments through detailed lectures and hands-on lab exercises. Chapter 1: Course IntroductionChapter 2: ScreenOS VPN Basics Review VPN Review Verifying Operations VPN Monitor Lab: VPN Review Chapter 3: VPN Variations Dynamic Peers Transparent Mode Overlapping Addresses Lab: VPN Variations Chapter 4: Hub-and-Spoke VPNs Concepts Policy-Based Hub-and-Spoke VPNs Route-Based Hub-and-Spoke VPNs with No Policy and NHTB Route-Based Hub-and_Spoke VPNS with Policy Centralized Control Hub-and-Spoke VPNs ACVPNs Lab: Hub-and-Spoke VPNs Chapter 5: Routing over VPNs Routing Overview Configuring RIP Configuring OSPF Case Studies Lab: Dynamic Routing Chapter 6: Using Certificates Concepts and Terminology Configuring Certificates and Certificate Support Configuring VPNs with Certificates Lab: Using Certificates Chapter 7: Redundant VPN Gateways (Optional) Redundant VPN Gateways Other Options Demonstration: Redundant VPN Gateways Chapter 8: Generic Routing Encapsulation (Optional) Configuring GRE Chapter 9: Dial-Up IPsec VPNs (Optional) Basic Dial-Up Configuration Group IKE ID XAUTH and Shared IKE ID Additional course details: Nexus Humans Advanced Juniper Networks VPN Implementations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Advanced Juniper Networks VPN Implementations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This is a one hour webinar covering the basics of Anaphylaxis. 

Many people have a misconception about networking events, and lose out on new business opportunities as a result. They either don't appreciate the real benefits and techniques of networking and don't attend events, or they attempt to 'sell on the first date', causing resentment. You can either attempt to make a sale for a quick buck (which is particularly likely to backfire at a networking event), or you can try to open a long-term relationship, creating new opportunities and a high lifetime value customer (which is how it's meant to be done). Networking, when done properly, is an excellent tool for referrals. But you have to appreciate that it's done on the basis of giving rather than receiving and this doesn't always come naturally to sales professionals. The old saying that it's about getting to 'know, like and trust' is still true. This workshop is about having your prospects and customers getting to know, like and trust you, and building that lifetime value as a result. By the end of this programme, participants will be able to: Understand what networking is - networking etiquette Know how and where to network Clarify their objectives - why network Use the 4 basic questions to start a conversation Build rapport quickly and easily Answer the question 'What do you do?' effectively in a few seconds Deliver a 60-second pitch Break into a group Prepare for a network meeting Identify opportunities Use tools to assist in networking 1 Introduction Aims and objectives 2 What is networking? Why network - objectives and goal setting Networking etiquette Preparation - online and offline tools to use Identify networking opportunities - where to network Know what you have to offer 'Know, like and trust' - the process 3 What do you do? Answer in 5-10 seconds Create and deliver a 60-second pitch Who is your target market? 4 Starting a conversation Breaking into a group Building rapport The 4 questions to start a conversation Moving on 5 Communicate and engage LISTEN - 4 types of listening skill Ask powerful questions Influence - don't sell What can you do to help others - give to get 6 Power of referrals Who can give you referrals? When to give or ask for referrals Have a referral system Showing appreciation 7 Social media and other online tools Using LinkedIn and other social media Online directories 8 Next steps Following up Arranging one-to-one meetings Developing relationships

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Duration 3 Days 18 CPD hours This course is intended for Program / Project ManagerSystem ArchitectSystem Administrator Overview Learn about the elements, strategies, and tools of the SAP authorization conceptCreate and assign authorizations using the Role Administration / Profile GeneratorLearn about the principle usage of the NetWeaver Identity Management and Central User Administration (CUA) In this course, students will learn about the elements, strategies, and tools of the SAP authorization concept, create and assign authorizations using the Role Administration/Profile Generator, & learn about the Central User Administration role. Authorizations Describing Authorization Authorization Concepts for Compliant Identity Management Designing Authorization for an AS ABAP-Based System Implementing Authorization for an AS ABAP-Based System Authorization Terminology Defining the Authorization Elements and Terms Checking Authorizations in ABAP Systems User Maintenance Maintaining User Data Basic Role Maintenance Defining a Role Defining Authorizations in a Role Defining Customizing Roles Creating Composite Roles Creating Reference and Derived Roles Maintaining Roles for SAP NetWeaver Business Client Advanced Role Maintenance Applying the Special Functions of Authorization Maintenance Defining Authorizations for a System User Authorization Environment Configuration Installing and Upgrading Role Maintenance Configuring Role Maintenance Defining System Settings Analyzing Missing Authorizations Transporting Authorizations Integration of Authorization Systems into an Organization's Landscape Creating Users with the Central User Administration (CUA) Migrating the CUA into SAP NetWeaver Identity Management (ID Management) Identifying Non-Standard Authorization Concepts in the SAP Business Suite Integrating Authorization Assignments with Organizational Management SAP Systems for Identity Management Identifying Different User Sources Describing SAP NetWeaver Identity Management (ID Management) Planning SAP Governance, Risk, and Compliance (SAP GRC) Describing Compliant Identity Management (CIM) Additional course details: Nexus Humans ADM940 SAP AS ABAP - Authorization Concept training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ADM940 SAP AS ABAP - Authorization Concept course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for System Administrator System Architect Technology Consultant Overview This course will prepare you to: start and stop SAP systems perform system configuration tasks describe the architecture of database systems explain fundamental user administration concepts create RFC destinations implement SAP notes and SAP Support Packages configure printers in SAP systems schedule and monitor background jobs In this five-day training, you will learn how to perform various administrative tasks to keep the SAP system running. This course provides you with fundamental knowledge on how to ensure a smooth operation of SAP systems running on Application Server ABAP (AS ABAP). AS ABAP is the technological foundation of SAP Business Suite as well as SAP S/4HANA systems. You will also learn the theoretical administration concepts within AS ABAP and work practically in an SAP system and on the operating system level. Course Content AS ABAP Fundamentals Starting and Stopping SAP Systems Technical System Configuration Setting profile parameters Setting up and working with operation modes Working with task lists Architecture of database systems Understanding basic database administration Fundamentals of User Administration Understanding the user administration concept Understanding the AS ABAP authorization concept RFC Communication Setting up RFC connections Software Maintenance Implementing SAP Notes and SAP Support Packages Preparing a software maintenance process Working with the Support Package Manager (SPAM) Understanding the Software Update Manager (SUM) Output Management Configuring printers Background Processing Scheduling background jobs System Monitoring and Troubleshooting Monitoring architecture Monitoring with SAP Solution Manager Additional course details: Nexus Humans ADM100 System Administration I of SAP S/4HANA and SAP Business Suite training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ADM100 System Administration I of SAP S/4HANA and SAP Business Suite course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for network and software engineers and hold job roles such as: Network administrator Network engineer Network manager System engineer Project manager Network designer Overview After taking this course, you should be able to: Describe network architectures, devices, and software used by service providers Describe the various Internet governance organizations, their roles, and tools available for governance information verification Configure Cisco Internetwork Operating System (Cisco IOS) and Cisco IOS XE routers Describe Cisco IOS XR software, perform initial configuration, and explain platform daily tasks Describe various access and core technologies used by service providers Describe various major switching technologies used by service providers Describe major overlay technologies and their usage, and configure Virtual Extensible LAN I (VxLAN) Describe various major routing protocols used by service providers Configure Layer 3 services used by service providers Describe Multiprotocol Label Switching (MPLS), components, protocols, and MPLS usage Describe usage of various services used and maintained by service providers Introduce Linux networking, Bourne Again Shell (BASH) scripting, and their usage within Cisco IOS XR software This course is designed to provide you with the foundational knowledge for the suite of Cisco© CCNP© Service Provider courses. The course expands what you learned from the Cisco CCNA© course with a focus on theoretical and practical knowledge needed for the Service Provider environment. Through a combination of lessons and hands-on practice, you will learn about architectures, protocols, software and hardware platforms, and solutions within the Service Provider realm. While this course does not lead directly to a certification exam, it does cover foundational knowledge critical to the success in the Service Provider Technology track. Course Outline Introducing Service Provider Architectures Describing Internet Governance Organizations Configuring the Cisco IOS and Cisco IOS XE Router Configuring Cisco IOS XR Router Introducing Access and Core Technologies in the Service Provider Environment Introducing Routing Technologies in the Service Provider Environment Describing MPLS Implementing Layer 3 Services Introducing Switching Technologies in the Service Provider Environment Introducing Overlay Technologies Implementing Service Provider Services Introducing Programmability on Cisco IOS XR Routers Lab outline Review Lab Environment Examine Governance Data Perform an Initial Cisco Internetworking Operating System (IOS XE) Configuration Configure Connectivity and Connectivity Verification on Cisco IOS XE Devices Perform Initial Cisco IOS XR Configuration Configure and Verify Connectivity on Cisco IOS XR Configure Intermediate System to Intermediate System (IS-IS) Configure Routing Information Protocol (RIPv2) and RIP extension (RIPng) Configure Basic Border Gateway Protocol (BGP) Configure MPLS Configure Internet Protocol Service Level Agreement (IP SLA) Configure Hot Standby Router Protocol (HSRP) with Object Tracking Configure Virtual Routing and Forwarding (VRFs) Configure Network Time Protocol (NTP) Use Linux Command Line Interface Configure IOS XR Using a Bash Script