If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.
The 2-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.
In this course, students will learn general strategies for planning, designing, developing, implementing, and maintaining an IoT system through various case studies and by assembling and configuring an IoT device to work in a sensor network.
This course presents an approach for dealing with security and privacy throughout the entire software development lifecycle. You will learn about vulnerabilities that undermine security, and how to identify and remediate them in your own projects.
Learn to use 3D printing software to design and create your own pendants, earrings, rings and bracelets. The course is on a one-to-one basis. If you want to be in the jewellery trade as a designer and seller of modern jewellery or you simply want to create designs for yourself and your family then you should be learning how to create your own designs using apps such as Fluid Designer for 3D Printing.
This professional one-day massage course is designed for the upper back, shoulders, upper arms, neck, scalp and finishing with the face whilst the client remains seated in an upright position. Indian head massage is one our most popular courses at a very affordable price. It is an extremely effective therapy that has evolved from traditional techniques practiced in India as part of family rituals for over a thousand years.
Introduction to Agile for Executives: In-House Training This session provides executives with an overview of Agile values and principles, the key benefits of an Agile approach, and its differences with the traditional Waterfall method. During the session, we compare and contrast the major Agile methods, with an emphasis on Scrum, as the most popular in the market. And most importantly, we present some criteria for Agile Transformation, possible certifications to pursue, and what is needed at the senior leadership level to achieve the best business results. What you will Learn At the end of this program, you will be able to: Explain the basics and benefits of using an Agile approach Describe the Scrum framework, its events, artifacts, and roles and responsibilities Illustrate an Agile approach outside of Software Development Define Scaled Agile Determine how to support an Agile transformation for your organization Getting Started Introduction Course structure Course goals and objectives Agile Introduction What is Agile? Agile benefits Agile myths and realities Overview of Agile Methods Overview of Agile methods Scrum method Lean and Kanban methods Criteria and certifications What Executives Need to Know About Agile Agile is not just for IT Agile can be scaled Agile transformation needs your support Summary and Next Steps Review Personal Action Plan
If you want to improve your or your team ability to resolve and reduce conflicts, feel free to check out my Training course focusing on conflict resolution.