2800 Basic courses

Recovering Troubled Projects: In-House Training Despite our best intentions, many of the projects that organizations undertake either don't achieve their intended business results or end in complete failure. Most seasoned project managers have had their share of experiences with difficult or troubled projects and unless they are careful, they will encounter more. This workshop does not focus on 'failed' projects but rather on those projects which without appropriate intervention would be headed for failure. Failed projects are those beyond help and which should be terminated. Here we focus on projects that are salvageable. It is an exercise-driven, no-nonsense, professional practice-focused workshop positioning the participant to immediately apply the tools and lessons learned in the classroom. The workshop employs the use of both illustrative and practical/working case studies. Illustrative case studies will examine insights from real-world troubled projects. Participants will be asked to bring descriptions of their own examples of troubled projects on which they're currently working or on which they have worked in the past. A number of these will be used as the basis for the practical/working case studies. The approach builds on and complements the disciplines addressed in Project Management Institute's PMBOK® Guide and also addresses issues that arise when managing projects in a complex environment. What You Will Learn You will learn to: Recognize the value of a structured project recovery process Explain the reasons most projects fail Analyze the causes of a project's troubles Construct a negotiation process to use with key stakeholders Apply an effective strategy to planning the recovery effort Manage, evaluate, and adjust the ongoing recovery effort Foundation Concepts Recognizing a troubled project Defining the project recovery process The Reasons Projects Fail Putting failure in perspective Reviewing management issues Analyzing planning issues Exploring complexity issues Assess the Project Stabilizing the project Determining preliminary Go / No-Go Conducting a detailed recovery assessment Negotiate the Recovery Reviewing the basics of negotiation Setting reasonable expectations Obtaining appropriate PM authority Securing key stakeholder support Plan the Recovery Planning for recoveries Rebuilding the project team Reshaping the project plan Managing parallel activities Planning for change management Implement and Adjust the Project Implementing project recoveries Facilitating change Enabling continuous learning Fostering the project team Sustaining stakeholder engagement

Gain comprehensive knowledge and practical skills for safe gastrostomy tube care with our course. Learn techniques, considerations, and patient care.

Gain comprehensive knowledge and practical skills in enteral tube care and feeding with our course. Learn about insertion techniques, maintenance, feeding methods, and addressing complications to ensure safe and effective patient care.

Gain a comprehensive understanding of suprapubic catheters with our course. Learn about indications, insertion procedures, and ongoing care to ensure optimal outcomes for patients.

In this first aid course, all basic first aid procedures are examined, including what to do if you come across an emergency situation, how to treat various types of casualties and how to record any incidents that have taken place. This course covers topics such as how and when to use a first aid box, how to use an AED, when to call an ambulance and goes into details about how to handle different emergency situations that may emerge in a care home. This first aid course follows guidelines and procedures issued by the British Red Cross, St. John Ambulance and the latest Resuscitation Council Guidelines (UK). This course can be used for induction training of appointed persons and all other staff as required by the Care Certificate. Subjects covered include: The DR ABC Primary Survey • CPR • Use of an AED • Recovery Position • Calling an Ambulance • Heart Attack • Stroke • Severe External Bleeding • Shock • Choking • Seizures • Concussion • Broken (Fractured) Bones • Back Injury • Burns • Diabetes • Eye Injury • Allergic Reactions • Swallowed Poisons • The First Aid Box • Records Standards England Care Certificate Standard 12 and 13.4 NOS: CHS36 RQF: Basic Adult Life Support and Automated External Defibrillation (Level 2 Diploma in Emergency Care Assistance), Understand the administration of medication (Level 2 Diploma in Care, Level 3 Diploma in Adult Care, Level 3 Diploma in Healthcare Support) Wales All Wales Induction Framework for Health and Social Care (AWIFHSC) Section 7 Scotland The Health and Social Care Standards Northern Ireland NISCC's Induction Standards

Our Legionella/Water Quality Risk Management – General Awareness course offers a basic introduction to Legionnaires' disease Management and Control.

A single day knife making course is a great way to make yourself an item that will last a lifetime, on this one day course we forge a small knife with a simple ash handle. A knife is one of the oldest tools ever made by humanity and it is one that invokes many emotions to people when they see and use it for a productive task. When doing a knife making course here at Bearded Pig Forge we will discuss the fine details of a knife and how they are made as well as the history of forging them.  On the course you will learn the basics of forging a blade and heat treating them in order to get the best results from the high carbon steel, we will also be learning how to fit and shape handles by using a burn through technique to attach the blade to the handle. Courses are £165 Per person per day.  I run a strict cancellation policy. If you cannot attend the date you have booked please contact me within three weeks and I will rebook your course for free, If you contact me after this deadline you will lose your place. Refunds are not available. No under 18s  If you have a physical gift voucher it must be presented on the first day of a course.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

A dressmaking day at Stitching Kitchen learn to fit a bodice and adjust a bodice block with Emma Smith

Conflict Resolution Skills (In-Person) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans